Trusted Agent profile · Falmouth
★★★★★
1,406 reviews across 2 platforms
72 Kimberley Park Road, Falmouth, TR11 2DF
Martin and Co's office in Falmouth, at 72 Kimberley Park Road, is rated 3.1 out of 5 across 1,406 reviews on two platforms, including 547 Google reviews rated 4.8.
Every review we hold for the Falmouth office, from every platform, shown as written. First names only.
1/5
TrustpilotNothing but problems when renting…
Nothing but problems when renting through them years ago. Thought I'd give them another chance, booked a viewing and they didn't turn up. After waiting 15 minutes from the specified time I called them and they had rented the property out but not bothered to let me know. Very frustrating especially when taking time out of work for a viewing.Avoid at all costs
5/5
TrustpilotExcellent customer care received by…Vanessa
Excellent customer care received by all. Vanessa really knows what she's talking about. Well done Martin and Co, very professional. Would definitely recommend to use this Estate Agents. You are all stars Martin and Co. 10 out of 10 for Vanessa. Thank you.
Thank you for the 5 stars! We are so happy to hear that you have had such a pleasant experience having us as your letting agent, and we hope to hear from you again.Kind Regards,Martin & Co
1/5
TrustpilotIt’s worsts company ever
It’s worsts company ever. They just tried to take all of your deposit for useless things. When I was living in the their house I called and mailed them many times for the issues in the house but they never ever tried to fixed the issue. But when I moved the house they tried to put the problems I told them on me. If you thinking to find house with company don’t because they not helpful and they just tried to take your money.
2/5
TrustpilotPoor from the word go, but Gina was ace!
I initially looked at a property in Nantwich through Martin and Co, where Jack McDermott showed me around and would be leading the renting negotiations and contract. Once a monthly price was agreed, I paid a holding fee with the intention of moving in. I handed in my notice and was ready to move in on a Monday. On that Friday, Jack emailed me and told me that I would be unable to rent the property. This gave me three days to sort somewhere before I was homeless, to which I rented a property that was already good to go from this company. When I was in the property, Martin and Co were relatively helpful with any issues I had, with Gina in the Crewe/Nantwich office being very helpful on several occasions. However, when we came to move out, the facts the company stated about the state the house was left in were highly inaccurate. This evidently was an attempt to gain the landlord my deposit, and therefore keep that landlord happy and on their books. Nevertheless, it has resulted in a battle through DPS for my deposit. I was fortunate to take photos and images to prove the condition the property was left in, however, this was a lot of unnecessary hassle and a blatant money grab. I would not recommend Martin and Co, and will not be a returning tenant, or purchasing a property off them in the future.
5/5
TrustpilotI can't fault the Stirling branch in…
I can't fault the Stirling branch in helping me find a place to live. Nasreen was a great help and so were the others too. I caused them hassle but they were always there to help me. Big thanks.
1/5
TrustpilotIllegal deposit deductions attempted, zero integrity
They will try to take from your deposit unfairly- no I am not just disgruntled, they will not even give you itemized receipts for what they ask for. They ask for your money for things that are not in the contract, they have zero shame in asking for things that even the deposit companies say isn't legal. NEVER give them their first offer for the deposit and I guarantee it's too much, offer them less than half of their first offer I swear. They seriously lack morality, integrity, and scruples. AVOID renting from them AT ALL COSTS
5/5
GoogleRuby was excellent to deal with, very helpful, and always quick to respond - would definitely recommend!
1/5
TrustpilotUnprofessional and Lazy
I've been trying to find a property as I need to move out of my family home and the council aren't helping. Every time I have submitted a request for a property viewing under this company I get ignored - No response from them so I send further emails, to be further ignored (I do not currently have a working phone to call). My partner will call them on some new properties and they will turn around and say 'viewing capacity' even on properties that went up within a couple of hours of our call or 'property no longer available' when the property has only just gone up (as we filter by most recent to ensure we can get viewings). The company comes across as lazy, unprofessional and not very trusting. I wish there was a way you could rent without having to go through specific estate agents as these are incredibly poor but seem to be the estate agents for a lot of rental properties. How they are still in business is beyond me.
