Every review we hold for the Farnham office, from every platform, shown as written. First names only.
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5/5
GoogleI had a day of viewings with Edward while in the middle of my house sale and house hunt. It's been such an overwhelming and stressful process but Edward was really lovely and gave so much advice about lots of different aspects of the sale side (despite me being with a different agent) and also the purchase side. He answered all my questions (and there were a lot) and even managed to answer some really niche questions I had about the area too. He was very patient and knowledgeable.
I didn't end up buying through Bridges but the day of viewings with Edward was one of the very few nice and less stressful experiences of this whole thing. :)
Shannon Β· 10 August 2025
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5/5
GoogleMy family and I have used Farnham Bridges five times now, and every experience has been an absolute pleasure. This time, the conveyancing process was particularly tricky due to a lease extension in my chain, but Hayley was an absolute trooper. She was determined to get to the root of the problem and never gave up. Her constant communication and persistence were key in securing my exchange, she truly did a fantastic job.
A big thank you as well to Alfie, who was incredibly helpful when marketing my property, and to Petra, who wasted no time getting on the phone and finding me a buyer. And of course, Kathy, who looked after my sale at the start and who I've had the pleasure of working with on several sales and purchases over the years, always a calm and friendly voice on the end of the phone.
Thank you all so much!
Sue
Sue Β· 11 July 2025
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4/5
TrustpilotVery Happy with Service
We recently sold a property through Bridges of Hook, Hampshire. Although their fees were higher than some other agents, we chose them because they were enthusiastic and seemed to be on the ball. This proved to be the case as the property went under offer soon after listing. Our main contact was with the manager, Rob, who went above and beyond in keeping us informed of progress, visiting the property when we were unable to do so etc. Would happily recommend
Andrew Β· 16 August 2026
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5/5
GoogleThe best decision we made this year was to choose Bridges Estate Agents in Farnham to sell our property. They found a suitable purchaser very quickly and dealt with all aspects of the sale providing a highly professional service. Branch manager Alfie, assistant manager Petra and Sales Negotiator Edward managed the marketing and viewings, providing full feedback up the point of securing the buyer and Hayley progressed the sale once we had accepted the buyer's offer. She was exceptional on the way that she dealt with managing all aspects of the sale, getting the various solicitors to work together, despite it becoming quite difficult at times to keep things moving. We honestly didn't expect to sell so quickly and achieve the right price, so are very happy clients and fully recommend Bridges to anyone looking to sell a property.
Andrew Β· 26 November 2025
Agent replied Β· 25 January 2026
Hello Andrew, thank you for such a detailed and thoughtful review. Iβm delighted to hear that Alfie, Petra, Edward and Hayley all played their part in making your sale a success, from the quick marketing and feedback through to Hayleyβs persistence in progressing the transaction. Achieving the right price and a smooth completion is exactly what we aim for, and Iβm thrilled we delivered that for you. We truly appreciate your recommendation.
Best wishes,
Emma from Bridges
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5/5
GoogleEdward Kent couldn't have been more helpful. He showed me several properties and was very informative. I wouldn't hesitate to recommend Bridges, especially Edward who is so friendly and helpful π β¦
Linda Β· 26 November 2025
Agent replied Β· 25 January 2026
Hi Linda, thank you for your lovely review. Iβm so pleased to hear that Edward made such a positive impression, showing you several properties and providing helpful, informative advice throughout. His friendly and approachable manner is something weβre very proud of, and Iβll be sure to share your kind words with him and the team.
Warm regards,
Emma from Bridges
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5/5
GoogleAlong with very many others, I was trying to complete my move by the end of March 2025, after which stamp duty was due to increase. The sales team arranged several visits to the purchase property, so that I was sure it was the right choice. All were very friendly and professional.
Once the purchase was agreed, despite huge workload pressure, Kathy kept me fully informed of the position of the whole chain and communicated regularly with all involved.
The result was completion just before the deadline day and I was very impressed by Kathyβs friendly and approachable manner, along with her proactivity towards problem solving. I am very happy to recommend the Bridgeβs team at Hook.
Cathy Β· 24 May 2025
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5/5
TrustpilotMy experience with Bridges agents
My experience with Bridges agents, at the Ash Vale branch was made great by Hayley Levy. I wouldnβt have been able to make my new home purchase possible without all her amazing work. I donβt think it would have got over the line without the excellent service. I was called and kept up to date every day and will always be grateful. Itβs taken a while to get straight and take the time to write my review, thatβs 100% deserved. Thank you to Hayley.
