Romans Farnborough reviews

★★★★★ 5/5

Trustpilot

Swindon team has been excellent during…

Swindon team has been excellent during the whole process of getting our tenancy started and special thanks to Ema, she has been amazing to us.

Stanley · 21 October 2022

★★★★★ 1/5

Trustpilot

Worst place to go

Worst place to go, DONT TRUST THESE PEOPLE, BUCH OF LIARS, WILL NEVER RESPOND YOU, I saw a property at Rightmove for £1200, i booked a viewing, First they turned up late, called in the office about 20 times no one answered, finally guy turned up, saw the house and agreed to pay asking price, next day i found out oh sorry this property is for £1300 not £1200, I said its still advertise for £1200, oh we apologies it must be a mistake, anyway I still agreed to £1300 so filled up usual form, took a week to come back to me and been told landlord decided to go with someone else when i called with different number its still available,THESE PEOPLE SHOULD HAVE BEEN BANNNED FROM BUSSINESS FOR SCAMMING PEOPLE , CAMERON SMITH, SANGHARSHA GURUNG, THIS IS FOR YOU TWO,

FAHEEM · 19 November 2021

★★★★★ 1/5

Trustpilot

Left Without a Washing Machine for a…

Left Without a Washing Machine for a Month - We were left without a washing machine for a month, even with a new baby in the home. Unfortunately we are only renting due to an ongoing divorce, but the experience is less than satisfactory. Sarah George just provided the worst service... Evidenced in multiple email chains (not included here), we had to continually chase for updates, push for work to be quoted for, push for reviews once the work was considered too expensive by someone who is doing nothing for the free money they earn each month, and still to no success wait for more than four weeks. After raising a formal complaint, this was picked up and handled well all things considered. It was accepted that the time was too long and this should not have happened, however it doesn't correct the amount of stress and inconvenience caused by what ultimately amounts to a lack of care, professionalism, or competency to do the work. The fact that this is a cheap wear and tear issue, caused a ridiculous amount of problems. When investigating why such an item could be considered too expensive, we were advised by other people in the EA trade that (unofficial), Romans put extra % based fees on top to carry out the work, thus making them naturally go after the bigger items as they can earn more commission. If this is as true as it is believable, there is no surprise that the office coups pay little attention to the service direction and stand with the baseline property ethics (lack of), and just seek money for nothing. The industry will never be professional, and I recommend that renters look for a more tailored and personal service.

Daniel · 8 November 2021

★★★★★ 5/5

Trustpilot

Stephanie Furness and her team are very…

Stephanie Furness and her team are very pro-active.She and her team have kept me well informed.Very pleased with the service!

Mario · 5 April 2023

★★★★★ 5/5

Google

The staff at Romans have been very helpful and kind enough to print out my daughter’s homeschooling work during lockdown. It has been a great help for us! Thank you Alfie and Mia.PositiveProfessionalism

Saryu · 27 August 2021

★★★★★ 5/5

Trustpilot

We had a difficult journey with this…

We had a difficult journey with this sale Romans supported me all the way the Staines team very professional thank you Staines

Robert · 21 January 2023

★★★★★ 1/5

Trustpilot

Worst experience ever with Romans

Worst experience ever with Romans. it was my biggest mistake to trust these guys. I am new in UK and managed to like a property to rent and paid the holding deposit right after that. It took almost 2 weeks for Romans to come back to me after that just to tell me my references are fake just because no one in my company was able to lift the call. I requested these guys to reinitiate the reference check and I was also willing to pay 6 months rent in advance but the agent kept on avoiding me on the calls and rather chose to reply on emails stating there is nothing they can do now and I have to look somewhere else. So I wasted 2 weeks of time waiting on these lazy people and now I have no choice but to continue paying more rent in hotel and hunt for another option. They dont understand humanity and wont do anything to help you out.

