Trusted Agent profile · Farnborough
★★★★★
1,671 reviews across 2 platforms
67 Victoria Road, Farnborough, GU14 7PL
Romans's office in Farnborough, at 67 Victoria Road, is rated 4.2 out of 5 across 1,671 reviews on two platforms, including 283 Google reviews rated 4.7.
Every review we hold for the Farnborough office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent experience!
The most professional and prompt letting agents I have ever dealt with! So helpful and friendly and go above and beyond to help. Pleasure to deal with after using many that are not so great.
Dear LorraineCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAmy recently helped helped us to obtain…
Amy recently helped helped us to obtain a very helpful valuation of our rental property. She responded really quickly to our request and provided all the information we needed. Really happy with the service.
Dear JamesCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotStaff and company very clear on what is…
Staff and company very clear on what is required to be done. Very helpful.
Dear DannyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotExcellent service
Excellent service, was able to apply for and get a house within 2 weeks. no hassle with process, very friendly and knowledgeable staff. Great communication all round. would recommend
Dear PelumiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThe whole process was done…
The whole process was done professionally. From the initial contact with Daisy who polite and professional and did exactly what she said she would. The whole team in fact were excellent. Would recommend Romans to everyone
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent service applauded
Kimberley Garcia at your Reading branch has given me excellent service. If I could award 12 out of 10, I would!When she took over her portfolio from her predecessor it was a hard act to follow but she has upped the standard.
Dear Niall,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans has been really easy to work…
Romans has been really easy to work with.I always deal with Issy (Isabella York) as my go to contact for all my letting management issues as I know I will always get a quick and helpful and friendly response :)
Dear Suhel,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRecent sale
All aspects undertaken professionally and quickly. My move manager has been especially helpful keeping me updated throughout.
Dear Mrs DannCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotGreat communication and support…
Great communication and support throughout, quick and helpful - Thanks Katie
5/5
TrustpilotI couldn’t be happier with the…
I couldn’t be happier with the experience Romans agency provided. The team took the time to understand my needs and presented me with a suitable property that perfectly matched my requirements. I would like to separately call out Kim Stockley who went above and beyond to negotiate with a landlord on my behalf. I am very grateful for her hard work,
5/5
TrustpilotGreat property manager - Denise Hurn
We have left our properties for Denise Hurn to manage for a number of years. She takes care of issues without delay so we’ve not had to worry much. Really happy with my experience.
Dear JenniCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotEffortless and enjoyable
Chloe's professionalism and expertise guided me through the rental process seamlessly. Roman Caversham Lettings provided a stress-free experience, ensuring properties matched my needs and scheduling viewings at my convenience. With their transparent communication and commitment to excellence, I confidently found the perfect flat.Thank you for making the rental process effortless and enjoyable.
5/5
TrustpilotJust sold a flat in Maidenhead
Just sold a flat in Maidenhead. Romans were our second agents trying to sell this flat. The local Romans office were very professional from the off with great communications and a dedicated sales advisor Jacob who was excellent right to the end. Would happily recommend.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
1/5
TrustpilotThey spam you and are unprofessional
They spam you and are unprofessional! Stay away
Dear Rameez Kaleem,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotOur property manager - Denise! :-)
Our property manager is Denise Hurn, since moving into our property 3 years ago, we have had nothing but the best service. We get regular calls to check we are ok, and every single maintenance issue has been sorted almost instantly. She has been great for us since renting with Romans!
5/5
TrustpilotExcellent Responsive Service from Jessica, Romans
Jessica Philips from Romans was brilliant in providing clear and responsive service and helped me resolve a concern. I am grateful for the speed and support in getting things done. Cheers Varun.
Dear Varun Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
2/5
TrustpilotI have told you already in your…Answering your Questions
I have told you already in your questionnaire . I think your company has become too much about prosses and not enough about personal contact and one contact at a time. Your structure has become too complex.
Dear Richard James,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotGreat communication & attention to…
Great communication & attention to detail from Christine Lancaster at Swindon branch, as a landlord i know that i can fully rely on Christine to cover everything when a tenant moves in or out.
Dear PaulCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI was very pleased with the…
I was very pleased with the professional way Nathan Poulter of the Tilehurst branch kept me up to date with every stage of my move Into my new rented property and would definitely recommend them to other people
Thank you again for taking the time to let us know how we did. We hope you have a great day! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
5/5
GoogleSwitched to Romans after an unsuccessful 5 month marketing campaign with another local agent. Offer received within 5 working days. Very happy with the support and contact.
Dear Gary Eggleton Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHad a property's visit from Jo Hunt today what a lovely professional lady. She is a credit to Romans and deserved recognition for her politeness and approachability when walking around the house, made me feel at ease 10/10
Dear, Vikki Beck, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleHighly recommend Romans to everyone. Melissa and Brenda were amazing throughout the whole purchase of the property. We were always updated and they definitely went the extra mile. Thank you for making our first house purchase stress free!!
5/5
TrustpilotAndrei Csomortani Amazing
Wokingham lettings should be proud to have Andrei Csomortani on their team. Constant communication everyday through the process, really friendly, knowledgable but most importantly exceptional at his job. Thanks for everything and I hope a promotion is on its way to you soon..
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleWe have had a really positive experience with Romans Farnborough, the communication is very good. Ashleigh has come across very well and been so genuine. Both her and Charlie have been great at keeping us up to date regularly and answering emails and calls very quickly when we have had questions or wanted to send progress updates. They are very friendly and always happy to help. It has been reassuring to have them as our agents, particularly as we are selling our first home, which is a big step for us. Would very much recommend using them.
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