Romans Farnborough reviews

★★★★★ 5/5

Google

Romans did an excellent job in selling our house with Josh marketing it and Alishma handling the viewings with our buyers. The Move Manager Alison was great liaising with everyone and keeping us in the loop and stayed in touch even after completion! We are so glad we chose Romans, they were such a great team making the whole process seamless and professional. Thank you!

June · 26 March 2026

★★★★★ 5/5

Google

We have been with Romans private letting for the last year. Our property manager Paul Collins has been incredible. He has always given us very quick responses and organised to have any issues fixed within an incredible time frame. His professionalism, kindness and honesty has always been outstanding. We could not recommend him more.

Belle · 12 June 2026

★★★★★ 1/5

Trustpilot

I had a number of maintenance issues…

I had a number of maintenance issues during my tenancy with this agency, which were handled by M. R. From the start of my tenancy, the property was not in the condition I expected. The oven and kitchen sink were heavily soiled, the carpets were very dirty, and the windows had significant dust and what appeared to be pet hair. These issues were recorded in the check-in report and reported to the agency shortly after I moved in. I also reported a broken toilet cistern on 23 February. On 10 March, I was told that a contractor would be arranged, and I followed up again on 15 March. However, the repair was not completed. The maintenance request was subsequently shown as closed/completed in the system even though the cistern had not been repaired. I continued to follow up about the issue for several months. After I had given notice, I received an apology from the agency acknowledging that the maintenance issue had not been handled properly. Unfortunately, by that stage the issue had remained unresolved for a significant period of time. My experience was that maintenance requests were not followed through effectively, and I would recommend that prospective tenants keep records of all reported issues and follow up in writing.

Consumer · 28 September 2026

★★★★★ 5/5

Google

Lisa Fazal has been managing my property exceptionally well. I am incredibly happy with how she handles maintenance and repairs, and her communication is always prompt and clear. She is truly the main reason I have remained a loyal client with Romans for many years now. Highly recommended!

Monika · 12 June 2026

★★★★★ 4/5

Trustpilot

Holly has been very accommodating…

Holly has been very accommodating throughout our property search, although we did not manage to let a property through Romans I really liked how pro-active she was in keeping in touch while we searched and updating us on any new properties!

Hannah · 29 July 2026

★★★★★ 5/5

Trustpilot

Excellent service over 2 years

My daughter has been renting a flat through Romans Winchester for 2 years. Throughout the whole time Ceri Evans has been brilliant. Very helpful and professional and she has seen to any problems reported extremely promptly and efficiently through to satisfactory conclusion. Excellent and caring service

Jim · 24 June 2026

★★★★★ 1/5

Trustpilot

Be Sure to Get the Terms in Writing

Before signing my tenancy, I was encouraged by an agent to take the No Deposit Option instead of the standard deposit, on the understanding that I only needed to keep it for three months before cancelling. The same agent also emailed me early in my tenancy asking me to leave a five-star Google review. I paid for the scheme on 9 January 2026, before my tenancy started on 27 January. However, I only received access to the scheme’s benefits from 27 February 2026, more than a month after payment and after my tenancy had already begun. When I contacted the agency to cancel after three months, as I understood had been agreed, I was initially told that the minimum term was seven months. After I challenged this, another member of staff confirmed that three months was correct. I was nevertheless still required to pay for the full period despite the delay in receiving the benefits. I raised a formal complaint and was told that it would be investigated. The agency’s position remained that I had to make the third payment before a change back to a standard deposit could be processed. Several weeks later, I had not received a resolution. When I asked for the complaints escalation contact, I was directed to the branch manager, who was the same agent I had originally dealt with. My advice to anyone considering this option would be to make sure that all terms and promises are confirmed in writing before making any payment.

