Trusted Agent profile · Farnborough
★★★★★
1,914 reviews across 2 platforms
27 Victoria Road, Farnborough, GU14 7NT
Prospect Estate Agency's office in Farnborough, at 27 Victoria Road, is rated 4.7 out of 5 across 1,914 reviews on two platforms, including 290 Google reviews rated 4.6.
Every review we hold for the Farnborough office, from every platform, shown as written. First names only.
5/5
TrustpilotThe best agency in the Bracknell area
The best agency in the Bracknell area. Anna and the team were amazing and very professional in finding me my next home. I would highly recommend them. Anna went out of her way to make the process simple and easy.
5/5
TrustpilotThank you Melissa Fisher 😗
Melissa Fisher from Wokingham Office has been very helpful with me and moving out of one off there property in Wokingham also sorting out problems with the landlord in this very hard time. Thank you so very much 😘
5/5
TrustpilotMelissa Fisher from Wokingham - excellent!
Since Melissa Fisher from Wokingham branch has taken over as my property manager there has been huge improvements in service and communication. She really is fantastic and has made renting through Prospect such a positive experience. Thank you Melissa!
5/5
TrustpilotAlways exceeded expectations
Very much recommend Prospects for renting. Julie Jacobs provided an excellent service to us, sorting out any issues we had very promptly every time. She also provided excellent customer service at checkout. An incredible asset to the company and customers.
5/5
TrustpilotNatasha was very confident and helped…
Natasha was very confident and helped us alot in what we are looking for
4/5
TrustpilotGreat viewing
Great viewing, informative and knew her patch, thank you Abi
5/5
TrustpilotI have been letting my properties…
I have been letting my properties through Prospect. Julie Jacobs has been most helpful to me. She is aware of the questions that need answering. As a property manager she is excellent.
5/5
TrustpilotI would like to thank Danniella Wylie…
I would like to thank Danniella Wylie for her assistance and professionalism during the process of letting my flat. She certainly made this transaction so smooth and she is very pleasant to deal with.Wishing her all the very best! Jaleh Chaplin
5/5
TrustpilotKate Smith
Excellent service from Kate Smith at Prospect lettings at Farnborough. Shes done her utmost to help me with a maintenance issue and her service has been excellent. Many thanks Kate
5/5
TrustpilotSteph was a great help ...
I recently purchased a new build via Steph at Larks Hill Green (New Homes based in Wokingham)Steph kept me updated every step of the way, liaised effectively and efficiently and was a great help when purchasing my first property.
5/5
TrustpilotThank you to Beth for helping me whilst…
Thank you to Beth for helping me whilst I have been viewing properties.
5/5
TrustpilotGreat customer service
Our experience with Prospect Bracknell has been excellent. Anna, who was handling our application, has been a great and reliable contact throughout the whole process. Any queries we had were investigated and resolved in a timely fashion.
5/5
TrustpilotOverall an incredibly nice estate agent…
Overall an incredibly nice estate agent to transact with.Virginia in particular was fantastic in progressing the transaction and keeping me regularly informed - Thank you Virginia!Highly recommended
5/5
TrustpilotAmazing customer service
I have been renting a property from Prospect for the last 6 months and I need to say that the customer service is amazing. From getting detailes about the property before renting, to making a really fast appointment for viewing, to all the paperwork part. After getting approved to move in, the senior property manager, Agnese, was always in touch with me. She helped me a lot after I settled in the property, provideing a good communication between renter-agency-landlord. Easy to reach, fast at solving issues. Thank you.
5/5
TrustpilotFantastic!
Fantastic customer experience with Beth. She was so helpful and informative throughout. I highly recommend Beth and Prospect in Warfield. Thank you Beth for all your help and guidance.
5/5
TrustpilotThank you Beth!
Have to give credit where credit is due & thank Beth for her help on my search for a family home. She’s incredibly knowledgeable and super friendly. Highly recommend.
5/5
GoogleGreat letting agency. Friendly staff, always very responsive. Great communication and the process of references is moving fast and swiftly. Would recommend :)
Thank you for the 5 star review Anna!
5/5
TrustpilotOutstanding service
Our property manager, Agnese is absolutely brilliant. We have used other estate agents who have managed our property before but the level is device Agnese provides is simply outstanding. Thank you prospect
5/5
TrustpilotThank you Beth for your endeavours in…
Thank you Beth for your endeavours in finding me a new home
4/5
Trustpilot5 stars for property management
In terms of property management I would rate Prospect 5stars, Agnese manages my property and has been wonderful. She has been so attentive to our questions and dealt with maintenance immediately; always following up to check everything has gone to plan. Agnese also eased all of my concerns around moving into the property when communication had been minimal from the landlord. I have removed 1star based on the service to rent my current property as I found the letting agents to be slow to respond and not forthcoming with information; quite often leaving us unsure of next steps.
5/5
TrustpilotBeth
Beth made viewing a really pleasurable experience. Thank you so much Beth.
5/5
TrustpilotAlways excellent service
I rent my flat as a landlord and I have always been very impressed with the service I receive. What I always appreciate is the prompt reply of e/mails and also if there are issues to attend to, contractors are always contacted quickly and things sorted out. This is beneficial to the tenants too. Over the years many things have changed for the better and I like the way Prospect change with the times and think of things that benefit both the landlord and the tenant. Would I recommend Prospect Estate Agents to friends and family? Absolutely.
5/5
TrustpilotThank you
Have been very happy with the service from Prospect since I moved away from the area and started renting out my flat in Bracknell way back in 2011.It's reassuring to know my "portfolio" is in good hands since I live on the south coast now and can't manage the property myself.Have had a few excellent account managers over the years (looking at you Samantha, Chloe, and Chira) and the latest (Beckie) has set the bar even higher.Faultless customer service, great communication, and efficient - what more can I ask for (other than no monthly fees)?Keep up the good work, looking forward to another 10 years peace of mind!
1/5
TrustpilotONE TO READ FOR SURE
Taken 8 months for the Property Ombudsman to rule that this disgraceful, bending the truth, say what they want you to hear company to be told that they were in the wrong.PLEASE, PLEASE, PLEASE think twice before putting your property in their hands, or giving them money to supposedly act on your behalf with renting one, for then them to do a VERY bad job, of a thing that I am sure they have lied and said they would do their best for you.They will just do the absolute minimum to get their commission each month, which they denied to me in black and white email, just to get your money.They even tried to lie about me to the Ombudsman that I bullied them when all I did was action something that they gave me again in writing.STAY STAY STAY AWAY from this company.
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