Every review we hold for the FARINGDON office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI couldn’t be happier with the experience of finding my new home! Alanah was absolutely fantastic, knowledgeable, patient, and truly listened to what I was looking for. From start to finish, she made the process smooth and stress-free, providing valuable insights and guidance every step of the way. Alanah went above and beyond to ensure I found the perfect place that felt like home. I highly recommend Alanah Edward’s to anyone looking for a dedicated and trustworthy agent!
Velroy · 24 June 2025
Agent replied · 24 June 2026
Thank you so much for sharing your wonderful experience with Alanah! We're thrilled to hear that she made your home-searching journey smooth and stress-free. Alanah truly values her clients' needs and always goes the extra mile to find the perfect place that feels like home. We appreciate your recommendation and are delighted that you found a dedicated and trustworthy agent in Alanah.
★★★★★ 5/5
GoogleSo far very happy with Richard James. A big thank you to Jack for whom there was no trouble showing us a couple of properties over the weekend and answering to all our questions. Professional and there for you when you need.
Muresan · 30 April 2026
Agent replied · 30 May 2026
I'm thrilled to hear about your positive experience with Richard James and Jack! It's wonderful to know that they were able to assist you with viewing properties and addressing all your queries. Don't hesitate to reach out if you need any more help in the future!
★★★★★ 5/5
GoogleJayden was very helpful and informative. Fitted us in last minute for a viewing and provided us with all the information required, along with offering the companies services for the sale of my property. Very professional.
Maxine · 24 May 2026
Agent replied · 24 June 2026
I'm so glad to hear that Jayden was able to assist you with the viewing and provide you with all the necessary information. We pride ourselves on our professionalism and are happy to help with any of your property needs. Thank you for your kind words!
★★★★★ 5/5
GoogleFrom the initial viewing to the final exchange, the process was incredibly smooth and professional. Amy Watt and Steven Hendry were really helpful in the whole process. I couldn't be happier with the service and highly recommend them. Five-star service!
Prasanna · 24 March 2026
Agent replied · 24 June 2026
I'm so glad to hear that your experience with Amy Watt and Steven Hendry was smooth and professional! Thank you for recommending them and for your kind words. We appreciate your feedback and we're thrilled that you are happy with the service provided.
★★★★★ 5/5
GoogleHarry was very helpful during the whole process. Every question and concern was answered quickly. I will be recommending Harry and the company to all our friends in the future
Lauren · 4 June 2026
Agent replied · 4 August 2026
Thank you for your kind words about Harry
★★★★★ 5/5
GoogleI dealt with Jack Rogers - absolute legend - easy to deal with and abit of a geezer- made things easy for me and my partner dealing with someone so real - thanks Jack
Lewis · 30 April 2026
Agent replied · 30 May 2026
Thank you for your kind words about Jack! We are thrilled to hear that he made your experience easy and enjoyable. We pride ourselves on providing genuine and helpful service to all our customers. Thank you for choosing us, and we look forward to assisting you in the future!
★★★★★ 5/5
GoogleJayden was very helpful, friendly and informative during my viewing. The property want quote for us, but it was a positive experience with Richard James due to him
Laura · 24 May 2026
Agent replied · 24 June 2026
I'm thrilled to hear that Jayden provided you with a positive experience during your viewing at Richard James. Your feedback is greatly appreciated!
★★★★★ 5/5
GoogleWe are currently selling our property through Richard James and Millie has been so helpful along the way. She was always on hand if we had an questions or concerns. We couldn't have done it without her and her team at Richard James.
Rochelle · 24 January 2026
Agent replied · 24 June 2026
Thank you so much for your kind words! We're thrilled to hear that Millie was able to help you throughout the process of selling your property. We really appreciate your feedback and are here to assist with anything else you may need.
★★★★★ 5/5
GoogleAs a first time home buyer I will definitely recommend Richard James as it was very smooth and fast. I am very much happy with all the agents especially would like to mention Jemma Fields who was with us all the time during our process. She was very much involved in the buying more than us. Thank you so much Jemma and Richard James.
Leona · 24 June 2025
Agent replied · 24 June 2026
Thank you for your kind words! We are so glad to hear that your experience with Richard James was smooth and fast. Jemma Fields and the rest of our team are dedicated to ensuring your home buying process is as seamless as possible. We appreciate your recommendation and are here to help with any future real estate needs.
★★★★★ 5/5
GoogleAs a first time buyer we had a great experience buying our new home through Richard James.We would like to thank Emma Gould who assisted us.We are grateful and appreciated everything you did.We highly recommend Richard James to our friends and family.
