Beals Fareham reviews

★★★★★ 5/5

Trustpilot

Hannah is a lovely agent

Hannah is a lovely agent, so helpful knows the answer to everything, would definitely recommend!!keeps in touch with every detail, so helpful!!

Dana · 12 August 2024

★★★★★ 5/5

Trustpilot

Mollie and Hayley

I have worked with Mollie and Hayley. Both very helpful, funny, great at their jobs and an absolute delight to work with.

Gary · 12 August 2024

★★★★★ 5/5

Trustpilot

Fantastic for sales & lettings!

We recently bought a BTL property through Beals Estate Agents (Shirely) and found them incredibly professional, efficient, and proactive throughout the whole buying process. We were so impressed with their service that we decided to move away from our usual letting agents and use Beals again for the letting process.With special thanks to Olly, Jack, & Adrian.

Lorrin · 17 August 2021

★★★★★ 4/5

Trustpilot

Sarah at beales Fareham

Sarah was very helpful in solving issues that arose

Mr · 26 June 2023

★★★★★ 5/5

Trustpilot

Working with Emily …

Working with Emily …. And the team Dan and Stacy to purchase my flat was great … so very helpful and it was a truly Kind touch when Emily popped to see me once I’d moved in with a New Home card … very thoughtful xx thank you xx

Kerry · 12 January 2024

★★★★★ 5/5

Trustpilot

Jessica was very efficient and helpful…

Jessica was very efficient and helpful with customer service outstanding.

Stephen · 27 May 2023

★★★★★ 5/5

Trustpilot

Muhammad Beals Shirley

It was a good experience with Beals Shirley esp. with Muhammad as it was a not a struggle for me with the application. Everything was dealt with online and over the phone and even though I could not answer calls as I was at work I was still able to sort things out over a short period of time. Thank you so much.

Crissy · 16 January 2020

★★★★★ 5/5

Trustpilot

Brilliant

The whole team, especially Katie, were great. Excellent & professional communication throughout the process.

Harriet · 12 December 2024

★★★★★ 5/5

Trustpilot

Thanks very much to Charles…

Thanks very much to Charles Yazdanparast of Beals at Shirley, Southampton.He did a great job getting my purchase of a flat over the line, especially as we had very tight time-scales to meet. I know he had to do a lot of running around to help the seller, as well as answering daft questions from me - which he did very quickly and professionally!

Clive · 3 November 2022

★★★★★ 5/5

Google

Rebecca from Beals Fareham was both friendly and professional when assisting me to find a rental property. I would strongly recommend

Alex · 26 March 2022

★★★★★ 5/5

Trustpilot

Selling a property

Currently selling a property using Beal's as the sole agency. Still in the early stage of the sale and Maddie and Saskia have been great. Very professional and helpful, dealing with over 20 viewings in 2 days. Perhaps the most important thing is the way I have been kept up to date with developments as they are happening. Still some way to go before completion but very impressed so far.

MARTYN · 3 February 2022

★★★★★ 5/5

Trustpilot

Beals, Jessica the best ever

Jess am very much pleased on the way you keep me updated on everything. You being always prepared to reach out though I sometimes become busy and respond late but, she does not give up on me . I am very much blessed to have you Jess

Littlet · 19 February 2024

★★★★★ 5/5

Trustpilot

5* Service from a 5* Company

As a first time buyer going into this viewing I was very nervous. As soon as I met Charles all the nerves disappeared. I received an exceptional level of service, coupled with a warm reception and great personality. Charles really went above and beyond to cater for my needs and for that I’ll forever be grateful. 5* service from a 5* company. Highly recommend

Sanjeev · 28 October 2022

★★★★★ 5/5

Trustpilot

Beals were fantastic

Beals were fantastic. Found property on Zoopla, at 9 am Saturday morning. Viewed at 1 pm same day. Moved in within a week. So easy to work with, references, so much additional help from Aisha Bitterne Branch amazing, friendly, professional and no question was too much trouble. Help there move was easy. We like our rented property and it was made so easy by Beals. Plus maintenance is fantastic. Well done Aisha your our 🌟

Sulinder · 24 February 2021

★★★★★ 5/5

Trustpilot

Issie

Isobel Kerley was very professional in her viewing and attentive to any questions I had about the property!

Joel · 9 October 2024

★★★★★ 5/5

Trustpilot

Lovely staff

Annie was really lovely and helpful throughout our viewing of a property. She answered all of our questions in a friendly manner and had great knowledge about the place. Staff were also really friendly over the phone. Left us feeling very welcome. Thankyou! Would definitely recommend if anyone’s looking to rent through Beals, Rich and Cerys

Cerys · 9 September 2021

★★★★★ 5/5

Trustpilot

Beals Gosport were great

Beals Gosport were great, Louise in particular, definitely recommend.

