Trusted Agent profile · Ferring

Michael Jones & Company Ferring reviews

4.8

★★★★★ Excellent

1,023 reviews across 2 platforms

86 Ferring Street, BN12 5JP

Michael Jones & Company's office in Ferring, at 86 Ferring Street, is rated 4.8 out of 5 across 1,023 reviews on two platforms, including 20 Google reviews rated 4.4.

Google logo

4.4 / 5

20

Reviews on Google

This office

Trustpilot logo

1,003

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Ferring office, from every platform, shown as written. First names only.

5/5

Trustpilot

Sarah and her staff in Alton

We found Sarah and her staff in the Alton office extremely professional, understanding and helpful at all stages of the selling process. I would highly recommend them to anyone selling in the area. They have a wealth of knowledge on all things property and even advised on renting out if we needed to and price reductions. The office is well organised. The after offer acceptance contact from Gary was also first rate.

Catherine · 5 June 2026

5/5

Trustpilot

I had a great experience with Megan…

I had a great experience with Megan Foster. I saw a house advertised, and within just three hours, she had arranged a viewing, sent over the forms, and helped me submit an offer. Everything was handled quickly and professionally, with excellent communication throughout. Really impressed with how efficient and responsive she was.

Camila · 13 October 2026

5/5

Trustpilot

Ellie - Bishops Waltham

Ellie from Bishops Waltham did so much to help us get our offer accepted on our first home. Nothing has ever been too much trouble - she’s so personable, friendly and easy to talk to. All our emails have been responded to with urgency and we would hugely recommend her. Charlie, the Branch Manager, was also a pleasure to interact with and made the offer process feel completely stress free.

Beth · 22 September 2026

Agent replied · 25 September 2026

Thank you for taking the time to leave a detailed 5 star review.

5/5

Trustpilot

Great service

Communication was really good. Gary Hansford was extremely helpful and having him as a point of contact was great.

CB · 8 October 2026

Agent replied · 14 October 2026

Thank you for your review

5/5

Trustpilot

Lucy was so so helpful and made every…

Lucy was so so helpful and made every bit of our experience wonderful! Would definitely recommend talking to her :-)

Sophie · 21 September 2026

Agent replied · 25 September 2026

Thank you for taking the time to leave a 5 star review.

5/5

Trustpilot

From our initial viewing to completion

From our initial viewing to completion, I have been very impressed with the professionalism and courteous manner shown by Paul and his team in the Goring office. He went above and beyond what was expected, providing regular updates on the progress of the transaction. It has been a pleasure dealing with him and I would have no hesitation to recommend his team’s services. Thank you again, Rikesh.

R · 2 September 2025

Agent replied · 26 September 2025

We are so pleased to hear Paul and the team at Goring went above and beyond throughout the process. Thank you so much for your very kind review!

5/5

Trustpilot

Friendly and professional

I don’t have a lot of dealings with my letting agents, however recently I emailed Chelsea for some correspondence to be sent to me. I had no idea what I actually needed, thankfully I landed on my feet! Chelsea clearly knows her job well and sent me everything I needed in a prompt, friendly and professional manner. It was really quite refreshing!

Frankie · 7 October 2026

Agent replied · 11 October 2026

Thank you so much for recognising a member of our team with your 5 star review

5/5

Trustpilot

First time renting a property and the…

First time renting a property and the company and especially Chloe has been amazing. As a young person she has supported me through all the steps, couldn’t recommend her and the company enough!

Megan · 30 May 2026

Agent replied · 7 June 2026

Thanks for the review, it is much appreciated.

5/5

Trustpilot

Thank you

Kevin was amazing. Knowledgeable on properties and had a lovely working relationship with us. Thank you!

Eleanor · 22 September 2026

Agent replied · 25 September 2026

Thank you for the 5 star review

5/5

Trustpilot

Sam Wellington is a credit to your…

Sam Wellington is a credit to your company. Nothing is too much trouble.

Paul · 8 October 2026

Agent replied · 14 October 2026

Thank you for your review

5/5

Trustpilot

Helpful and friendly

From the minute I enquired about a property for my daughter and friends to rent while at uni Molly has been wonderful and helpful. Even when we have asked questions Molly has been swift to answer them for us.

