Martin and Co Falmouth reviews

★★★★★ 1/5

Trustpilot

Tried to arrange a viewing

Tried to arrange a viewing. I was told they were trying to organise it with current tenant.However after numerous calls to office, two of which were answered in an unprofessional manner, I received an email which made no sense and contradicted what I was originally told. On following this up and asking for an explanation I received another email which avoided the question. The property mysteriously ‘vanished’ off their website. I can only assume it had been let.I would not recommend this agency.

Valerie · 29 June 2021

★★★★★ 1/5

Google

Moved out of a rental property on 31st July. Was promised once the property was checked that I would receive my deposit back. Contacted them at the beginning of September to find out what was happening, was told the landlord was not replying to emails or calls to I couldn't receive my deposit. I phoned the landlord myself and he confirmed that there were no issues and he was happy to release my deposit and Martin & Co had made no attempt to contact him. Visited Martin & Co again today to chase the deposit, they are now claiming the LANDLADY is not responding to emails, even though the flat was sold while I was tenant, this landlady no longer owns the property. I'm very frustrated and stressed with these on going issues. Really disappointed in Martin & Co as I received a good service while in the property. I've been told my deposit cannot be released. Writing a review was the last thing I wanted to do.NegativeProfessionalism

Jason · 17 June 2021

★★★★★ 5/5

Google

Martin & Co Falmouth have been extremely helpful in helping me get my very first flat. Any requests or questions I have had have been assisted with and answered respectively. They have made sure that this process has been a smooth ride for me in what is a rather unfamiliar and daunting territory for myself. I have been highly satisfied with everything from all parties over these last few weeks and would definitely recommend their services to people in the future. And thank you very much Madeline who answered the majority of my questions and offered her help throughout in such a lovely friendly manner. Your assistance has not gone unnoticed and I am ever so grateful.PositiveProfessionalism

Sam · 17 June 2021

★★★★★ 1/5

Trustpilot

Extremely disappointed and upset with…

Extremely disappointed and upset with Croydon branch!!!

Chantel · 20 November 2025

★★★★★ 5/5

Trustpilot

Everybody I spoke to at Martin & Co…

Everybody I spoke to at Martin & Co have been super helpful I really appreciate all of their help and they have made moving so easy for me aswell. Amazing service from start to finish and what a credit your team members are to your branch in Saltaire. Thank you all again for all of your help. Morgan

Morgan · 8 November 2023

★★★★★ 1/5

Trustpilot

Just awful lettings agents

Takes months to get anything fixed, hires the least competent people to do it, makes ridiculous claims on your security deposit at the end, and just lets random strangers into your house when you're asleep to do viewings without getting prior permission.They're just awful people who don't care. Try somewhere else, you don't want to put the roof over your head in their hands.

Edward · 30 May 2023

★★★★★ 1/5

Trustpilot

Rang to arrange a viewing on a rental

Rang to arrange a viewing on a rental, told the woman on the phone the name of the road the property was located and was met with 'which one? We have a more than one there' now I wouldn't usually take offence but the tone was very abrupt, and if that's the case that they have a few maybe include something on the website that indicates that particular property. I was also promised a ring back with a potential date to view! Never received a call. Guess the property market is booming judging by the attitude over the phone.Shame you cannot rate 0 stars.

Jon · 7 June 2021

★★★★★ 1/5

Trustpilot

wouldnt bother if you actually want somewhere to rent!

I understand it is a busy period for estate agents at the moment but for the last two months the lack of response, help, or just common decency has been shocking if you are looking for a rental I really wouldn't bother, I know they seem to have all the properties in the Kent area but do yourself a favor and look elsewhere! you could have the deposit, first month's rent, and more and probably still wouldn't get an explanation as to why you didn't get the rental you went for.

Dave · 2 June 2021

★★★★★ 1/5

Trustpilot

Ineffective customer service, exploitative about deposit

Martin and Co have been poor landlords. Other reviews say “For some reason it's acceptable to them to just not reply to your emails?” and “we have logged several maintenance issues all of which have basically been ignored”, this is so true. They refused to show us how to work the heating, or send someone round for this, the entire time we lived in our house - despite our house being on three separate brands of thermostat and even an electrician we called didn't understand the manual. Very long delays responding to requests about simple things like broken dishwasher, drawers, light fittings, blinds etc. We took broken household items to the recycling for them, then they claimed it was "missing" and tried to charge us. We replaced the microwave as the other conked out, requested but never got compensation for that. Having thoroughly cleaned the house prior to leaving, we were given bizarre assertions such as "mattress stained" - we are only lucky that we have clear photographic evidence this is a lie, because otherwise they'd have taken most of the deposit. Assuming the independent deposit company will fall in our favour as we have plenty of evidence.

