Trusted Agent profile · Ferndown
★★★★★
123 reviews across 2 platforms
503 Ringwood Road, Ferndown, BH22 9AG
Goadsby's office in Ferndown, at 503 Ringwood Road, is rated 3.8 out of 5 across 123 reviews on two platforms, including 81 Google reviews rated 4.4.
Every review we hold for the Ferndown office, from every platform, shown as written. First names only.
5/5
GoogleConnor Thorne was incredibly efficient and professional when sorting my rental property, going above and beyond to make it a fast and stress free process from start to finish.
Hi Stephen that is great to read! So pleased Connor and our lettings team were able to help you. All the best and kind regards.
1/5
TrustpilotWhen viewing a property with Goadsby…
When viewing a property with Goadsby they failed to tell us about considerable material information relating to the property. Refused to listen to our complaint so had to go to the property ombudsman. Shocking company run by management who clearly don't know the new laws and legislation relating to estate agents. Avoid at all cost
Thank you for your review. We’re sorry to hear you feel you weren’t made aware of material information when viewing a property, and that you’ve been left dissatisfied with how your complaint was handled. As your complaint is already with The Property Ombudsman, we will of course co-operate fully with their process. We’re sorry again for the frustration caused.
1/5
TrustpilotNo way of leaving no star
No way of leaving no star. Good tenants, on month by month, wanted to end the tenancy on the 5th of December, rang Broadstone and told them, they replied. Yes, all fine. 3-4 days later had an email to say I couldn’t end a tenancy, unless we put it in writing… Yes, that’s right in writing, not email. Did this and then told we could end the tenancy until the 11th of December so it cost us an extra week at no fault of ours. Property had damp issues, which we weren’t told, just found out from previous tenant who had same problem, so threw lots of stuff out through mould.
Thank you for your review. We’re sorry to hear about your experience and the frustration this has caused, particularly around the notice period, the damp/mould concerns, and the delay in receiving your deposit. If you contact the branch with the property address, tenancy dates and your deposit reference, a manager can review the file, including the advice given about ending the tenancy, the condition reports and any proposed deductions (such as the carpet), and provide a clear update on the deposit return timescales. As your deposit is protected with a tenancy deposit scheme, any deductions must be supported by evidence and you have access to the scheme’s independent dispute process if you don’t agree. We’re sorry again for the inconvenience, please get in touch so we can look into this and respond properly.
5/5
GoogleHighly recommend Tim Winslade and Richard Farnes and all at Goadsby as agents for sale of property. Outstanding service - professional, business oriented, responsive and very knowledgeable about the local market and the sales process. Introduced pre qualified, quality buyers to our property. Don't hesitate, these agents are the best in the area!PositiveResponsiveness, Quality, Professionalism, Value
Hi Melanie, this is great to read, so pleased the team at Ferndown were able to assist you and your family. All the best.
5/5
GoogleExcellent kind and compassionate staff,highly recommend and this branch is run by a particularly caring chap who does himself proud in life let alone his work.
Hi Porsche, many thanks for your kind review. So pleased our Ferndown team were able to help you. I'm sure Tim will be delighted to read your comments. All the best and kind regards.
1/5
TrustpilotDON’T TRUST GOADSBY ESTATE AGENT (unless you have shares in the Co.)
DO NOT TRUST GOADSBY ESTATE AGENTS, WIMBORNE. THEY WILL FLEECE YOU for EVERY PENNY & THEIR Customer Service IS TERRIBLE.
Thank you for your feedback. We are sorry to hear you feel dissatisfied with your experience. We aim to be clear and transparent on our terms and fees from the outset, and we take any concerns around communication or service seriously. As we are unable to address the detail of your comments in a public forum, please contact me: john.ryall@goadsby.com with your full name and property address and I will forward your complaint over to the correct team.
5/5
GoogleGoadsby were amazing in dealing with the sale of our property, they were always in touch when needed to be and kept us in the loop at all times. Would highly recommend Richard and his team as they took the stresses away and made the process seamless from beginning to end. Thank you.PositiveResponsiveness, Quality, Professionalism
Hi Beckie, Many thanks for taking the time to review our service, so glad we were able to assist you in the sale of your property. All the best!
