Romans Farnborough reviews

★★★★★ 1/5

Trustpilot

An agency you should avoid

An agency you should avoid. At the beginning of our contact, I specified that I wanted to rent and pay a deposit, but they selected the "no deposit option" for me to pay them a monthly fee. I have now terminated my contract with them and am having problems getting my deposit back. They are looking for all kinds of reasons to charge me extra. They said they found a problem with the refrigerator and it will cost me £160 to repair, and a similar refrigerator costs about £100-120 new. I cleaned everything impeccably, and they are asking me for money for another cleaning and moth treatment. They were not interested in contacting me after check-out to present the situation to me. However, I have never seen this report. I contacted them three times in three weeks, and they barely responded. I recommend you avoid this agency.

GEORGE · 8 February 2026

★★★★★ 5/5

Trustpilot

Thank you Katie Page and Catherine…

Thank you Katie Page and Catherine McNicholas!We bought our first house through Romans. Since this was our first purchase, we had no idea of how things work out till completion date. Through this difficult process Katie Page and Catherine were very helpful, supportive and made us understand every step during the process.We’ve finally completed on our purchase in a set time. You guys manage to get us to completion in the time frame we agreed to. I have nothing but good things to say, that we were in good hands, and we appreciate to all team specially to Katie Page and Catherine they were exceptional. It was a challenging chain, but they were brilliant in resolving all issues and communicating effectively with us. It’s one of the most stressful times and they both did their best to be as reassuring and understanding as possible. Massive thanks to them both as we really couldn’t have done it without them and we would highly recommend Romans Solicitors and their services! Thanks again for all your hard work!

Maria · 8 July 2024

★★★★★ 5/5

Trustpilot

Isabella York was particularly helpful…

Isabella York was particularly helpful during a very stressful three months last year.

Denise · 23 June 2026

★★★★★ 5/5

Google

Recently rented a property via Romans. Dealing with estate agents can be a challenge at a stressful time in your life. But Romans and in particular Joshua Hole made the process extremely easy and comfortable. I am now 'semi' into my new …

Darryl · 16 October 2025

★★★★★ 5/5

Trustpilot

Sophia is an exceptional real estate…

Sophia is an exceptional real estate agent who goes above and beyond to make your dreams a reality! From day one, her warm hospitality and genuine enthusiasm made us feel like we were her top priority.

GC · 16 December 2025

★★★★★ 1/5

Trustpilot

Abrupt

Looking to place a studio apartment on the market. Was put through to a guy called George. He was, in my opinion, very rude and obviously did not want to be dealing with such a small property. When I asked the selling fees, he asked how would I be choosing which agent to go with. When I said, probably the cheapest, he said “It won’t be us then”. Basically that was the end of.

Tracey · 10 March 2026

★★★★★ 1/5

Trustpilot

Avoid this agent, Poor maintenance and unfair deposit claims

This is related to their sub-company moginie james (Roath-cardiff). Negligent service from day one. We reported serious health and safety issues including mould, faulty windows, and broken doors/fencing, yet the agent offered zero assistance. Despite the deteriorating state of the property, they consistently raised the rent. To make matters worse, they provided an inaccurate check-out report that contradicted the initial inventory just to withhold our deposit. Totally unprofessional and misleading, save yourself the trouble and avoid them.

Ali · 16 February 2026

★★★★★ 5/5

Trustpilot

Would recommend in a heartbeat!

I had a small window to secure a property..stressful doesn't even cover it but Tyriq was an absolute lifesaver.

Arianne · 24 April 2026

★★★★★ 5/5

Trustpilot

Exceptional Estate Agent

Exceptional Estate Agent: I have just been to a property viewing, with intent to buy, with Imogen Seymour at Romans. Both I and my sister wanted to share our appreciation for the excellent guided tour, highly informed and genuinely lovely chat we had. We have rented with Romans before for nearly a decade and now house hunting to buy Romans have been standout above other Estate Agents. I don't tend to write reviews but wanted to recognise Imogen for all her help. She was so enthusiastic, compassionate to the seller and agile in managing the multiple viewings with ease. We really felt in safe hands without any pressure and confidence, important to us as we have been shaken by other Estate Agencies and a property purchase that fell through at a late stage. In the future, if we sell a property we will come to Romans first.

