Trusted Agent profile · Falmouth
★★★★★
1,403 reviews across 2 platforms
72 Kimberley Park Road, Falmouth, TR11 2DF
Martin and Co's office in Falmouth, at 72 Kimberley Park Road, is rated 3.1 out of 5 across 1,403 reviews on two platforms, including 544 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Falmouth.
Every review we hold for the Falmouth office, from every platform, shown as written. First names only.
5/5
GoogleWe had recently contacted Martin & Co to view a property for a 6 month tenancy. We were shown around the property by Liam who was very helpful. We decided the same day to submit an application and Liam was there to help at every stage of the tenancy. The application and referencing was very quick and easy with no hidden costs or issues. We would certainly use them again for any future rental or purchase. Highly recommended.
5/5
GoogleMartin & Co Falmouth have been amazing in the process of doing a tenant swap! Tyler Yems has been the lettings administrator in our care and they have been excellent with communication and replying to emails quickly. They have been friendly, kind and made the swap easy and stress free !!
5/5
GoogleRuby and the rest of the team at Martin and Co Falmouth have been incredibly helpful in helping us find a place to rent. Ruby has been really communicative and friendly throughout the whole process - would recommend Martin and Co to anyone looking to move to the area.
1/5
GoogleAbsolute Trash company especially Anne & Felicia total bottom feeders who lie lie lie lie they don't abide by any lawful agreements and try to bamboozle people with Jargon. Hope you respond
Thank you for providing feedback. Unfortunately, I am unable to respond with any context without knowing your name or the nature of our relationship with you. I can however assure you that we not only abide by the law but as qualified members of The Association of Residential Lettings Agents (ARLA) we go beyond this and adhere to their strict code of conduct. The lettings industry is heavily ladened with legislation and our staff receive regular training to keep up to date with this, it is not in our interest to bamboozle anyone. I am sorry that you do feel confused by the process, and I am sure your comments are borne out of frustration rather than evidence based. If you genuinely believe that you have been lied to or we have broken the law in any way, then please click on the link on our website for our complaints policy. Should you not be happy with our response then you can refer your complaint to The Property Ombudsman (TPO) who will provide free impartial adjudication. In the meantime, if you have any questions, please don’t hesitate to contact me. Tel 01326 697696 or email jon.sampson@martinco.com.
5/5
GoogleI have dealt with Martin & Co as a Landlord for many years and have always been happy with them. It doesn’t matter who you speak to as they all seem to work as a team but today , I had some dealings with Liam and he was brilliant from start to finish…Thanks Liam
5/5
GoogleMany thanks to Liam (Martin and Co)for his assistance from viewing the property and all the way to signing in walked me through the whole process,made it easy .He was quite helpful and responded promptly to emails or any questions. Greatly recommend his service !!👌 Thank you again!! …
5/5
GoogleMartin and Co have again renewed a tenancy agreement on our behalf in their usual efficient manner. In particular I thank Hannah Maxfield for making the paperwork and transaction so painless. Thanks also go to Susan Robins, always my first point of contact. Much appreciated.
1/5
TrustpilotUtterly Baffled
I have never had such an awful experience with not only a letting agent, but a professional company overall. The viewing I had with Banbury Martin and Co was a absolute shambles. When I wrote to complain about how rude and unprofessional the letting agent was, I was met with a rude and dismissive email response by the agent, whom turned out to be the owner of the branch, David Stone. David stated that he was unwell and that if I wasn’t comfortable with the viewing I should have left. David stated ‘ I am the owner of the business, and this matter is now closed’ My complaints were not addressed and they were swept under the carpet like nothing had happened. I then asked for the complaint to be handled by someone senior, only to be passed to another estate agent, whom was below David, to have the same dismissed and rude response - ‘This matter is closed, we shall not be commenting any further’ . I have repeatedly referred to their own complaints policy and asked for the complaint to be passed to senior management of Martin and Co only to be told that David is the senior management and he is not dealing with my complaint anymore. The complete lack of professionalism and customer service is just outstanding and completely baffling! I have never been treated with such disregard in my adult life. To use illness as a way to justify complete rudeness and horrendous customer service is just ridiculous! And then David tried to say that I clearly don’t understand how Covid affects peopke otherwise I would be more understanding of his lack of professionalism?!Judgemental, presumptions, rude, unprofessional, damn right pig headed! If you are looking for a new place to live, don’t even bother looking at Martin and Co in Banbury! Awful awful Awful!There are no words for my experience!And ironically STILL they refuse to acknowledge my complaints and concerns and pass it to senior management - as per their own complaint policy!!!
