Every review we hold for the Farnborough office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotDonna-Marie Brant, Rental Property Manager
I would like to review for Donna-Marie Brant, who is my Property Manager. I have always found her to be efficient, knowledgeable and helpful. I would like to keep up this relationship, as it has worked well.
Lynne · 2 December 2023
Agent replied · 24 August 2024
Dear LynneWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance..Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotRomans did their thing!
Romans Fleet helped us sell our property extremely quickly, they were very helpful with the process including I.D checks and keeping us posted during the process.We are sad to leave fleet but have our new lives in the very South West to look forward too and wish Romans and our buyer the very best.
MARSHALL · 3 June 2022
Agent replied · 24 August 2024
Dear Marshall,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotA great team …
The girls in the office have been fantastic, I’ve been in a few times now and there’s always a warm welcome. They are always happy to explain the process and make it easy. They are a credit to the company. I will happily return and recommend to others. Thank you team
Lewis · 5 October 2022
Agent replied · 16 June 2024
Hi Lewis, Thank you so much for your review. We really appreciate it. Saffron, Amy and Brittany
★★★★★ 5/5
TrustpilotLewis Debb's excellent service
Lewis Debb provided excellent advice and service from the very beginning of the rental process -- a friendly and fruitful collaboration where he made himself available at all times.
Kewmars · 14 May 2024
Agent replied · 16 June 2024
Dear KewmarsCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotContinued Professionalism.
Over the years, I am continuing to enjoy the Romans consistent and trusted professionalism.As expected,during the reletting of my property, Isabella York as always, seamlessly organised the total refurbishment of the property. Shannon Cox provided an excellent reletting service for the change over to the new tenancy. My continued gratitude as always.
Harish · 20 August 2022
Agent replied · 16 June 2024
Dear Harish,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotVery good service
We viewed a property to rent through Roman's, the agent was very knowledgeable and professional, at the same time being very approachable and friendly. We applied for the house and the service has been very quick and easy to navigate online
Jayne · 19 August 2023
Agent replied · 16 June 2024
Dear Jayne HardakerCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
Trustpilot**** DO NOT TRUST THIS COMPANY ****
**** DO NOT TRUST THIS COMPANY ****Extremely bad service received especially from Stacey Cowap (property manager) they lie and are completely dishonest to try and keep your deposit money, if your are thinking about renting with them would strongly advise to think again and perhaps go with another more honest company who would less likely try and steel your deposit
Tabby · 7 June 2021
Agent replied · 24 August 2024
Dear TabbyWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 1/5
TrustpilotDon't bother
Don't bother. I arranged a viewing for a rental property 2 days prior, which was confirmed on the phone and by email. I explained that I would be driving several hours to get there, however they called to cancel as I was driving. Apparently the current tenants were still in the house but they couldn't think of this before.
Lauren · 4 August 2021
Agent replied · 24 August 2024
Dear LaurenWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. .Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotGreat
Very helpful from start to finish. Anais was always available for questions and took care of everything after the initial meeting.
Neil · 22 November 2023
★★★★★ 5/5
TrustpilotSuperb service from the team at Romans…
Superb service from the team at Romans High Wycombe. From the first meeting Stephanie had done homework regarding sales in our area. She arranged an open day within a week of our house going live, where we had an offer. The team made this a very smooth and quick transaction. I would thoroughly recommend them.
Sue · 22 March 2022
Agent replied · 24 August 2024
Dear Sue,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotExcellent service
Recently changed to Romans after becoming dissatisfied with another estate agent and their very poor handling of the rental of our property. Romans have been a breath of fresh air and we have had excellent service and help from Mark Porter and Lloyd Jacques. They achieved very quick turnaround to organise complete redecoration and other works to achieve successful re-renting of the house. Very happy indeed!
Len · 26 January 2024
★★★★★ 5/5
TrustpilotGreat property manager!
Denise has been my property manager for 3 years and what a fantastic one indeed. All queries responded to quickly and always at the end of the phone!
Abbie · 17 May 2023
★★★★★ 1/5
TrustpilotSending me junkmail through the…
Sending me junkmail through the letterbox is totally unacceptable in 2023. Why are you still doing this. I wouldn't sell my house using you in a million years now. STOP CUTTING DOWN TRESS TO SEND ME UNSOLICITED JUNKMAIL IT'S A TOTAL WASTE OF RESOURCES, TIME AND MONEY.
