Every review we hold for the Farnham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWould just like to say that Keats Fearn estate agents under the leadership of James did a thoroughly professional job of selling my house.
The whole team are are a pleasure to deal with and communication is prompt, friendly and courteous.
Compared to other agents that I have used previously Keats Fearn were like a breath of fresh air.
Thank you James and the Team. It was a pleasure to deal with all of you.
Dean · 2 March 2023
Agent replied · 31 May 2023
Thank you so much for the positive feedback about the KF team. We are delighted you instructed us and pleased we delivered on the 1st class service we promised you. We all at Keats Fearn look forward to helping you with your next property transaction. Kind regards, James and The Team
★★★★★ 5/5
GoogleAs a Landlord who has also let a property through KF for many years, I wish to add my utmost thanks to James for his dedication to resolve this awful issue of missing deposits for his Landlords & tenants. We can all ill afford the time it takes to sort these things, so hats off to you James for going the extra mile to ensure a positive outcome for all concerned. We look forward to moving on with you & your excellent team.
Caryl · 10 August 2022
Agent replied · 31 May 2023
Thank you so much for your feedback Caryl. It means so much to me to get feedback like this as life is not always easy. Receiving feedback like this makes the difference each day to me. Thank you, James & The Team.
★★★★★ 5/5
GoogleJames and team were first rate. Even in challenging circumstances, their professionalism and desire to do their best for us shone through. Highly recommended!
James · 9 August 2025
Agent replied · 30 August 2025
Thank you so much for the feedback James. It really means a lot to myself and the team. I hope you are both settled in your new home. If you are ever back in Farnham, feel free to pop in for a coffee. ATB, James and The Team.
★★★★★ 5/5
GoogleI have just exchanged contracts as a buyer on a house. Every question I had either by email or over the phone was answered quickly. Everything went very smoothly with no issues which was amazing considering it is my first house. They were they only estate agents that were there for the viewing before the specified time. When I needed a witness for the contract signing, they offered to do so. They are professional, always friendly and made buying a house for the first time a very positive experience.
Steven · 31 May 2022
Agent replied · 31 May 2023
Dear Steven, Delighted to read your feedback and hope you are very happy in your new home. Kind regards, The KF Team
★★★★★ 5/5
GoogleWill always recommend Keats Fearn. All my family have used them and James and his team are always professional, friendly, available, happy to discuss any concerns, and always go that extra mile.
T · 14 April 2025
Agent replied · 25 August 2024
Thank you very much for the feedback. It was a pleasure to act for the family recently again and we look forward to acting again for the family in the future. James & The Team
★★★★★ 5/5
GoogleJames and his team have been amazing in helping us to secure a completion on such a unique opportunity and during such a turbulant climate. James really did work hard to make this happen for us and we value his integrity and professionalism. We are very thankful to all at Keats Fearn who have made this happen for us.
Adrian · 28 January 2024
Agent replied · 25 August 2024
Dear Adrian, Thank you very much for your valued feedback. It has been a pleasure helping your move become a reality. Kind regards, James and The Team
★★★★★ 5/5
GoogleWe sold our house through Keats Fern with ease, having purchased it via them three years prior. James and Derek were great to deal with throughout. I would recommend them happily.
Sam · 14 April 2025
Agent replied · 24 October 2024
Dear Sam - Thank you so much for your feedback. We hope to act for you again at some point in the future again. James & The Team
★★★★★ 5/5
GoogleHuge thanks to James and his team, who repeatedly went above and beyond with my purchase, including helping to resolve issues that were not theirs to resolve. Can highly recommend.
Trish · 14 April 2025
Agent replied · 25 August 2024
Dear Trish, Thank you for the feedback. I am delighted to be able to give your keys today. James and the team.
★★★★★ 5/5
GoogleJames was so supportive in helping us to determine if a building project would be financially viable, giving us useful market information and the benefit of his knowledge and experience.
The · 9 April 2025
Agent replied · 3 May 2025
Thank you very much for your feedback. Always happy to help and hope to act for you in the future. ATB, James and The Team
★★★★★ 5/5
GoogleKeats Fearn has always been my favourite estate agent in Farnham. Mainly because of James Fearn himself, but also his staff are very helpfull.
