Romans Farnborough reviews

★★★★★ 5/5

Google

Romans Team at Farnborough under the leadership of Richard O'Neill, Regional Lettings Manager has been very supportive since we took first tenancy. Inspite all constraint and property being not managed by Romans, the entire team has put forward their best efforts to sort out various issues. Graham Jennings, Letting Consultant has supported lot during this Tenancy. Later when we decided to move from this property because of various other issues then Richard provided individual attention and special considerations to finalize and rent new property and extended priority attention understanding the family and situation. This was well supported by Charlotte Kelly, Lettings Consultant by arranging priority viewing in new property, explaining ins and out with understanding our need and fulfilment of all major requirements on basis of customer’s understanding so that we should have smooth transition without facing any surprises later. It's an excellent Teamwork of hardworking Letting Team of Romans at Farnborough lead by Richard for which I and my wife remains thankful. It's truly customer care and satisfaction for which Romans known for high repute and Recommended always . Thanks you very much.

A · 29 August 2013

★★★★★ 4/5

Google

Don't be put off by any concerns you may have heard about Romans from others. They were easy to work with, friendly, helpful and swift to act. My house went on the market and was sold for the full asking price inside 2 weeks and I didn't under price it. I would recommend them to anyone who wants to get their house sold quickly. Being in a chain, there were quite a number of problems along the way, but Romans maintained good contact with everyone and were an excellent go-between. Particular thanks to Matt Penfold and Harry Gray who I spoke with frequently. Great service.

David · 29 August 2013

★★★★★ 5/5

Trustpilot

Thank you Denise Hurn

Thank you Denise Hurn for prompt and efficient service during our recent check out procedures. Denise finalised our check out, with no additional costs to pay, in a day.

Craig · 8 September 2022

★★★★★ 4/5

Trustpilot

Thank you

Thank you Ayse Yerlikaya. She is very helpful and always response quickly. This is our first time to rent in UK and the way she communicates with us helps a lot!

Ka · 9 June 2022

★★★★★ 2/5

Trustpilot

The process was not good

The process was not good. I have been a Romans client for over 7 years, with my property let through them, but selling was poor. The property was late going to market due to delays in getting pictures taken etc. The property was listed too high, (despite reservations from myself, and multiple times of asking if the price was realistic.). We had to drop the price twice, (both times at my request due to lack of viewings/offers). Romans staff changed mid-process with no explanation, I had to continually chase for clarity and next steps. Lifetime Legal had very poor communication, especially early on, with me having to call and email to chase and find what’s happening. Romans selling didn’t seem to communicate with lettings, and I had to inform my letting agent that the property was being sold, and ask to give notice to the tenants. A completion date of April 8th was requested and agreed to by me, and then missed, with no explanation and no one even responding to my emails on the day! A new completion date of April 19th was suggested, but with me at the end of my tether, and seriously suggesting that I would just pull out of the sale and go with a different agents/solicitors, we finally competed on April 14th. It’s a shame after having used Romans as my letting agents for so long, but I wouldn’t use Romans (or Lifetime Legal) again.Update: it gets worse! Almost a week after completing, I have Prosperity Law (who were assigned via Lifetime Legal), asking me to pay them back £400+ for a bill which is from the buyer’s solicitors, and the we already discussed was for information only and not part of my statement of account. These people don’t know what they’re doing!

Pete · 19 April 2022

★★★★★ 5/5

Trustpilot

Flood in my property in Swindon…

I have just had a flood in one of my properties in Swindon and must compliment Tom Bath on how efficiently he has dealt with this issue especially as he is not my usual point of contact but he is covering for my Property Manager Christine Lancaster who was on leave she is also an excellent representative of the Company, I must say that my experience has always been positive and helpful with all members of the staff in lettings.Thank you

Miss · 11 April 2022

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service. Special thanks to Saffron and the Bath team for quick responses and helping me with my new house move. Highly recommend.

Chathuranga · 29 March 2023

★★★★★ 5/5

Google

Shona Rogers has been exceptional, she communicates well and cares about any situation that may arise. She will get all the answers you need and it is comforting to know that you have someone who understands what you are looking for. Thanks Shona

Evans · 28 August 2019

★★★★★ 5/5

Trustpilot

Romans Team

I have used Romans for a number of years to manage our rental properties. I cannot speak highly enough of the whole team in Tilehurst with a special shout out for Mark and Steve. They both go over and above to help in anyway they can to ensure the process is as smooth as possible.

DAWN · 25 April 2024

★★★★★ 5/5

Trustpilot

Thank you Donna

Thank you to our Property Manager Donna for all of her help recently with some plumbing issues. Donna is always efficient and polite and takes the stress out of all situations.

Patricia · 20 May 2022

★★★★★ 5/5

Trustpilot

Above and beyond.

I am extremely satisfied with Romans in Winchester with regards to all there staff and especially with Mr Liam Wray who executed securing my new tenancy with absolute professionalism throught the whole process. Thanks to Romans Winchester all there staff and Mr Liam Wray I now have a lovley new home secured for me for when I come back to the UK all the way from Iraq. Romans is an absolute definite recomend for anyone looking to buy or rent a property, especially if your doing it from long distance and all by email.Thanks Romans Winchester.Regards Thomas A Laurie.

