William H Brown Wisbech reviews in Fenland

★★★★★ 2/5

Trustpilot

Don't Even Bother

Current tenant in a property managed by William H Brown. Landlord is what you would call rogue and flat out refuses to carry out basic maintenance tasks as well as essential electrical safety items. This agency are not interested in helping in the matter. Rather they are happy to collect your money via the rent paid and allow bad practices to carry on. If you're a rental prospect or even a potential buyer, steer well clear as they are only interested in your wallet rather than your standard of living.

M · 6 April 2016

★★★★★ 5/5

Google

We needed to find somewhere to rent quickly and the staff at William H Brown were so helpful and supportive, especially Vicky and Beth. We were able to rent a property and all the paperwork was dealt with efficiently. We especially thank Beth for all her support and in ensuring we were able to move within the tight timescales we required, and for all her help and guidance.

Elaine · 23 October 2021

★★★★★ 5/5

Google

The service from all members of the Wisbech office have been amazing. Nothing was too much trouble. They always responded promptly and followed up on any points raised. Debbie the lady that showed us round the properties is real assest very professional and such lovely person. Sarah T was brilliant dealing with our queries pleasent polite helpful alway going beyond to help. Highley recommended.

Alison · 23 October 2023

★★★★★ 1/5

Trustpilot

Totally disgusted with William h brown…

Totally disgusted with William h brown currently renting through the mildenhall branch and I need to move out by oct as my landlady is moving out, they have been no help phone or email about properties no help at all say they’ll phone me back never do I feel it’s because I’m a single parent and they think I can’t afford anything so wake up browns us single parents are doing ok. Never did I think I’d be descriminated against being a single parent !!!!

Shelli · 1 September 2024

★★★★★ 5/5

Google

We had a very long and complicated sale but the staff at William H Brown were tremendous. We were kept informed of everything that was happening and everybody tried their hardest to keep things moving and keep both parties happy. We finally completed after 7 months and could never have got sorted without them. Thank you so much.

Melanie · 25 February 2024

★★★★★ 1/5

Trustpilot

Promise the skies, deliver what exactly?

When I heard the sales pitch about how they can afford to offer no sale no fee because they're a huge agent and can afford to take the losses, I should have considered whether this also meant they were lazy and lacked any hunger for sales. Seems they're main selling strategy is to argue for the lowest selling price, only to come back in 2 weeks and try to push an even lower sales price, so ultimately it is the vendor who 'takes the losses'. 26 August 2024 - the lacklustre service rolls on. Complete failure to vet viewers leading to time wasting and sheer frustration. Avoid!

Heff · 26 August 2024

★★★★★ 5/5

Google

Recently got approved for a rental property and the process was quick and straightforward. A big thank you to Sarah for sorting any concerns I had and keeping me up to date with everything until I collected my keys. Will highly recommend using this agency. 👌 …

Narissa · 23 October 2023

★★★★★ 5/5

Google

I would highly recommend Miranda, her services are second to none, and she goes above and beyond for all her clients, any questions or querys she very happy to help to support you through ur journey of being a house owner. Can't fault the service and the help I have received throughout each stage of the process. Thank you.

Danny · 23 October 2022

★★★★★ 5/5

Google

I have lived in Gordon Court for 16 mths. Sarah Burt has always been very helpful, and courteous on the occasions I have needed help and advice.

Pearl · 1 June 2025

★★★★★ 5/5

Google

Sarah TOWNSEND can’t rate this lady enough!!! Helped me get my new home all sorted and guided me through the process!!! Awaiting move date now but this lady gets 5* from me

Daniel · 24 March 2025

★★★★★ 5/5

Google

James is extremely friendly and helpful with my move. Very professional

David · 22 May 2025

★★★★★ 1/5

Trustpilot

Bunch of illiterate clowns - don't waste your time!

Staff apparently not able to read or write or dislexic! I asked for a an email to confirm the date of my valuation - didn't receive one because the illiterate on the other end of the phone seemed incapable of writing the address down, despite me repeating it several times! He then proceeded to talk over me to blank my response, causing me to raise my voice in order to be heard - still haven't had a response from them!

David · 26 July 2024

★★★★★ 5/5

Google

I recently looked to rent a property from William h brown .Natasha has been very helpful and understanding…She was very patient with me and helped get everything sort it out quick .Natasha was professional and polite .She turned a stressful situation into a pleasant one .I will definitely request to work with Natasha in the future …

Daliana · 11 November 2022

★★★★★ 1/5

Trustpilot

Brown by name, brown by nature

I was interested in viewing a house marketed by William H Brown, but because the listing contained no information at all about services or council tax, I emailed the branch a list of questions. This was ignored.Several days later, to follow up, I 'phoned to ask the same questions. I was told that someone would call me back within the hour. No one did.I 'phoned again after three hours, was given the same story, and the same result. No one at WHB could be bothered in the slightest. Business must be good.I gave up and went somewhere else.

Owl · 20 July 2024

★★★★★ 1/5

Trustpilot

This is an appalling estate agents…

This is an appalling estate agents company who do nothing but constantly harass you everyday to get you set up in absolute dubbed properties to rent from my experience, plus their attitude is very pushy and rude too as they fail to always reply to your messages or needs so stear clear of this organisation - DON'T CHOOSE THEM!!! May I also add that cause of their blackmailing to get me into a property that had a history of mould on one side of the back to back property, it has increased my asthma condition which they were asked about before but no honest answer was given so thank you tripe heads for your lack of care towards health

Quentin · 16 July 2024

★★★★★ 5/5

Google

Miranda was the best mortgage advisor I’ve come across. She directed me competently towards the right mortgage for me after reviewing many products on the market. And because she works at WHB, she has been a brilliant and impartial guide going through the purchase of our house. I feel very lucky to have been introduced to her.

