William H Brown Wisbech reviews in Fenland

★★★★★ 1/5

Trustpilot

Awful overall..

Awful overall... super friendly service to start with and had it tenanted quickly but that's where the good stuff ends and the nightmare begins... the tenants were not "ideal tenants" as they had said, of course they did not let you have much information about who they are prior to agreeing to take them on. You have no choice in who you take on essentially. Wouldn't be surprised if they promised the tenants something you had not agreed to and blamed the landlord for not delivering.Oh, in addition they have expensive hidden fees so if you think you are getting a good deal you are not. They as any others hide behind their well drafted terms of business, of course they lure you in on other terms but this is just verbally mentioned to you.Good agents are hard to find unfortunately.

Jag · 3 July 2024

★★★★★ 5/5

Google

I have dealt with William h brown the last few months and found them to be a very good estate agent, in particular Beth who i had a viewing with and has been in contact with me throughout my house hunting journey. She has notified me when a property has became available and has been very professional and helpful also very friendly.PositiveResponsiveness, Professionalism

Jenna · 23 October 2021

★★★★★ 5/5

Trustpilot

The best estate agent in town!!

We cannot praise and thank Ben and his team enough for the true support and caring attentive service. We had a extremely stressful time during the sale of our house due to short comings by some of the solicitors in the chain. Ben was on hand to guide us and give us a truly wonderful end result!! We would recommend Ben and his team to any prospective sellers or buyers!Paul and Susan Stenhouse

Sue · 27 June 2018

★★★★★ 1/5

Trustpilot

Avoid Stevenage branch at all costs

Started out overly friendly couldn’t do enough to get things moving then once they got my payment, everything stoped lack of communication constantly having to chase false promises constant delays -just a heads up they take payment before they do the work not after so I lost money for a mortgage I never got from Deniz in the Stevneage branch. I’ve used William h brown before (not this branch) with no problems but this experience with Deniz and the Stevenage teams was truly shocking. Avoid at all costs! When actual work was involved the team were rude and unhelpful making the process even more stressful.

NA · 5 June 2024

★★★★★ 5/5

Google

Perfect service regarding selling house. Very helpfull team.

Joanna · 3 November 2025

★★★★★ 1/5

Google

Atrocious company. We rented a house out with them and it was such a bad experience. Absolutely zero customer service. We switched companies and got a much more professional service. WH Brown tie you to the company for 6 months, longer than most too. I would avoid using them if you need an agent.

Karl · 26 January 2024

★★★★★ 1/5

Trustpilot

Absolutely shocking customer service

Absolutely shocking the way they treat customers.The initial meeting was good, but the minute you sign on the dotted line for them to sell your property, it all goes downhill from there.Three times I had to tell them I didn't want accompanied viewings (I worked in new homes for 14 years, so I think I know how to sell a house!) and someone would "be on their way"!!!!I felt that the staff were patronising, and couldn't really be bothered.In the end I changed agents to get a better service (of which I did) but in the end one of the original viewers made an offer, so we were reverted back to WHB.The sales chasing was hit and miss, even our solicitor said he didn't know who was representing us for the first few weeks!!The straw that broke the camels back was the email I received a week before we completed from Amanda, to say that they had referred us to the debt collection part of WHB and they wanted us to pay ASAP! I rang and asked the member of staff to get Amanda to ring me as we had not yet completed on the sale!!!!No one ever called, not to apologise for their mistake, but also to tell us we had completed!Discusting way to treat customers. AVOID AT ALL COSTS

Tina · 15 May 2024

★★★★★ 5/5

Trustpilot

We have to thank Jack and team at the…

We have to thank Jack and team at the Stevenage branch of W H Brown. Jack gave us a valuation and the house sold within 2 weeks. Every question we had was answered promptly and professionally. We would highly recommend W H Brown and would definately use their services again.

Jane · 21 February 2023

★★★★★ 5/5

Google

Mrs. Beth Dauton is working really great , most of the time she's fast , polite and kind,I've never seen such a great worker like her i can't describe how good she works. She helped us a lot and am thankful for that. If i can rate her I'll give 10 stars because of what a good worker she is.