1/5
TrustpilotDo you own sale /not well regulated
Southbourne Goadsby is very good at getting a buyer and advertising . We found we were on our own as great deal after we got buyer. There was one meeting with our buyer and Goadsby basically seems to wait for us to do all the work or our sale failed ..either way they made full commission
1/5
TrustpilotThe Estate Agent equivalent of stepping on Lego
If estate agents were a personality type, Goadsby would be the human equivalent of an unflushed toilet - a bit whiffy, always full of crap, and guaranteed to ruin your day.
Thanks for taking the time to set out your experience in such detail, we’re sorry to read how strongly you feel, and we appreciate how stressful and upsetting this clearly was for you. We take allegations around tenancy documentation and communication extremely seriously. While we can’t discuss individual accounts in a public review platform, we would like to look into the what happened here. If you’re willing, please email me at john.ryall@goadsby.com with your full name, the property address, and the best contact number, along with the dates of the renewal(s) and your notice, so i can forward your complaint on to the correct member of staff so we can investigate properly and respond directly. We’re sorry again for the frustration this has caused, and we’d welcome the opportunity to review what happened.
5/5
GoogleA massive thank you to Tim Winslade who was fantastic from start to finish on the purchase of our property. Excellent communication , highly knowledgeable and professional. Tim made everything so seamless for us. Highly recommend him! Thank you once againPositiveResponsiveness, Quality, Professionalism, Value
Hi Lizzie, thanks for reviewing our Ferndown office, your comments will mean a lot to Tim and the staff. All the best.
5/5
GoogleTim and the team were excellent, highly efficient, professional and recommended!
Hi Jon, so pleased Tim and his team were able to help you. Thank you for taking the time to review our service, all the best and kind regards.
1/5
GoogleWe saw a property we liked in ferndown and offered. Our offer was not accepted outright without giving us a chance to rethink the offer like the other agents did.emails back and forth no use. Saw the property had gone for a mere £1000 above our offer. The agent who showed us the property had already decided it was not to be given to us for some strange reason so I am not surprised. Also promised to keep their “ear on the ground “ to let us know if any other property came by in that area. Never heard from them again! Probably they have more clients they exclusively like to cater to so didn’t bother to with us. The property was a lovely one though so happy for whoever got it. But a big thumbs down for this estate agent unless you are one of those kind they wish to cater to. HelenaNegativeResponsiveness, Quality, Professionalism, Value
Hi Helena, thank you for your feedback. However, to clarify. We act for our client who is the seller. We reported all offers to them including your increased offer which was still below the price they had decided to accept. We are sorry you didn't get to purchase this bungalow but feel your 1 star rating and comments are unjustified. Kind regards.
5/5
GoogleBought property and Tim Winslade was the most accommodating and professional estate agents that I have ever dealt with, thank you for an easy ride Tim and the guys at Goadsbys in Ferndown, BarryPositiveResponsiveness, Quality, Professionalism, Value
Hi Barry, thanks for your review, so pleased we were able to help you. All the best.
5/5
GoogleVery professional service, punctual, reliable, informative along with excellent and prompt communication I would not hesitate to highly recommend both Connor Thorne and Linda Niven at Goadsby lettings Ferndown branch.
Hi Steven, that is great to read, so pleased our Ferndown lettings team were able to help you. All the best and kind regards.
5/5
GoogleWe purchased a property through Goadsby and dealt with Tim throughout. Tim was extremely professional, knowledgeable and reposponsive throughout the process and really helpful with any questions and queries we had. Can't recommend enough! Thanks!PositiveResponsiveness, Professionalism
Hi Charli, many thanks for your review, glad we were able to find you a property to move to. All the best.
5/5
GoogleChris was very helpfull, kind & compassionate helping to value my sister & her husbands home as they both passed recently.
Hi Fliss, so sorry to hear of your loss and thank you for taking the time to review our service. I'm sure Chris will really appreciate your comments. Kind regards and condolences.
5/5
GoogleI met with several Ferndown agents before selecting Goadsby to market my property, far preferring their approach (honest advice, realistic valuation, friendly and professional). I was fairly unlucky with 2 sales falling through but each time Goadsby got my flat back on the market ASAP and a stream of people back through the door. Excellent, consistent service - clear and regular communication by phone and email, efficient, reliable and tenacious to the end. I would wholeheartedly recommend Goadsby.
