Trusted Agent profile · Farnborough
★★★★★
1,673 reviews across 2 platforms
67 Victoria Road, Farnborough, GU14 7PL
Romans's office in Farnborough, at 67 Victoria Road, is rated 4.2 out of 5 across 1,673 reviews on two platforms, including 283 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Farnborough.
Every review we hold for the Farnborough office, from every platform, shown as written. First names only.
5/5
TrustpilotAndrei Csomortani Amazing
Wokingham lettings should be proud to have Andrei Csomortani on their team. Constant communication everyday through the process, really friendly, knowledgable but most importantly exceptional at his job. Thanks for everything and I hope a promotion is on its way to you soon..
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleWe have had a really positive experience with Romans Farnborough, the communication is very good. Ashleigh has come across very well and been so genuine. Both her and Charlie have been great at keeping us up to date regularly and answering emails and calls very quickly when we have had questions or wanted to send progress updates. They are very friendly and always happy to help. It has been reassuring to have them as our agents, particularly as we are selling our first home, which is a big step for us. Would very much recommend using them.
4/5
TrustpilotFriendly and knowledgeable staff
Friendly and knowledgeable staff. Arrived on time and with all the information I needed.
HiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotGreat experience with Romans…
Great experience with Romans Winchester! Many our property manager is brilliant! Very helpful, responsive and thoughtful, any issues we had so far were sorted quickly and professionally! Can’t recommend Romans eanough!
Dear ShiranCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat service by Hollie and Nikki. Made it possible to det our dream home, with no hassle. All requests met. Thank you ladies. Happy New year
Dear Sarah Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHappy Sellers
So happy with the experience we have had. The whole Fleet team provided such a kind, knowledgeable and professional service, most notably Joe and Dan. They guided our journey and were so calm, warm and professional we can't thank them enough.
Dear Sarah,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotViewings
Had two great viewings with Saffron. Very informative and easy to arrange, would definitely recommend!
Dear Jake TanseyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent service from Thomas
Thomas from the Windsor branch has been super helpful and has provided excellent service for my recent renting. The process could not be smoother or easier, I have been well informed throughout. I will certainly use your service again.
Dear Connie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHighly recommended
My moving manager was AMAZING!!!.She supported me and bended backwards and forwards in order to help with my purchase to go ahead. I can't thank her enough. People in branch (Farnborough) were helpful, polite and professional
Dear KarolinaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
3/5
GoogleYour rental department were great but your accounts department needs to work on their communication skills as deposit was not sent to me to send to my DPS account. It seems there was an amount of £74 outstanding on my account. No one told me that it was being held back if they had I would have sorted it out straight away. Also Romans fees are very expensive as we are losing more than a months rental when vat is added to your bill.
5/5
TrustpilotGREAT SERVICE
Tom and Catherine at the Sandhurst Branch have been fantastic. Nothing is too much trouble for the team and have been great with feedback/updates all the way through. I would highly recommend the team. Great job - thank you.
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotMy dealings with Romans have been a…Top Helper
My dealings with Romans have been a pleasure since Donna Marie Brandt has become my main contact. She is straight forward and knowledgeable and is a great asset to the company.
Dear PaulCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotRomans letting agent…
This is the first time using a letting agent and the team have been very professional and helped me every step of the way securing and walking me through the process.
Dear Gareth We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
1/5
TrustpilotWhat a way to spend money fast?
I'm a multiple property landlord currently moving my managed properties to other agents. Why?Management rate: at least 1.5% above rates offered by rival agents.Cost of gas safety with Romans £137 - cost from same contractor instructed privately £107.Cost of new Fridge freezer from Romans £415. Local Electrical store £340and saving the best to lasta new single built in oven £576, Local electrical store £210!!Why would I want to continue to pay someone to spend my money so efficiently. Very disappointed to see that such a big company could not offer any economies of scale.
5/5
TrustpilotWe have sold and purchased from Romans
We have sold and purchased from Romans, every time we have had trouble free transactions, staff are friendly and professional, Romans gives you peace of mind, they take care of every details.