5/5
TrustpilotThe staff at the Kingston office were…
The staff at the Kingston office were brilliant in handling an unfortunate drain blockage in one of the flats. They were on the case immediately, organised someone to deal with the problem and kept me informed throughout. Highly recommended.
5/5
GoogleMartin & Co are so helpful and I couldn’t have felt more supported with finding a new home. Liam has made the whole experience easy, he pays attention to what property would be right for me and found me a property I love quickly and with all of my needs in mind. I cannot recommend Martin & Co enough!
5/5
GoogleI was shown around my (prospective) new place on 12/10/21 by Joanne, I signed the Tenancy Agreement online yesterday 26/10/21 - absolutely no drama. But a whole team of folks were involved in the referencing & finalisation process, which was fine, Ruby, Madeline & Rebecca. I hope I’ve not missed anyone. Collect the keys in a few weeks. And I passed the property this morning. ‘Let Agreed’ board up - that’s me! A great experience
1/5
TrustpilotAn awful company -would never trust again!!!
An awful company -would never trust again!! Would never trust again!! Showed me a virtual video of an apartment to rent and asked me to pay a holding deposit for referencing. When I paid and went to see a couple of weeks later, it was a disgusting place and very much different to the one I saw online. An awful place in terms of seriously stained and dirty walls and furniture, damage to the wall, excessive dirt and mould on the floor that was disgusting, stains everywhere on furniture, and broken furniture. The guy showing me around apologised and said this must have happened in the last week since the virtual viewing!!! -which is unbelievable!. More shockingly, refused to refund all my holding deposit despite escalating it to their letting director!! Shame on them!
1/5
TrustpilotThis is the worse property agency I…
This is the worse property agency I have dealt with. Liars! The don’t care about you. All they want is your money! The process of renting house is rigorous and wasteful. They keep asking for irrelevant documents.
Hello Taofeek, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
1/5
TrustpilotPretty terrible experience
Pretty terrible experience. Viewed a property and then asked to apply to rent the place, got messed around and didn't keep me informed at all. The person on the other end of the emails clearly was of limited intelligence and unable to even use the spellcheck function of their email application as it was littered with errors.I feel sorry for anyone who uses them to be honest.
1/5
TrustpilotWaiting YEARS
Waiting YEARS! for any, even the simplest repairs! Rude staff members . Live in flat with cracked walls and leaking roof and destroyed ceiling cos of that .. no one cares . Thousand of my calls and emails ignored by them. My furniture is damaged because of that. They only keep saying 'someone will be in touch shortly' . It's been 4 years now.. dropping taps in the bathrooms waiting 4 years as well to be changed.. The worse agency I've even rented from!! Useless management. And after all when you finally wat to move out as you can't stand the condition of the place , cos obviously they don't do any fixing jobs .. they will eventually give you bad references .. meanness!
4/5
TrustpilotFirst impressions of dealing with this company=Good
My first time being a landlord and a reasonably good experience using a branch in Welwyn Garden, Herts.Everyone has been approachable & helpful particularly regarding using a work team for renovation.The paperwork and some of my responsibilities could have been better explained as could the actual fees at the start of the rental. I'm taking a guess at the first 'paycheck'.Some minor teething troubles aside so far I feel confident that they will competently manage the property on my behalf.
