Romans Farnborough reviews

★★★★★ 5/5

Trustpilot

5 star estate agent

Tom and Max were brilliant from start to finish, nothing was too much trouble and when the sellers solicitors were not being pro-active Tom and Max did all the chasing up for me!

Dave · 8 May 2022

★★★★★ 5/5

Trustpilot

Ema was very helpful and friendly

Ema was very helpful, great at communicating and attentive to needs and details whilst staying very professional. Moving in is always a hassle but that didn’t seem to be the case here. Many thanks!!

Forgwe · 19 March 2022

★★★★★ 5/5

Trustpilot

Romans in Lower Earley

Antony and Rebecca have been very helpful during the whole process. They replied my queries promptly. Very efficient team. Antony was very kind to make sure if we are alright after check in. Thank you very much.

Iris · 29 September 2021

★★★★★ 5/5

Trustpilot

A very positive experience

A big thanks to Naomi Hamilton for dealing with my repair issue in such a speedy manner - reported issue on Friday morning, the contractor contacted me on the same day, and the issue was fixed on Monday morning! Thank you for the good service!

Happy · 26 January 2024

★★★★★ 5/5

Trustpilot

Very helpful and friendly

Anais has been super helpful with organising my house rental. Always warm and friendly, quick to respond to emails and phone calls, and very patient with answering my many questions!

Suzanne · 13 September 2022

★★★★★ 5/5

Trustpilot

Swift Problem Resolution

Thanks Kimberley for providing prompt support to resolve my concern related to tenancy renewal. Much Appreciated .Looking forward to your continued support. Keep it up !!

Vishesh · 7 February 2023

★★★★★ 5/5

Trustpilot

Jack, Hollie and Romans

Jack has been a massive help at getting me started and settled in, going the extra mile at times. Hollie from introducing me to the apartment and getting the ball rolling was polite, patient and helpful.Thanks a lot Romans

Sayim · 20 April 2021

★★★★★ 5/5

Trustpilot

Fast

Fast, reliable and pleasant experience. Moving long distances can be challenges however Sam made the experience stress and constantly remained in touch to manage expectations. All round good experience.

Liam · 13 October 2022

★★★★★ 5/5

Trustpilot

David was extremely helpful and…

David was extremely helpful and professional with helping us to get a suitable rental property. He answered all of my questions promptly and in a friendly manner.

Shelley · 26 December 2022

★★★★★ 5/5

Google

Hello Evans was so helpful throughout the process of my rental property. Thank you for your kindness and help

Emre · 27 August 2023

★★★★★ 5/5

Trustpilot

The service of Romans is great

The service of Romans is great. Specially Mr. Benjamin was so quick is assisting our requirement and within few minutes arranged everything required. Highly recommended…

Pragathi · 3 March 2023

★★★★★ 1/5

Trustpilot

No Deposit Option..???

It seems unless you take the NDO you're unlikely to get a successful application. Can someone explain why a timely application after speaking to an agent, a extremely good credit history, full-time employment and a very good salary was not suitable to rent the property?After over a week of waiting and no communication, the application was rejected and the property remained available/advertised. As there is still no explanation for this, one can only presume that this is because if you don't take up the expensive NDO option and want to pay the deposit in full.....you're application will be rejected.

Lorraine · 28 May 2022

★★★★★ 5/5

Trustpilot

Thank you Kerry and the Lettings team…

Thank you Kerry and the Lettings team for all your help! Finding our new home had never been soo easy. Highly recommended.

Customer · 1 June 2023

★★★★★ 5/5

Trustpilot

Excellent service

Having rented my apartment through Romans for several years, I have been very happy with their professional service and wrote a review which reflects that. Since then, I put the apartment on the market and am just about to complete on the sale. I recently realised that I had not downloaded my Statement Summary for the previous 2 tax years and so I requested copies from Donna-Marie Brant, my former rental agent. She replied immediately and not only sent me the information I required, but added in details for the current year. Excellent service as I have come to expect from Romans.

Neil · 19 May 2022

★★★★★ 5/5

Trustpilot

Teamwork

During the course of a quite involved sale, the team at Romans - Fleet managed to steer us safely through a series of complications and setbacks, resulting in the desired happy ending. In what would otherwise have been a stressful process, Eleanor (with her kind encouragement and sympathetic attention) Dan and Joe - along with Natalie, in sales progression - kept us in the loop at all times, working hard to negotiate with all parties in order to resolve all obstacles as they arose.E for effort and A-plus grades..

Nigel · 18 May 2022

★★★★★ 5/5

Trustpilot

Agency that really looks after you, landlord or tenant

Would like to write a bit about Romans in Swindon (former Dewhurst). It is the 2nd time I'm renting with them, and both times the experience was second to none. Their processes are very well established, their staff are very knowledgeable and experienced, they respond immediately in case there's a problem and overall act very friendly towards you. Romans in Swindon seem to take care of our needs very efficiently and are the best real estate agency we have had experience with.

