Goadsby Ferndown reviews

★★★★★ 5/5

Google

Richard at Goadsby has been brilliant (as well as all his colleagues I spoke to). Nothing was too much trouble and he was able to respond to me in a very timely fashion. All the staff have been friendly and very helpful. I've been so pleased with what Goadsby have been able to do for me and help me buy my first flat! I would definitely use them again in the futurePositiveResponsiveness, Professionalism

Rachel · 10 June 2021

★★★★★ 5/5

Google

Great service from Olivia, we needed a quick buying procedure after dissapointment with another estate agency and she was brilliant! We love our new home, thank you!

Beth · 21 October 2024

★★★★★ 1/5

Google

Goadsby At Ferndown - Worst expetience when you end contract The company is not friendly and their job end the moment tenancy agreement is signed. No collaboration or support. Especially the Ferndown branch! Never go …

Boaz · 16 April 2024

★★★★★ 5/5

Google

I completed on my house, for which Goadsby were the agents, as coronavirus restrictions were coming into force. Although their offices were closed they kept me up to date with my situation and well informed of progress. Finally they facilitated safe handover of the keys and i was very grateful they helped make stress free transaction at such a difficult time.PositiveResponsiveness, Professionalism

Jim · 29 August 2021

★★★★★ 1/5

Google

My advice to anyone using this branch would be to keep on top of calling THEM back as it appears they have an inability to call you back

Ben · 18 June 2024

★★★★★ 1/5

Trustpilot

We’ve had a horrible experience selling…

We’ve had a horrible experience selling our house through them. These last 6 months have apparently been boom sales time in Swanage Dorset but despite this Goadsby have managed to bungle potential sales, play one buyer off against another and push away the interest that had been there. Savills in Wimborne contacted me several times offering to sell our property and could not understand why it wasn’t sold. It’s not been sold because Goadsby have a one size fits all standardised approach, never keep the continuity of staff dealing with a particular matter. Use inexperienced staff who have no people skills, allowed their sales manager Gavin to insult and bully us. I cannot believe what an absolute disaster they have made of what should have been a simple sale. Plus they’d put up ‘under offer’ before any checks has been done. Then refused to listen to us and went their own way. And blamed us went it went wrong. Through them a perfectly good sale has been lost. Gutted.

Suze · 7 September 2022

★★★★★ 5/5

Trustpilot

Two properties expertly guided through…

Two properties expertly guided through the sales process.

Karen · 4 February 2025

★★★★★ 5/5

Google

Very proactive. Handled the sale of my parents' property as part of their estates. As I live a distance away, especially with Covid restrictions, I had to rely on them totally. I was kept well informed throughout. Friendly as well as professional! They made a difficult task much easier.PositiveResponsiveness, Quality, Professionalism, Value

Paula · 29 August 2021

★★★★★ 1/5

Trustpilot

Goadsby let anyone have free access to your home!

I completed my property on 22nd Feb 2022 in Bridport Dorset. On 21st they phoned me to as they wanted keys. I said they had 2 keys handed when I asked them to sell my property. They claimed I had signed them out. I knew I had not. They said they had my signature signing them out. I went to the shop. It was not my signature nothing like . They then claimed I had authorised said signatures person to pick keys up for me. Which I had not! Worrying thing is they had released my keys with address in November. I am an elderly lady living alone! I hadn’t realised someone had access to my home! I said they should pay to replace locks at their expense ! They totally refused.

Patricia · 23 February 2022

★★★★★ 1/5

Google

Called about a property, passed to a manager promised a call back to arrange a viewing and that I would be the first to view. Never received a call back after leaving 2 messages. Called back again to be told it had been offered to …

C · 16 April 2022

★★★★★ 1/5

Trustpilot

Wastage of time.

Wasted My time in the name of referencing. If some one is living in UK on a permanent job role and also home office gives a right to rent. Still most of the letting agents doesn’t gets satisfied. If a person have good credit history then what’s the problem. Or it’s only because I am an Asian and cannot get a property to rent.

Mr · 7 August 2023

★★★★★ 1/5

Google

Wish I could rate zero stars. Completely unprofessional, unhelpful, lazy and altogether useless. Multiple issues with a rented property ongoing for months unresolved and absolutely no care given by the people in this place. Happy to take your money and do nothing else.NegativeResponsiveness, Professionalism

Dan · 10 June 2022

★★★★★ 5/5

Google

Went through the process of purchasing a property through Goadsby, they were extremely efficient and ensured they kept me informed of everything that was going on regarding the purchase, ensuring that regular communication was carried out between all parties. Would highly recommend to anyone.