Michael · 23 October 2021

★★★★★ 1/5

Trustpilot

Very poor service from the Scunthorpe…

Very poor service from the Scunthorpe branch, I was convinced to sell (or attempt to) my property through the modern auction process, PLEASE DO NOT USE THIS SERVICE, the communication and feedback from the auction team and the Scunthorpe WHB team was diabolical, after 4 months I gave up with them, even then they did not acknowledge my email or offer any form of apology for the poor service.

Ian · 31 October 2024

★★★★★ 5/5

Google

Sarah from Wisbech office was just the best, helpful, friendly and nothing was too much bother from start to finish. She helped us rent our dream home in just 2 weeks! Would trust them to help us next time. No offence though hope it's not for a long time yet! Sarah you earn your yellow roses and more. After on 14 months in this home, due to land lord selling up Ross Stannard from Wisbech office was on the ball for us with in 24 hours to help find us somewhere to go... not an easy task with us having two dogs. Most say pets considered but turn out not too. Ross stuck up for us and has held our hands all the way through a very trying and emotional time. Nothing more stressful the possibly becoming homes less and having no options when you have dogs. Don't know how I would have kept my mind if not for Ross. Thank you from the Judd family (inc the boys)

Melanie · 25 April 2024

★★★★★ 5/5

Trustpilot

I have been dealing with Megan Evans at…

I have been dealing with Megan Evans at WH BROWN Parliament Street. Megan has been brilliant, super helpful all the way through the process of selling our house. Highly recommend.Annemarie Tait

Annemarie · 13 May 2024

★★★★★ 1/5

Trustpilot

No customer service.

I made an enquiry by email on a property in Norfolk over the weekend. I had two calls that terminated when I answered. The third time, I had a young lady who sounded as though she was in a call centre. She knew nothing about the property, failed to answer any of the written questions provided in advance of my call by email, put me on hold when I asked to be transferred to an estate agent, and then terminated the call. I doubt they’ll ever sell this property if this is the height of the service provided.

Yeeha · 22 April 2024

★★★★★ 5/5

Google

We used WH brown to rent our first property so we were quite confused and a little all over the place, however, Ross helped us with any questions we had with a quick response or follow up to any issues we run into and he helped our application fly by 🤩 …

Paris · 26 January 2024

★★★★★ 1/5

Trustpilot

From rising damp to black mould

From rising damp to black mould, their response was to clean the gutters and that was it. Needless to say it returned every few months. We had no boiler for the last 3 months from December to April, in a house that the back windows are single glazed. We was provided 1 small heater to heat the whole house and given £100 rent reduction for this which is absolutely disgusting. Apart from Tom staff are argumentative and sarcastic. All round bad experience.

Aaron · 17 April 2024

★★★★★ 2/5

Trustpilot

Disappointed in Holderness Road Hull Branch

My daughter purchased a property through the Holderness Road Hull Office, although staff were initially very helpful, Charlotte became very rude to me because I didn’t want to use their solicitor they recommended, they were going to charge £1200 + for the conveyancing. It is obvious she was going to get a commission from it and when I quoted other solicitor prices she became defensive, got very angry and told me to stop talking and listen to her, when I said, don’t talk to me like that she put the phoned down on me. Totally unprofessional. They also blamed our new solicitor for holding things up, admittedly they were very slow but the sellers solicitor had only sent part of a document our solicitor requested, but WH Browns staff didn’t want to know about this. They kept saying the seller was angry and frustrated at the delay but if her solicitor had sent the full document in the first place it may have progressed quicker. All in all I would not recommend WH Browns.

Elaine · 15 April 2024

★★★★★ 5/5

Trustpilot

Hi just sold my house through this…

Hi just sold my house through this agents at 1st i was struggling then eventually this nice person called shona came into my life and sorted everything out without her i would of not been here in my new house iv had a grt experience with her she attended my calls and emails straight away and helped through out this journey she was a god send for me please everybody ask for shona she is grttt 100 percent efficent 😊

Kulwinder · 11 April 2024

★★★★★ 2/5

Trustpilot

The vendor has lost many thousands

Viewed a property, offered asking price, advised that there were 2 other offers, we were prepared to offer more. Vendor wanted time to consider offers. We were then told that they had accepted another offer. We were not given the option to make another offer. Then I received a copy of the email to the buyers whose offer had been accepted - a very unacceptable and unprofessional mistake. There seems to have been no duty of care to the vendor to obtain a better price.