I recently had a problem with the property I rent out through KF. And James and his team resolved it with next to no input from myself and at no additional fee.
I'm very happy to continue to use Keats for both letting and buying and selling properties. An excellent service throughout.
Phil · 5 July 2022
Agent replied · 31 May 2023
Dear Phil
Thank you for your review/feedback. Myself and the team will continue to do all we can to support you in managing your property portfolio. Kind regards, The KF Team.
★★★★★ 5/5
GoogleJames was brilliant, great communication and a fast service!
Tom · 16 November 2025
Agent replied · 15 January 2026
Dear Tom, Thank you for your review. Glad to be of help. All the best, James & The Team
★★★★★ 5/5
GoogleMany thanks to you, James, for negotiating the sale of our family home. Due to various factors, it was not the easiest of processes and due to circumstances beyond anyone's control, took longer than expected. However, the important thing is that it is now all complete and due in no small part to your tenacity throughout.
Thank you once again.
Richard · 14 October 2025
Agent replied · 14 April 2026
Thank you so much for your kind words. It was a privilege to help you sell your family home, and I’m delighted we were able to reach a successful completion despite the challenges along the way. Wishing you all the very best. Warm regards, James
★★★★★ 5/5
GoogleUnreal service and professionalism. I have always been disappointed by the service offered by agents but James and his team are exemplary and in a different league. James is honest, hard working, incredibly clever and gets things done. We had a very tough process that simply would not have concluded in the time it did without James taking control of all the other agents, solicitors everyone involved and pulling it all together. When things were hard he didn’t dress anything up, was straight talking but very empathetic, great advice and got things done.
IF YOU ARE BUYING OR SELLING USE KEATS FEARN!PositiveResponsiveness, Quality, Professionalism, Value
Adam · 26 August 2021
Agent replied · 6 June 2023
Dear Adam, Thank you for your feedback. Means a lot to me and the whole team. Pleased we got the deal through. All the best, James & The Team.
★★★★★ 5/5
GoogleGreat experience. James and Derek were very helpful and kept us updated all the way through the buying process.
Can’t recommend them enough .THANK YOU!
Linda
Linda · 14 April 2025
Agent replied · 24 October 2024
Dear Linda, Delighted we got you moved into such a lovely home. I hope you have many happy years there and we get the chance to act for you or another member of the family in the future. Kind regards, James & The Team.
★★★★★ 5/5
GoogleThank you James and the team at Keats Fearn who provided a fantastic service from start to finish. I can’t say enough good things about my experience selling my property with Keats Fearn. Friendly, professional and kept me up to date with my sale throughout the whole process which hasn’t been my experience in the past with other agents. Would highly recommend.
Sarah · 1 April 2023
Agent replied · 31 May 2023
Thank you for your feedback - always look to go the extra mile for our clients. We look forward to acting for you again soon. The Keats Fearn Team
★★★★★ 5/5
GoogleNice people to work with, thoughtful in their approach to pricing, attentive to securing viewings, responsive to our questions and quick to provide feedback and advice. Found us a buyer in a difficult market and worked to ensure that deadlines were met. Happy to recommend them.
Robert · 16 December 2025
Agent replied · 15 January 2026
Thank you for your review Robert. Great to work with you and sell such a lovely property. James & The Team
★★★★★ 5/5
GoogleAs another landlord caught up in the 'missing deposit money' nightmare, I have to echo other reviews. James has been helpful and patient and guided me through the process, as well as monitoring and prompting the situation himself on a daily basis, ensuring that the money has been recovered. James cares about his business and his reputation and I cannot recommend him and his staff more highly .
Amy · 5 July 2022
Agent replied · 31 May 2023
Dear Amy, Thank you for your review. It means such a lot to receive feedback like this. Problems happen but once told it is how you deal with them and I hope my team and I continue to deal with them and resolve them for our loyal clients. Kind regards, The KF Team.