Matthew · 16 April 2022

★★★★★ 5/5

Google

Excellent service provided by Polly, and colleagues during the process of buying our new house.

Lauren · 18 June 2024

★★★★★ 1/5

Google

We have tried to buy, let and sell through Goadsby but unfortunately nothing ever came from them. Letting the house should have been straightforward but we had no viewings through Goadsby but quite a few through other agents. Buying another property was painful with the team at Goadsby and it felt like we were causing a nuisance to the sellers we put in offers for and we didn't feel valued as customers. Selling our house was also non eventful. We had one viewing through Goadsby which didn't even go through as "they drove past and didn't like the road". Considering it was offset from the road in its own private pathway, I believe that this may have been a tactic from Goadsby. I have also tried to take off our property from Goadsby via email yet have received no confirmation. Highly disappointing service and won't reccomend to anyone.

Julia · 10 June 2021

★★★★★ 5/5

Google

I've just moved into a property I'm renting through Goadsby Ferndown. I've had a fantastic experience with both Charlie and Aimee, from my initial phone call to arrange the viewing right to picking up my keys. Goadsby are extremely helpful, …

Alison · 16 April 2022

★★★★★ 1/5

Trustpilot

Absolutely appalling

We are stuck in a six link chain; four of which are with goadsbys. They lie, they won’t talk to you, they don’t have a clue how to progress things and are having to take direction from the other agent in the chain, they are rude and so unhelpful. Five months we’ve been waiting; delay after delay, lie after lie. It’s like walking uphill through quick sand.

Zoe · 13 December 2022

★★★★★ 1/5

Trustpilot

Worst letting agents ever

Goadsby is the worst in terms of the way they treat people. The whole trauma they subject me to is beyond words, and I won't go the details of it. Let's just say that it lasted a whole 8 months of endless communication with them getting them to allow me to terminate my contract, return my deposit etc etc. And in all these communications, they were distasteful, disrespectful, offensive, unprofessional. So much that they even accidentally copied me on email replies amongst other colleagues where they were being spiteful, even condescending about me. Avoid them!

A · 21 July 2020

★★★★★ 5/5

Google

We were exploring the selling of our property and Tim and the staff were always friendly and professional. Tim looked after us extremely well and offered lots of support and guidance. We wouldn't hesitate to return to Goadsby in the future. Thank you.PositiveResponsiveness, Professionalism

Richard · 10 June 2021

★★★★★ 5/5

Google

I can highly recommend the team at Goadsby in Ferndown for their professionalism and expertise. They have been a pleasure to deal with, handling the sale of my late mother's property efficiently and with sensitivity. I did worry that I would need to travel backwards and forwards for viewings, but I needn't have been concerned - they have taken care of everything, holding a key for the property, showing it to prospective buyers and even signing it out to workmen, under instruction, so that maintenance could be carried out. My family and I are very grateful for the way the team have taken all the stress out of the process and made it so much easier than it could have been. Thank goodness we chose Goadbsy!

Gena · 10 June 2020

★★★★★ 5/5

Google

Fern was a wonderful help when we were buying our new house, nothing was too much trouble and she was a great calming influence. Thank you for all of your help, advice and support.

D · 11 June 2019

★★★★★ 5/5

Trustpilot

We have recently moved into a rental…

We have recently moved into a rental property managed by Goadsbys in Bournemouth. Alex, the agent, was extremely professional and could not have been more helpful through the process. Since moving in, he has also been there to help with any teething problems we've had. I can highly recommend them and all the ancillary people who were involved, such as the cleaning company and maintenance team. Many thanks to all of them. Mrs D

Rebecca · 17 August 2021

★★★★★ 1/5

Trustpilot

Let down lettings

I had a really bad experience with Carol from the Eastleigh estate agents. She cancelled our viewing 2 hours before when she had plenty of time to give us more notice, she had no idea what was going on and gave the impression she couldn’t care less and I could of booked somewhere else and not wasted my time. She didn’t even sound bothered on the phone. Very unprofessional service and I will not be using again!

Kelly · 26 September 2020

★★★★★ 5/5

Google

Fabulous service, kept us informed every step of the way. Nothing was too much trouble and it was a very smooth and stress-free experience thanks to Fern and the team.

Belinda · 10 June 2020