Flicker · 2 September 2026

★★★★★ 4/5

Trustpilot

Positive experience with management agent

I was recently a tenant in a property that was managed by Romans.Unfortunately at the end of tenancy , there was a dispute regarding the deposit between landlord and myself.Isabella York who managed property , supported me through this , all the way to the end result.Isabella is professional , knowledgeable in her field of practice. She explained the process (which went all the way to the adjudicator) and kept me updated. If I emailed or called , she would return my calls , messages when she could. I had never been through this process which was quite stressful at times but Isabella was reassuring to me regarding the stages we went through.Thank you !

Yvonne · 10 May 2024

★★★★★ 5/5

Trustpilot

The attempt to market my property was…

The attempt to market my property was quite complex before my meeting with Tim from Romans. I had previously been misled. Tim arrived at my home to provide me with a valuation of my home. The information provided by Tim was concise and informative. A full explanation was given regarding the process from start to finish and I was made aware of my options. I was even given information which had not been previously shared by other estate agents. I am at present extremely satisfied and totally confident with the agreement that I have entered into with Romans, Burnham office. Thank you for the professional approach I have received from all of the staff that I have engaged with to date.

Wendy · 4 May 2024

★★★★★ 5/5

Trustpilot

As a property owner with Romans of…

As a property owner with Romans of Bracknell, I am continuously impressed by the exceptional level of service provided, particularly by Donna, who manages our let. Donna is not only efficient and responsive but also incredibly helpful, always ready to go above and beyond in her role.Her proactive approach and dedication to resolving any issues that arise are remarkable. It’s clear she genuinely cares about the well-being of the properties she manages and ensures that both the tenants and we, as owners, are satisfied with the solutions. Her professionalism and thoroughness in communication make managing our property a much smoother and more reassuring experience.I highly recommend Romans of Bracknell to any property owner looking for reliable and professional property management services. Donna, in particular, is a standout, providing peace of mind that our property is in excellent hands.

MR · 25 April 2024

★★★★★ 5/5

Trustpilot

Brilliant

From start to finish the process was swift and easy. Jonathon and the team have been fantastic at keeping us updated throughout our moving process. Highly recommend

Blue · 4 February 2026

★★★★★ 5/5

Google

Ashleigh is friendly, helpful and very proactive, she keeps in touch, which is so important when selling a property.

Nanny · 9 April 2026

★★★★★ 5/5

Trustpilot

Fantastic service

I had a wonderful online application for a property to Rent with Romans. The quick responses I was receiving especially from Will and Ninda was exceptional. They listened attentively to my concerns and provided personalized treatment that yielded positive results. Whenever I was not sure about something they assisted giving me clarity on any particular issue. The entire team at Romans displayed a high level of professionalism and made me feel comfortable throughout my application. The communication was just perfect. I highly endorse Romans for their excellent service and expertise.

Joseph · 10 April 2024

★★★★★ 5/5

Trustpilot

Reece helped me through the process

Reece helped me through the process for completion of the terms of business, even though I had many questions. He was always patience and polite during the (many) issues/questions that I had [even though I might not have been!]. Prior to this, he was very active in offering assistance during my initial enquiries into the rental market. Keep up the professional work for the next stage of finding a tenant for my property. Thank you

Richard · 15 September 2026

★★★★★ 5/5

Google

Joshua Hole - Romans Farnborough ​Joshua Hole has been an absolutely phenomenal letting agent for me, and this is the second time I've specifically sought him out through Romans Farnborough. …

Margaret · 16 December 2025

★★★★★ 1/5

Trustpilot

Had a terrible experience renting from…

Awful experience renting from Romans West Drayton. I didn't have a working cooker and oven for the entire time during my 5 months of tenancy and many things were broken, including the boiler which broke down about 3 times during my tenancy. At one point I was left with no hot water for days.

