5/5
GoogleThroughout the entire process of acquiring our house Martin & Co have been great. Joanne has been incredibly helpful, answering all our questions quickly and in detail. We are very happy with the service that they have provided.
Trusted Agent profile · Falmouth
Martin and Co Falmouth reviews
★★★★★
1,406 reviews across 2 platforms
72 Kimberley Park Road, Falmouth, TR11 2DF
Martin and Co's office in Falmouth, at 72 Kimberley Park Road, is rated 3.1 out of 5 across 1,406 reviews on two platforms, including 547 Google reviews rated 4.8.
Reviews
Every review we hold for the Falmouth office, from every platform, shown as written. First names only.
Google1/5
TrustpilotPoor care of tennants
We rented a property through Martin and Co. Would never do so again. Despite problems with the property we didn't create a fuss and made the best of it. On leaving we left the property spotless but were charged for several hours of cleaning including cleaning of grout in the bathroom shower. Sure that was in the contract. But it really amounts to abuse of tennants and profiteering.At one point we were asked to allow the entry of a plumber to inspect the boiler. My wife came home early only to find the plumber in our bedroom, which was odd given the boiler was in the kitchen. The following week I noticed my passport was missing. It never turned up even upon leaving the property 3 months later. Martin and Co were rude and patronising on informing them about the missing passport, they couldn't understand why someone might take a passport. "Identify theft" clearly wasn't something they'd heard of. Disgraceful company. Avoid.
5/5
GoogleI used Martin & Co to successfully sell my house in Falmouth. I found them helpful and flexible. After the survey the house was shown to need a new roof and as I don't live in Falmouth they located and arranged to get competitive quotes to reroof, this is going above and beyond a normal estate agent and their actions saw the sale thorough to completion.
5/5
TrustpilotThe staff at the Cardiff office were…
The staff at the Cardiff office were great. But Steph was a legend! So polite, so helpful and great communication skills. Made it all so much easier. Having used a few places this office was the best so far.
1/5
TrustpilotI would not be writing a negative…
I would not be writing a negative review unless I thought it was necessary. If you are letting a property beware. It’s a shame I have to write this review because the initial move-in went quite smoothly. So for the first 8 weeks (throughout winter) the heating didn’t work. After many weeks, approximately 8. Of back and forth emails and telephone calls and going into there office to complain it eventually got done.So since leaving the property and trying to get my deposit returned, there have been a few discrepancies. Though firstly I would like to add that I had a tv on the wall, so had filled the wall holes with filler, though I never got round to painting over the small area. Though I have been told that I have to pay £300 for this to be painted, and the bathroom ceiling because of condensation ! £50 to mow a 6x8 ft piece of lawn And £150 to have the property cleaned. All of which was done thoroughly before I left. Which I have receipts for steam cleaning the carpets and painting the white walls of the property, both by highly reputable businesses in Leamington to bring back to the exact standards what were met when I arrived.This is ongoing and I’m refusing to pay the costs I’ve been presented with. Be aware.
5/5
TrustpilotThis has been my first time renting a…
This has been my first time renting a property, I was dreading it! But Cerys has been professional and efficient. The whole process was painless. She explained everything and was really helpful. Definitely recommend Martin & Co. Fab team. Rochdale Branch
5/5
GoogleThank you to Liam Jefferies who has been very helpful and available to respond to any question along the whole process!