★★★★★ 5/5
GoogleJames and the team at Keats Fearn have worked incredibly hard and gone above and beyond to secure the sale of our property. From initial advice all the way through the sales process they have acted with integrity and transparency. Keats Fearn helped us purchase our first home in Farnham over 24 years ago and they have always provided sound advice over the years.
Michael · 2 December 2022
Agent replied · 31 May 2023
Dear Michael, Thank-you for your feedback, it means so much to myself and the team. I look forward to acting for you and Debbie again at some point in the future. Kind regards, James & The Team
★★★★★ 5/5
GoogleWe used Keats Fearn to sell our property. I loved how they dealt with our enquiries from start to finish. They really cared about ensuring all the agents knew about our house, its quirks, features and history, before we went on the market. They kept us updated throughout the process, and gave good feedback from each viewing. I wouldn't hesitate to use Keats Fearn again for purchase or sale.
Stephanie · 14 April 2025
Agent replied · 24 October 2024
Hi Stephanie, We loved acting for you and really appreciate the feedback. I hope we can act for you again at some point in the future. James & The Team
★★★★★ 5/5
GoogleJames, Derek, Liga and the team have been absolutely amazing with the rent of our house!! The team got multiple offers within a day of it launching and both above the asking rental price! Super responsive and professional - the ongoing management of the house has been great with the team on top of all issues! If you need your house rented and managed, I can’t recommend these guys enough!!PositiveResponsiveness, Quality, Professionalism, Value
Anthony · 26 August 2021
Agent replied · 6 June 2023
Thank you so much for the feedback Anthony - my team really go the extra mile and they love getting feedback like this. Speak soon, James
★★★★★ 5/5
GoogleHave today completed the sale of my flat - a long and stressful sale (due to the other parties involved) which I'm convinced would never have got over the line if it wasn't for all of Derek's help jn the process.
Derek was pro-active and efficient in keeping me up to speed along the way - I was always quickly updated when anything was being held up my side, and he was quick to get involved with the solicitors when things weren't moving along.
I can't recommend Keats Fearn enough - a thoroughly professional outfit that I wouldn't hesitate to use again.
Frank · 7 June 2019
Agent replied · 6 June 2023
Dear Frank, Really appreciate your feedback. I know Derek was delighted to get this sale over the line and very pleased you have taken the time to single him out in your review. It means so much these days as we all work long hours and to get feedback like you have detailed makes it all worthwhile. Kind regards, James Fearn
★★★★★ 5/5
GoogleI have found James Fern ( Keats Fern) and his team very professional since 2008, when our property business started seeking a new property agency to work in a straight forward and trust based environment, which is very rare within the property industry.
James and his team do what they say, which is to deliver property transactions in a simple, straight forward manner with no fuss whilst keeping you fully updated throughout the process thereby keeping all parties fully aware of any problems early .
David · 7 June 2019
Agent replied · 6 June 2023
Thank you for your review David. I will pass on your kind words to my team who will appreciate the feedback. I look forward to doing much more business with you & Arlene.
★★★★★ 5/5
GoogleWe have used Keats Fearn for renting out our property for 7 years- we tried a few Estate Agents in the area and they were head and shoulders above their competitors. We’ve recently used them to sell our house and they navigated us through a very tricky house sale- nothing was too much trouble and James was always on hand to offer advice. I can’t praise their services enough 10/10!PositiveResponsiveness, Quality, Professionalism
Anna · 26 August 2021
Agent replied · 31 May 2023
Dear Anna, Thank you very much for your review. It was a pleasure acting for you. Kind regards, The Keats Fearn Team
★★★★★ 5/5
GoogleI have just finished work experience at Keats Fearn. I am very impressed with how James and the team have been very helpful with getting me involved and showing me all the aspects of how an estate agents is run. I would highly recommend to anyone looking for a highly professional and friendly estate agents.
Jack · 12 July 2023
Agent replied · 26 July 2023
Thank you for your feedback Jack. You have been a pleasure to have on the team. You have looked the part, sounded the part and delivered good customer service throughout your time with us. All the best for the future, James & The Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