1/5
TrustpilotSLUM LANDLORDS
SLUM LANDLORDS - My partner & I rented a property through this company. My partner lived in the property for 7 years and I lived there 2 years. In April 2021 we reported damp in the bedroom coming from the old boiler. They did nothing. In October we found mushrooms growing behind our bed along with a large patch of mould. I contacted them and threatened to take the to tribunal if they didn't fix the issue. It was fixed in 3 days at that point. Then came our six months notice to leave. We were told not to rush but the company harassed us into leaving. We eventually moved out after three months and have now been advised we have to pay for multiple services. They have claimed that the oven needs cleaning, yet in their original documentation regarding the state of the property it is noted that the oven is in a poor state. They have claimed we broke a window yet as the property has not been maintained within the seven years rental the old wooden frames have rotted away. This has been reported to them on several occasions via the telephone and via email yet now they are trying to charge us for it. There was one instance where, for whatever reason, my partner paid the rent a handful of days later than usual yet this didn't stop one of their employees sending a vile and billious email threatening eviction for being late with the money. Not one seconds thought or consideration to there being a global pandemic and the possibility my partner, as a key worker, may have been ill with the virus. When challenged it was apparently an automated message, which if true, I would suggest someone with better grammar and ability at writing puts together all automated communications. In short, if you are looking to rent, avoid this business.
5/5
GoogleExcellent! ***** Ruby was an absolute star who listened acted and got things done what an asset to Martin & Co! Thank You Ruby Ruby Ruby ***** Also Thank You Liam for chasing Ruth to look, We are over the moon with everything!! *****
5/5
GoogleRuby was a delight to work with! She always responded quickly by email and was available on the phone too. She found us the perfect tenants (which wasn’t easy because we let it partly furnished). I highly recommend Martin & Co. The whole team are excellent. We look forward to you continuing to manage the letting of our house. Antony Rivas
5/5
GoogleRuby was a delight to work with! She always responded quickly by email and was available on the phone too. She found us the perfect tenants (which wasn’t easy because we let it partly furnished). I highly recommend Martin & Co. The whole team are excellent. We look forward to you continuing to manage the letting of our house. Antony Rivas
5/5
TrustpilotFantastic!!!
This review is well overdue. I am so thankful to Cindie Shirley who dealt with my house purchase ( Rainham Kent ). She is efficient, courteous, well informed and approachable. Great customer service. There was no need for me to speak to members of her team due to her professionalism. She liaised effortlessly with solicitors, vendors etc. The entire process was flawless and stress free for me. Cindie is hardworking and I will recommend her over and over again. She is a great asset to the company. Cindie you are just fantastic!!!
5/5
TrustpilotRenting and selling of my uncle's house
We had to rent out my uncle's house due to the fact he was diagnosed with dementia and required looking after in a home. 3 estate agents were invited, one didn't turn up, one had no idea and seemed not bothered !! then there was Richard. As soon as he started talking I knew he was going to get my business. He explained exactly what was required and it was very obvious he knew what he was talking about. A plan was agreed and put into action. I've been in the retail trade, and like Richard and this team, I also treated my customers/clients as if they were the only ones I had. There is quite a distance between St Albans and where myself and my two brothers live, which was a concern, Richard and this team took that concern away. Sadly my uncle past away Dec 2020 so the house was made ready to be sold. Several views and it was sold for a lot more than we expected.This is a family run business who care, and are professional with an in depth knowledge of all things related to renting and selling. They have become our friends. So if you are looking for a first rate estate agent, LOOK NO FURTHER you have just found one.
2/5
TrustpilotGangster
Hi,After viewing a property twice with an Agent and with the owner and after putting forward an offer .The process of providing all documents and the initiation of the Mortgage were ongoing , I found out that the Agent not the Owner had made the decision without contacting us (during the 7 days that passed) to sell it to another buyer at the same price?I have never come across this kind of a sales man concept. Never again Martin&Co .
5/5
TrustpilotHuddersfield branch
Zak at the Huddersfield branch is such an asset to the company. He spent a lot of time assisting me with properties to let on a Saturday afternoon, close to closing time (sorry, Zak!). Sadly, I decided not to move to Huddersfield, but would definitely recommend using Martin & Co based on his professional and helpful advice.
5/5
GoogleI had a fantastic experience with Martin and Co. when looking for somewhere new. A special mention to Liam, who provided all the information I needed when viewing the rental property! He was friendly, professional, and thorough, highly recommended.
1/5
TrustpilotI booked a valuation appointment with…
I booked a valuation appointment with them for selling my home. Someone came to visit, but instead of clearly explaining the process, they kept talking about how quickly the house would sell. Even though I had the original written valuation in hand, they mentioned a completely different price, which was very confusing. I'm honestly glad I didn’t go ahead with them. I wouldn’t recommend their service.
5/5
GoogleVery straightforward! Liam on the Falmouth team made my transition easy - very quick friendly & helpful
1/5
TrustpilotMartin & Co Aberdeen: Avoid, avoid, avoid.
