Trusted Agent profile · Falmouth
★★★★★
1,403 reviews across 2 platforms
72 Kimberley Park Road, Falmouth, TR11 2DF
Martin and Co's office in Falmouth, at 72 Kimberley Park Road, is rated 3.1 out of 5 across 1,403 reviews on two platforms, including 544 Google reviews rated 4.8.
Every review we hold for the Falmouth office, from every platform, shown as written. First names only.
5/5
GoogleMartin and Co were amazing managing my house move. Tyler was so kind and had incredibly rapid communication between myself, the landlord and the current occupants of the house. She made sure all of the contracts were signed over as quickly as possible and made the whole process a breeze. Couldn’t recommend her enough!
1/5
TrustpilotMartin&Co Wokingham
My opinion is to STAY WELL CLEAR!!After being a tenant under Martin&Co Wokingham my personal advice to anyone would be that I would NOT recommend Martin&Co. In my personal experience and dealings with Martin&Co and their director I was left to feel as if I was a second-class citizen!! In my personal experience even going as far as stating that we had no rights.In my personal experience with Martin&Co and dealings with Erica and her team they persisted to in my opinion try to threaten and intimidate, again in my opinion and based off of my personal experience, I was left to feel they used underhand practices to get the outcome they desire.Personally, as a tenant who values my right to privacy, and right to quiet enjoyment as set out in tenancy agreements. I did not feel as if that was respected or acknowledged by Martin&Co Wokingham. In my experience they contacted me outside of working hours numerous times no matter how many times I requested them not to, I was left to feel harassed. In my experience numerous times Erica phoned/emailed myself when she wanted to, personally I don't want to take calls as late as 8:30pm regarding such matters however I had no choice with Erica. In my personal experience they even went as far as turning up to the home without notice!!In my personal experience our deposit was not kept in a safe manner and in my opinion was not dealt with professionally and fairly at the end of the tenancy. After numerous requests surrounding our deposit, I'm left to personally feel it is not something Erica and her team at Martin&Co sadly seem to believe in. In my experience our deposit was threatened several times and again in my opinion used as leverage whilst they continued to withhold up to date prescribed information that they were required to provide us with during our tenancy.In my experience they did not deal with our deposit requests and took the complete allowed time to reply to any requests made from the governing body. They made numerous claims which would seemingly double the following day, I was left to feel as if these were fictitious claims. For us personally it took 4 months to reclaim the deposit when the governing body dismissed many of said claims. In my opinion I would hope and expect a company like Martin&Co to deal with this in a more professional and timely manner. My advice based on my experience is if you're a landlord that wants to know their property is in the safe hands of professionals, I would highly advise staying clear!! During my dealings with Erica and her team they weren't the best with paperwork and made numerous errors in the actual paperwork they did prescribe!! In my personal experience they left confidential paperwork with high value in an unsecured environment and the team could not even find it at one point. In my experience during this time a staff member was in my opinion incredibly rude to us, even though they could not find our confidential paperwork through their own errors. In my opinion and experience Martin&Co they struggled to acknowledge most of tenancy law, except that which benefited their own motives.In my experience they took no accountability of their numerous errors and tried to claim the incurred costs of their what I deem as amateur mistakes out of our deposit. In my opinion these mistakes came down to a lack of knowledge within the team and leadership, in my opinion this isn't the behaviour of an honest upfront company, and they should rather deal with their mistakes in a more professional manner.
1/5
TrustpilotMorrisons Village Square Runcorn has…
Morrisons Village Square Runcorn has rapidly gone to the ruins, fridges are empty most of the time, limited stock on the shelves, there has been no sugar on the Costa Machine for 3 weeks now, I asked can you not use a bag of sugar for the coffee? The reply was, we are not allowed, i usually spend £30+ in there everyday before work only to find i need to go to another shop to get what Morrisons dont have in stock, its absolutely degrading by management from Morrisons to limit the stock availability, I must refrain from using that store again
1/5
TrustpilotGina Rude and Unprofessional!!
We viewed a property in channel view and clearly this is the worst and most unprofessional agents in the world!The lady Gina was so rude and unprofessional she struggled to even greet us when we arrived the property turned her back on us walked off.We really liked the property and made an offer of £1625 which its clear to see that the agent didn’t know or couldn’t be bothered to present our offer to the landlord and provided no feedback whatsoever regarding why another offer had been accepted.If your a landlord or tenant Avoid this agent at all costs.Im glad we didn’t get the place now knowing what kind of Rude and unprofessional agency would be managing my tenancy!!Disgusting service!
5/5
GoogleI have to say the best about them. We managed to rent a flat through them when other companies could not help us. Very friendly, professional, and patient. Hannah Maxfield is very helpful and professional. Rachel Benney, a lovely and caring person. I highly recommend Martin & Co. I really appreciate what you do !