1/5
TrustpilotSimply a complete waste of time
Simply a complete waste of time Can’t get key - agent has no concern for tenants - told me can’t have keys today for tenant - “so she can wait till another day” This company should be avoided a r all costs - will be closed downs soon sure - all issues reported to Manchester council
1/5
TrustpilotIT'S TOO LATE FOR ME SAVE YOURSELF
Where to begin? While I understand that many letting agencies in my area have a poor rep, I honestly believe I would have had a better letting experience signing on with an old blind dog. When we moved into our home it was trashed, litter everywhere, missing doorknobs, and even a pond somewhere in the garden which they could not locate due to overgrowth. We were personally responsible for fixing all of this and making the property livable. Once settled expect a multitude of unannounced visits, and if any issues with the properties appear, rest assured you will be completely and entirely on your own to sort them. Upon moving out, they decided our own clean of the house was insufficient and were charged nearly 400 pounds in cleaning fees, honest I would not have been upset with this bit had it not been for the fact we moved in with the property in a state equitable to a frat house during spring break. Additionally, should you decided to move forward with Martin & Co. (which I cannot disadvise enough) make sure to photograph and document any issues you find, or be prepared to be charged outrageous rates to fix problems you did not create. I promise you, you would be better off in a cardboard box in the street.
5/5
GoogleWe’ve had a great experience with Martin & Co’s Falmouth branch. Liam and Ruby have been great at keeping us updated and informed about the property we have chosen to rent. They have been great in accommodating our needs for online viewings and communication over emails and telephone calls. It has been clear and simple when coming to signing tenancy agreements and referencing.
1/5
TrustpilotWould not recommend at all!
We have had an awful experience with Martin and co and I would NOT recommend. From the start it was impossible to contact a letting agent and we had several changes of agent throughout the tenancy. The energy and water accounts had not been closed and were not closed for a long time when moving in. This made it extremely stressful trying to make a switch and get settled in our new house. Since moving out ( over a month ago) we are yet to receive are deposit back and they have tried to charge us extra including for objects that were never in the property. Since receiving our final deductions email they have tried to email us several more times adding costs that are not on the inventory and were not noticed by the external property inspector who visited our house immediately after we left. I could go on but if you want an easy and swift experience do not use Martin and co. They are very unprofessional and should not be trusted.
1/5
TrustpilotI wish there was zero stars option
I wish there was zero stars option! Absolutely awful. I don't know if I should start from the zero support line when you have major faults like no water, a leaking ceiling or a broke dishwasher!And don't even get me started on the theft that begins when you end your tenancy, they rip you off like no other! And when you agree on the amount to be deducted they just think they can play you and send you less than the agreed amount.AVOOOOIIIIDDDDDD!
5/5
GoogleLiam (Lettings Negotiator) was professional, concise and clear when discussing and helping with my new tenancy. Communication was great and straight forward. Would recommend, thanks Liam!
1/5
TrustpilotShame you carnt give 0 stars on review
Shame you carnt give 0 stars on review! Stay away from this company they are a disgrace moved into the property considering everythink going on with covid they came out to property and gave me the keys but now we have moved out i carnt be there when they do the inspection because of covid so basically they are up to somethink to stop me getting my bond back,moved into the house filthy it was repairs done by cowboys then need doing 2 weeks after again because they havent been done proply in first place.then they say they will send you emails and they dont or when they do they make no sense! Pleased im out of there property and i advise everyone to stay well clear.
1/5
TrustpilotAbsolutely rubbish as an estate agent
Absolutely rubbish as an estate agent. And have even worse landlords on books. Lived in a house for nearly half a year nothing but issues. And nothing was done. But straight on case if was something that suited them. Nightmare getting bond back after leaving the house in lot better condition then got it. We had freshly decorated. As when moved it house was dirty from top to bottom and drawings all over. Then seen house back up for rent with original pictures on. I honestly feel sorry for the next victim they get in this property. Everyone needs to realise how much they don't care about tenants just money money money. Would highly recommend avoiding them at all costs regardless off your current situation. As it will only be worse by using them as an estate agent. Martin and co as well as landlord should be on a watch list for everyone to avoid. Hope no one has to experience what we did. Also the repairs carried out in the house was terrible. Just AVOID !!!!!!!!!
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