Tenant · 27 May 2021

★★★★★ 1/5

Trustpilot

Worst agency I’ve ever rented through

Worst agency I’ve ever rented through. Rude staff,incredibly incredibly unhelpful. Lost my key from the blocks entrance 3 months ago and I still haven’t been supplied with one, nor has it been mentioned again. Agency sending me aggressive emails, requesting access to the flat for a gas check, claiming they’ve been trying to get access for months, but it’s the first time they contact me with regards to this. Very unprofessional and unorganised! Avoid at all costs!!!

Diana · 9 December 2021

★★★★★ 5/5

Trustpilot

Great experience

Martin & Co Bath manages the property we are letting since 2019. They have been very helpful the whole time. Maintenance issues have been addressed promptly. One issue that we are particularly happy with is pets. Martin & Co have been accommodating since the beginning of our tenancy (and thanks to the landlord), and now that we are looking for a new place, they have provided a reference letter regarding our dog, which can make a difference in a lettings market that is still pretty much pets-averse.

Eduardo · 22 May 2021

★★★★★ 1/5

Trustpilot

Beware of this estate agent

Beware of this estate agent, recently we put an offer on a house and was told that they had multiple offers over the asking price. We decided to put a higher offer in, and it was accepted. We started to have doubts that we had been con to increasing our offer. So we pulled out. 4 weeks a later house is still on for sale. It’s highly unprofessional to lie to buyers to push the price up.

MikeSmith · 27 November 2021

★★★★★ 1/5

Trustpilot

Appalling Custom Service

I have to ask that if they don't want to talk to people who want to rent then don't do it. Every time I speak to Martin & Co it is like they might catch a disease from me. They put the virtual tour of properties online and then insist on you have to go through the same thing with them. Woe betide you if you question this. I simply pointed out that all other agencies arrange viewing immediately. I was arrogantly put in my place and that he would decide who would see the property.Message to Martin & Co; not all renters are unwashed plebs. In fact, most of them are not. It would kind of you not to treat us like it

Robert · 10 May 2021

★★★★★ 5/5

Google

Reliable and realistic service. I've been called back promptly about my queries; I was informed of my options and next steps in a way that was suitable for my needs and once a decision was made about renting a property, things progressed smoothly and without delays. A special thank you for Liam Jefferies, Lettings Negotiator, who carried out the majority of the work.

Emilia · 17 June 2023

★★★★★ 1/5

Trustpilot

Avoid like the plague

I just had a call with someone from this organisation and they were so completely and utterly rude - I had to end the call early with the line "Thank you for wasting my time."Their listings NEVER specify if they allow pets (which in all honesty - they DON'T under ANY circumstances) even though they'll lie and say they're "considered".If you enjoy having your time wasted by morons I can't recommend them highly enough.If, however, you value your sanity and time - avoid them like the plague!!

Christopher · 5 May 2021

★★★★★ 1/5

Trustpilot

What customer service? All in favour of the landlord.

I am shocked and appalled at the so called ‘customer service’ of this company! They have treated us appallingly. We have rented a period property in Falmouth for over 2 years. During the this time we have logged several maintenance issues all of which have basically been ignored. They have ‘lost’ our revised signed inventory log of when we first moved in and are quoting off the blank one stating issues that we need to fix, and pay for ourselves even though this was logged as lost/broken when we first moved in. For example there were no smoke alarms fitted, toilet seats were rusted off and broken, waste pipes were leaking and the garden was so overgrown it did not receive any light. We have spent our own money replacing torn carpets, fitting broken locks to windows, replacing snapped waste pipes and much much more. All because it was logged, never fixed and became too much of a safety issue with 4 children in the house. Our property manager has constantly treated us like tenants who purposely break things. It has all become too much for us. We would rather struggle and move out than continue dealing with this company however with limited family properties in Falmouth we are stuck in a catch 22.

Ceri · 27 April 2021

★★★★★ 5/5

Google

Emily from Martin & Co was so helpful and explained everything to Alex and I very clearly, she really wanted to help us with moving in to our rental as quickly and efficiently as possible. The whole team have been fantastic answering our questions and being patient as we collected our documents. Highly recommend this agency.