Mohamed · 24 September 2026

★★★★★ 1/5

Trustpilot

Nightmare! AVOID THIS AGENCY

I am writing this to share a deeply disappointing experience with Romans Bracknell regarding the end-of-tenancy and deposit process. The move-in process was smooth BUT the move-out process was a nightmare! 1)Unlawful Retention of Deposit:Following the TDS decision, Romans unlawfully withheld my undisputed deposit funds for months,in breach of professional standards and the TPO Code of Practice,before total management escalation was required. 2)Unreasonable Claims&TDS Adjudication:The branch attempted to enforce unreasonable deductions for cleaning(betterment).The matter had to be escalated to the Tenancy Deposit Scheme (TDS),where the adjudicator ruled against Romans' excessive claims. 3)Misleading Check-out Timing:Agent Georgina emailed me confirming an 8:00 AM check-out timing,which effectively prevented me from attending in person.However,internal records later showed the actual check-out was logged at 1:00 PM.This raised severe concerns that the timing was intentionally manipulated to conduct the inspection without tenant presence,paving the way for unreasonable damage claims. ⭐️Future tenants and landlords beware:ensure every communication is strictly documented via email and do not hesitate to escalate to formal regulatory bodies (TDS/TPO) when dealing with this branch.

Olivia · 20 September 2026

★★★★★ 4/5

Google

Despite not securing a sale due to no fault of Ashleigh and her team, I had a good relationship with Romans during very stressful circumstances. They did try very hard to sell my flat and I would recommend getting in touch with Ashleigh if you are serious about selling. Thank you

Nadine · 12 May 2026

★★★★★ 5/5

Google

Joshua, Alisha, Ashleigh and Rhiannon were all very helpful and understanding while selling my house. If I had a problem of any kind I could phone them and the phone was answered and they sorted out the problem quickly and efficiently. Nothing was too difficult for them. Would recommend them when selling your home.

Penelope · 11 April 2026

★★★★★ 5/5

Google

Lisa Fazal has been my property manager for over 2 years. She's done a great job keeping me informed of the needs of my property, responding to my questions and helping me understand the terminology of the property management business.

R · 12 July 2026

★★★★★ 5/5

Google

Paul Collins - Paul is an incredible property manager! Whenever an issue comes up, he provides timely information and keeps me completely in the loop. He is always helpful and genuinely cares about taking care of the property. Highly recommend!"

Santosh · 12 July 2026

★★★★★ 1/5

Trustpilot

Use someone else

Trying to enquire about rental properties via Romans is terrible. You come across one of their properties on Rightmove, ask if they accept pets and you will be bombarded. Missed calls, voicemails, emails adding your details to databases, thanking you for choosing Romans to help you find your next home, thanking you for applying for a new home with Romans. Its all very strange and in the end you'll still not get a response. Just rent a property with someone else who will actually just answer your questions. I have genuinely given up enquiring about properties listed by Romans now. Waste of time

Chris · 2 September 2026

★★★★★ 5/5

Trustpilot

Vasco was Amazing

Vasco was Amazing. He help us sell our house in four days. The whole team was very professional, friendly and very helpful. Answer all our questions and worries that we had about selling our property. 100% brilliant team.

Deborah · 22 July 2026

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

I recently moved into a property in Bristol city centre and have found the experience incredibly disappointing and unprofessional for the following reasons, and would recommend anyone considering renting a property through Romans to avoid it. 1. On moving into the property, we quickly noticed the lock on the back door of the property was broken with a missing door handle, so the door constantly sits ajar, and therefore we have been unable to secure the property. We consider this issue to be extremely urgent as our property is a ground floor flat, and in a high footfall area of Bristol, which makes it unsafe and a target. After reporting the issue to Romans, we became aware that they had known about this issue for over 6 months, and had still chosen to go ahead and rent the property out being fully aware of the broken door, and the property being unsecurable. When we requested a repair we were told that we needed to take the issue up with the maintenance team of the building as it was nothing to do with Romans as the maintenance team are liable for the repair - despite the fact we rent the property through Romans. The building maintenance team have since told us it won't be fixed for a minimum of 3 months. We have found this situation very distressing since my housemate, is a female who is often alone in the property for prolonged periods of time. Unfortunately, it appears Romans wants to take no responsibility for the fact they let a property which wasn't securable and that we need to follow this issue up with the building management company instead. 2. The property was advised as furnished and on viewing the property it was confirmed that items such as the kitchen table, cabinets and curtains would remain. However, when we moved into the property key furniture such as the kitchen table, curtains, and chest of drawers had all been removed. We have since been told they had mistakenly advertised the property as furnished and it should have been shown as part-furnished. Unfortunately, due to this false advertising we are now without key furniture in the property which we were led to believe would be present. As two young professionals, who have very busy work lives, I would strongly recommend anyone to avoid renting through Romans as their willingness to resolve immediate safety issues and honesty appears to be non-existent.