Muhammed · 23 October 2022

★★★★★ 5/5

Google

Thank you so much Miranda. She helped me through the difficult moving process and my mortgage, she is so professional.I would highly recommend her for anyone looking for a a great mortgage advisor and a friend. She will help you not matter how hard the job is. Go to Miranda Horne she is brilliant at her job.

Dannielle · 23 October 2022

★★★★★ 1/5

Trustpilot

Absolutely terrible

Absolutely terrible. We agreed to the purchase of a flat, but after four months, our solicitors informed us that the seller didn’t even have a copy of the lease. This oversight by William H. Brown wasted our money and time , as they didn’t check the details before listing the property.As a goodwill gesture, they showed us another flat before it went on the market. We made an offer via email, it was accepted, and we were told we could proceed if we completed the survey within a week. We did the survey, secured a mortgage offer, and then found out that a neighbour put an higher offer, and the sellers decided to go with that, even though they had signed a contract with William H Brown. We had no rejection of offer or correspondence whatsoever .They wasted our time and money and unprofessional behavior with constant blame-shifting. I do not recommend William H. Brown at all. Please read all the reviews or speak to ex buyers you will be amazed before considering them .

DoDi · 9 July 2024

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

A dreadful experience. Lots of promising words at the start but once you’re signed up nothing, no contact all. As an example, they promised to send round a professional photographer but took a few photos on their phone for “office use”. Next thing I know those crappy phone photos are online. When selling a house, the first month is when you get the most interest and I lost out on that due to W H Brown lack of enthusiasm and engagement. I will never use them again.

Steve · 8 July 2024

★★★★★ 5/5

Google

I have known Lisa for 3 years now as she has been in charge of my tenancy with William H Brown in Wisbech. Lisa has been very dedicated , caring and supportive to me and my family. No problem is big or small for Lisa to handle and she does that with grace, calm and professionalism.

Bert · 11 November 2022

★★★★★ 5/5

Google

These Agents were pointed out to me as the most reputable firm in the area, and I am glad to have listened to the advise. They found us an excellent tenant, just before lockdown. Great communications and very friendly service. Lorraine did a very detailed inventory at end of tenancy- highly appreciated! Made us forget previous bad experience with other letting agent.PositiveResponsiveness, Quality, Professionalism

Michael · 23 October 2021

★★★★★ 1/5

Trustpilot

If I could give 0 I would

If I could give 0 I would, from the start it was bad, booked a valuation in for the Thursday, on the Tuesday got an email to say my valuation slot had been cancelled so rang the number on the email to rebook, got through to one branch to be told that branch doesn't deal with my area and they gave me the branch that does, so tried ringing them after numerous attempts and unable to get through I emailed back to that email address to say the issues I was having. Someone finally rang me back, the girl on the phone explained it was a head office mess up to why I had been booked in with the wrong valuation person, ironically the girl said she felt like she had spoke to me before (this is where the irony sets in, it wasn't head office that booked my original valuation in, it was in fact her! So first lie from william h brown), so booked in with their valuation guy to come on the Saturday.Anyways Saturday comes, he's all prepared with information on my house and the area etc... however, much of the information he provided was either known lies or half truths, he asked what other estate agents had valued the property at and then added 5k to their valuations. At the end of everything he said so shall we sign you up then, when I said ill have to think about it, he then turned to my partner (baring in mind this was already made clear the house was mine) and asked what he thought (did not like this, felt like undermining was apparent in his approach). He then said about booking us in for the Tuesday after to get us signed up.After he left, upon a little thinking decided to go with another estate agent so rang up william h brown and cancelled the Tuesday appointment, gave the reasons why and thought that would be the end of it, but no 10 minutes late the valuator rings up to find out for himself why I had decided to go somewhere else so after that phone call thought that would be it, how wrong could I be, over a week and a half later now just had my 5th call from william h brown and when I said in this last call about sick to the back teeth of them ringing me and it always being off different numbers she said they don't all share the same system so doesn't know who's called and when, I do not believe this, I believe the harassing people into signing is their technique.So word of advice, do not even get a valuation from this company..... avoid like the plague!!!

Jenni · 4 July 2024

★★★★★ 1/5

Trustpilot

Awful overall..

Awful overall... super friendly service to start with and had it tenanted quickly but that's where the good stuff ends and the nightmare begins... the tenants were not "ideal tenants" as they had said, of course they did not let you have much information about who they are prior to agreeing to take them on. You have no choice in who you take on essentially. Wouldn't be surprised if they promised the tenants something you had not agreed to and blamed the landlord for not delivering.Oh, in addition they have expensive hidden fees so if you think you are getting a good deal you are not. They as any others hide behind their well drafted terms of business, of course they lure you in on other terms but this is just verbally mentioned to you.Good agents are hard to find unfortunately.

Jag · 3 July 2024

★★★★★ 5/5

Google

I have dealt with William h brown the last few months and found them to be a very good estate agent, in particular Beth who i had a viewing with and has been in contact with me throughout my house hunting journey. She has notified me when a property has became available and has been very professional and helpful also very friendly.PositiveResponsiveness, Professionalism

Jenna · 23 October 2021