Every review we hold for the Falmouth office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleTook a month to replace broken fridge drawers, mould was growing on furniture when we arrived in our student accommodation and still has not been replaced causing my friend with respiratory issues to suffer to make these matters complicated Townsend has not responded back with our concerns.
Our oven was broken and took a couple of weeks for the landlord to replace it as he tried to say it was fine and brushed off our concerns as we voiced it with him. It takes so long to get stuff replaced or repaired. Along with that the same landlord owns the next door house where there is a hole in the ceiling and refuses to fix it. Apparently he owns several properties across Cornwall so I find it oblivious on why it takes so long to fix this. I will happily take this to Cornwall council as it is a violation our health and safety.
Months before the tenancy began, my parents had to get rid of our dog, Aka as they could not give her the time and attention. I begged with Townsend that I was willing to pay for any incurring charges of pet insurance for the house yet they said that they have my sympathies but they could not allow it hence I had to give her away, this has been devastating for me and could have been avoided if they allowed me to pay for any charges of pet insurance. I highly wouldn’t recommend to rent with them as a student as they’re inattentive of students concerns and health and safety!
William · 26 March 2021
★★★★★ 2/5
GoogleA decent letting agent during tenancy, but when I moved out they appeared to ignore their own check in report that documented original faults & problems with property caused before I moved in. They started an attempt to make deductions from my deposit for this, so I challenged them for details with ref to check in & check out reports, stating I was happy for it to go through legal system dispute process to get my deposit back in full. They subsequently backed down returning my deposit as a "goodwill gesture", not much goodwill about it as it was legally my money. If you use Townsend be extremely careful documenting condition at move in & be prepared to fight hard for your deposit returning at end of tenancy. Shameless money grabbing of deposit regardless of how well you look after the property.
Diane · 26 March 2021
★★★★★ 3/5
GoogleWhen i first needed a property in falmouth townsends were really quick to sort me out. The house was pretty old meaning the wood windows were flakey/mouldy, the wood floor was stained and the ouse had a general delapidated feel too it. Also there was a small yard and deck. As time went on and we started to have inspections, no matter how well we cleaned the house townsends would never ever be happy with it. The house would probably look tidy if it wasn't already falling apart ? you cant hoover that away ? and aswell the fact that landlords expect you to do the gardening but don't want to provide you with anything. oh and one of the windows in the porch wouldn't close the whole two years we were there so theres rats in there now. other than that pretty sound
Eleanor · 26 March 2021
★★★★★ 5/5
GoogleI have had the pleasure of working with Will Eva for the last few years on a number of projects. He is genuinely a pleasure to deal with and nothing is too much trouble for him. If you are in need of a professional, enthusiastic and very capable Property Agent, look no further. All of the above is coupled with an injection of charisma, something which is rare in many customer facing roles in today's world.PositiveResponsiveness, Professionalism
JWC · 27 August 2021
★★★★★ 5/5
GoogleVery professional and friendly throughout the whole process. Were there to answer any questions we had whilst moving and couldn't do enough to help. They provide welcome packs at the end of your move which is a nice touch. Would definitely recommend and use again if the need arises.
Ben · 29 March 2024
★★★★★ 5/5
GoogleJodie Carrigan from Townsends was such an oracle of information, helpful beyond the call of duty with nothing ever a problem. Best of the best! "Massive thanks Jodie"
Chris · 26 March 2021
★★★★★ 5/5
GoogleIn my experience Townsends are a great company, I wish I had chosen them to look after my property right from the beginning.
In the short time I have been with them they have carried out inspections and highlighted any works that need doing instead of just letting problems get worse and ultimately cost more to put right in the long run.(unlike another well known local company)
The contractor’s that they use have been in my experience Excellent, responded quickly and work around my tenants needs.
What more do you need from a letting agency...
And I’m sure that they will carry on looking after my property’s for may years to come.
Christopher · 26 March 2019
★★★★★ 1/5
GoogleWhen your in a property, then can be half decent and helpful. However, after giving notice to leave the property, they become rude (even swearing at me during one of many phone calls), they take huge amounts of money from your deposit unfairly (getting charged for carpet cleaning & flea treatment even though we didn't own a pet) & without knowledge (took many emails and phone calls to even get a list of deductions & we were not informed of these before they were carried out) & when we finally got what was left of our deposit, it was almost 5 weeks since we had vacated the property. We will be avoiding any properties advertised by townsend in the future, undoubtably!
Nikki · 26 March 2018
★★★★★ 5/5
GoogleHave dealt with Townsends for the past year I can only speak from personal experience and say they have a great people working for them and never fail to deliver.
Steven · 26 March 2019
★★★★★ 1/5
Google13 years of living in rented accommodation. Nine houses across the UK lived in within that time.
- From all my experience, is the worst estate agent I have ever encountered.
At the time (2010), they seemed to have a monopoly on the student housing in the Falmouth area. I can only hope this has ended, as the last thing I wish upon someone who has moved from their family home for the first time, is to get the impression that this is how customers should be treated.
If I were to say the property had not been cleaned prior to moving in, that would be an understatement. The basement (of which we were shown around as being a usable space) was full of pizza boxes, litter and old gym equipment. When I phoned to ask why, I was told the basement was off limits.