Gurung · 24 January 2026
Agent replied · 24 June 2026
I'm thrilled to hear about your positive experience buying your new home with Richard James, and that Emma Gould was able to assist you every step of the way. Thank you for recommending them to your friends and family, word of mouth is so important in the real estate world. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleRyan has been amazing in supporting so far on our property search. His communication, empathy, willingness and professionalism is second to none! We have been completely impressed and can not wait till we complete (which we know will go smoothly with Ryan supporting us!)
Emma · 30 December 2025
Agent replied · 30 May 2026
I'm thrilled to hear about the wonderful support you have received from Ryan during your property search. It's great to know that his communication, empathy, willingness, and professionalism have made such a positive impact on you. Wishing you a smooth completion with Ryan by your side!
★★★★★ 5/5
GoogleSteve and Jake have both been very helpful with my search for a property so far. The right balance of support and speediness!
Update: I would like to highlight how helpful both Jake and Steve have been with supporting my buying process as a first time buyer. They kept me as up to date as possible and answered all my questions as I thought of them. Thankfully my offer has now been accepted!
Chris · 26 May 2026
Agent replied · 26 July 2026
Hi Chris! 😊
Thank you so much for your fantastic 5-star review! We truly appreciate your kind words about Steve and Jake, they’re both amazing at what they do and are always ready to provide the right balance of support and speed. 🌟
It’s wonderful to hear that you’re finding your property search with us to be a great experience so far! We’re here to make this journey as smooth as possible for you. If you have any more questions or need assistance, please don’t hesitate to reach out. We can’t wait to help you find the perfect home! 🏡
Thanks again for choosing Starkings & Watson. Looking forward to working together more!
Best,
The Starkings & Watson Team
★★★★★ 5/5
GoogleWe had great service from Richard James from beginning to end. Phone calls were always answered and messages relayed. A special thank you to Rob who did the initial viewing, and Jasmin who handled the whole process from offer through to completion and ensured we were well informed and kept up the communication throughout which made all the difference to our experience.
Elizabeth · 24 June 2025
Agent replied · 24 June 2026
I'm so glad to hear that you had a great experience with Richard James! Rob and Jasmin sound like real assets to the team, making sure you felt well-informed and supported throughout the process. Thank you for choosing Richard James, and we hope to work with you again in the future!
★★★★★ 5/5
GoogleThank you to Lucy and Luke for all the support you’ve provided. One thing that’s truly commendable is how promptly you share viewer feedback, within 24 hours, and how you follow up if needed. Your availability and support have been …
Priya · 30 December 2025
Agent replied · 30 May 2026
Thank you for your kind words! We're thrilled to hear about your positive experience with Lucy and Luke at Richard James. It's great to know that they were so attentive to your needs and were able to help make the sales process smooth and swift for you. We look forward to hearing about the finalization of your sale.
★★★★★ 5/5
GoogleGreat service from start to finish.
Steve was very helpful and informative.
Would definitely recommend for anyone who is thinking of selling their house.
Jo · 26 May 2026
Agent replied · 26 July 2026
Hi Jo! 😊 Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience with us from start to finish. It’s fantastic to know that Steve was able to provide you with the helpful and informative service we strive for. Your recommendation means the world to us! If you or anyone you know is thinking of selling a house, we’re here to help every step of the way. Looking forward to working with you again in the future! 🏡✨ #StarkingsAndWatson #CustomerCare
★★★★★ 5/5
GoogleDominic, Steve, Jake and Will really are the dream team! I recently used them to sell my house and couldn’t have asked for better service! From the moment Dominic visited to value my property to the moment Will contacted me to confirm contracts were exchanged, they all acted so efficiently and kept me up to date throughout the process making what is generally a stressful transaction, stress free! Thanks to you all - I would not hesitate to recommend you to others. 🌟🌟🌟🌟🌟
Rebecca · 26 March 2026
Agent replied · 26 July 2026
Hi Rebecca! 😊 Thank you so much for your wonderful 5-star review! We're thrilled to hear that Dominic, Steve, Jake, and Will made your selling experience so smooth and stress-free. It’s always our goal to keep our clients informed and comfortable every step of the way, and we’re glad to know we succeeded with you! Your kind words about our dream team mean a lot to us, and we truly appreciate your recommendation to others. If you ever need our services again or have any questions, don’t hesitate to reach out. We’re here to help! Thanks again, and best wishes in your new journey! 🌟🏡
★★★★★ 1/5
GooglePlease avoid dealing with this agency . we rented a flat with them, there was a leaking from the above the property , we reported the issue , they did not even took the time to come and have a look into it . Very terrible experience, please avoid dealing with them. for a few dust, they are charging us 155 , a big SCAM. This agency does not deserve any star . our daughter was sick twice in this property . dehumidifier was on 24 hrs On . until now, we did not receive our deposit. We raised a complaint but they come back to us with bla bla without a resolution. We are planning to take to ombudsman
Said · 16 March 2026
Agent replied · 16 June 2026
We’re genuinely disappointed to hear that you feel this way about your experience. Throughout your tenancy, we acted promptly to address all reported issues in a timely and professional manner, in line with our obligations.