Saurabh · 21 October 2021

★★★★★ 5/5

Trustpilot

Great service

I want to express my gratitude to Katie from Romans forher professionalism, knowledge, and dedication. She made the entire process seamless and stress-free. I highly recommend Katie to anyone in need of a reliable and efficient property expert. Thank you, Katie, for your exceptional service!

HuyBinh · 11 October 2023

★★★★★ 4/5

Trustpilot

Pretty good all round

Ongoing communications with the agent I deal with, Donna‑Marie Brant​​​​ are efficient and courteous. She keeps me informed and replies to my emails or calls in short order. If I'm ever frustrated it's usually down to a maintenance or tenant issue, not the service I'm receiving so generally happy with the service.

Gary · 25 April 2024

★★★★★ 5/5

Trustpilot

Great help !

Andrei was very helpful and was able to sort out and answer all the questions I had ! Would recommend Romans !

BENJAMIN · 19 January 2023

★★★★★ 5/5

Trustpilot

Great service

Charlie was very professional and friendly. He had only positive things to say about the flat and got it on the market very quickly.

Georgie · 2 November 2022

★★★★★ 5/5

Trustpilot

Professional, Quick and efficient

Good experience lots of communication with the process of our application, all went smoothly very professional at all stages. Would highly recommend, we dealt with Anais from Romans

Andrew · 16 May 2022

★★★★★ 1/5

Trustpilot

Landlords should avoid

Romans managed a property for us for 12 years. When the tenant left they returned the deposit minus a cleaning charge. When we inspected the property we were horrified to find that the tenant had smoked and never hovered. Two coats of paint later and we can still smell the smoke and the walls still have a yellow tinge. This is not just normal wear. The deposit should have been retained to meet these costs as smoking was not allowed in the lease.

Ian · 9 October 2021

★★★★★ 1/5

Trustpilot

Trying to get an answer from Kayleigh…

Trying to get an answer from Kayleigh Douglas about the reschedule of a property inspection is painful. Highly unprofessional, and no response received to date, even off the back of a previous complaint for the same type of poor communication and lack of proactive behaviour. Romans is the worst agency we have had to rent from ever, and if I wasn’t going through a divorce at this time, we would definitely purchase as this type of service and labour is a good reason to never rent.

Daniel · 8 October 2021

★★★★★ 5/5

Google

Alishma showed me a property and has been so helpful and kept in constant contact answering my questions, unfortunately my offer didn’t get accepted by the seller but Alishma and Mike gave me exceptional service all the way through!

Sadie · 26 November 2024

★★★★★ 5/5

Trustpilot

Shevaughn was so helpful and sweet and…

Shevaughn was so helpful and sweet and friendly through my entire process of getting my new home. It was a pleasure working with her

Mona-Lisa · 17 October 2022

★★★★★ 5/5

Trustpilot

Property viewing experience

I went into the office to book a potential viewing, and I was looked after by Saffron - she was super helpful and booked me in for a viewing on the next day. She also took me around the property, informed me of all I needed to know and was very accommodating!

Pomme · 11 April 2024

★★★★★ 5/5

Google

Hollie Evans is really helpful, quick response for my request & enquiry. Really appreciated.

Pak · 27 August 2023

★★★★★ 5/5

Trustpilot

First time renting

It was the first time renting, and Romans were great in taking us through the process from start to finish smoothly. Both Tim and Mark were very professional and punctual in their dealings with us and we were able to maximise our rental return.