Tamara · 11 December 2023

★★★★★ 1/5

Trustpilot

If I could give 0 I would

If I could give 0 I would . I rented a flat , 6 months rent up front . The property had no working electric and when I phoned the harborne branch the manager shanti said “what do you want me to do about it” after having no electric all night even though I was told the electric had been checked and was passed . Thier quick to take your money and then rude and unwilling to solve any issues . Shantis attitude is disgusting

Scott · 17 April 2021

★★★★★ 4/5

Trustpilot

Good Service

I went through Martin and Co to find my little cosy flat with my friend for our first place together. Being young we didn’t know much about renting and the whole process however all the staff were happy to help and clarify anything with us. We did have a slight issue with something in the flat before we moved in, however that all got sorted promptly and in time for our move in date. We are very happy in our flat and would like to thank the team at Martin and Co in Bebington for dealing with us.

Beckiee · 14 April 2021

★★★★★ 1/5

Trustpilot

This is a review of the 2 people at the…

This is a review of the 2 people at the top of their Derby centre office: the director and the proprietor. Everyone else there -wholesome people.1. Boiler needed reviewing. They sent the technician to just walk in my housemate's room (that's where the boiler is). I happen to catch the technician as he was entering. He explains. After checking with my housemate, I tell him nobody told us anything. He calls the director and immediately you could tell this person thinks he's better than us. Eventually, he's just blaring 'I don't need anyone's permission...just get in there.' The tech tells him about the obstacle and the big man decides to strut over himself to show who's 'in charge,' I imagine. He comes down beating his chest and looking down. After a few exchanges, the obvious is he clearly has no idea of human rights, privacy, decency, professionalism, to say nothing of his arrogance and disrespect. ‘It’s a legal requirement. I don’t need your permission. I only have to give notice’ he goes in the end. Poor thing didn’t realise he put his foot in his mouth because I obviously follow with ‘well, give us notice, then,’ and just looked at him. Oh, he lost it. You could almost see his ego exploding and his face just reddening, steaming and just losing control of itself. To top up my inner laughter but also his own lowliness, he throws over his shoulder from a safe distance ‘this is none of your business.’ Do you guys understand why people like him get like that? Because we f-ing let them! 2. Suddenly, I needed to get out fast, covid times and I found out my housemate was taking no precautions; he was seeing people from all over on a regular basis. The director himself shows me some rooms. I know I was in a pinch, but none of these places were decent enough. Take covid test, move with partner for a while, keep looking. But apparently, that didn't sit well with our good director, cause we were having a phone conversation about it and he clearly believed he was doing me personal favours by doing his job properly, so I tell him that and he f-s me off and hangs up. 3. I bring the previous matter through their complains system. Turns out, the head honcho, says that I by me protecting privacy and demanding respect I was 'blocking and interfering' during the boiler incident and that I'm lying about being f-ed off, treated unprofessionally, disrespectfully and frankly uncautiously, too - what if I had been a vulnerable person, to say nothing of the fact they should have been understanding about my increased risk of getting covid from living with a lunatic. She told me 'I suggest you channel your energy into finding alternative accommodation... I will not be responding to you again on this matter.' also'Please continue your tenancy in a 'tenant like manner' until you vacate.'Therefore, me complaining about their lowly, unprofessional, entitled, pompous behaviour is 'untenantly', ladies and gentlemen.So, according to their complaints policy if I want to take the matter further I have to contact the proprietor. Guess who she was? Indeed, the person who just called me a liar and told me I should go somewhere else. What do you guys think?

Johnny · 13 April 2021

★★★★★ 5/5

Trustpilot

Oliver has been superb

Oliver has been superb. He has made the process as quick, easy and as smooth as possible. Always available to speak to and particularly helpful with recommendations.

Shaun · 24 February 2022

★★★★★ 3/5

Trustpilot

Overall Experience

Overall the company is quite easy to deal with, however we unfortunately dealt with one agent who made our experience quite slow and very difficult, however when we reached out to the head manager (Steve) everything began to run smoothly.

Hannah · 18 July 2022

★★★★★ 1/5

Trustpilot

I arranged a viewing on a property

I arranged a viewing on a property for 11.45 am. Thru their Rochdale branch. I was pulled over by the police for being on my phone. I telephone martin and co,s office to say I would be 5mins late. The person I was supposed to meet phoned me at 11.48 to enquire where i was and I explained I was literally round the corner. He was abrupt rude and said I,d have to rearrange. I arrived at 11.50. He was still there but pulled away as I got out of my car. Is this the way to sell a house? I dont think so.

Keith · 1 April 2021

★★★★★ 1/5

Trustpilot

MARTIN & CO DO NOT USE THIS COMPANY

MARTIN & CO - THE SUNDERLAND BRANCHTerrible service for managing any lettings property! Lack of concern or help for any landlords, disgraceful response or replying to emails or questions. DO NOT USE THIS COMPANY

Bernadette · 28 February 2023