Every review we hold for the FARINGDON office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGreat viewing service delivered by Harry, really easy to work with and overall top fella. We are in the early phase of buying our first home but he has been brilliant and made the process ( so far at least) a breeze, looking forward to working to completion with him and RMJ 👍 …
Jason · 28 July 2026
Agent replied · 4 August 2026
Thank you for your kind words about Harry
★★★★★ 5/5
GoogleEveryone was really helpful throughout the whole process of selling my house. Millie was brilliant with keeping me upto date with any viewing and being really friendly at each visit.
Lauren · 24 January 2026
Agent replied · 24 June 2026
I'm so glad to hear that you had a positive experience selling your house with us! Millie is truly amazing at what she does and always goes above and beyond for our clients. We appreciate your kind words and are here to help with anything else you may need in the future.
★★★★★ 5/5
GoogleJust sold our property after receiving a very professional service from Jasmin and the team at Richard James (East Swindon Office) within 2 months. Jasmin was very helpful, friendly, polite, courteous and professional in helping us sell our property so swiftly (from instruction to completion). Certainly a star in the company.
Allan · 24 June 2025
Agent replied · 24 June 2026
Thank you for sharing your positive experience with Jasmin and the team at Richard James (East Swindon Office)! We are thrilled to hear that you received such professional and friendly service throughout the process of selling your property. Have a wonderful day!
★★★★★ 5/5
GoogleGreat estate agents, especially Emily, who has replied to all our questions really quickly and professionally. As first-time buyers, it’s made a huge difference having someone so responsive and helpful so far. She’s really made everything feel much easier :) highly recommend!
Cristina · 17 June 2026
★★★★★ 5/5
GoogleCan’t recommend Richard James enough especially Jack very professional courteous would use them every time .
Julie · 30 April 2026
Agent replied · 30 May 2026
I'm thrilled to hear about your positive experience with Richard James, especially with Jack's professional and courteous service! It's always great to know that you had such a positive experience and we look forward to helping you again in the future.
★★★★★ 1/5
GoogleMy experience with Richard James has been extremely disappointing. In my opinion, their approach to maintenance, especially long-standing issues, is unacceptable. The radiator problem in the property had been ongoing for years, and despite repeatedly raising it, it was never fixed during my tenancy.
Because of this, I couldn’t use an entire room throughout the winter. It was simply too cold to be in, which is ridiculous for a property I was paying full rent for.
What frustrates me most is thinking about the next tenants. I genuinely feel sorry for whoever moves in after me, because they will likely face the same issue and, based on my experience, probably won’t even be told about it beforehand.
Based on what I went through, I would not recommend renting through Richard James. You might find yourself with a lot more headache than anticipated with them.
David · 16 December 2025
Agent replied · 16 June 2026
Thank you for your feedback, we are very sorry to hear of your concerns. Our Head of Property Management will be in contact with you directly to address the points raised.
★★★★★ 5/5
GoogleThanks Amy for helping me push along the sale and purchase with the solicitors, it was a great help.
Andrew · 24 March 2026
Agent replied · 24 June 2026
You're welcome! I'm glad I could assist with facilitating the sale and purchase process with the solicitors. Let me know if there's anything else I can do to help!
★★★★★ 5/5
GoogleRichard James did a good job selling our property, Amy kept us updated over the process, very happy with their service received
Gergő · 24 February 2026
Agent replied · 24 June 2026
I'm thrilled to hear that Richard James and Amy provided excellent service in selling your property. Thank you for sharing your positive experience with us!
★★★★★ 5/5
GoogleHarry was brilliant very helpful would recommend to everyone
Victor · 4 June 2026
Agent replied · 4 August 2026
Thank you for your kind words - from the team at Robinson,Michael & Jackson Walderslade
★★★★★ 1/5
GoogleWe have just completed a tenancy with Richard James and have asked for a manager to call me to discuss issues but have not received a phone call in the last 2 weeks. Problems were not fixed, we didn’t have a garden fence for 2 months. …
Charlotte · 16 June 2025
Agent replied · 16 June 2026
Hi,
We're sorry that you feel as though you didn't have a good experience with us. You are welcome to discuss this matter with us further. Please email our Head of Property Management Nicky Bint on nickybint@richardjames.uk
★★★★★ 5/5
GoogleRecently moved into a rented property managed by Richard James Estate Agents. The move was super smooth and thank you Millie Sharp for guiding me through, answering all my questions and ensuring I have all the information needed!