5/5
GoogleThe team at Martin & Co Falmouth have been fantastic, such a positive experience of using a letting agent to find a property to rent, communication was spot on, thank you to Liam and the team for being responsive and reassuring and liaising with the landlord, I'm really grateful for all your help.
1/5
TrustpilotYou’re customer service is very poor…
You’re customer service is very poor and one of your colick is mashud Ahmad he’s very Inattentive man he offers a 2 bedroom apartment and he said it’s available and also he wasted my time to go and view the property and we accepted everything he said and now when we saw this property let agree with someone else and he didn’t say anything to us and we try to contact him but he’s Irresponsible person
1/5
TrustpilotA disgusting way to treat a new mum!
My daughter gave birth to twins in February and I think the stress she has been put under due to incompetence of Martin & Co St Annes is disgusting. In short, she has been reporting damaged pipes at her rented property which is managed by Martin & Co which cause her garden to flood on a daily basis since the start of January. We have lost count of the amount of times we had follow up this repair to no avail. On Saturday the whole drain fell from the wall leaving a gaping hole and no way of drawing her bath, sink, washing machine. Her neighbour is understandably concerned about the water seeping in to his garden, which is loading more stress on to her and still no sign of a repair man. I am absolutely astounded and furious that my daughter has been caused so much unnecessary trauma at an already stressful time in her life and let’s not think what could have happened if my grandsons were outside in their pram when the whole cast iron pipe fell. The staff at this branch have no taken any responsibility, Jack, Caitlin and Jenna have all dealt with my daughter regarding this issue and not one person has taken the initiative or the responsibility to sort this for her.
1/5
TrustpilotIf I could give a minus star I would
If I could give a minus star I would. There is a property with their board outside. I t is not listed on their website. I have enquired 3 times to find out the cost of the property and I have received no response. Very unprofessional. You'd have thought with the market slowing down that they would be keen to engage in conversation. I've never used them in the past and I never will in the future.
5/5
GoogleWe recently went through Martin & Co as part of our house search. Emily was very helpful in arranging viewings and was able to give us all the information we needed. We also found it easy to get in contact with people who could help with any questions we had, and the team were very helpful in arranging for key collection. It was a lovely surprise to receive a 'Welcome to your New Home' gift box too!
5/5
GoogleLove Martin & Co Falmouth! Couldn't have asked for better service. We were signed up to numerous estate agents but none could get us anyway near as many viewings as Martin & Co Falmouth. Thanks so much for your help finding us a rental! Emily and Ruby were particularly great to us. They are so friendly and always super happy to help, nothing is too much. Thank you so much, ladies!! Really appreciate all your help :D
5/5
TrustpilotThird time lucky
We have been trying to sell our house through the Westbury branch of Martin & Co since February 2022, but unfortunately have had 2 sales fall through days before exchanging contracts. We have this week just accepted another offer and are proceeding with the sale which we hope this time will reach completion. During this time we have been very pleased with the service provided by Martin & Co, and despite our disappointments when sales have fallen through at the last minute they have always promoted our property well and priced it realistically in order to achieve a sale. We have also used Martin & Co when viewing properties to buy, and have always found their staff helpful when booking viewings and being shown properties. One particular member of their staff, Kerri Gunning, stands out as being especially worthy of credit as she has shown countless perspective buyers around our property during the last 12 months, and we have also viewed many different properties with Kerri resulting in an offer being accepted on a new build property that we liked. Kerri was a fairly new employee to Martin & Co when we first put our house on the market, and over that time we have seen her develop into a confident and no doubt highly valued member of their team. She has always shown an open and friendly approach to her job and her personality has proved an asset when ever we have met her.Jim and Annette Wilson both wish her well in the future.
5/5
TrustpilotJust wanted to say a massive thank you…
Just wanted to say a massive thank you to Hannah Jackson and Denise Feather in the lettings team at Keighley.
5/5
GoogleThanks to Martin & Co, me and my partner were able to find a property that really suited us with a stress-free process to securing it. Big shout out to Tyler who helped us check out properties in the area. His honesty was refreshing and helped us make the right choice amongst our options.
5/5
GoogleThe Falmouth office of Martin & Co have handled my house sale so professionally. Kirsty is the person who has dealt with me throughout and has shown such skill and tenacity in a difficult selling climate. I would not hesitate to use this estate agent again and would like to take this opportunity to once again thank Kirsty for the successful application of her exceptional abilities.
5/5
GoogleI cannot rate Martin & Co highly enough. As a team, they have gone above and beyond to help me find a new place to rent, and Ruby has been in constant contact with me with updates throughout. Finding somewhere to rent at the moment is hard enough, let alone with a dog, but the team at Martin & Co said they'd find me somewhere and they delivered on that promise. Extremely polite, patient and professional.