Shirley · 24 September 2026

5/5

Trustpilot

Excellent Service

I had the pleasure of working with Rob Steward from the refurb team at Michael Jones & Company, and I cannot recommend him highly enough. Rob was incredibly diligent and proactive from start to finish, helping to arrange the appropriate contractors and ensuring the process ran smoothly. His professionalism and helpfulness throughout the project made the experience far more pleasant than I could have expected.Rob’s great attitude and dedication were evident at every stage, and I really appreciated all of his support. If you're looking for a reliable and professional service, I recommend Michael Jones & Company/Brand Vaughan, especially if you have the chance to work with Rob Steward.

Amir · 15 October 2024

Agent replied · 23 October 2024

Thank you so much for your wonderful feedback! We're delighted to hear about your positive experience with Rob Steward from our refurb team at Michael Jones & Company. Thank you for recommending us, and we look forward to assisting you again in the future!

5/5

Trustpilot

Smooth and Positive Experience So Far

I recently had a viewing with Darcy from Michael Jones & Company, and I’m currently going through the rental checks for the flat she showed me. Darcy was welcoming, professional, and made the whole experience straightforward and comfortable. She took the time to walk me through the property, answered all my questions, and provided helpful insights that made me feel confident in pursuing the rental.The team at Michael Jones & Company have been excellent throughout the process so far, keeping me informed and making everything run smoothly. I’m hopeful for a positive outcome and really appreciate all the support from everyone involved!

Alex · 10 October 2024

Agent replied · 23 October 2024

Thank you so much for your kind words! We're delighted to hear that your experience with Darcy and the team at Michael Jones & Company has been smooth and positive so far. It’s wonderful to know that Darcy made you feel comfortable and confident during your viewing, and that our team has kept you well-informed throughout the process. We hope everything continues to go well and we're here to assist with anything you need along the way!

5/5

Trustpilot

I recently had the pleasure of working…

I recently had the pleasure of working with Chartes Agency, specifically with their remarkable agent, Mazie. I cannot express enough how impressed I am with the exceptional service and expertise provided by both the agency and Mazie herself. From the very beginning, Mazie exhibited a profound understanding of my needs and requirements. She took the time to listen attentively and patiently, ensuring she had a clear understanding of my goals. Her professionalism, knowledge, and attention to detail were evident throughout the entire process. Mazie's expertise in the industry was truly remarkable. She provided valuable insights, creative ideas, and innovative solutions that exceeded my expectations. Her deep understanding of market trends and her ability to tailor strategies specifically to my needs was truly impressive. Furthermore, the level of communication and responsiveness from Mazie and the Chartes Agency team was exceptional. They promptly addressed any questions or concerns I had, keeping me informed and involved every step of the way. This open and transparent approach fostered trust and confidence in their abilities. Not only did Mazie and the Chartes Agency deliver outstanding results, but they also provided a level of personalized attention that made me feel like a valued client. Their dedication to customer satisfaction was evident in every interaction, making the entire experience enjoyable and stress-free. Their professionalism, expertise, and exceptional service surpassed my highest expectations. If you're seeking a reliable agency with a talented and dedicated agent, look no further. Chartes Agency and Mazie are the epitome of excellence in their field. Thank you so much!

ADRIAN · 13 October 2026

5/5

Trustpilot

Fantastic support from Rob Steward and the refurb team at Michael Jones

I needed some refurbishment work undertaken on my property in Worthing and was put in contact with Rob Steward and his refurb team at Michael Jones in Worthing. Rob quickly arranged a meeting at the property where we discussed the scope of work to be undertaken and the timescales.In very short time, Rob had lined up suitable contractors who provided detailed quotes for the required work and arranged for a meeting on site. The contractors were great and did a great job! Rob and his team kept me updated on progress throughout every stage of the process and have a provided a seamless end to end service which I am delighted with. I would highly recommend Rob and his team to anyone else looking to have refurbishment work carried out.

Mark · 22 July 2024

Agent replied · 24 August 2024

Thank you, Mark! We will pass your kind feedback onto Sue, she will be delighted to hear this.

5/5

Trustpilot

The lovely Mazie

Mazie- what a kind and knowledgeable lady. Had a great experience at a viewing with her, she had answers for all questions and made us feel at ease and like no question was silly. She is truly lovely, and would recommend requesting her for a viewing. Had some miscommunication in the booking process but it was entirely my fault and was met with nothing but a smile and very positive experience. Definitely a credit to the charters team!