Bongi · 16 September 2025
Agent replied · 16 June 2026
We're delighted to hear that your move-in process with Richard James Estate Agents went smoothly! Millie Sharp is certainly an asset to the team, and we're pleased to hear she provided you with excellent support and made sure you had all the information you needed. Welcome to your new home!
★★★★★ 5/5
GoogleVery helpful and friendly team, especially Jake and Will who kept me informed throughout the process, thank you.
Jan · 26 February 2026
Agent replied · 26 July 2026
Hi Jan! 😊
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that our team, especially Jake and Will, made your experience so smooth and enjoyable. Keeping you informed is our top priority, and it’s fantastic that you felt supported throughout the process!
Your kind words mean a lot to us, and we truly appreciate your trust in Starkings & Watson. If you ever need assistance in the future, we’re just a call away! 🏡✨
Thanks again, and we look forward to helping you with any future endeavors!
Warm regards,
The Starkings & Watson Team
★★★★★ 1/5
GoogleBe careful they represent both sides! I paid for a premium service and got anything but. The tenants they found trashed the property their own estimation £1,700 worth of damage. I had to chase at every stage to get them to act, they deducted fees without agreement and communication was poor, taking ages for a reply, and they keep you rent for almost a week before handing it on to you. Appalling practice. Then as they try and negotiate to keep the tenants I find out they were representing the tenants in a sale! The very meaning of conflict of interest! I have tried to raise a complaint and get met with defensiveness. Only recourse I now have is to go to the ombudsman. They have had the full deposit return and report from the TDS since 31st July and here we are almost in September and I still don’t have my deposit to cover the damage, they have not progressed the complaint and they want to charge me for the check out inventory that they hid from costs in the agreement. Truly living up to the reputation of Estate Agents. Rent yourself and just have a good solicitor draw up your agreements, their service offers literally nothing of added value.
H · 24 September 2025
Agent replied · 24 June 2026
Thank you for your review. Please be advised that the concerns raised are not related to the East Swindon sales team as this is a tenancy matter.
We're sorry to hear about your concerns and we take feedback like this seriously.
Please bear with us while we investigate further, we’ll be in touch directly as soon as possible to discuss and resolve the matter.
If you’d prefer to speak with us in the meantime, feel free to contact us at 01793 520721.
★★★★★ 5/5
GoogleGareth Wyn Thomas and his team went above and beyond in getting our sale and purchase through before the end of March. Great service provided by Richard James Estate Agents and we would highly recommend them for anyone looking to sell
Geoff · 16 June 2025
Agent replied · 16 June 2026
Thank you for the wonderful review! We are thrilled to hear about your positive experience with Gareth Wyn Thomas and the team at Richard James Estate Agents. Your recommendation means a lot to us, and we are delighted that we could help make your sale and purchase process a smooth one.
★★★★★ 5/5
GoogleI dealt with Will Crawford who throughout the process was professional and polite keeping me informed of progress
John · 26 January 2026
Agent replied · 26 July 2026
Hi John! 😊 Thank you so much for your fantastic 5-star review! We truly appreciate your kind words about Will Crawford, he is indeed a gem, and we’re thrilled to hear that he kept you informed throughout the process. At Starkings & Watson, we pride ourselves on maintaining a warm and professional approach, and it’s wonderful to know that we succeeded in your case. Your satisfaction means the world to us! If you ever need assistance in the future, don’t hesitate to reach out. We’re here for you! 🌟🏡
★★★★★ 5/5
GoogleWas an absolute pleasure to have a property valuation from Millie at Richard James.
Arrived exactly on time which is always good.
Professional throughout, knowledgeable and always stayed fully engaged throughout despite my ramblings lol about how the property had been renovated.
Nice to see someone taking an interest in their vocation, would fully recommend.
Mike · 24 April 2026
Agent replied · 24 June 2026
Thank you for your kind words! We're thrilled to hear about your positive experience with Millie at Richard James. It's great to know that she was professional, knowledgeable, and fully engaged during the property valuation. We appreciate your recommendation and look forward to assisting you further in the future.
★★★★★ 1/5
GoogleTerrible terrible agency please avoid them . The stress they have caused us these days is unbelievable. The land lord want to pay for his property issues from our money . Fed up with This agency, we keep chasing our deposit , no response and no clear communication; false and irrelevant checkout report , they do not deserve any star
Karima · 16 March 2026
Agent replied · 16 June 2026
We’re genuinely disappointed to hear that you feel this way about your experience. Throughout your tenancy, we acted promptly to address all reported issues in a timely and professional manner, in line with our obligations.
