5/5
TrustpilotOllie and Tom - Great guys!
Ollie and Tom have been brilliant throughout the process of finding a rental for the needs we were looking for.
Trusted Agent profile · Fenland
William H Brown Wisbech reviews in Fenland
★★★★★
1,594 reviews across 3 platforms
20 High Street, Wisbech, PE13 1DE, Fenland, PE13 1DE
William H Brown's office in Fenland, at 20 High Street, is rated 2.7 out of 5 across 1,594 reviews on three platforms, including 386 Google reviews rated 4.7.
Reviews
Every review we hold for the Fenland office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotStevenage branch is a waste of time…
Stevenage branch is a waste of time recently a neighbour sold up and moved the new owners have decided to rent the property out for two years.Problems started to arise about a month after tenant moved in bins not put out prefers to hire a skip ( what do you pay council tax for) takeaways being delivered at 2am bright lights in my bedroom windows I don't mind people having a takeaway but show a little thought for others.Recently loud voices at four am then people coming to stay playing loud music very early in the morning ( two am)Being a shared drive parking in a manner that makes it difficult to use drive.Guttering falling down Stevenage branch notified months ago still nothing done in regards to this and other complaints now other neighbours have had enough and are complaining things like parking on the front lawn which now resbles a badly ploughed field.Landlord just as bad comments oh the tenants got issues it's upto them if they put the bins out (so rats are not a serious issue) loud music from car radios at two am is classed as anti social behaviour as stated if they want to eat takeaways about eight times a day that's fine but have some thought for the neighbours when ordering early in the morning this used to be the best area in the town with a five star rating now people feel their being pushed out by vermin.
1/5
TrustpilotMy recent email to WHB can show you my…
My recent email to WHB can show you my frustration level.
1/5
TrustpilotI feel that I have to write a review
I feel that I have to write a review. I was asked to provide proof of ownership from the Land Registry before they put us on the market? I’ve never experienced having to do this with any other Estate Agent before? Felt it intrusive and unnecessary, and too personal? Is this ethical? Is it permitted? I thought this level of enquiry was up to the conveyancing solicitor, only on agreement of offer from prospective buyer. During the time with this company, not one person turned up. We did have several appointments just no shows. I know it can be a challenge when viewers may book but not follow through but we gave up with these agents.
1/5
TrustpilotIf I could I wouldn't even give them…
If I could I wouldn't even give them any stars, I am a tennant from spalding branch and we have had problems after problems and takes ages for it to be "sorted" they send cowboy builders out that can't even do the job properly and the guy still hasn't gave us our money back, me my partner and our 3 year old son are currently sleeping in the living room as we can't even sleep in our own bedroom because of mould and damp, this started around the same time as last year. It is so cold we are using more heating then we should be, they say we are always waiting for the contractors to get back to them which can take weeks/months with no updat or no communication.
5/5
TrustpilotCHARLOTTE TUNSTALL
WH BROWN gave me brilliant service and I cannot thank CHARLOTTE.TUNSTALL enough. Charlotte was always extremely helpful above and beyond her remit. A fantastic professional that has endeared the company to me. Thanks CHARLOTTE.TUNSTALL. God bless you Hannah Harris
1/5
TrustpilotNot trustworthy …
We applied to this company about a property we wanted to rent the day after it was advertised, when we finally got through to the office, they said they weren't arranging viewings at that time but they would keep us informed, the next day, this property was unlisted.We phoned the office and asked why and they said somebody had agreed to rent without viewing, how convenient!!!
1/5
TrustpilotThis company is absolutely hopeless
This company is absolutely hopeless. Unprofessional is an understatement. Chasing them for well over 3weeks to get back my tenancy deposit back and no one seem to be able to tell me when I can get my money back. I wish there was something less than one star.
1/5
TrustpilotDon't use them to "manage" your rental!
In August I decided to rent out my house. I was very nervous about the whole process as it was my first time and had 0 knowledge of what I needed to know as a landlord, so I decided the best road to take is to use an estate agent and pay them for the full management service...WRONG! I have had to chase the estate agents to sort out issues as I want to make sure my tenant is happy and looked after. I have been chasing since September and still not resolved. Their communication is poor and frankly I am disappointed in how once the contract is signed and you're paying their money, you don't hear anything from them...My tenant are also feeling the same way. Waste of money Don't do it!!
1/5
TrustpilotTotally poor
Totally poor, left me over 3 months without universal credit. Needed a letter with priof of what rent i was paying yet repeatedly fobbed off and lied to, when they finally did after 2 and a half months, the amount was incorrect, then the 2nd attempt was the first with the correct amount written on a post it note stuck on top of the incorrect amount. Took the local councils intervention to get a correct one. Totally unprofessional .
5/5
TrustpilotThanks to Elliott Benson for helping me…
Thanks to Elliott Benson for helping me get my mortgage offer in 5 days, I always thought it would be so hard. With Tammy and Elliott at the other end of the phone, I was in my new home in 8 weeks. I couldn’t have done it without their help. Thank you so much guys!
