Trusted Agent profile · Fareham
★★★★★
472 reviews across 2 platforms
15 Locks Heath Centre, Way, Park Gate, SO31 6DX, Fareham, SO31 6DX
Mann's office in Fareham, at 15 Locks Heath Centre, is rated 3.6 out of 5 across 472 reviews on two platforms, including 237 Google reviews rated 4.8.
Every review we hold for the Fareham office, from every platform, shown as written. First names only.
1/5
TrustpilotWhat does it take to unsubscribe from Mann??
Despite specifically advising I was only interested in a specific property & did not want to receive speculative emails I now receive them on a regular basis from Mann Countrywide, Totton in this case. I have told Mann that I have no interest in speculative emails & have unsubscribed a number of times. What is particularly galling the properties are outside my area. Please STOP - spamming is illegal!
5/5
GoogleThe team at Mann have been amazing from the very beginning of my letting experience. They are organised, approachable and thoughtful. I feel fully supported by them, and feel I would be able to raise any property concerns should they arise. Thank you Mann.
Sharon thanks for leaving us a 5* review.
5/5
GoogleHad a great experience with Steph :)
Thank you for the positive feedback! We're so happy to hear that you had a great experience with Steph. We'll be sure to pass along your kind words. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleLee and Nicole were very helpful and friendly. Keeping me updated on the progress of my move every step of the way. I would recommend Mann to anyone who is looking for a property. Thank you to them for making this an enjoyable experience.
Hi Vicky, thank you for the excellent 5* review and recommendation. As always, it is a pleasure to hear excellent feedback about the service we provide to our customers. I will pass your comments to our local Mann branch. Many thanks, Lucy.
1/5
TrustpilotThe service from Park gate Mann Co was…
The service from Park gate Mann Co was very poor. The member of staff who valued our property set our expectations falsely. She advised we would only be held in our contract with them for 2 months despite not holding to this. We were also promised that she would do other things which never materialised. As soon as they had our business they had very little contact with us after this! Dishonest company to deal with.
5/5
GoogleThe team has been very supportive, professional, helpful and friendly throughout the whole process. Any problems or questions I have had during my stay, they have jumped on it straight away. Been a real pleasure working with them. Thank you Nicole, Lee and Dan!
Thank you Richard for taking the time to leave us this great 5* review! It's great to see that the professional and friendly approach taken by the Mann branch made this a excellent experience for you. Kind regards, Lucy.
2/5
TrustpilotAvoid. Sharks.
Fine during tenancy, not specifically great, but not head-against-wall territory like some agents of the past. The issues, however, came up around release of the deposit. On the day we moved our landlord instructed full release of the deposit following her own inspection. Mann kicked around the email between three or four people for 6 weeks with zero action. I must have called 20+ times and went through the same spiel with different members of staff. Eventually our landlord got involved, shocked Mann had flat out refused to repay nearly £2000. They fairly quickly then expedited things, and it took (only) another ten days to recover the money. I take two things from this: 1. Mann prioritises landlords over tenants. As renters you’re considered bottom feeders by this company. 2. In this new era of high interest on savings, it’s their policy to sit on your money as long as possible in their bank account, harvesting interest off the combined value of thousands of tenants, which equals millions of pounds. Clever and very, very sneaky.
5/5
GoogleVerry good and professional service.Thanks to Alec and the whole team.They manage to move us in our new home just for a week. Many Thanks.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
1/5
TrustpilotAn awful experience.
I am going to write this review without looking at other peoples' reviews to eliminate any bias from their experiences. I engaged Mann & Co (locks heath branch in Fareham) simply because they were local. The manageress came round to my house and had a good look around before stating she would have no problem selling my house for the price I had in mind. photographs were taken and it was duly listed on their website: thus began an experience that lasted until my contract with them expired. I have listed the various problems I experienced with them below:- 1) the rear garden was not suitable for a family with young children, it is a landscaped garden and I specifically asked them to send people who would be more suited to a mature garden. the 2nd viewing they sent a couple who had 4 young children, their feedback stated that the garden wasn't 'suitable' 2) they sent people who's budget fell far below the asking price. 3) they omitted important selling points such as 'cul-de-sac location, well established front and rear gardens, and I spent a great deal of time sorting out their mistakes and getting the property description changed to include these features. 4) when I inquired about the lack of viewers, their default answer involved telling me how many likes and views my house was gaining and not to worry about it. 5) I asked several times for them to release me from my contract as nothing seemed to be happening, they point blank refused on every occasion 6) I made a complaint to their area manager whose tone on the phone was extremely condescending, and he just automatically backed his staff up before I could even finish telling him the nature of my complaints. 7) I had to remind them on many occasions to send me feedback from viewers as they seemingly 'forgot' 8) and to top it all off, when my contract expired recently, I engaged the services of an online estate agent and used the photos taken by Mann & Co for the description. An hour later Mann & Co emailed me and told me to take the listing down as they are their photos (which just summed up their whole attitude, childish, petty and totally unnecessary. Be very very careful whom you choose to sell your property with. At the start, Mann & Co were all smiles and promises, but that went down hill fast and you just couldn't help thinking that they are sending ill-suited people to view my house just to show they are actually doing something, they clearly did not market my home properly despite their claims to the contrary, this is evident when you take into account the problems I experienced and listed above. my advice: stay well clear of Mann & Co-especially their Locks heath branch.
5/5
GoogleUsed a number of times for their tenant find service, extremely friendly and helpful through out. Nothing was to much for Alec and the team. Highly recommend*****
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThis company keeps spam calling me…
This company keeps spam calling me asking if i have any properties to sell or let. Literally calling me every day, I have blocked their number. Guy on the phone sounds like a road man too, not exactly a professional impression.