Hi Claire, thank you for taking the time to review us. Glad we got there in the end! All the best.
5/5
TrustpilotA good experience
Very pleased with our dealings ... Goadsby (Greg) was very efficient helpful and always available and our house purchase was completed smoothly and professionally. Many thanks
Thank you for your lovely review. We’re really pleased to hear you had such a good experience and that Greg was efficient, helpful and always available throughout your purchase. Great to know everything completed smoothly and professionally. We’ll be sure to pass your thanks on to Greg and the team. Wishing you all the best in your new home.
5/5
GoogleCan't thank Chris enough for making the whole process so smooth and hassle free, great communication and kept us updated throughout. First class service and highly recommend.PositiveResponsiveness, Quality, Professionalism
Hi Paul, thank you for your review, so pleased Chris was able to assist you. All the best.
5/5
GoogleWe are delighted to give a 5 star review for Goadsby and the Team in particular Ian Palmer @ Goadsby Commercial who has been my rock throughout this long process. The Calibre of Clients were excellent and have all been very credible. We would certainly recommend you and would not hesitate to use your Services again. Goadsby as a brand is certainly a 5 star Estate Agents.
1/5
Google** Edit ** 3 weeks later and no contact from the lettings team, no real surprise there! ** ** Edit ** 5 days later and no contact from the lettings team ** What a disappointing experience from the lettings team in Ferndown. We are landlords and wanted to change letting agents away from Goadsby to a more cost effective letting agents, which has halved our management fees. We gave Goadsby the opportunity to move on price, they were committed to maintaining their customer service levels and wanted to keep their margin, fair enough. The experience they have put us through over the last few months has failed on every level, even basic courtesy and customer service. Chris, the lettings manager has yet to call me back, I have lost count of the messages I left and emails I sent requesting a call. Chris 'made up' monetary amounts he 'felt' we were expected to pay but couldn't back it up contractually. He took too long to return the deposit to us, we very nearly missed the 30 days DPS registration. I have never dealt with such incompetence. The saddest part is, Goadsby, you have lost this customer for life. If we need to change agents again, or anyone asks us for a recommendation - then we will be steering well away from Goadsy. Entirely based on the experience you gave us when we decided to leave.
Dear Mrs Simpson, we are sorry to hear of the experiences you have had. As a company who values high customer service satisfaction it is disappointing to hear your comments. We have passed your comments on to the senior lettings management team for them to investigate further. Kind regards
5/5
GoogleMy wife and I would like to say a huge thank you to Goadsby Ferndown and especially Fern Thomas for helping us buy our first house. They have been extremely professional and effective. Fern was just perfect in every sense. She was following up on actions on time, being proactive with the next steps and just looking after us. Top marks!!!!!! Thank you Goadsby!!!!!
5/5
GoogleOn behalf of my mums recent move, we would like to Thank all the staff at Goadsbys Ferndown , especially Fern, for all their help and kindness and understanding. It was a long battle through no fault of ours or Goadsbys, but we got there in the end! My mum is very happy in her new home and would recommend you highly. Thank you 💕✨ …
1/5
TrustpilotWorst agency in Bournemouth
Worst agency in Bournemouth, they gonna try to keep your deposit no matter what, and they will, I will no not recommend it to anybody.
Thank you for your review. We’re sorry to hear you feel this way and that you’re unhappy with how your deposit was handled. We take these concerns seriously and would like to look into your case. If you can contact the Bournemouth lettings team with your property address, tenancy dates and (if you have it) your reference number, we can review the file and respond properly. If your deposit is protected, you also have the option to use the independent deposit scheme’s dispute process, which will review the evidence from both sides. Please get in touch so we can investigate and help resolve this.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Goadsby's Ferndown office has 123 reviews across two platforms: 81 on Google, 42 on Trustpilot (across the whole business).
Goadsby Ferndown is rated 3.8 out of 5 across all 123 reviews, and 4.4 out of 5 on Google from 81 reviews.
Goadsby Ferndown, 503 Ringwood Road, Ferndown, BH22 9AG.