M · 5 April 2024

★★★★★ 5/5

Google

Amanda has been absolutely amazing with dealing with our move to Wisbech! The communication has been great and the efficiency and customer service took the stress out of the process! Highly recommend William H Brown and Amanda to everyone!

Hope · 23 October 2023

★★★★★ 4/5

Trustpilot

Well done to the team at Crystal Peaks

Well done to the team at Crystal Peaks. From initial valuation to final sale, all members of the team were very professional and proactive when dealing with our queries. All of them were extremely approachable and very friendly - even when coping with the Covid restrictions. Special thanks to Beth and Maisie for their help in securing the sale.Kind regardsChristine and Steve

Christine · 27 January 2021

★★★★★ 1/5

Trustpilot

AVOID! Bullies! Run by children

Worst Company I have ever had the misfortune to deal with . Run by a load of teens - 20 something jumped up little wannabes who think they are better than everyone because they work in sales. The pushiness of these wannabes is ridiculous I work in sales and I understand commission but if someone says 'no' they have said no , no need to ask me 6 MORE TIMES ! THE ANSWER IS STILL NO ! Funny they didn't do this to my husband , so because I'm a woman you think you can bully me into say yes !! Wrong woman to try and do that do as they found out! Threating bully teenager run , and any questions you got about the property I hope you don't want answers unless you want 'I'm not sure' 'ill get back to you on that' 'tbh I've not been in this industry long' JOKE OF A COMPANY !!!!!Hire people with experience not children Who don't understand the word noAvoid!!

Customer · 19 March 2024

★★★★★ 5/5

Trustpilot

Excellent advice and support from day 1…

Excellent advice and support from day 1 to completion. Lee Dillon and Ash Moakes were outstanding. I cannot recommend them highly enough. They gave the highest valuation which was also achieved of three estate agents we asked to appraise the property.

David · 24 August 2023

★★★★★ 3/5

Trustpilot

Good and not so good

On the plus side, in the early days mid-2023, WHB got the ball rolling quickly and I felt confident I'd picked a decent estate agent. They supplied viewings a matter of days after my house was listed for sale, often two or three a week, though this tailed off as the year went by. I eventually sold my house in 2024 after asking WHB to reduce the asking price they'd recommended. The flip side of my experience is that, apart from marketing the property, I'm not sure what they brought to the party to warrant their high fee. I had to lead all the viewings as the staff they sent to accompany prospective buyers were very pleasant but, understandably, didn't know my house and therefore couldn't do much to enthuse buyers or answer any factual questions about it. I received very little feedback from WHB about the comments of the people who had viewed my property; I felt feedback from them would have been very useful. Also, WHB told me about what was said to be an unhelpful attitude of two buyers who were keen to sell their own house through WHB and buy mine. This conflicted with what the buyers told me. That concerned me as the buyers in question came across as straight and down to earth people. Why the different versions of events? Then, when it came to finding me a short-term rental property, a key piece of information I needed wasn't shared with me. When I queried this, WHB argued it was something I would be expected to know. Isn't it the estate agent's job to ensure their clients are fully informed? I emailed WHB and requested evidence that this information had been shared with me but no response was forthcoming to show they were right. Anyway, I've given three stars as, having spoken to friends about their own house moving experiences, I reckon WHB are little different from many other estate agents - a mix of good and not so good. Selling through WHB wasn't an awful experience for me at all, though it wasn't great either.

Charles · 16 March 2024

★★★★★ 5/5

Google

Miranda as always has been absolutely amazing. From start to finish in buying and selling our has she has made what is naturally a stressful process feel so manageable. Will always recommend as she goes above and beyond with her clients!

Ashton · 24 July 2024