A lock was not installed on my bedroom door for seven months of tenancy, because they had forgotten to do it.
We were not met at the property with the keys. We had to travel to the office that was (at the time) in the backstreets of Penryn. This was fine for us, but an acquaintance had to do the same trip with a broken leg as they would not make an exception.
As a company, they are irresponsible, equivocative and their attention to detail is as poor as their customer service.
Avoid if you can.
(It's not often I'll review a company after seven years, but this really stuck with me and came up in conversation).
Stuart · 1 June 2017
★★★★★ 5/5
GoogleA very friendly and professional company that helped me find a home.
Special thanks to Jodie for all your help and advice.
Sara · 26 March 2021
★★★★★ 5/5
GoogleDan was really helpful with getting us set up in our new home and ensuring everything was in order. Can't speak highly enough!
Cian · 26 March 2020
★★★★★ 1/5
GoogleI rented a property in Penryn, it took weeks for the broken boiler to get fixed. The staff just are rude and condescending - they take your money and refuse to help when problems arise. AVOID AVOID!! Find another letting agent!!
Revision · 26 March 2019
Agent replied · 6 July 2023
I am very sorry to read your review. We manage numerous properties and act promptly on any maintenance raised by tenants. I do not know the circumstances surrounding your particular issue but it sounds as though there was more to it. We also need Landlords permissions to have certain works undertaken therefore decisions are not always in our control. We would be more than happy to look into this should you wish.
★★★★★ 5/5
GoogleI have had my property through Townsend for nearly 11 years and I can only say that everyone I have dealt with in that company including the lady that owns it have been marvelous. Any issues I have are dealt with. Any questions I have are answered. And the girls leah Jamie and Sophie are just great and I cudnt ask for a better agency to be with. Would recommend Townsend to anyone.
Rae · 26 March 2019
★★★★★ 1/5
GoogleSpent the last 11 hours listening to your bloody alarm system going off. Presumably the key holders don't live in the area so have chosen to deliberately ignore your alarm companies alerts. Now 0520 in the morning!!
Martin · 6 July 2020
Agent replied · 6 July 2023
Hi Martin, we'd like to offer our heartfelt apologies for your disturbed nights sleep. If you were able to drop into the office, we'd like to give you something which may go some way towards saying sorry and we can share our plan to ensure this won't happen again in future. We'd also be grateful if you would remove your 1 star review as this isn't a review about how we conduct our business. We hope to see you soon! All @ Townsends.
★★★★★ 1/5
GoogleDo not fall for the guise of 'no deposit' unless you take extensive photos they will try and charge you for pre-existing problems with the house when you try and move out. They will try any means necessary to get money from you. The rooms are overpriced and they are unwilling to fix any problems, especially ones they have caused.
Another example of a company thinking they can take advantage of students.
Natasha · 7 July 2017
★★★★★ 1/5
GoogleDo not fall for the guise of 'no deposit' unless you take extensive photos they will try and charge you for pre-existing problems with the house when you try and move out. They will try any means necessary to get money from you. The rooms are overpriced and they are unwilling to fix any problems, especially ones they have caused.
Another example of a company thinking they can take advantage of students.
N · 26 March 2017
★★★★★ 5/5
GoogleGreat service, Jodie Carrigan was always helpful and knowledgeable with advice and assistance.
Tilly · 6 July 2021
★★★★★ 5/5
GoogleWe had a very professional and excellent experience renting with Townsends for a rental property in the Truro area. We liaised with Jodie who was always professional, kept us up to date with great communication and made the whole process very straightforward. Really recommend for professional renters.
W · 30 March 2023
★★★★★ 1/5
GoogleSTUDENTS AVOID AT ALL COSTS!! 3mb wifi between 4 students, an intrusive landlord and attempts to charge for pre-existing stains at the end of tenancy; and im just getting started
Chris · 26 March 2021
Agent replied · 6 July 2023
Thank you for your review, I would however like to find out more about your experience. If you would be kind enough to email us at students@townsends.co
★★★★★ 5/5
GoogleGreat service, Jodie Carrigan was always helpful and knowledgeable with advice and assistance.
M · 26 March 2021
★★★★★ 1/5
GoogleAll of the above,
They will refuse to sort out issues, it took 3 months to get a hole in our front door fixed.
I have been told I am getting a call from Matt the owner but still waiting after 3 weeks.
Don't bother trying moving into their properties as they don't want to keep them maintained.
Matt · 26 March 2021
★★★★★ 1/5
GoogleAwful, slimy company that wriggles out of any suggestion of wrongdoing. The cleaners came into my friend's house, while we were on holiday, and threw away a pair of £100 speakers, all my dvds, and a bunch of pictures and ornaments. They claimed to not know where the stuff had gone, yet were the only ones with access to the house while we were away. Logic.
Jimmy · 26 March 2017
★★★★★ 5/5
GoogleI was exceptionally pleased with being contacted so quickly after making an enquire into possible viewings, as well as the their customer service. They were both polite and courteous.
(Student)
Alex · 26 March 2019
Agent replied · 6 July 2023
We always try to make the process as efficient as possible and its fantastic to receive feedback acknowledging our efforts.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