On occasions where matters involved leaks from external sources, these can understandably be more complex and outside of our direct control, however we continued to liaise and take appropriate steps to progress matters as efficiently as possible.
We understand that a resolution has now been reached between you and the landlord, and we are pleased that this has brought matters to a close. Should you wish to discuss anything further, please feel free to contact Nicky Bint, Head of Property Management who has already reached out to you
★★★★★ 5/5
GoogleRecently sold my bungalow within 2 days of instructing this estate agent. Sold before it went on Rightmove.
Also they recommended Superb Moves of Swindon and I could fault them.
Both companies are true professionals.
Derek · 16 August 2025
Agent replied · 16 June 2026
I'm delighted to hear that you had such a positive experience selling your bungalow with our estate agent and with Superb Moves of Swindon. It's wonderful to know that you found both companies to be true professionals. Thank you for sharing your feedback!
★★★★★ 5/5
GoogleWe have been looking around Swindon for properties for a little while but had our first viewing recently with Jaydon H. Had no complaints, answered all of our questions about the house and explained what we needed to do next, as we had no clue being first time buyers!
Summer · 24 May 2026
Agent replied · 24 June 2026
That's wonderful to hear! It sounds like Jaydon H. did a great job helping you navigate the process as first-time buyers. If you have any more questions or need further assistance, don't hesitate to reach out to him or the team. Good luck with your property search in Swindon!
★★★★★ 5/5
GoogleWe swapped to Richard James due to lack of communication from previous estate agents unfortunately we lost our buyers when we thought we weren’t far off completing and they seemed oblivious to the situation and so due to delays and financial implications already incurred we needed to ensure our property would be sold as quickly as possible. Richard James ensured the photos and marketing was done as quickly as possible and from relisting on the Friday we had a viewing that afternoon and had accepted an offer the following Tuesday so certainly put our minds at rest. They have a dedicated sales progressor in our case Amy who kept us updated throughout and assisted me as I work in the legal sector to get responses from the buyers solicitor as quickly as possible. From the memo of sale to completion we managed this in 6 weeks although we were lucky to have first time buyers. Would definitely trust them to handle a property sale for us again highly recommend.
Caroline · 24 August 2025
Agent replied · 24 June 2026
Thank you so much for sharing your experience with us! We are thrilled to hear that we were able to assist you in selling your property quickly and hassle-free. It was a pleasure working with you, and we appreciate your trust in us. We look forward to the opportunity to help you with any future property sales.
★★★★★ 5/5
GoogleFriendly team who achieved a quick sale and gave regular informative communication throughout.
Steve from the Diss office was always quick to respond in a friendly and attentive manor. Which made the selling process more straightforward. Will from the progression team was helpful and polite. He sent regular emails to keep me updated. Very pleased that my property is sold under starkings and Watson care.
Gemma · 26 July 2025
★★★★★ 5/5
GoogleI recently sold my property through Richard James, and the entire experience was fantastic from start to finish. My sales progressor, Amy, was absolutely amazing, professional, responsive, and incredibly supportive throughout the process. She kept me informed every step of the way and made what could have been a very stressful time feel smooth and manageable.
Everyone I interacted with at Richard James was friendly, efficient, and genuinely helpful. It’s clear they work well together as a team and truly care about their clients. I’m so grateful for the excellent service I received and wouldn’t hesitate to recommend them to anyone looking to sell or buy a home.
Thank you again for all your hard work especially for keeping things on track!!!
Onkaar · 24 July 2025
Agent replied · 24 June 2026
I'm thrilled to hear about your fantastic experience selling your property through Richard James, and I'm delighted to know that Amy provided such amazing support and service throughout the process. It's clear that the team's dedication to professionalism and client care made a positive impact on your experience. Thank you for sharing your positive feedback and recommending them to others looking to buy or sell a home!
★★★★★ 5/5
GoogleI recently had the pleasure of working with Luke Boles, who helped me find a beautiful home in Swindon while I was living in London. The whole process could have been quite stressful, given the distance, but Luke made it incredibly smooth …
Nadia · 30 January 2026
★★★★★ 5/5
GoogleOur buying and selling experience with Millie from Richard James has been outstanding from start to finish. From the first valuation appointment where she came prepared with comparable properties to help us understand our market value, to creating lots of off market viewings whilst we awaited marketing photos to be taken, to even more viewings once we were on the market. The communication and organisation throughout was excellent, and it resulted in us getting an offer above the asking price just 12 days after going on the market. From here Millie helped us to secure an accepted offer on our next home. Cannot recommend her enough. Thank you!
Kirstyn · 24 April 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.