1/5
TrustpilotDisappointed
I went to a house viewing in Haslington and the agent was very poor he wasn’t friendly or welcoming and hardly spoke to my self, when my partner inquired about a property he was just getting ignored even though we were very interested in the property and the company still hasn’t got back to us about it.
5/5
TrustpilotI’ve recently sold my property through…
I’ve recently sold my property through Martin & Co, and I just wanted to take the time to say how genuinely pleased I have been with the whole experience.
5/5
GoogleHad a viewing of a rental property this week, met with Liam Jefferies onsite. Liam was punctual and presented the property extremely well, gave us a full rundown of the costs and processes and answered all our questions sufficiently. It was a pleasure dealing with him, great job Liam. Thanks!!
5/5
GoogleGary Payne and the team at Martin and Co were very professional and efficient in assisting me with the sale of my one-bedroom flat in Falmouth Cornwall. I would highly recommend Martin and Co. and would not hesitate to use them again for their letting and sales services.
5/5
GoogleMany thanks to Liam Jefferies for his assistance from viewing the property and made it easy .He was quite helpful and responded promptly to emails or any questions. Greatly recommend his service !!👌 Thank Liam Jefferies . I Highly recommend Martin & Co, a customer friendly and responsive letting agents.
1/5
TrustpilotM&Co - Beeston, Nottingham
Martin & Co are unprofessional and blatant liars.Their Beeston Office have destroyed my life.This Firm is useless and breaches all Codes of Conduct for The Property Ombudsman.Don't bother making an Official Complaint about any Branch of Martin & Co - their blatant lies ensure that they never account for any wrong-doing.Martin & Co also remove all honest reviews that they consider 'damaging and harmful' to their Business.Martin & Co need to be completely struck-off all Estate/Letting Agency lists and preferably Liquidated.
1/5
TrustpilotWas really interested in a property…
Was really interested in a property viewing, emailed 2x, rang 3x, no answer whatsoever. Filled out the questionnaire, no answer. When you try ring, you get passed to an AI agent who can’t help, so I ask for a human, upon that request, I get hung up on.
1/5
TrustpilotAVOID AVOID AVOID... Saltaire Branch
AVOID AVOID AVOID.... Rented 4 Bedroom property Lightcliffe Halifax via Saltaire Branch.If I could give zero stars I would! Having worked most of my life in Management Customer Services I expect to receive a high standard like the one I provide. Customer services from Martin & Co in Saltaire have been appalling, to say the least! And having read these reviews I cannot understand how they are still in business. My initial contact (prior to signing the agreement) was very good. Found the property I wanted to rent, having never rented before. There were issues with the property - security gates didn't work correctly and therefore provided no security, garage door not working correctly, rubbish bags laying around in the grounds etc. I did make it very clear before signing the contract that I wanted all these issues addressed and I was told they would be. Once the contract was signed everything changed. I was told I didn't ask for it to be made into a stipulation on signing (how would I know to do this when I have never rented before). Within two weeks of moving in, I had a leak under the kitchen sink, followed by the washing machine didn't work. With regards to the washing machine I was accused of damaging it however when the repair man attended he found coins, hair bands, and stones in the filter from the previous owner. keys went missing from the property when I was out like someone had been in there without me present (all denied). And no keys were supplied for the juliet balcony. Then the dishwasher stopped working and the landlord wanted me to contribute 50% towards a replacement machine that was 7 years old. I refused. The person that I was then dealing with Ian Tate supported the landlord and accused me of not looking after the property (even though I have owned my own house for 30 years prior to this). The landlord requested a property inspection 3 weeks post moving in as they were concerned about 'their property' even though this was denied. I was outraged. Small problems and issues kept arising which the landlord refused to address even though they were listed in the Inventory (which I received 3 months after signing the contract). Every time there was an issue Ian supported the landlord and spoke to me like I was irrelevant. Found him to be extremely patronising and arrogant. I eventually asked to deal with the branch manager Denise who I found more supportive and actually tried to resolve issues with the landlord, albeit not successfully every time. The landlord just would not address issues with the property - unfortunately I had paid 6 months rent upfront to secure the property so it felt like because she had the money she was refusing to maintain the property. I handed my notice in to end the contract at 6 months as I was not prepared to stay in a property where I was accused that I wasn't looking after it, and not having any support from my letting manager Ian. I moved out and the keys were handed back and it took over 5 weeks to receive the deposit of £1846 back!! I did all the chasing for this. The landlord was literally retaining hold of my money and the letting agent could do nothing about it! then after 4 weeks I was informed by Denise that Ian had also cocked up and not issued me with the procedures for claiming back my deposit... again extremely poor customer services from Ian! I am absolutely appalled at the service I received and will never use this company as long as I live! Does not surprise me to notice they are not regulated or authorised by the relevant authorities so you have absolutely no come back from anywhere!
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