1/5
TrustpilotAVOID WHEN POSSIBLE: DISCRIMINATORY AND UNPREFESSIONAL
AVOID WHEN POSSIBLE: DISCRIMINATORY AGENTSI have been looking for a property to rent for a while. On Monday morning I was refreshing rightmove when a property listed by this people appeared. It ticked all of my boxes, so I immediately (within 2 minutes of the property appearing online) I sent them an email showing clear interest and requesting a viewing, including my non-British name. I was emailed 6 hours later saying they'll be in touch. I did not get a reply until the next day in the afternoon, where I was told the property already had "a couple" of viewings, and most likely the landlord will take them (notice, no offers where made at that point). After that I called several times, once being told someone would be in touch with me and they never did. I was ghosted for another day until I was fed up and called on a Wednesday. On the phone they put on this pantomime of trying to help, they even offered me a (to be confirmed by current tenet availability) a viewing for the next day in the early morning. This was at midday Wed. I heard nothing about them until the afternoon when at 17:29, one minute before their offices close, the same agent that ghosted me all week send me an email saying a let was agreed. In a market that moves so fast, I was not able to get a reply in less than within 24 hours, even less a viewing!PLEASE AVOID! I hope there would be an official entity to which report this.
1/5
GoogleRented through rainbow property (now Martin and co) for 18 months. Usually cordial and helpful but the check out process was a nightmare. They will make deductions, unfairly, take a very long time to process this stuff and with the constant back and forth, they wear you down to either a legal dispute or mental exhaustion. Beware
Agent replied · 16 June 2024
I am sorry you feel that the checkout was awful. We did contact you immediately after you gave notice with clear vacating instructions and communicated with you regularly with proposed deductions from your deposit, passing on all invoices to you as requested. The team here have had training from the deposit protection scheme (DPS) where your deposit was held. It was explained to you that you could dispute any claim directly with the DPS should you not agree with our findings. At no point was a legal dispute ever mentioned as the DPS is there to ensure deposit disputes are adjudicated fairly.
5/5
TrustpilotI recently moved in to a property…
I recently moved in to a property through Martin and co, and right from the start louise and Martha made the while experience perfect. Such lovely ladies they are a real credit to the company nothing was to much trouble. Thanks again Natalie xx
5/5
TrustpilotI’ve had a great experience with my new…
I’ve had a great experience with my new local agent Martin & Co Streatham. From the beginning I let Anthony know that there was a deadline for my child’s school application and they went above and beyond so we exchanged contacts on time! Hubby and I are over the moon. Thank you especially to Anthony. From Shelly and Paul (Happy customers)
Agent replied · 17 June 2024
Hi Shelly, Thank you very much for your kind review. Martin & Co Streatham
1/5
TrustpilotUnprofessional and discriminatory practice
AVOID THIS LETTING AGENT!My girlfriend and I wanted to rent a 2 bed flat for about 12 months. We were eligible for renting it (income was 2x what was required, right-to-rent, credit history etc.) and also could guarantee the 12 months of rent based on our savings account.On the phone, I was told I could apply for it, so I was happy to continue with their process. Sent an email with our details (including our names, which are not british). Following that exact email, we started being ghosted by martinco for about 3 days, until I had enough and phoned them.On the phone they told me they already had many viewings on that day, and if I wanted to apply I would have to view first, contrary to what I was told before. Even worse is that they offered us a viewing a week later, which meant they had time to go through every single application from the first viewings and keep us as a backup...It is very clear to us that they changed their opinion about us as applicants the moment they received the email with our full names, which can be considered as discrimination as we were fully qualified to apply for that property.AVOID THIS COMPANY AT ALL COSTS! You can tell by reading all the reviews about them, that they practice shady tactics and are not a professional letting agency.
1/5
TrustpilotBe weary when signing a contract as a…
Be weary when signing a contract as a tenant.Our contract had a fixed 12 month term, which afterwards automatically switched to a rolling 1 month notice. This flexibility was one of the reasons we picked the property.However at the end of the initial term, Martin & Co. insisted that we sign a new fixed term contract.We were happy to accept a rent increase, but not another fixed term contract, as we are in the process of buying a property at the moment, but Martin & Co flat out refused to continue with the existing contract which allowed for this to be done quite easily.While this is within their legal rights, it is against the spirit in which the original contract was signed. Putting a clause in the contract that they had no intention of adhering to feels like they are just deliberately misleading their tenants.Long story short, be sure that you read your terms carefully, and do not expect Martin & Co to respect anything except the fully binding clauses. Do not consider only the things they say they will do, but think about what they are technically allowed to do, and only if you are happy with that, sign.