Dear RoyaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Trustpilot"Highly impressed with Romans
"Highly impressed with Romans! Their dedication to finding clienta a home for was evident throughout the process. Attentive, friendly, and professional service. Couldn't be happier!"
Dear Namonda MuyundaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotHorrible company
Horrible company, they don't even deserve one star.I have had terrible experiences with Romans throughout the years. They always treated me as if I was a lower class person, failed to communicate with me or the landlord when promised and resolved issues very slowly. At one point they gave me the wrong date about the start of repainting the property and when I called them and asked where the painter was, they just said that he wouldn't come for another 3 weeks and that they forgot to inform me. They didn't even apologize for the fact that I have moved all the furniture and removed all the curtains to prepare the flat for the work in the middle of winter!! At the end of the tenancy, they kept changing the date of the checkout and tried to extend the contract with an extra month, despite me giving notice so that they wouldn't have to refund me. They also lost the invoice of the professional carpet cleaning and tried to accuse me of not cleaning the flat properly, which is absolutely ridiculous!!! It has been over 2 months and I haven't seen any refund or deposit. Their only mantra is that they're chasing the case, just to get rid of you on the phone. I would never recommend this agency to anyone because they lack honesty and respect and can't treat people as human beings.
5/5
TrustpilotVery good estate agent professional and…
Very good estate agent professional and friendly and all ways gets back to you and they have good veted reliable buyer's will definitely use again.A special thanks to the Aldershot and Sandhurst branch for there excellent service.
Dear Mahmudur,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
3/5
TrustpilotUpdate to my Romans review
I have used Romans for many years buying, selling and letting a number of properties through tem. I have always found them helpful and reliable. Most of all I have found the staff to be fair and honest, a must for me in this industry. My update to the previous review. Since this review I have had a few problems with this company when using the no deposit option for rentals. I have struggled to recover money owed with one deposit going through the arbitration service. Roman's did not cover my needs very well in the process and I ended up a few thousand out of pocket on one checkout. Others have been ok but it's always a bit difficult to recover losses. I will update again after the latest checkout and loss recovery..........
5/5
TrustpilotConsistency and continuous follow up…
Consistency and continuous follow up with both parties and with their lawyers
Dear BashirCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
1/5
TrustpilotI have had the worse experience ever
I have had the worse experience ever. My money was taken twice, after I complained the same garment was sent out again, of which, I refused to accept. This was well over a month ago. Whilst chasing the refund I was advised that they could see that I had refused the item a second time but would have to wait until it was receipted back in. I have made the observation that they know that I refused the second delivery made well over a week later and must insist on my refund. To date they just ignore my emails and I am still awaiting my refund. I buy regularly on line and have only experience shoddy service from this company only. I have retired item to other on line stores and have only had good experience and certainly never been charged twice with a garment sent out twice with over a week later. This seems to me like “ fast “ practice and should be frowned up. Please take heed when dealing with this company.
1/5
TrustpilotAwful, never again
We were promised everything would be easy when selling our house through Romans. We had a very short chain, was told it would be quick and easy, 6-7 months later the purchase finally went through. We felt we had poor service, calls not being returned, we had to continually ring to find out what was going on with our sale and felt wrong information given all the way along. We had no help finding a property to go to as we felt once we signed the contract we didn't matter any more. As much as properties went on the market we were never informed of anything that would suit us it was left to us to look things up online. Hated the whole process with Romans and would never use them again.
5/5
TrustpilotKimberley Garcia Jones has provided excellent service…
Kimberley Garcia Jones of Romans Group Head office has provided first class service even though she is not my contact at Romans. She responded throughout in a timely and professional manner. She was a joy to work with.
Dear Jagdish,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotKimberley Garcia…
I have always found Kimberley Garcia very helpful and friendly, whenever I have an issue I have always found her to be very quick and efficient in resolving the issue, she always keeps me informed and gets things done
Dear Sharon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Farnborough.
