Trusted Agent profile · Falmouth
★★★★★
118 reviews across 2 platforms
92 Trevethan Road, Falmouth, TR11 2AX
Townsend Accommodation's office in Falmouth, at 92 Trevethan Road, is rated 3.6 out of 5 across 118 reviews on two platforms, including 110 Google reviews rated 3.5.
Every review we hold for the Falmouth office, from every platform, shown as written. First names only.
1/5
GoogleHouse wasn't clean when we moved in. I sent them an e-mail that day to say so. When we moved out (after 3 years of being loyal customers) the house was cleaner than I moved in and they charged £400 to clean the house. No justification, just lies. Sure whoever owns the place is a millionaire by now though. So swings and roundabouts!
2/5
GoogleI've always thought of a one-bedroomed flat as a flat with one bedroom. Apparent a one bedroomed flat is actually a flat with a living area which has a bed in it. Still charging as though it is a one-bedroomed flat and not a studio flat though.
1/5
GoogleNot interested in the rubbish issues created by their tenants. Telling us to write to landlord don't have their address and not convinced they,ll forward an email 😡 used to rate them …
1/5
GoogleLucky to give 1 star, Mr. Townsend including his team are bunch of liars. Only interested if they can earn MONEY.
Thank you for taking the time to leave your review, Mrs Warr. Having reviewed your file, we would dispute your comments, have not earnt money from your dispute and in fact have lost money as a result of your persistent complaints. We work very hard on behalf of our landlords and tenants to ensure that everyone is dealt with fairly and equitably. In your case, you have alleged that your house has a damp problem in the bathroom. We have managed this house for many years and this is the first time it has been raised by any occupant. However, we took your complaint seriously and have sent four contractors to inspect your complaint. On every visit from every contractor, the heating was not on despite it being Winter and the temperature being in single figures outside. Clothes were hung up for drying on curtain rails and condensation was streaming down the inside of windows and doors as well as your bathroom walls which are more susceptible to condensation when the room is not ventilated and the heating off. You would not let our contractors wipe the damp off the walls in your bathroom, citing that you did not want to use chemicals in the house. To clarify, your heating needs to be turned on when it is cold and your windows still need to be slightly ajar to ventilate and let out some of the moisture in the internal air. Your dampness is caused by your lifestyle management and your lack of willingness to help yourselves manage the situation. If you would like further information on Condensation Management, please do not hesitate to contact us. Regards, All @ Townsends.
5/5
GoogleI am a property owner letting through Townsends, for the last 12 years. I have found the staff to be very professional and very efficient in finding the right tenant, dealing with queries that may arise, and the general running of the property. I would highly recommend this company.
4/5
GoogleKind staff but as a tenant living in one of their properties, they take forever to address maintenence issues
5/5
GoogleTownsend have managed my property for several years. They have been professional in their management, my tenants have always been more than happy and my property has always been let. Sadly it is human nature to complain rather than praise these days and please remember that there is always two side to a story!
5/5
GoogleCredit to Townsends before and during COVID. They understand the area and are the only agents to deal with in Falmouth if you are renting to students especially. They just do their job in a professional way.
5/5
GoogleGreat people to deal with, super helpful and ready to answer any questions. Would highly recommend them to anyone renting as they're friendly, professional and have really taken the pressure off our move. We've mostly contacted Dan, and he could not have done more for us!
5/5
GoogleFantastic responsive service. Always helpful and good value! Certainly would say if you are a landlord selling a rented property that they have been managing - definitely use them to sell - it saved us so much time and money!
5/5
GoogleMatt and the Letting team are very helpful despite difficult circumstances and unprecedented times. They are always willing to assist and are the ultimate professionals when it comes to letting. Thank you.
5/5
FacebookI know how hard they work to do their best for both landlords & tenants. Most negative reviews come from tenants who have breached their tenancy agreements either by not paying promptly or disrespecting the property.
5/5
GoogleFantastic service, especially grateful to Roger who was there to answer and questions we had during our property purchase at auction. many thanks.
5/5
FacebookWe have found Anna Wilson to be very professional and helpful as Sales Negotiator. She has responded promptly to any enquiries we have made in an efficient and pleasant manner.
1/5
GoogleThe worst EVER landlord I ever had! I had a hole in my ceiling for 4 months before they fixed it. The landlord is so rude. Don't ever rent from Townsend
1/5
GoogleYet again problems, Issues not resolved rude contractors a owner who doesn't want to awnsers for his companies shortcomings, never again
5/5
GoogleGreat service from the office staff always on hand to deal with any issues. Would defo use these guys again.
5/5
GoogleThank you a lot for your outstanding service Kind and very helpful staff Highly recommend.
1/5
GoogleTownsends are crooks. Huge charges at the end of tenancy. Black mould. Rude staff. No hot water for months. Broken toilet. Scumbags.
1/5
GoogleTownsends are crooks. Huge charges at the end of tenancy. Black mould. Rude staff. No hot water for months. Broken toilet. Scumbags.
5/5
GoogleVery pleased with my second year accommodation. Our landlord was great and useful, would definitely recommend.
5/5
FacebookI have found Townsends to be professional, reliable, fair and helpful.I would recommend to landlords and tenants.
5/5
GoogleGreat team at Townsends. Always polite, professional and helpful.
5/5
GoogleGreat company very friendly and helpful staff, would recommend,.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Townsend Accommodation's Falmouth office has 118 reviews across two platforms: 110 on Google, 8 on Facebook.
Townsend Accommodation Falmouth is rated 3.6 out of 5 across all 118 reviews, and 3.5 out of 5 on Google from 110 reviews.
Townsend Accommodation Falmouth, 92 Trevethan Road, Falmouth, TR11 2AX.
