Trusted Agent profile · Farnborough
★★★★★
1,675 reviews across 2 platforms
67 Victoria Road, Farnborough, GU14 7PL
Romans's office in Farnborough, at 67 Victoria Road, is rated 4.2 out of 5 across 1,675 reviews on two platforms, including 283 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Farnborough.
Every review we hold for the Farnborough office, from every platform, shown as written. First names only.
5/5
TrustpilotEasy first time purchase
Made the purchasing process very easy for a first time buyer. Easy and friendly to chat to and no such thing as a silly question!
Dear David WalshCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotRefuse children in property
If you have children and want to rent, forget about it. They will blame the landlord for it. Don't recommend at all. I called for 3 properties to rent (no sign in the add about children) and they keep refusing because i have a 2 year old child. This is pure discrimination in my opinion, a child is a person, not a pet.
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotGreat service and support from Lucky Sherpa
She is very patient and helpful to setup a communication channel between tenant and landlord. She is always around whenever we need assistance and guidance.
Dear XiaohuiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Lucky a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotRomans - Basingstoke
I have been using Romans to let my property whilst abroad for over 10 years and find them very reliable and professional. Denise Hurn (Basingstoke branch) manages my account and is always prompt and helpful with her replies and co-ordinates any maintenance requirements with the tenants and contractors.
Dear JohnCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotAbsolutely useless
Tried to arrange a viewing for a property several times - the individual concerned stopped responding despite us being in a good position to buy. Having a property to sell ourselves it’s interesting that they choose to give us a bad experience as buyers as now we won’t use them to buy our next home or sell our current one. They obviously don’t need the business.
We're so sorry you were not completely satisfied with your experience with us. Could you please contact us directly at customerrelations@lrg.co.uk with the details so we can take a look into this for you?Kind regards,Customer Relations Team
4/5
TrustpilotGood Quality
They have been very fast, professional and friendly to talk to. currently having a great experience, had viewing the day the property went live.
Dear DanWe are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotExcellent professional service
We have rented out our property near Winchester through Roman’s for over 7 years now and have always been impressed by their professional and efficient attitude. Over the years we have had one or two difficult tenants and in every case, the situation has been correctly and positively handled. Would have no hesitation at all recommending Roman’s.
Dear Anthony,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotJoshua Mann
I would like to take this opportunity to thank Joshua Mann. In my search for a property Joshua was so helpful, polite and could not wish for a fabulous advisor.
5/5
TrustpilotGreat letting service
Used Romans for our first letting in Clifton and really pleased with their service. Taylor Hepworth was a delight to work with and very happy with the tenant that he recommended
1/5
TrustpilotHorrendous agents
Horrendous agents. Zero customer care. Sent an agent for a viewing that admitted had never even been to the property before, could not answer any basic question asked and stated was in a rush as had to attend a viewing with someone else soon. Awful company, no apparant ethic - want a quick sale,Make their money and forget about the customer. Avoid at all costs.
Dear David, we appreciate your honest feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please email customerrelations@lrg.co.uk as we would be more than happy to discuss this with you. Kind regards, Mandy Klopper, Customer Relations Team
1/5
TrustpilotAfter 3 months with this agent
After 3 months with this agent , I would not recommend, there are better agents out there.
5/5
TrustpilotExcellent service from Amy and team.
Excellent service from Amy and team from the Bath branch. Much appreciated.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotI’ve been renting with Romans since…
I’ve been renting with Romans since 2021. I love their professionalism especially Jessica Phillips. She is the best.Mavis & Lily
5/5
TrustpilotThe staff
The staff, especially Daniel Guningham, are excellent with communication and advice. I wouldn't hesitate to recommend them.
5/5
TrustpilotHelpful And Professional
Senior Lettings Advisor Sangharsha Gurung helped me with issues such as renting and moving in and out. He was very helpful and patient with me.When I moved out of the property, Lucky Sherpa Lettings Assistant Manager answered many of my questions. She was very patient and toke my worries away. Thank you.
Dear DavidCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRomance, the best asset management services ever
Romance has always provided me with a very professional service since I commissioned them to manage/rent my property in Reading.They are trust worthy and I strongly recommend them for those who are investing in the UK and are looking for a company that takes good care of their assets while living remotely.
Dear NiveenCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI did bought my 1st ever house with…
I did bought my 1st ever house with help of Romans-Bracknell and everything went very smooth,very proffesional and reliable people...Because of my excellent experience from the past with them I decided to use them service once again as I know I won't be let down by the team...
Dear CameelCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAbsolutely fantastic service from the…
Absolutely fantastic service from the start - great communication, even when I got lost finding the property- can highly recommend, excellent professional service
Dear DanielCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotBenjamin Nujeerallee from Romans is…
Benjamin Nujeerallee from Romans is very understanding, fast and fair!I am extremely happy to have him as my property manager. He made my renting process very easy and smooth. I highly recommend him as a property manager. I wish every success in his future commitments and dealings.
Dear Mohammad Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotLettings with Romans
I have been renting my property with Romans Reading since 2012 and through out this time I have always found the team to be well organised and effective as well as reliable and professional . They have always provided an excellent service and been quick to respond to any quires.
Dear Louise Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotRomans aldershot
Please beware di not let this company deal with your rental property I did the tenant trashed my house and Romans no deposit scheme means if the tenant don't agree she has 30 days to respond it goes to arbitration so it's all on the tenant side Romans did not manage the property properly either money for nothing awful customer service re the damage as well
5/5
TrustpilotExcellent customer service
We recently moved into our new house and had a positive experience with Romans, particularly with our property manager Kimberley Garcia. She is providing an excellent customer service, always being polite and promptly actioning any repairs that needs to be done. We feel very well looked after! J&L
Dear GiusyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotThey are the best far away
They are the best far away! I found a man Mr Sang he was very kind, patient for all questions and flexible with everything.
Dear EmilCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Mr sang a 5 star rating! Many thanksCustomer Care Team
5/5
GoogleI used Romans as the letting agent for my late mother's flat while she was in care for 7 years. The team were always approachable, providing a professional service. Found tenants quickly and resolved any issues promptly. I would thoroughly recommend.
Dear Martyn Salter Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Farnborough.