5/5
GoogleMy experience with them from start to finish was superb. Quick response with great customer relation from all those I had conversation with during the process especially Sarah Townshend...You people are great
5/5
GoogleWe had a tight time frame to find a rental property and Amanda and the team worked really hard to find us something quickly. We’re very happy with the service they provided.
1/5
GoogleWOULD NOT RECOMMEND, this estate agent, if you have a slightly higher end immaculate property. They appear to do absolutely everything in their power to ensure you DO NOT SELL your property, has been my total experience. That's coming from an ex top performing estate agent herself!! Was informed by their head office, they do better with the bottom end of the market. I have to say any old estate can do that!! Their overall service, the worst I have ever encountered in all my years.
5/5
TrustpilotJust sold my house with William H Brown
Just sold my house with William H Brown in Stevenage. Jack was very professional and super efficient. I had no success with Putterills so moved to William H Brown and had an offer within two days of being marketed. Highly recommended
5/5
GoogleI cannot thank Beth enough for all the help she has given me. She is polite, professional and just so happy which has made the whole experience so much easier. She continues to be a great help and she's a pleasure to work with whilst trying to find a property.PositiveProfessionalism
5/5
TrustpilotMassive thanks to Harry Hicks!
Massive thanks to Harry Hicks!My girlfriend and I were looking for a rental in colchester he showed my girlfriend the house and then was nice enough to wait for me to finish work 15 mins later so I could see it. Really refreshing to see him go the extra mile. Would happily use again, top work.
5/5
TrustpilotGreat experience
Great experience! Staff very friendly and helpful. Explained me in details all the steps and answered all my questions. Really easy to arrange viewings, to arrange letting a property. Flexible people and happy to help. Many thanks to Andra, Eduard and Fabio!
5/5
GoogleAmazed with the service Ross provided me with, from start to finish communication has been outstanding. I couldn’t have asked or wanted for a better service from himself while dealing with William H Brown.
Agent replied · 22 October 2024
Thank you for taking the time to leave us your excellent 5* review Jordan. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotTo be very honest If I could I would…
To be very honest If I could I would give 0 stars.What an absolutely appalling service. I would never ever use this agent ever. I can only review as a buyer and not using their services myself as a seller but I honestly cannot believe the service or lack of service this agency has. They lied to me and my sales progressor and the whole chain involved for 8 months about a property we were purchasing. Telling us on exchange day that the house we were buying were actually still trying to get rid of tennants from the house their vendors were purchasing, Honestly awful service and Cliff ( office manager) has no people skills whatsoever he shared no empathy or compassion and just generally a real crap service. I have no idea how he got to that level of the business. When we did finally have to pull out of the sale I had zero contact from cliff. The only way I knew that cliff got my message was because I saw the house we had been buying for 6 months go back live onto rightmove. We experienced a completely different service from Haarts who are their local competitor and who would win my business over theirs every day of the week. Avoid.
1/5
TrustpilotDishonest and Cheats
What a complete bunch of thieves and…What a complete bunch of thieves and totally dishonest not to be trusted if you are renting from them.I rented a bungalow from them, and they asked me if I could leave early as they had another tennant. I agreed I would do what I could and moved out 4 days early. Now refusing the refund.Also claiming £750 in damages claiming damages that were in place when i moved in and after i spent a considerable amount of time and money improving the property. Gutted !!
5/5
GoogleVery proffesional. estate aganent on top of there knowlege. Has helped in all way to the end when we received keys of our first property. Also mordgage advised Mirranda was patient and helpful with our application of mortgage. Answered all out 1000 questions as this was our firt buy.PositiveProfessionalism
1/5
TrustpilotThe worst letting agents ever
This is probably the worst letting agents I have ever used. They take your money and don't do anything. They put in tenants with no money. You have to chase up constantly. You have to deal with the tenant if you want something done. Basically you have to do it all. They will charge you for every little thing. The agents don't know anything when u call up. The staff turnover is high and so you never have the same person helping you. I would avoid at all cost. They still owe me money and don't ever communicate. They are seriously the worst agents I have ever worked with. Get this, the tenant cost me £8,500 and counting of damages.
1/5
TrustpilotTerrible Service
Terrible Service. I havent had someone speak to me so rudely and unprofessionally over the phone before. Stay clear from this agency, they treat customers like criminals. You do not build a reputable business like this. Plenty of other agencies to choose from. I though I had a booking today and rang the doorbell. The agency called me back like I was a criminal over a simple mistake a pizza delivery man can make, escalating things way out of hand, what a show that was. I had a booking for a property tomorrow with them, CANCELLED. Save the time. I also raised a complaint to Their Complaints department as this is unacceptable for a business. Also, their website shows Feefo feedbacks but these are only for people with an existing contract with them, if you had a terrible experience before you rent thier properties, it can't be added there. Classic.
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