Nicola · 6 June 2023

★★★★★ 1/5

Trustpilot

Zero stars

I have rented the same property from Beal's in Waterlooville, Hampshire for over 17 years and their service has been constantly disgraceful.Originally, I used to pay my rent in person. I would visit the Waterlooville branch, pay by cash and receive a paper receipt which would always, clearly state that the outstanding balance was zero. Then, within a couple of days, I would receive an assertive phonecall from Beal's telling me I still owe a month's rent. Eventually, I made an official complaint as I felt I was being harassed. Then I started paying electronically using their WorldPay system but I would still receive the occasional email telling me I owed a month's rent. Ultimately, I had to explain to Beal's Head Office in Whiteley that I was fed up of the harassment and that I have a copy of every single receipt since moving into the property in February 2005. I explained to Beal's that I would be more than happy to go to court, stand before a judge and produce all my receipts. It was only at this point that Maxine Faulkner kindly agreed to investigate this for me. Eventually, on 4th June 2021, Maxine emailed me to confirm that Phoebe from their accounts department concluded the following:"I have looked into the tenants account and can see that the arrears stems from February 2013. This was when we migrated to a new system. The rent demands started to generate from January 2013 and the first payment on our new system from the tenant was February 2013.January’s rent payment from the tenant was added to the old system and not moved over meaning the account has shown in arrears ever since.Due to this dating back to 2013, I have wiped these arrears today..."In summary, this was a massive administration error from Beal's but instead of admitting it they spent 8 year's arguing and harassing me, saying that the fault was mine.I am extremely grateful to Maxine and Phoebe for investigating this for me and I'm pleased that the matter is now settled but at no time did I ever receive an apology from Beal's for the 8 year's of harassment. Instead, I was made to feel that I was being awkward.I think it's important to comment on this, as I would not like to think that there are other tenants out there who are being harassed for rent they've all ready paid. Tenants should check they haven't overpaid for the period of Jan/Feb 2013 as Beal's were reluctant to admit their error on this.This is but one of a number of issues where Beal's conduct has been questionable over the years, so there will be other comments on here in due course.Note to Beal's: Do not contact me to encourage me to remove this comment, as you have done before. If you don't like negative feedback, improve your service.

Stephen · 19 January 2024

★★★★★ 1/5

Trustpilot

Blatantly incompetent

I misplaced my copy of my Tenancy Agreement and I emailed Beal's to request that they send me another copy. This should have been a really easy request to comply with and a competent company would have addressed this promptly.However, the typical Beal's experience is that, after months of no response, you find yourself chasing them to see if they're going to bother to respond. So, I contacted Beal's again. If you call the head office in Whiteley, your call will be ignored to allow it to go to voicemail. This seems to be standard procedure for Beal's so they can listen to the messages and decide which ones they want to address and in what order. It's a lot like a triage system. If you do not leave a message but keep calling, your call be answered as they get annoyed by the sound of the phone ringing in the office. If you ask to speak to a specific person, you will always be told that they are unavailable, no matter who you're after or regardless of what the problem is. Again, this allows Beals to decide whether it's something they want to bother with but is extremely bad service.Eventually, I was told that Beals were having trouble locating my Tenancy Agreement at the Waterlooville branch, so they would have to get it from their head office in Whiteley. Even so, this should have been solved easily enough in a world where you can send an email round the world in seconds.More time lapsed without hearing anything, so I contacted Beals yet again. This time I was told they couldn't find it in Whiteley either as it had been in Waterlooville all along. Seriously, how incompetent is that? Beal's have tenants paying them money and they don't even know where their contract is kept.Eventually Maxine Faulkner arranged for my Tenancy Agreement to be emailed to me. Maxine appears to be the only person at Beal's who is capable of getting anything done and I'm extremely grateful to her for finally sorting this out.According to the Data Protection Act, if a company or organisation keeps any information on you and you request a copy of it, the company must comply within 28 days. That means that I should have received my Tenancy Agreement within 28 days by law. However, it took Beal's 6 months to find out where it was and email it to me.Having made it clear that they were in breach of the Data Protection Act, Beal's still couldn't bring themselves to hurry up and simply didn't care and no apology was ever offered.This, combined with the issues I've also had regarding my phantom rent arrears (also commented on here), Beal's have really shown that they can't be trusted with the simple task of basic administration. Absolutely shabby service.Note to Beal's: Do not contact me to ask me to remove this review as you have done previously. Improve your service if you want better reviews.

Stephen · 19 January 2024

★★★★★ 5/5

Trustpilot

Excellent customer service in Gosport

Jess from Beals in Gosport has been consistently helpful, quick to respond to queries and has greatly improved the moving process for us through Beals compared to other letting agencies we have tried in Gosport. I cannot fault her customer service at all, and I cannot thank her enough. I would recommend Beals in Gosport for anyone looking to rent.

Jaaz · 7 October 2020

★★★★★ 5/5

Google

Rebecca was friendly and helpful during my viewing and was able to answer any questions I had about the property.

Laura · 26 March 2022

★★★★★ 5/5

Google

Excellent estate agents, Rebecca was really friendly, helpful and informative when helping us move to our new property in Portchester.

Jonny · 26 March 2022

★★★★★ 5/5

Trustpilot

Excelent Customer Service

Property Manager Hayley Gooding, based at the Beals Whiteley Head office, helped me deal with a number of poor dilapidation issues left by a previous tenant. Hayley took ownership of the very difficult situation & dealt with everything in a professional & efficient manner bringing it to a rapid, agreed & satisfactory conclusion.As a landlord, this was exactly the type of professional assistance that I needed at a difficult time.

Brian · 17 July 2024

★★★★★ 5/5

Facebook

I would just like to say a massive thank you to Adriana at the fareham branch. she has been so supportive with our current journey of buying a home. she has given amazing advice and constantly in communication with us about the market. we couldn't be happier with her and the team at Fareham. thank you!

Katrina · 5 July 2021