Edward · 13 August 2026

★★★★★ 5/5

Google

We are currently letting a 2 bed flat through Romans Farnborough and Lisa Fazal is our property manager. She has been extremely efficient and helpful and has resolved a number of issues for us. Thank you!

Simon · 12 July 2026

★★★★★ 5/5

Google

I had a great experience with Romans, Farnborough branch. The service was professional, friendly, and very helpful throughout the process. A special thanks to Joshua Hole for his excellent support and communication. He was always helpful, responsive, and made the whole process smooth and straightforward. I would definitely recommend Romans Farnborough. Thank you, Joshua, and the whole team.

Mehran · 12 September 2026

★★★★★ 5/5

Google

Alishma is vibrant and enthusiastic. She is also patient and kind with those of us who are new to purchasing property. She instinctively knew what would suit me....and she was right because I bought it.

Debby · 12 July 2026

★★★★★ 1/5

Trustpilot

I rented with Romans once and never…

I rented with Romans once and never will again. They were nice and helpful to get me moved in then when I moved out tried to scam me out of my deposit with made up cleaning fees. They were rude when corresponding with me, and when I asked for the images from my flat to be sent so I could check the metadata on the images to make sure they were actually photographed after my tenancy I was ignored. Speaks for itself really. I agreed to pay half of the fees and asked for a copy of the full receipt. All I was sent was a hand written note with my half of the fee, no evidence of the full fee being paid by them. Liars!

Brock · 30 July 2026

★★★★★ 5/5

Google

I have been working with Romans for over 10 years now. The service I have had during the end of my current tenants and the last 18 months has been really good. Thank you to Jacqueline and the team!

Nicola · 12 June 2026

★★★★★ 5/5

Google

The Interaction that I have had with the Romans team Members has been extremely good. They are in no way overbearing and at all times, have the best interest of the person that they are dealing with at heart. Kind Regards, Steve Masterson.

Steve · 12 May 2026

★★★★★ 5/5

Google

We recently sold our property through Romans Estate Agents and had the pleasure of working with Rhiannon Simpson throughout the entire process. From the initial valuation to the exchange, Rhiannon was exceptional. Her communication was always clear and timely, and she consistently demonstrated honesty, professionalism, and in-depth knowledge. She made the whole experience as smooth and stress-free as possible. We’re so pleased we had Rhiannon by our side, we couldn’t have asked for a better estate agent.

Bryony · 7 July 2025

★★★★★ 5/5

Trustpilot

The team at Romans Tilehurst were very…

The team at Romans Tilehurst were very helpful during in my recent move to my new rented property. Nathan, Charlotte and Lorraine from move management were especially helpful in making the move as smooth as possible.

Sophie · 30 June 2026

★★★★★ 5/5

Google

Alishma, Ashleigh, and Rhiannon were absolutely fantastic throughout the whole process. They were professional, friendly and incredibly helpful from start to finish. They kept us updated, responded quickly to any questions and made the whole house-buying process feel much smoother and less stressful. We really appreciate all their hard work and support. Highly recommend the team! :)

Sushila · 12 September 2026