Every review we hold for the Falmouth office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAwful agency. When we first moved in we had a broken sink and washing machine (September) it wasn’t then fixed until the 20th November. Trying to charge everyone ridiculous amount of money for move out clean for 5 people £495 for cleaning.
Avoid at all costs!!!!!
Hannah · 3 August 2026
Agent replied · 4 August 2026
Thank you for taking the time to leave your review. We're sorry to hear that your experience did not meet your expectations.
We appreciate that waiting for repairs can be frustrating. In this case, the issue required further investigation to identify the underlying cause, and contractors attended the property on more than one occasion before the matter was resolved. Whilst we understand this was not the outcome you had hoped for, we continued working with the relevant parties to ensure the repair was completed.
In relation to the proposed cleaning deduction, we don't feel it would be appropriate to discuss the details of an individual tenancy in a public forum. We would, however, like to reassure readers that any proposed deposit deductions are based on documented evidence, including the condition of the property at the start and end of the tenancy, rather than being applied arbitrarily.
Where there is any disagreement over a proposed deduction, tenants have the opportunity to negotiate directly with us and, if agreement cannot be reached, the matter can be referred free of charge to the tenancy deposit scheme's independent adjudication service. This ensures an impartial decision is made based solely on the evidence provided by both parties.
We take all feedback seriously and continually review our service to ensure we provide the best possible experience for both our landlords and tenants. We wish you all the best for the future.
★★★★★ 5/5
GoogleDouglas was great!
Daniel most trusted agent !
D · 23 May 2026
Agent replied · 23 July 2026
Hello D Gold
Thank you for your positive review, all the team really appreciate it.
Kind Regards
All the team at Kings Group, Enfield Town
★★★★★ 5/5
GoogleCurrently renting a house through lang lewellyn. Sian has been absolutely incredible. Any advice we need or problems we have she is super helpful and extremely efficient. Credit to lang lewellyn X
Jessica · 17 October 2025
Agent replied · 17 April 2026
Thank you so much, Jessica, what a lovely review! We’re so pleased to hear that you’re happy in your home and that Sian has been such a help to you. She’ll be delighted to know her support and efficiency have made such a positive difference.
We really appreciate you taking the time to share your experience, it means a lot to the whole team., Rhiannon, Sian & the Lang Llewellyn Team
★★★★★ 5/5
GoogleWe recently bought a property through Kings and were more than happy with the service and flexibility shown from them throughout the entire process. Doug & Georgia in particular were always very helpful and we felt went above and beyond what we expected as buyers. We wouldn't hesitate to do business with them again in the future.
Kieran · 23 April 2026
Agent replied · 23 July 2026
Hello Kieran
Thank you for your lovely review. It was an absolute pleasure working with you on your property purchase and we hope it was worth the wait.
Congratulations again and best of luck in your new home!
Kind Regards
All the team at Kings Group, Enfield Town
★★★★★ 5/5
GoogleThank you to the wonderful lettings team at the Cheshunt branch. I’d especially like to thank Elleisha, whose professionalism made everything possible, and Carmella for her thorough understanding of my needs. A great team to work with.
Bola
Ade · 23 April 2026
★★★★★ 5/5
GoogleDella was very professional, friendly and approachable. She was very relatable and was highly informative. She made us feel very comfortable throughout our viewing and application process.
J · 8 October 2025
Agent replied · 14 June 2024
We are delighted to have worked with you and hope to have the opportunity to do so again in the future. We take pride in the work we do and are always happy to receive such positive feedback.
★★★★★ 5/5
GoogleFrom start to finish Aaron was fantastic, so friendly and professional. He listened to what I had to say and communicated well throughout the whole process. …
Linzi · 8 October 2025
Agent replied · 10 December 2024
Dear Linzi,
Thank you for your kind review! We're delighted Aaron made your purchase … More
★★★★★ 5/5
GoogleLang Llewelyn have always responded quickly to any issues and Lynn in particular has been very helpful in listening to and acting on any issues we have experienced. We would not hesitate to recommend Lang Llewelyn to other people and use them in the future.
John · 9 June 2026
Agent replied · 10 June 2026
Thank you so much for your kind words, John! We're thrilled to hear that you've had a positive experience with Lang Llewelyn & Co, especially with Lynn's assistance. Your recommendation means a lot to us, and we're here to help whenever you need support in the future. Looking forward to working with you again!
★★★★★ 5/5
GoogleIncredibly honest, open, and communicative. Everyone was very helpful. Never left a stone unturned nor an email un-followed-up. They made what was often a stressful experience more manageable and reassuring. Even thought they weren't actually acting for us, it felt like they really had our backs.
Blue · 12 May 2026
Agent replied · 13 May 2026
Thank you so much for your wonderful review, Blue Jasper! We are thrilled to hear that our team's honesty, communication, and support helped make your experience more manageable and reassuring. At Lang Llewellyn & Co, we strive to have our clients' best interests at heart, and we're glad that you felt that. Your feedback inspires us to keep providing excellent service, and we look forward to assisting you in the future!
★★★★★ 5/5
GoogleWe met with Joe Proud for a preliminary chat about our student properties and he couldn't have been more helpful and informative. If this is how the company operate, I wouldn't hesitate to put my business with them.
Gilly · 8 July 2026
Agent replied · 9 July 2026
Thank you so much for your kind words, Gilly! We're thrilled to hear that Joe was able to assist you with your student properties and provide the information you needed. At Lang Llewellyn & Co, we strive to offer a helpful and informative experience for all our clients. We look forward to the opportunity to work with you and support your property needs!