1/5
TrustpilotWritten from a landlords point of view…
Written from a landlords point of view on a managed contract. They have no interest in looking after your asset and offer a self serving service with single source of over inflated non transparent estimates which they won't provide breakdowns against for the damage they have allowed to happen by the tenants they couldn't care less about...avoid and look past the telephone manner and empathy
5/5
GoogleHave used Martin & Co several times to manage our property for rent. Always friendly and excellent service. Highly recommended
Agent replied · 16 June 2024
Hi Mark, thank you for your kind words. We are glad to have been able to help.
4/5
GoogleTate Eppey has always been responsive and helpful, answering emails promptly, and completing the lease renewal effectively. Marilyn Searle
1/5
TrustpilotI wouldn’t use this Estate Agents ever
I wouldn’t use this Estate Agents ever, steer clear. You book an appointment to view a property and get a 15-30 minute slot. After 5 minutes someone else turned up and he left us to talk to them. We tried to put in an offer on the property but Jas didn’t listen. We tried to book another viewing as he was so rude and wouldn’t listen to us, to be informed by text the viewing was cancelled and they had accepted an offer. Stay clear, they are rude on the phone, rude and arrogant when doing a viewing and their staff are incompetent
1/5
TrustpilotLike experience I don't recommend them…
Like experience I don't recommend them there are very stressful every time even when is about to sign the agreement if you don't agree the new agreement which my luck the rental flat is one of the guy from the office is threatening you if you don't sign your out from the rental flat in 7 days...And every month is coming to stress you one of them useless agents to check the flat even if you are not agree with them this is seei from the landlord is have the authority to enter the property so this in very very ruthless about this.Be carefully because I lose 225£ .Is was asking this amount for so call deposit to chip the property but is LIES after you pay even the amount of the deposit this amount you don't see on adding to the deposit so my opinion RUN FROM THEM .READING OFFICE...if you find someone else please 🙏 choose them not this scam&lier agency Martin&And the LIERS Co
5/5
GoogleReally great, friendly service from Liam from the initial viewing, through the referencing and to the final acceptance. Always quick to respond to emails and ready to talk things through on the phone without hurrying me up. The fact that Martin & Co. use Rightmove for the referencing also made things move along smoothly as they are really good and very contactable and helpful on the phone.
5/5
TrustpilotThese guys are amazing
These guys are amazing, recently had to move home have been with them for 15 years, they found us a new tenancy almost immediately and made the move incredibly straight forward as moving home can be very stressful! Talia, Dayna Earl and Barbara are a great team and they are always more than happy to help! Keep up the excellent work guys, thanks a million!
1/5
TrustpilotRude, incompetent and not worth the premium price.
Rented a student house from them in Oxford. They were utterly useless and treated us like children. We ended up going through our student union to straighten out illegal activities carried out by the landlord which Martin & Co weren’t helping us out with. They made many promises to us and never carried them out, just made excuses upon excuses. On the first day they messed up the keys and expected us to travel back and forth to sort it out on the bus rather than them use their company car, while giving us a 2 hour time period to complete it in. Would not recommend, and will never be using their services again.
1/5
TrustpilotThe worst agency I've ever met
The worst agency I've ever met. I paid £ 300 for booking home and applications I signed a contract but unfortunately the agency wants more information and lots of combinations today the house has been re-exposed. I do not want to add anything tomorrow, I will contact a lawyer because in a way they treat people it is abnormal
Agent replied · 17 June 2024
Hi Meg, Apologies that you have had issues with a Martin & Co office. Can you let us know which office you have used so that we can direct your complaint to the relevant person?
1/5
TrustpilotA genuinely awful agency
A genuinely awful agency, save yourself the headache
5/5
GoogleSmooth process & quick responses. Shout out to Ruby and Liam for their help!
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