1/5
TrustpilotWarning to all tenants. AVOID!
Warning to all tenants. AVOID AT ALL COSTS!
Trusted Agent profile · Dunfermline
Martin & Co Dunfermline reviews
★★★★★
943 reviews across 3 platforms
32 Chalmers Street, Dunfermline, KY12 8DF, KY12 8DF
Part of Martin & Co, see every office.
Martin & Co's office in Dunfermline, at 32 Chalmers Street, is rated 2.2 out of 5 across 943 reviews on three platforms, including 91 Google reviews rated 4.5.
Reviews
Every review we hold for the Dunfermline office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAmazing Company!
Went to view a lovely property and my fingers are crossed that my partner will get it.The staff was so helpful and polite and answered any questions we had.We also spoke to a lovely lady named Leah who was very patient.Would definitely recommend this company!
1/5
TrustpilotI’m hesitant giving one star
I’m hesitant giving one star! Roath branch are not only rude, they are incompetent. Clearly need a lot more staff training, no one in the office knew the correct laws or how to deal with customers. Stay clear if you want a happy life
1/5
TrustpilotDear All
Dear All, they are quite prompt while you are still paying your rent, once you have vacated the property after paying all your due, its very very difficult to close other formalities, e.g: Inventory clearance, Deposit clearance. Chasing them since almost 5 months and they are quoting a number of reasons for the delay, something that I cannot validate nor have a visibility on
1/5
TrustpilotBad reviews not allowed apparently
Anyone who leaves a bad review is having them temporarily removed because Martin and co are saying it's the wrong company...... And you still only manage a 2 star rating, what a joke of a comany
Agent replied · 25 October 2024
Hi Carl, We're not removing reviews, we are asking for them to be moved to the correct profile - each office has their own Trustpilot profile where their own reviews are held. All Martin & Co offices are individually owned franchise businesses so it is the business owner who needs to respond to the review. We still monitor all reviews and follow up with the offices concerned. If you would like an issue looked into please head to the relevant local office profile, leave your review and the office owner will come back to you.
5/5
TrustpilotI was looking for a company who were…
I was looking for a company who were wiling to let out my uninhabitable rental property that was totally devoid of certificates for safety re boilers, electrics and had health issues from crumbling interiors and damp And I found them excellent, no questions asked only the fee agreed, I am now looking for further derelict properties I can purchase secure in the knowledge this company can let them
1/5
TrustpilotNever use again.
Would never use these again. The letting agents have very little knowledge of the properties they are selling/renting, they attempt to use scare tactics in order to push their way around and bully you into things that are ILLEGAL. Complaints are rarely handled and when they are they’re done so poorly. Unless you want lots of undue stress, I’d recommend using another agent.
1/5
TrustpilotWorst service in the market dont trust them
Please dont trust martin and co wolverhampton branch, very unprofessional and damm care attitude staff, specially tenant service,Communication is the worst, theybdont communicate well, always take good time t reply you back, I dont know how they survive in the market, it's a high time for the company to think about the service they provide through this bunch of unprofessional delegates, it's a time to change.
1/5
TrustpilotPlease avoid!
Please avoid. After 6 years of renting I’ve never encountered so many issues as I did with Martin and co. They have falsified information and are trying to extort money from me and my partner. Unlucky for them I was smart enough to have evidence to dispute it. Please be careful they are thieves and they will do anything to steal your money.
5/5
TrustpilotJust brilliant!
Just rented a property Martin & Co. From start to finish they were brilliant - viewing arrangements, paperwork, keeping us informed - all was spot on. Would use again and recommend. .
1/5
TrustpilotHorrifically bad
Horrifically bad. Stay Away!!! Agent Carlos confirmed a viewing on email, forgot and tried to blame me. THE WORST!
Agent replied · 25 October 2024
Hello Dian, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co. office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
1/5
TrustpilotVERY ANNOYED!
VERY ANNOYED!! I’ve been a great tenant for the past 2 years and they totally F*#$ed me over with my deposit!! Charged me over £400 just for a Fu&%ing clean!!! All for just abit of debri!!! Absolute joke!! Not happy!! Scamming C&£%tssss!!!