Steve · 17 October 2023

★★★★★ 1/5

Google

1st complaint is the virtual tour, misleading!! Did not show the cracks in the walls, damages at the property or the work that needed doing, if we saw this we would have never made an offer and moved in. 2nd complaint is the property management at Romans Farnborough. We moved into the property in May 2020 and honestly ever since that day there have been issues. First it was internet issues, cracks in the bathroom window and the hob was not working ( this was resolved 2 months after reporting). Then boiler issues, dampness and mold and leaks in the ceiling which damaged our property, none of these were addressed until we threatened legal action, even then all the issues are still not resolved. Took 4 months to fix boiler ( they repaired it a day before we left, we had no heating or hot water). Leaks from the bedroom ceiling ( damaged our personal property) , someone came to take photos of damages after over a month of chasing and complaining, this is all that was done. Mold and dampness started in the hallway and has now spread to the bedrooms, bathroom and hallway and they have the audacity to blame us for this ( after being told the landlord was aware of mold before and still done nothing) We paid a full deposit and 6 months upfront to live here and the whole 6 months has been nothing but problems! This property is supposed to be fully managed but nothing gets done unless you threaten legal action. We are going to a small claims court due to the misleading of the state of the property and all experienced whilst living here which has affected our health. (we have evidence to prove everything mentioned in this post). We have images of the state of the property before we moved in and images/ videos of how we left the property, the landlord is now trying to blame us for mold growing, cracks in the walls and damages which were present when we moved in which is stated on check in inventory report!!) We seeked advice and we were told to vacate early if possible, everyone I spoke to deemed the property not livable. We were tenants of 17A cove road Farnborough. Whether the landlord couldn't be bothered or whether the issues were ignored, no one should have to live in those conditions!! it simply felt that as soon as we paid no one cares, we had to fight and chase constantly for problems to be delt with and now we are in a fight to get our deposit back because we are being blamed for damages not caused by us. I would avoid using them!!!!NegativeResponsiveness, Quality, Value

Nadine · 27 August 2021

★★★★★ 2/5

Google

What a shame! Romans were actually good when we bought the house through them 13 years ago. This time around, unfortunately, there were difficulties with them struggling to sell the house for six months and they also suggested lowering the price after just two weeks of the house being on the market. When asked what could be done to help sell the house, we were told that all that could be done was being done. Not a great reaponse after so many months of no results. We did end up selling "through" Romans, but this was only when we conducted the viewing ourselves.NegativeResponsiveness, Professionalism

Bart · 27 August 2021

★★★★★ 5/5

Google

Our rental property has been managed by Romans for a few years now. Following a difficulty with one agent, we were changed to Wendy Bennett. What a breath of fresh air! She organised a phone call with us to introduce herself personally, which was really good, and since then we have dealt with each other mostly by email. We have found her to be efficient, courteous and approachable, and we always feel confident that nothing will be overlooked. She always has a proposal to deal with issues and has followed through on everything. We really value this relationship - long may it continue! Thank you very much Wendy.PositiveResponsiveness, Professionalism

Len · 27 August 2021

★★★★★ 1/5

Trustpilot

Rental property owners DO NOT use Romans

Rental property owners should beware of Romans. They are just another property management company that want your money each month but do not want to do anything to earn it and deny any responsibility when work is carried out on the property.How can this be so, when it is they who contract with the person to undertake the work?!!Recent experience with Romans from Bracknell - Rental property next door had new back fence installed. Person contracted by Romans caused CRIMINAL DAMAGE to our fence by cutting through the arris rails and leaving our fence and gate with no support and leaving the back garden of our property insecure.When our tenant found this damage, we contacted Romans, who tried to deny it was even their contractor!! We requested them to come and take a look to get it sorted but they just wanted to wash their hands of it. Apparently their contract is with the Landlord NOT the contractor. How on earth do they work that one out!!We are considering whether to make a complaint to the police and then sue for repair costs, etc.We have been in touch with the owner who is so apologetic but I really do not think that it is his problem to deal with this from Australia. Surely it should be his Agent. Oh but sorry they do not want to get off their backsides and do the job that they are being paid to do.DO NOT USE ROMANS

Jacky · 27 August 2021

★★★★★ 5/5

Google

I would like to thank Romans for their kindness in printing my childs homeschooling paperwork. Mia was very quick to respond and had everything printed as per my request.PositiveResponsiveness, Professionalism

Pre · 26 December 2021