5/5
GoogleThe team at Mann have been simply brilliant Francesca look after me in a very professional manner Thank you
Hi there! We are thrilled to hear that our team at Mann have provided you with an exceptional experience. It's our goal to always deliver top-notch, professional service to all our customers. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotAvoid
I went for a property than they not say was a repossession … all damadged than the day to do a offert the value increase of 10.000£ and when I ask for a loot legal Info on the property everyone disappear they only want cash buyer than all they’re company of mortgage contact me to try to move my choice on property 4 time more expensive I not racomande at all. They was not professional at all
1/5
TrustpilotRooooll up Circus is in Town!
Rooooll up! Rooooll up!! the circus is in town! Ashford town! This branch and service is so bad you would think you are being set up on candid camera to test your patience with all the errors.Forgot keys to the house for viewings, got calls to ask for feedback on viewing MY OWN HOUSE, sign placed outside my home when instructed not to for personal reasons.No response to emails , oh and feedback from people who cancelled and feedback a week AHEAD of a viewing! wow crystal balls really do exist! Terrible advert got the description wrong and did not change it and even argued about the lay out of my own home! Avoid them like a disease! two months of hell with them. So Mann.. Your’e Fired!!
1/5
TrustpilotEstate Agent to avoid
Avoid North End branch of this outfit if they refer you to use their Solicitor based 100 miles away, Convey Law Ltd who will pay them an introduction fee, they are useless and will probably leave my tenant who is trying to buy a property homeless. Because this firm of referred solicitor by Mann and Co who have now washed their hands of the situation . It will know doubt leave my tenant will a larger bill.
1/5
GoogleThe whole team have been so helpful as for Lee he has been such a great help and so professional with the whole process Regarding this feedback I would not recommend this firm to anyone as they leave you without a shower for over 2months and then when you leave make lies about the state of the property saying it is dirty when having a professional cleaning service clean it from top to bottom So if you want a company that rips you off then go here
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleI started off with one of these internet based estate agents who promise the earth. Consequently they dragged me along for several months and never got a person through the door. I took a chance and went to a local estate agent. This is a company with a much more personal touch that's in tune with the local market and as it turns out a much better way of selling because they had loads of people through the door carefully weaving their way through Covid lockdowns and after all was said and done they have sold my flat for me. I always got called back the same day and my queries were always dealt with expediently. They are friendly, helpful and honest and I'd recommend them every time.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleMann did not sell our home. They were however aware that we were selling and looking for a new property. They telephoned regularly to see how our sale was progressing and kept us informed of properties that we may have been interested in. The day after we sold Olivia arranged a viewing of a property she thought was suitable for us. It was and we bought it. If MANN customer service is this good when buying then I have no doubt they would be excellent if you are sellingPositiveResponsiveness, Professionalism
It’s really lovely to read another 5* review and kind words. Many thanks, Lucy, Customer Relations.
5/5
GoogleI was in need of a small rental property very quickly. I called into the office to talk to Jenna and as luck would have it she had a property that she thought would work. She contacted the Landlord and between them they arranged for me and my little dog to move very quickly. Thank you so much and also to her colleagues who helped when she was on Annual Leave. I am now in and beginning to settle - so thank you very much for all of your help in a very stressful time.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotPlease do not even consider using Mann…
Please do not even consider using Mann Countrywide for your property. Mine was completely trashed by a tenant with Mann Countrywide supposedly acting as my managing agents. Even worse, I found that the guarantor, accepted by Mann was an Irish citizen, so I can’t sue for repairs. They are without doubt the most ineffective, uncaring and unprofessional company I’ve ever had the misfortune to work with. Stay clear!
1/5
TrustpilotPOOR COMMINUCATION AND SERVICE MANN WOOLICH
THIS IS THE WORST SERVICE WE RECEIVED BY A LETTING AGENT. MANN COUNTRY-WIDE LETTING SPECIFICALLY WOOLICH AND MANAGER FAWAZ DA SILVA (LETTINGS MANAGER ) AND MICHEAL IBE (LETTINGS NEGOTIATOR). WE LEFT A DEPOSIT WITH THE AGENCY AND WERE TOLD THAT WE WOULD BE RETURNED OUR DEPOSIT IF THE LANDLORD PULLED OUT OF THE AGREEMENT. WITH A SURPLUS OF EVIDENCE SUPPLIED CONSISTING OF PROOF OF CCJ DISACOSIATION AND PROOF OF AFFORDABILITY. ACCORDING TO HOME-LET THE INFORMATION WE PROVIDED WAS SUFFICIENT ENOUGH HOWEVER MANN COUNTRY IS REFUSING TO SHARE REASONS AS TO WHY THEY DO WANT TO PROCESS OUR APPLICATION ALTHOUGH SHOWING ELIGIBILITY. WE ARE SEEKING A FULL REFUND THAT THEY REFUSE TO GIVE BACK.
5/5
TrustpilotLaura and the team at the Locks Heath…
Laura and the team at the Locks Heath branch were amazing from start to finish of our purchase. They kept in close contact throughout the whole process of purchasing, moving house is always a stressful process but the team eased that pressure.
5/5
GoogleWe recently rented a properly through MANN and can not fault them. Both Lee and Nicole were really helpful and made the experience straightforward and stress free. Would highly recommend. Huge thank you to them both.
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna
5/5
GoogleHolly and Laura were always professional and very helpful. My house sale was difficult and made a lot of extra work, but they were always calm and friendly. They kept me informed all the time, which is very important.
Many thanks for the amazing 5* review, I will ensure your kind words are passed on to our dedicated Mann team. Best wishes, Lucy
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