Chad · 8 February 2023
Agent replied · 16 June 2024
Dear Chad Cooper,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotAndrei Csomortani - Lettings
We’ve had mixed experiences with Romans as a company over the years however Andrei Csomortani at the Wokingham branch has been excellent in his approach, communication and follow up. Hopefully he’ll be around for a while to continue on with the high level of service he has provided. 5 stars!
Max · 19 October 2022
Agent replied · 16 June 2024
Dear MaxCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotIt is an absolute pleasure dealing with…
It is an absolute pleasure dealing with Kimberley Garcia Jones who manages our block of fats in Reading. She is attentive, proactive and a pleasure to deal with, we will be keen to use Romans for our next development due to good level of service provided.
Gaurav · 3 March 2023
Agent replied · 16 June 2024
Dear Gaurav Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotFriendly Professional and Tailored service
Friendly, Professional and tailored service from Matthew at Romans Estate agents.I have worked with many estate agents as a property invester, Matthew and Kyle have strived to deliver a professional service, tailored to my specific requirements. They have been friendly and honest throughout the process.I highly recommend!
Adam · 28 January 2023
Agent replied · 16 June 2024
Dear AdamCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotRecommendation of Stacey Cowap
As a Landlord I have found my dealings with Stacey Cowap have always been beyond the call of duty. Always helpful and ready to advise on a difficult situation. My calls are replied to quickly and she is able to discuss matters with great knowledge. I can't recommend her highly enough.
Sandra · 29 August 2022
Agent replied · 16 June 2024
Thank you again for taking the time to let us know how we did. We really appreciate it!
★★★★★ 5/5
TrustpilotRomans Swindon review
I have been with Romans since they took over Dewhurst & Co in Swindon, under the care of Jade Small who is a pleasure to deal with. She deals with two properties for me and she is always courteous, helpful and friendly while also being very professional. She deals with issues promptly and returns calls when she says that she will. Hence the excellent review.
Dave · 6 February 2024
★★★★★ 3/5
GoogleThe team at Romans were a solid choice and helpful during our move. The people were all engaging and assisted when we were unsure. Only points lost are for putting up a for sale sign when we didn't want one and taking a while to remove it. Overall, a good experience.
Will · 27 August 2022
Agent replied · 26 August 2024
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.
★★★★★ 5/5
GoogleRomans in Farnborough have been very helpful throughout the recent process of buying our home. A big “thank you” to Charlie and Mia, who both communicated excellently between us and the vendor, and have kept us informed at every stage of the process. Would highly recommend the Romans.PositiveResponsiveness, Quality, Professionalism, Value
Michelle · 27 August 2022
Agent replied · 26 August 2024
Dear Michelle,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotMark , Steve and Nathan
We are very grateful to Mark, Nathan, and Steve.Everyone at Romans Tilehurst welcomed us very warmly.We highly recommend them.Thank you very much.Claudio and Jessica
Cláudio · 26 July 2024
Agent replied · 24 August 2024
Good AfternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotDenise Hurn Basingstoke Branch Romans
Denise Hurn. Basingstoke branch....I let my house through Romans Basingstoke. I live in the East Midlands, so I require an agent that can manage my property without the necessity of attending the property. This week the tenants have changed. The house was cleaned and defects repaired. Very well done. Thanks Romans.
John · 19 August 2022
Agent replied · 16 June 2024
Dear John,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotI fully recommend Romans High Wycombe
I fully recommend Romans High Wycombe, great staff and always helpull, from the move in to tye move out.Been in contact with Stacey Cowap most of the time during my tenancy and she was very helpful in sorting everything out with complete professionalism. Thank you very much Stacey and HW branch!
Alexandru · 18 August 2022
Agent replied · 16 June 2024
Dear Alexandru,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleA huge thank you to Shona Rogers for giving me great customer service at the Farnborough branch!
Alex · 28 August 2019
Agent replied · 26 August 2024
Hi Alex Thank you for the 5 star review of our Farnborough branch. We are pleased Shona could provide you with a great service and we will be sure to pass your feedback on. Don't hesitate to be in touch if you require anything further. Kind regards Romans
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