Thomas · 1 April 2022

★★★★★ 5/5

Trustpilot

I would like to thank the entire Romans…

I would like to thank the entire Romans team for all the help. Ms. Isabella York has been so helpful, responsive, polite and gets the work done on time.

Mrs.Sairam · 16 August 2022

★★★★★ 5/5

Trustpilot

Thank you Barnaby at Romans Camberley

Have nothing but good things to say! Has been a very stress free and easy process. Barnaby was extremely efficient and helpful in every way possible. Big thanks to Barnaby for the great customer service.

Customer · 12 October 2021

★★★★★ 3/5

Trustpilot

Use your own local solicitor

We were renting with Romans, so we sold through Romans, and we even purchased through Romans. When Romans suggested we used Lifetime legal, we thought it would make more sense than our previous solicitor, more straight forward perhaps? Unfortunately not, Lifetime legal assigned us Ackroyed legal, they were useless. Having spoken to Lifetime legal, I thought everything was at hand, but turns out 2 months elapsed and they hadn't even started the process of selling our flat. The whole process was extremely stressful, fortunately, a trainee at Acroyed legal had to take over our file, ironically she was much better than the solicitor we were originally dealing with.Fortunately for us and Romans, the moving manager was faultless and helped us through the stressful experience.

Jack · 25 March 2022

★★★★★ 1/5

Trustpilot

Romans: Disasteriously poor maintenance

Romans have a very simple policy - unless the customer kicks off they won't resolve your maintenance issueI welcome you to test this. Raise a maintenance complaint and make sure it's logged, then leave it. Wait until how long Romans contacts you to proactively resolve the issue. They don't. They wait until you kick off or chase them repeatedly until they resolve anythingI welcome you to test this out with them

Mark · 21 March 2023

★★★★★ 1/5

Trustpilot

Don’t recommend anyone find romans reading agents

I’m so angry and so disappointed as well.I don’t recommend anyone use the romans reading agents, everyone is soooo slow.My shower boiler was broken, no one fix it more than 3 weeks until now, no one try to contact me , always said need to contact the landlord for everything when I have a problems , but the landlord always busy, I rent for 2 bathrooms, is suppose have 2 to use, but for a month , I just have one.They are quick when they try to sales the house.

Pico · 23 August 2024

★★★★★ 5/5

Trustpilot

Excellent service from Christine Lancaster

Christine Lancaster has been the perfect agent. She has been there over the 6 years I've been with Dewhurst/Romans. Whenever I had an enquiry or needed help she always had the answer and helped. She's been a star. Thankyou Christine.

Carol · 30 March 2024

★★★★★ 4/5

Trustpilot

Excellent service I have received from…

Excellent service I have received from Most of the staffs working in Romans. Amy is one of them who is responding very quickly for my Emails. Highly recommend.

Jaison · 14 September 2022

★★★★★ 5/5

Trustpilot

Anais was a pleasure to work with and…

Anais was a pleasure to work with and kept us updated through the whole process.I would recommend Romans to any landlords or tenants.Clare The NE property Group

Clare · 20 October 2022

★★★★★ 5/5

Trustpilot

Christine Lancaster - MVP

A professional and dedicated team especially Christine who has been very helpful throughout our tenure. We have been in this property since 2019 and without fail, she has demonstrated reliability and efficiency when in need especially issues on the unit. Exceptional people service!!!!

B.White · 23 January 2024

★★★★★ 4/5

Trustpilot

Pre sales and sale was good, post sales needs work

Pre sales and sale was good, generated a lot of interest, but once a buyer was in place communication was difficult and hard to get hold of updates and people. A few items we asked to be discussed with buyer never were and we had to get hold of buyer directly to resolve. Post exchange and completions we have not heard from the agents to confirm all went well other than this survey. Need to review overall communication through out process with customers.

Angela · 3 March 2022

★★★★★ 1/5

Trustpilot

Romans not allowing landlord to follow complaints procedure by blocking email

I am the very unhappy landlord from a couple of weeks ago where Romans ignored my request to let the tenants know I needed to sell. NB - no response from Romans to that review to date.....Just as a warning to other landlords potentially considering Romans, I am now in their complaints process. Stage one now has taken 2 different individuals although it implies only one (bearing in mind I already communicated with the manager before I started the “official” complaints procedure).I need to move to stage 2 but my email address seems to have been blocked by Romans 😂 I’ve tried over several days to email & get bounce backs including from the main customer services email. I’ve just done a test email from my work email & my partner’s email and both have gone through without problems.I understand tenants may not get to choose their agency, but landlords do get a choice to choose a professional agency so I put this out there in case it helps others considering who to manage their property.

Smith · 28 February 2022

★★★★★ 1/5

Trustpilot

Disappointed

Significantly dissatisfied with my experience with Romans in Reading. I have been letting my two properties through them for 5-6 years and recently realised that their customer service has dropped dramatically. To get anything done I had to keep following up 5-6 times. Also have been misguided a couple of times in tenant matter. I will certainly not recommend Romans for the monthly fee they charge for no service at all.

Dixita · 1 March 2023

★★★★★ 5/5

Trustpilot

Great Services!

Mya was very helpful and answering all our Queries promptly and help us move to our new home smoothly..Kudos to Mya Bradford and Romans !

Maela · 20 December 2022