Nicola Β· 23 May 2025
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5/5
TrustpilotThe Amazing Hayley
The sole reason I would you bridges again is Hayley, the Sales Progressor. She sang from the same hymn sheet as me and was completely on board and ready for action whenever I needed her, often already actioning what I needed before I had spoken to her! We had an incredibly fast sale and that was all down to her. Thanks so much Hayley, you made what is often a horrendous experience, fast and easy as well as adding humour in along the way!
Ramborach Β· 22 May 2025
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5/5
TrustpilotWould highly recommend
Would highly recommend. Steve, Ben & Hayley were fantastic. Hayley you are awesome, thank you for chasing the chain for us and keeping everything moving, youβre a legend. Everything from start to finish amazing. Also love the scruples unlike some estate agents I could mention. We would definitely use Bridges again. Huge thank you π
Paula Β· 19 January 2026
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1/5
TrustpilotBooked two viewings never turned up forβ¦
Booked two viewings never turned up for either on time or actually show the property one of the times didn't even have the keys. Rude don't care avoid.... And the 4.9 Google reviews they proudly have all over their office is false marketing and out of date
Ian Β· 17 July 2026
Agent replied Β· 25 September 2026
Hi Ian,
We're very sorry to read about your experience. This certainly isn't the level of service we aim to provide, and we appreciate you taking the time to leave your feedback.
We've tried to investigate what happened, but unfortunately we haven't been able to identify your details on our system from the name provided. We'd genuinely like the opportunity to look into this further, understand where things went wrong and address the concerns you've raised, including your comments about the missed viewings and access to the property.
Please could you contact me directly at eratcliffe@bridges.co.uk with your name and the property address? I'll personally investigate the matter and come back to you as quickly as possible.
We hope to hear from you soon.
Emma from Bridges
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5/5
TrustpilotBuying our first home
Buying our first home with not a lot of knowledge on how the process worked. Once Dan got involved, his communication between us made us feel so much better about situations along the way. He explained everything and always got back to us when we needed the reassurance on the upwards chain complications( nothing to do with Bridges). I am not sure this sale would have went through without him.
Morgan Β· 7 September 2026
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5/5
TrustpilotOver and above
As first time buyers we are very greatful to the team in Ash vale especially Hayley she helped guide us through the process with ease, we were keen beat the stanp duty and Hayley made that happen, her guidance support and advise guided us through. Even when she was off for a few days she told us what we needed to do and checked in. We can't thank her enough of what she did for us.
Emma Β· 29 May 2025
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5/5
TrustpilotWish we'd used them first
After using 2 other estate agents, Bridges (Hook) managed to book more appointments within the first 10 days than the previous agents put together! The sale process has been long but Kathy has been invaluable to the whole process, chasing and keeping us updated - she was on the journey with us. I would recommend Bridges to anyone else looking to sell.
MRS Β· 24 October 2025
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5/5
GoogleWe have just completed our first house purchase with Bridge's. We were one of the many who decided to stressfully aim to buy before the tax changes, with only a month and a half to go.
Chelsea was absolutely incredible with the viewings, setting them up very last min and responding so fast, which meant we had the perfect pick on our dream house.
Kathy was amazing through the move support, dealing with my barrage of emails and stress, she was a huge factor to us completing before the deadline.
Thank you so much to the rest of the team that helped, Alfie and Petra!
Adam Β· 7 April 2025
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5/5
GooglePetra was very professional, proactive and responsive to our needs. Iβd highly recommend her. Lisa Beswick
Lisa Β· 17 February 2026
Agent replied Β· 17 April 2026
Hi Lisa, thank you for your lovely review. Iβm delighted to hear Petra provided such professional, proactive and responsive support throughout your experience. Your recommendation will mean a lot to her.
Warm regards,
Emma from Bridges
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5/5
GoogleFinding a house is daunting enough, but with Bridges they guide you and give you the opportunity to consider all options and understand your needs. With great local knowledge which we needed as moving into the area was invaluable and made the process easier. Petra was wonderful and always kept in touch. Would highly recommend Bridges as they are independent giving them an edge compared to the larger estate agents in the area.
Laspas Β· 9 June 2025
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5/5
GoogleA first class service from all in the office, especially Alfie and Petra.