1/5
TrustpilotThe worst agency ever
The worst agency ever! Don't use them ever. They don't care about tenants issue. Don't listen at all. No need to help. Just focused on money. We meant to move and on the same day of moving they said that we have to wait one more day. When everything we had ready to move. They are no professional at all. Everything in the rush.
1/5
TrustpilotProperty maintenance
I have recently got on to Martin and co about a property that they let the tenants are not cutting their hedge and it’s out of control and they are not doing anything about the problem instead of dealing with it you end up getting cheeky emails back from them worst company I had to deal with shocking reponce from them
1/5
TrustpilotAN UTTER NIGHTMARE
AN UTTER NIGHTMARE! Dishonest, unhelpful and unresponsive. Will lie through their teeth, never meet promised deadlines. Cause huge amounts of unnecessary stress. Avoid this company at all costs! NEVER AGAIN WILL I USE THEM!
1/5
TrustpilotTotal disaster.They stole the money…
Total disaster.They stole the money from the deposit.I was thinking of renting a house through them,but after I saw what they have done with the deposit....stupid agency,wouldn't recommend it even to my enemy
Agent replied · 25 October 2024
Hi Stanislav, We're sorry to read this, if you could email us at trustpilot@martinco.com to let us know which office you have been dealing with we can investigate the matter further for you.
5/5
TrustpilotGood service
Very pleased with Martin and Co. All of my issues as a tenant were sorted very quickly and the staff are friendly.
Agent replied · 25 October 2024
Thank you for the 5 stars! We are so happy to hear that you have had such a pleasant experience having us as your letting agent, and we hope to hear from you again.Kind Regards,Martin & Co
5/5
TrustpilotHonestly surprised at some of the…
Honestly surprised at some of the reviews here. I've had an great experience with Martin & Co compared to other estate agents in the area. Very friendly staff always answering my questions and happy to help. Great customer service keeping in contact with me via the phone and not completely spamming my emails.Very good service.
1/5
TrustpilotVery Bad experience.
Very Bad experience.They will be never available to help any issues with the house. After multiple followup's they will help to resolve the issues. (Minimum 2 weeks time to Maximum 6 months).
Agent replied · 25 October 2024
Hi Rakesh, sorry to see that you've not been happy with the service received from your local Martin & Co office. Our offices always try to resolve any problems at the property as quickly as possible but unfortunately are often held up by issues out of their control as also have to liaise with the Landlord and contractors. We're unable to comment on individual cases as don't hold the full details here at Head Office, but if you'd like us to investigate just update your review with the name of the office you have been using. Kind regards, Martin & Co (UK)
1/5
TrustpilotCompletely incompetent and poor service
Even from the very beginning, they were completely incompetent. Showing up late for the viewing and not know what comes with the flat. They have continued to be utterly useless throughout my stay and I dread to think what will happen when I decide to leave. Communication is poor, service is even worse, and employees seem clueless.Avoid them is my only recommendation.
4/5
TrustpilotFirst impression
we had our first viewing with their estate agents who were able to answer most of our questions during the viewing. Any follow up questions we had were answered by the following day.Overall a pleasant first experience with the team
5/5
GoogleFantastic service from start to finish, kept in touch on a weekly basis on what was happening with the sale of my property, friendly, knowledgeable staff who took initiative when required, would highly recommend
1/5
TrustpilotWouldn’t go with them again
Wouldn’t go with them again. Told me I’d secured a place to rent, sent me the contract without warning me that someone else also had the contract. I went to sign it a few hours later, couldn’t get access, so had to ring, for them to tell me someone else had signed it. Thanks for letting me know.
1/5
TrustpilotThey only care for your rent money
They never fix our maintenance issues, I've been waiting over a year for them to send someone out for a single problem, I have more luck directly contacting the landlord to fix things. Avoid these jobsworths at all costs, all they care for is money and that you pay rent on time every month
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