Jazmine · 13 October 2026

5/5

Trustpilot

Excellent. Can’t fault them

I have just bought a flat through Michael Jones, Worthing. I cannot fault them! They are a great team from Rob who arranged the viewing and negotiated, to Mark who kept in touch with me and the solicitors during the process, to Jane who stepped in when Mark was on holuday and then back to Rob on completion day who drove me to the flat and came in to ensure everything was ok. I highly recommend. What a great team! Thank you all. Well done.Eileen

Eileen · 7 July 2024

Agent replied · 24 August 2024

Thank you! We genuinely appreciate your thoughtful review and the time you took to provide feedback. It's wonderful to hear that our efforts have been recognized. Feel free to reach out if you require further assistance.

5/5

Trustpilot

Josh was very friendly and helpful and…

Josh was very friendly and helpful and gave me loads of time to view the property as well as lots of information. We proceeded extremely quickly after the viewing.

Matt · 13 October 2026

5/5

Trustpilot

5 stars

We had a really positive experience with Michael Jones. Mark especially was absolutely brilliant at progressing our sale to exchange and completion. Nothing was too much trouble and I hassled him a lot (sorry!). He kept me updated every time he spoke to someone in the chain and made the whole experience a much easier and nicer one! Many thanks Mark we are very grateful for everything you did for us! Sophie & Tom Guiel

Sophie · 23 September 2024

Agent replied · 23 October 2024

Thank you for your fantastic review, Sophie and Tom! We’re thrilled to hear that you had a positive experience with Michael Jones, and we’re especially pleased that Mark was able to assist you so effectively throughout the sale process. His dedication to keeping you updated and making the experience easier is exactly what we strive for. We appreciate your kind words and are grateful for your trust in us. If you need any further assistance in the future, please don’t hesitate to reach out.

5/5

Trustpilot

Bradley Brothwell - 5 Stars!

Brad was extremely helpful and professional from start to finish whilst we were looking for a rental property. He kept in constant communication with us throughout and answered all questions no matter how trivial they were. We have been very impressed with the service we received and would recommend Michael Jones & Company to anyone. Huge thank you to Brad for all the help and advise he has given us - cant thank him enough!

Gabbie · 18 September 2024

Agent replied · 23 October 2024

Thank you for your fantastic review! We’re delighted to hear that Brad provided such exceptional service throughout your search for a rental property. It’s wonderful to know that his professionalism and constant communication made a positive impact. Your recommendation means a lot to us, and we’re grateful for your kind words. We’ll be sure to pass on your thanks to Brad. If you need any further assistance, please don’t hesitate to reach out.

5/5

Trustpilot

Simon Edsar is so good at his job

Simon Edsar is so good at his job. He knows his market well. He is like a moving encyclopedia of history of house sales. Well done team

Anil · 10 October 2026

5/5

Trustpilot

Excellent communication from start to…

Excellent communication from start to finish. They achieved a better price than I was expecting and took around six weeks from first going on the market to accepted offer. Were always in touch regarding viewings and feedback. Overall, very happy with the whole experience.

Garey · 2 October 2026

Agent replied · 11 October 2026

Thank you for taking the time to leave a 5 star review.

5/5

Trustpilot

Happy customer

Just a thank you to Hannah for her cheery, yet professional approach, phone calls and advice when looking for a rented property for my daughter. Her circumstances have changed for the moment, but we know who to come to in the future. Thanks again:)_

Linda · 10 September 2025

Agent replied · 25 November 2023

Thank you so much for your review, Linda. We are so pleased to hear Hannah was able to find your daughter a new property to rent. We have passed on your kind comments to Hannah and her manager!

5/5

Trustpilot

Great buying experience!

Michael Jones & Company facilitated the purchase of our new home and we are very pleased with the service we received throughout the process. Everyone we dealt with was very friendly and took care over our business, providing useful insight into the local area throughout our search. A special thanks to Jane, our Sales Progressor, who was always very swift at handling communications between all parties, great at keeping us in the loop and helped us keep things moving along when the expected hiccups along the chain arose!

Elliott · 1 May 2024

Agent replied · 24 August 2024

We are delighted to hear that you had a great experience with us. Thank you for sharing your positive feedback and for choosing Michael Jones.

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