When a buyer was found (very quickly and efficiently) and the transaction was passed to Hayley, she had the patience of a saint but was still firm dealing with my substitute Solicitors who seemed to have two speeds dead slow and stop.
I clearly chose the right agent! Well done BRIDGES.
Ken Β· 26 August 2025
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5/5
GoogleI wanted to thank Edward for his efforts in friendly cooperation with us.
Farid Β· 17 February 2026
Agent replied Β· 17 April 2026
Hi Farid, thank you for your kind review. Iβm pleased to hear Edward was helpful and friendly throughout your experience. Your feedback is very much appreciated.
Warm regards,
Emma from Bridges
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1/5
TrustpilotUnprofessional and incompetent
My tenancy with Bridges letting agents of Farnborough is finally coming to and end and I couldnβt be happier. Problem after problem since the day we moved in. Grossly unprofessional and never willing to hold their hands up when in the wrong, they would rather try and accuse their tenants of lying.One of the agents had arranged a viewing today from 1.00 - 2.00, my wife and I with our daughter made sure we left ample time for the viewings to finish so we pulled up to the house at 2.20 and the agent was still present with the people viewing the property so we couldnβt pull up our drive which meant we had to go and waste another 15 minutes. When we returned, one of the doors was unlocked. I sent an email about the issue and the cowardly individual dealing with the case decided to call my wife rather than reply in a formal email. The representative tried to argue about the viewing going over until my wife offered to show our CCTV for proof, the representative then tried to argue that the agent wouldnβt have left the door unlocked - it was unlocked!If I could leave a minus star review I would but unfortunately I have to leave an incredibly flattering 1 star.
Julian Β· 1 July 2023
Agent replied Β· 12 June 2024
Dear Julian,We were disheartened to read your recent review of Bridges, and we sincerely apologise for the negative experience you had. Please be assured that we take your feedback seriously and are committed to addressing the issues you raised.Firstly, we apologise for the viewing slot on Saturday exceeding the allotted time. We always strive to accommodate individual circumstances, such as delays, and we prioritize honouring pre-existing viewing appointments instead of rescheduling, which could disrupt existing tenants. We understand that this caused inconvenience to you and your family, and we are genuinely sorry for that. If further viewings are necessary, we assure you that the agreed time frame will be respected.Additionally, the incident of the door being left unlocked is entirely unacceptable, and we offer our sincerest apologies for this. Rest assured, we are thoroughly investigating the matter and will provide additional training and guidance to our staff to prevent such occurrences in the future.We appreciate you bringing these issues to our attention, as it allows us to improve our services and ensure that similar incidents do not happen again. Your feedback is invaluable to us, and we genuinely regret any inconvenience caused.Kind regards,Team Bridges
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5/5
TrustpilotBridges estate agents, selling of a BTL
Happy with the process. Rob was good whilst selling, and helpful reading meters etc whilst the property was empty.
Jon Β· 26 August 2026
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4/5
TrustpilotAsh Vale and Frimley Branches
Hayley the sales progressor was absolutely fantastic. She went above and beyond when trying to get our sale completed, and kept me informed (even if the news wasn't what I wanted to hear) every step of the way. James and Galiye at Frimley branch were really helpful and proactive. In the last 5 months we have sold 2 houses and bought one through Bridges, and I'd be happy to recommend them
Karen Β· 27 July 2026
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5/5
GoogleI met with Petra and the team at Bridges who were massively helpful. Her recommendations led me very quickly to selecting a property and getting an agreement on an offer in less than 2 weeks. Thanks Petra
Grant Β· 10 April 2026
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5/5
TrustpilotIncredible service by Matt Bozier
Thank you Matt for all your help and support during my house purchase. You continually kept me in the loop and were both responsive and helpful throughout. You continually pushed forward by networking with all parties to reach a completion date. Nothing was ever too much trouble and I really appreciate the amazing service you gave me. I can't rate Bridges or your service highly enough. Many thanks for everything.
Sarah Β· 31 May 2025
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5/5
GoogleWe have been blown away by the level of expertise, customer service & talent with Bridges Estate Agents, Farnham. Yas has been thorough & professional from beginning to end managing our home sale, wonderfully supported by the rest of the team & getting us a buyer within 10 days. Matching of potential buyers to our property has been key, thanks Petra. Happy customers :)
Emma Β· 11 July 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.