MO · 25 June 2026

★★★★★ 5/5

Google

Lisa Fazal has been managing my property for the last few years, and I am very happy with her work. She is knowledgeable and very responsive to any of my queries. Any work I ask for is arranged without delay. I am happy with how she manages the day-to-day aspects of the property, and I always feel confident that things are being handled professionally and efficiently. Her communication is clear and timely, and she ensures everything runs smoothly. I highly recommend Lisa to anyone looking for a reliable and proactive property manager.

Monika · 13 June 2025

★★★★★ 5/5

Trustpilot

House search and move

Filip was hands on and made our move seamless,very professional and courteous,walked with us throughout the journey and we are now settling in our new environment

Freejoy · 6 January 2026

★★★★★ 1/5

Google

I tried to contact the agency but never had a response from Nikki Salmon the manager so I am sharing my really bad experience here. I was booked to see a property at 12:45, when I arrived there, I had to wait for over 30m on the outside as the person seeing the house before me saw the house first and just after him seeing the house he asked his wife to go and take a look, it means, they have not respected their time slot, the Estate Agent was with her back against the door, completely ignoring us or even saying “I am sorry can you pls wait”, it is a Saturday and we had other appointments through the day. The Estate Agent was chatty, answering queries and even gave a leaflet with the properties details and a card to the couple driving a fancy car. When she saw me she said: “So many people, wow!”, the property in question is a 4 bedroom house, it was me, my husband and my parents, that was extremely rude. She asked us to leave for the side door and not the main door as the couple seeing the house before us and she said: “if you have any questions call the office on Monday”. This is all she said to us! A very different treatment that the couple before us had. We all know we were discriminated against at that point. As this was not already enough, I emailed an offer to Hollie Evans asking that we were happy to amend our offer to secure the house, she NEVER even acknowledged the email. In the absence of Hollie’s contact, I called Romans and placed an offer over the phone, the person which I spoke to did not ask the property address or any other details, which was quite odd, it really seem no one was taking me serious enough. Since I have not heard anything since Monday, I decided to call to have an update, Hollie Evans once more treated me with disrespect showing she just did not care for the lack of contact. I am sorry, but this is not how someone should be treated, Hollie should at least apologised for the lack of communication, but she didn’t and she said we were not the right people for the property, how come she can say something like that? Once more I was discriminated against, I asked her to talk to her manager, she refused to give me your phone number or email address, I said that due to the fact that Romans Farnborough failed with me before, I wanted to have your details and contact you instead of waiting for a call, she just gave me your name, I asked her to spell Nikki as it could easily be Nick and she refused to do so, I had to Google you to find her details, I’ve emailed the agency 10 days ago and never had a response. My family was discriminated against and this has made my mother cried and caused a lot of emotional distress.

Bianca · 26 December 2023

★★★★★ 1/5

Trustpilot

Sending unrelated emails when I haven't contacted them

As far as I am aware, I have never used this agent and started receiving property alerts from them (as I am mid search to buy a house). Can only assume an affiliated company passed my data to them and they started sending me property emails that have zero relevance so what I am actually searching for (i.e I'm looking for a detached house and I am sent apartments in an area I am not considering).

Matthew · 2 December 2025

★★★★★ 5/5

Trustpilot

A great company with very efficient staff

A great company, with fantastic super efficient people who work to ensure buying a house as stressfree as possible.Special thanks to Ben who worked so hard to iron out all the problems we were having. Also thank you Jay who showed us around the property and dealt with our queries.Nice send off at the end, where Ben and another member of staff greeted us and gave us a gift.Would highly reccommend this Estate Agents.

Anne · 2 April 2024

★★★★★ 5/5

Trustpilot

Thank you to Salome Correia

It was an absolute pleasure working with Salome Correia, the Lettings Move Manager, when we moved into our new rental property. She made what is usually a stressful and often uncertain process for tenants very smooth and easy to handle from the moment our offer was accepted to when we moved in, and was incredibly supportive in guiding us through this change when issues were quickly fixed thanks to her intercession.

A · 11 January 2026