On occasions where matters involved leaks from external sources, these can understandably be more complex and outside of our direct control, however we continued to liaise and take appropriate steps to progress matters as efficiently as possible.
We understand that a resolution has now been reached between you and the landlord, and we are pleased that this has brought matters to a close. Should you wish to discuss anything further, please feel free to contact Nicky Bint, Head of Property Management who has already reached out to you
★★★★★ 5/5
GoogleWe were shown a property by Millie Swainsbury of Richard James Estate Agents in Covingham on the 27th August 2025. Millie was extremely professional and engaging throughout the viewing. She had researched the property fully and was knowledgeable and able to answer our questions thoroughly. A very positive viewing experience.
Richard · 24 September 2025
Agent replied · 24 June 2026
It's fantastic to hear about your positive experience with Millie Swainsbury at Richard James Estate Agents! We're thrilled to hear that she was knowledgeable, professional, and engaging during your property viewing. Thank you for sharing your feedback with us!
★★★★★ 5/5
GoogleHello
I would like to say how very happy I have been with the support from the team in the Diss office.
Following the last minute difficulties we experienced with our buyers, the whole team were behind us and were very supportive and patient with the last minute inconvenience we endured!
All staff involved have been outstanding with communication and updates.
I can't praise them enough for their help.
I have really enjoyed our chats along the way with the whole process of purchasing our new property in Diss. I'm quite sure Jake looked forward to my calls! Haha.
Personally, I would love to hail Steve, Will and Jake!
I was so happy to collect my keys last Friday!
THANKS GUYS FOR YOUR HELP
Mrs R! X
Karen · 26 February 2026
Agent replied · 26 July 2026
Hi Karen! 🌟 Thank you so much for your wonderful 5-star review! We’re thrilled to hear how happy you’ve been with the support from our Diss team. It’s great to know that Steve, Will, and especially Jake made your experience enjoyable, even during those last-minute challenges. 😄 Your kind words truly mean the world to us! We're so glad you collected your keys and hope you love your new home. Looking forward to assisting you again in the future! 🏡 Cheers, the Starkings & Watson team!
★★★★★ 1/5
GoogleTerrible service!! Not once but twice did they fail to contact me to reschedule bookings, in their words ‘forgot’. Complete waste of my time for what should be an enjoyable experience for a first time buyer. We were left waiting outside on both occasions for 30 mins which is completely unacceptable.
I definitely won’t be putting ANY business through Richard James and I certainly wouldn’t recommend them for selling your house if they can’t contact buyers in good time. Seems they take on more than they can handle…
Lauren · 16 February 2026
Agent replied · 16 June 2026
Hi Lauren, we apologise that your buying experience wasn't as enjoyable as you hoped. This was never our intention, as we understand the viewing was cancelled at short notice by the seller. Our apologies for the inconvenience, and we share your frustrations as we were looking forward to showing you around. If you would like to discuss further, please contact the branch manager garethwynthomas@richardjames.uk
★★★★★ 5/5
GoogleWe are in the process of buying a house, and Emma has been amazing from the very start. She’s always helpful, quick to respond, and has made everything so much easier for us. Couldn’t have asked for better support. Highly recommend!
Zsombor · 24 November 2025
Agent replied · 24 June 2026
I'm so glad to hear that you've had such a positive experience with Emma during your house-buying process! It's wonderful to know that she has been so helpful and made everything easier for you. Thank you for recommending her, and best of luck with your new home!
★★★★★ 5/5
GoogleSophia was really lovely and very helpful 😊. …
Onyx · 28 July 2026
Agent replied · 4 August 2026
Thank you for your review
★★★★★ 5/5
GoogleThe ability to connect smoothly whilst living half way across the world is extremely valuable and vitally important. Emily has provided peace of mind and reassurance that every aspect of the property sale moving forward is dealt with both promptly and professionally.
Also, thank you to the wider team for all your efforts and energy you’ve brought to each and every viewing. Appreciate you. Ellen
Ellen · 24 May 2026
Agent replied · 24 June 2026
Thank you so much for your kind words, Ellen! We are thrilled to hear that Emily has been able to provide you with peace of mind throughout the property sale process. Our team is dedicated to ensuring a smooth and professional experience for all our clients, no matter the distance. We truly appreciate your recognition of our efforts and energy during the viewings.
★★★★★ 5/5
GoogleEmma Gould was professional and knowledgeable about the property we viewed. She was friendly and gave a clear overview of next steps of the process.
Ellen · 24 March 2026
Agent replied · 24 June 2026
Thank you for the feedback! We are glad to hear about your positive experience with Emma. If you have any further questions or need assistance with the next steps, feel free to reach out. We are here to help!
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