Vadym · 15 May 2022

★★★★★ 5/5

Trustpilot

5 Star Service

Barnaby Coles our sales agent has been fantastic throughout, a great support and an excellent communicator. Whilst being super accommodating and helpful, he has been a delight to have as a sales agent.Alison Savva, has been our shining light on the dark frustrating days with our solicitor. She has taken so much time out of her already busy schedule to help us push the exchange and completion through, provide advice on how to deal with the process as first time buyers. She has constantly gone above and beyond and believe we would not be in this position now if she had not been our move manager. Absolutely exemplary service that I cannot fault.

Emily · 12 May 2022

★★★★★ 5/5

Trustpilot

Lisa Fazal...the shining star of Romans!

My 5 star rating goes purely to Lisa Fazal whom i have had the pleasure of working with for the last 13 years! She has been such a great support with a really tough situation and has even been a kind ear to listen when all i wanted to do was find someone who would listen to the problems! Nothing is too much trouble for Lisa and she truly goes above and beyond. For me, she is the gem of Romans. I cannot recommend her highly enough!

Jade · 6 May 2022

★★★★★ 5/5

Trustpilot

Ceri - property manager

Until now, our experience with Romans has been fairly poor. But Ceri is a shining light in this organisation. Her communication (an essential quality) is excellent. She always keeps me informed, and makes sure the job is done. I have mentioned one date below, as requested, but Ceri's high standards are ongoing.

SR · 15 July 2023

★★★★★ 4/5

Google

My wife and I recently sold our propety with the help of Romans estate agents in Farnborough. This was made so easy by the team and they made everything so simple by keeping us constantly updated every step of the way. It was our first sale so naturally we did not know what to expect and I think one of the team members noticed this. Jonathon picked up on this and over the course of the next few months he became our new guardian angel. He often worked to timmings that suited us, went out his way to answer any questions we put to him and even took the libity of calling us after he had finished work to ensure we was kept informed the second new information was received. We know for sure that given half the chance we will go straight back to Romans when it comes to moving again. There is a reason they are the most popular (not necessary the cheapest but the price reflects their work) estate agents in Farnborough and Jonathon easily ensures this reputation remains. On a down point, the only issue we did have was that Romans had over valued our propety by £15k, resulting in very few offers of our propety to start with, this took a few months for Romans to notice and cost us with time. Apart from that there was no problems what so ever so if your reading this, thank you Jonathon and thank you Romans.

Terry · 29 August 2013

★★★★★ 5/5

Google

I recently bought my first house through Romans Farnborough and dealt with the manager Matt Penfold. This was the first house we bought and had very little experience with the house buying process. Matt helped us every step of the way, including assisting with the conveyancing process and keeping us and the seller updated every step of the way. Romans, in particular Matt Penfold are great estate agents to deal with and I will be recommending them to all my friends and family.

Agnieszka · 29 August 2013

★★★★★ 5/5

Google

I used Romans as i am moving up North and needed to let my house out. I knew absolutely nothing about what i needed to do and the steps i needed to take. Graham was great. He helped me with the process asking any questions i had. He always got back to me straight away if i left him a message, going over things as and when i needed too. He was very professional, always on time and made the process easy with little stress. I would highly recommend using the company. Thank you Graham :-)

Emma · 29 August 2013

★★★★★ 5/5

Google

I have recently had the pleasure of renting a property through Romans. They were extremely friendly, helpful, professional and efficient throughout the entire process. They were also very proactive about listening to my requirements and helping me find my perfect home within the time scale required. There were many processes and procedures to follow when renting which can be quite daunting if you are new to it. However, they guided me through the process and answered all my questions promptly which was very reassuring. I would recommend Romans without any reservations to anyone looking for a home to rent.

Emma · 29 August 2013

★★★★★ 5/5

Google

Romans Team at Farnborough under the leadership of Richard O'Neill, Regional Lettings Manager has been very supportive since we took first tenancy. Inspite all constraint and property being not managed by Romans, the entire team has put forward their best efforts to sort out various issues. Graham Jennings, Letting Consultant has supported lot during this Tenancy. Later when we decided to move from this property because of various other issues then Richard provided individual attention and special considerations to finalize and rent new property and extended priority attention understanding the family and situation. This was well supported by Charlotte Kelly, Lettings Consultant by arranging priority viewing in new property, explaining ins and out with understanding our need and fulfilment of all major requirements on basis of customer’s understanding so that we should have smooth transition without facing any surprises later. It's an excellent Teamwork of hardworking Letting Team of Romans at Farnborough lead by Richard for which I and my wife remains thankful. It's truly customer care and satisfaction for which Romans known for high repute and Recommended always . Thanks you very much.

A · 29 August 2013