Trusted Agent profile · Farnborough
★★★★★
1,673 reviews across 2 platforms
67 Victoria Road, Farnborough, GU14 7PL
Romans's office in Farnborough, at 67 Victoria Road, is rated 4.2 out of 5 across 1,673 reviews on two platforms, including 283 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Farnborough.
Every review we hold for the Farnborough office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service
James our move manager was extremely helpful throughout the entire process. Any questions we had he responded very promptly to and where chases required to solicitors he did this straight away multiple times nearly daily.I don’t think we would have exchanged as quick as we did without the assistants of James. I would highly recommend Romans and James to assist in anyone trying to buy a property.
4/5
TrustpilotService depends on who you get
Service depends on who you get. Overall, the consultants I came in touch with were friendly. However, most comms are dealt with via email and it was very hard to reach the right people for a quick phone conversation. I think service would be better improved if clients were able to actually speak to someone as sometimes emailing and awaiting a response can ruin a good relationship.
5/5
TrustpilotExcellent dealings by the agent
Excellent dealings by the agent. Good website and helpful agent. Especially Sam (XianXin Chen) was helpful and prompt with his responses
5/5
TrustpilotI had an amazing experience with Carly
I had an amazing experience with Carly. She made the move so smooth as was so helpful. Very professional experience.
Dear MelanieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Carly a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotDenise Hurn is amazing
Denise Hurn has been great to work with and always available to help, keep up the good work.
1/5
Trustpilot£60 Getting a third party to ID check…
£60 Getting a third party to ID check what a rip off! never been asked previously to need to pay for this as a buyer and no one I know has either. Organise the stop of using Lifetime Legal and refund your customers the money taken for an unjustifiable charge! Our solicitors can prove who we are and the legislation states the ID check needs to be done on completion not at offer accepted stage!Terrible service
2/5
TrustpilotStressful experience
I must mention Romans have some very appealing properties, and I'm sure there are helpful agents out there, but my experience has been quite stressful. I've been actively looking for properties in Bracknell. Initially, I was in contact with an agent via phone and email, but suddenly, she stopped responding. I was genuinely interested in a particular property, but despite sending several emails, I haven't received any response.
1/5
Trustpilotpretty much dross from the top down
pretty much dross from the top down. I do not advise using this company to manage your lettings. They mishandle nearly every aspect and communication is terrible. Sadly they also do not take complaints seriously and just make excuses... I had to go all the way to the "Property Ombudsman" that upheld every aspect of the complaints that Romans chose to ignore... a 2 year process ! Be warned !
5/5
TrustpilotWe have been with Romans for over…
We have been with Romans for over 5years now and it has been wonderful.With Isabella York being our property Manager we have had peace of mind whilst on holiday. We have asked for spot checks to be done whilst away and they have been done, many thanks
Dear Charles,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGood service and efficient, Hollie Evans helped me very well by showing and explaining in details of the letting the property and help with completing application on time. Rating her with 5 stars with excellent service.
Dear Abram Mosiya Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleShona was very professional in her approach & explained everything in detail .
Hi Jason Thank you for the recent 5 star review of our Farnborough branch. We are glad Shona could provide you with a positive experience and we will be sure to pass on the feedback. Don't hesitate to be in touch if there's anything further we can do to assist. Kind regards Romans
5/5
GoogleBeing new in UK, Romans were very understanding and helpful of our needs. Can't thank George Bell enough for guiding the whole way and being the best voice of the lettings team for us. And thanks Lily Simpson for taking us up to completion :)
5/5
TrustpilotMoving managers absolutely fantastic at…
Moving managers absolutely fantastic at communicating and understanding how difficult my move was at the time
Dear AnneCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotRomans Lower Earley team helped me with…
Romans Lower Earley team helped me with letting of my property recently. The process was straight forward and they found a suitable tenant quickly. Throughout the process I was kept informed and any requests were dealt promptly. It has been very good experience and I will be happy to use their service again.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotHighly recommended agency!
To say that I am grateful is an understatement! I am amazed with Amy and how incredibly helpful she was with my accommodation concerns and now I have found the perfect home and I couldn’t be happier.
Dear Beatrix ZomilCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans in Tilehurst did a great job
Romans in Tilehurst did a great job. Nathan Paulter and Dan did excellent work making sure everything got done smoothly and efficiently. I appreciate the work the put into my move. I will recommend them to anyone looking for a new place. Great work guys
Dear Andrew SemesiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotBest property manager!
Always so please with the communication and action of Kimberley Garcia-Jones. For years now she’s helped me make sure my flat meets the needs and expectations of my tenants, despite living abroad. This is more of a review of her, and her consistently excellent work! 😁
Dear Tom,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe initially used an online estate agent, but despite having some viewings had no luck for two months, Romans sold our house within 3 days of acting for us - before they had even put their 'For Sale' sign up! Romans have been fantastic throughout our sale and I would highly recommend them.
Dear Louise Francis, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Relations Team
5/5
TrustpilotBrilliant service from the team
Brilliant service from the team Every thing you would expect from a professional estate agent Having a large database of potential buyers from not just the local area proved to be key in our sale
Dear John KinmondCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomans - Tilehurst
Excellent help and support from Steve Chitty, Mark Porter and Nathan Poulter. Felt really secure in the knowledge that we had a team of very professional staff dealing with our issue. Particular Thanks for Nathan, who was always there to talk to and who always provided help support and advise at all times. Nathan showed a lot of patients and understanding of our issue and is a credit to Romans.
4/5
TrustpilotGood Service
I have always found the staff at Romans Bracknell to be very helpful and professional in their approach to their clients.
Dear JamieWe are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotAn outstanding experience
An outstanding experience : we feel that at last we are in the hands of real professionals . Matthew Gullick instantly saw the features of the flat that made it special and gave excellent advice as to the photos to be taken and on price
Dear GeoffreyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotDonna- Marie Brant
I have been working with Donna recently on some maintenance issues at the flat I let out. I have been very impressed with her enthusiasm, professionalism and efficiency. She is always very friendly and cheerful which makes dealing with her a pleasure. Keep up the good work! :-)
Dear Ingrid,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotJack was extremely professional
Jack was extremely professional, knowledgable, and his preparation was second to none
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Farnborough.