Despite taking their 12% monthly cut on their supposedly 'fully managed service', they take a hands-off approach to property management. Their service involves a complete lack of action in following up on remedial work throughout and between tenancies, and failure to engage with tenants and take instructions from landlord. This ultimately incurs additional costs, time and grievance to landlords. The staff shows poor competency and professionalism in acting on the client's behalf, there is no continuity in client engagement, and the management shows no accountability. There is no scope to speak to decision-makers to resolve conflict and Martin & Co is either unresponsive or always right. Their inaction has led to multiple thousands of pounds of damage to my property, while Martin & Co continue to sit on the fence. Further, they lost keys to my property that were supposedly kept safe in their office and did not have a log system to track where the keys were. They denied responsibility for their negligence with no action, leaving my property at risk and for me to fix it.They prefer to shift the blame for their poor management to tenants instead, which is unacceptable. Their service is disgraceful and dishonest. There are plenty of other good agents locally, please do not make the same mistake I did.
1/5
TrustpilotWould give 0 or negative rating but…
Would give 0 or negative rating but unfortunately 1 is the lowest I can give. The flat was given to us without any in person viewing ( I had to accept it because I was relocating from another city). It was dirty and seems like they put little effort in cleaning the flat before handing over.
5/5
GoogleExcellent service from all of the team, Ruby, Tyler and Piran in the office and a great team who manage and supervise the viewings. Highly recommended, Ruby is an absolute star, a credit to the business.
1/5
GoogleDreadful experience having to deal with these absolute compete and utter clowns. They are the sort of shoddy amateurish company that are very quick to make a sale and take your cash but when it comes to anything after sales related it’s get lost and good night. To bullet point the issues we had: . They rarely returned calls resulting in repeated time consuming calls back and then having to argue about who said what and when . They constantly offered every conceivable ‘excuse’ under the sun to avoid speaking to any tenant and when they did they then offered every other excuse to avoid having to do the job they are paid to do with again yet more constant contradictions and miscommunications and never a satisfactory resolution to any issue that was raised (an almost daily routine at one point) . Deposit withheld for weeks almost months on end with excuse after excuse as to the reason for the delay then deductions made without proper and prior explanation other than a chance to counter offer which was barely taken into account . They will charge for just about anything single solitary thing they can find so if you leave a property and want your deposit back the best thing to do is to simply not live in the property in the first place!! . Mould found and videoed everywhere in the property was never dealt with even after many repeated calls and emails to get it sorted out. They were simply just not interested to resolve it even if it became a health issue which it absolutely was. . Shocking WiFi connection issues were completely ignored which as university students in the current climate made things extremely difficult . One member of staff just laughed in our faces and patronised us when legitimate concerns and points of view were brought to her attention - totally unprofessional behaviour resembling that of a spoilt young school child All they had to do was communicate with the tenant make sure that any issues were amicably and fairly resolved and yet they failed at every opportunity. It’s simply astounding to me that companies like this think they can behave in this manner get away with it and survive just because they feel that they don’t have to bother as University students are a bunch of mugs who will just roll over and take it. Well believe me word does get around the camp fire pretty fast with existing customers never returning or recommending and potential new customers hearing such poor reports then thinking twice about renting through them and looking elsewhere - plenty more fish in the sea. May I suggest to you at Martin & Co that you all have a good long hard look at yourselves accept that you’re in the wrong change your ways and start acting in a professional way or you’ll all soon end up on JSA at this rate.
Thank you for leaving a review, JonyBeam. We appreciate all feedback, but it is quite difficult to respond without the Tenant’s name or address of the property. That said whether you were a tenant with us or not there are some points I feel I should respond to. Rarely Return Calls, contradictions, and miscommunication… Unlike many of our competitors our office is open 6 days a week and we have an emergency number that is accessible 24 hours a day, on top of this all tenants are given 24-hour access to an online portal they can log non- emergency issues. All calls are recorded, and recordings can be provided. Deposit Withheld for weeks… All of our deposits are logged with the Deposit Protection Scheme (DPS) at the start of every tenancy and all tenants are provided with the DPS T&Cs. We cannot withhold a deposit, but we do need to follow the correct procedures if there is a deposit dispute. Ultimately, should a dispute not be resolved, the DPS will independently adjudicate. They will charge for just about anything… The Tenant Fee Act 2019 prohibited landlords and Agents from charging tenants and since that law was introduced, we have not charged tenants any fees. If a tenant leaves a property unclean or with damages, above and beyond fair wear and tear, we will seek to recover these costs for landlords and the DPS will support these claims provided with the correct evidence. I suggest to you at Martin & Co that you all have a good long hard look at yourselves… We are not perfect but do continuously look to see how we can help more. Constructive feedback is one of the best ways to learn and adapt. Most of the points raised appear to be around communication. Communication is a two-way thing and, having re-read your review, I don’t think we should be taking advice from you. Finally, if you genuinely feel that you have reason for complaint, please click on the link below: complaints policy. You will see from here that if you aren’t in agreement following our response to a complaint you can refer it to The Property Ombudsman, and they will provide independent, impartial, free advice. Jon Sampson Director
5/5
GoogleMe and my partner Max are incredibly impressed with the service we’ve received. Liam was the one who mainly dealt with us and he really looked after us. He spoke kindly to us, helped us with what we needed and treated us like human beings, despite other letting agencies letting us down in this regard. Lovely to deal with and couldn’t ask for better!
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Tell us what you need and we'll put you in touch. Martin and Co hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Falmouth.