★★★★★ 5/5
GoogleAbsolutely brilliant experience from viewing the rental, the process was easy and the people working at the office were brilliant when we went to get the keys. Brilliant touch of giving the children teddies and the house welcome box too
Fleur · 24 June 2026
Agent replied · 25 June 2026
Thank you so much for your wonderful feedback, Fleur! We're thrilled to hear that you had such a brilliant experience with us. It's great to know that our team made the process easy and enjoyable for you. We're especially glad the welcome box and teddies were a hit with the kids! We look forward to welcoming you again soon.
★★★★★ 5/5
GoogleNeil and the team have been outstanding. Nothing is too much trouble; everything is explained clearly; and he has thought of things before you have, which is exactly what you want in an agent.
Simon · 14 May 2025
Agent replied · 10 January 2025
Thank you for your kind words! We’re delighted to hear that Neil and the team have provided outstanding service. Your feedback is greatly appreciated. Thanks for choosing us!
★★★★★ 5/5
GoogleMy dealings with Rhiannon and the team have always been very positive & professional. Would definately recommend *****
Mark · 17 October 2025
Agent replied · 17 April 2026
Thank you so much, Mark. We really appreciate your kind words and recommendation! It’s always a pleasure working with you, and we’re delighted to hear you’ve had such positive experiences with our team., Rhiannon & the Lang Llewellyn Team
★★★★★ 5/5
GoogleAmazing to deal with, had a great viewing with Brad, was very pleasant and answered all my questions with great detail
Elliott · 10 September 2026
Agent replied · 16 September 2026
Thank you for your wonderful feedback, Elliott! We're thrilled to hear that Brad provided such a pleasant viewing experience and addressed all your questions in detail. Your satisfaction is our priority, and we look forward to assisting you further!
★★★★★ 5/5
GoogleDella has been professional, friendly, attentive and put our minds at ease, knowing that she understood, took our needs to heart and delivered better than we hoped for. She has provided us with feedback every step of the way and made this whole experience a pleasant one. Service excellence at its best.
Annelin · 12 June 2024
Agent replied · 27 December 2024
Thank you for your fantastic review! We’re so glad to hear that you found our team helpful and supportive. Your recommendation means a lot to us. If you ever need any further assistance, please don’t hesitate to get in touch.
★★★★★ 5/5
GoogleHad a phone conversation with this company regarding property investment . Found them helpful informative and realistic . Certainly a company I feel I could work with.
Steve · 28 July 2026
Agent replied · 29 July 2026
Thank you so much for your kind words, Steve! We’re thrilled to hear that you found our team at Lang Llewellyn & Co Estate Agents helpful and informative. We strive to provide realistic advice for property investments, and it’s great to know you feel confident working with us. If you have any more questions or need assistance, don’t hesitate to reach out. We look forward to supporting you in your property journey!
★★★★★ 5/5
GoogleExcellent service from Daniel and Riley at Kings Enfield. Sold our house within days of marketing it. Throughout the whole process communication and professional expertise has been first class. Would highly recommend.
Beverley · 23 June 2026
Agent replied · 23 July 2026
Hello Beverley
Thank you for your lovely review. It was a pleasure working for you, and we would like to also thank you for all your patience and assistance throughout the sale.
We look forward to working with you again in the future.
Kind Regards
All the team at Kings Group, Enfield Town
★★★★★ 5/5
GoogleMesut worked really hard and always supported me. I really appreciated how you work relentlessly and keep me updated all the time. As a first-time buyer your help make me to understand all the process. Thanks for all your cooperations.
Sema · 23 April 2026
Agent replied · 23 July 2026
Wow!!, It was a pleasure working for you, and Mesut would like to also thank you for all your patience and assistance and throughout the sale. We look forward to working with you again in the future. Wishing you all the best and thank you for your Kind Words from Mesut and Kings Group
★★★★★ 3/5
GoogleExpensive for students. Took 22 days to send out a tenancy agreement (instead of max 14) so pulled out before going ahead with it. Overall nice workers there and had mostly good interactions with staff, just very overpriced and its clear they care more about making the most money over having good conditions in properties (for students at least). When booking viewings for their properties was told we could only book 3 (which has changed to 1 now) and in the ones we viewed there was a lot of mould in 2 of the properties we viewed- and it was just not the best condition considering the amount you are paying for.
If you're a student I would recommend looking for different Estate agents if you actually want to get your moneys worth (and save money!)
Ffion · 9 February 2026
★★★★★ 5/5
GoogleMe and my friends went into LangLlewelyn today to sort out our second year housing. Lynn was so attentive and really informative. She helped us with a smile on her face, and didn’t make us feel like we were asking any silly questions. We …
Lewis · 8 October 2025
★★★★★ 2/5
TrustpilotMade an offer on a rental property…
Made an offer on a rental property automatic response looked like very professional"we respond within 72 hours" never replied to my offer, probably never informed the owner and they just posted"viewing now closed" . Their poor rating on Trust Pilot shows what kind of run of the mill this company is.
AJ · 3 September 2026
★★★★★ 5/5
GoogleThe evening and Landlord event at The Alverton....was very helpful and useful...much appreciated...
Lindsey · 8 October 2026
Agent replied · 9 October 2026
Thank you, Lindsey! We're thrilled to hear that you found the evening and landlord event at The Alverton helpful and useful. Your appreciation motivates us to continue providing valuable experiences. We hope to see you at our future events!
★★★★★ 5/5
GoogleJess was brilliant throughout the whole viewing, had an answer for every question I asked and despite not evening knowing the house I viewed she was a massive reason why we decided to go for the house :)
Amy · 5 December 2025
★★★★★ 5/5
GoogleI have just sold a flat through Kings who were very professional. I had a great level of service with constant communication throughout the sale. Would definitely use them again. Top Agent!
Colin · 23 May 2026
Agent replied · 23 July 2026
Hello Colin
Thank you for your positive review, it was a pleasure working with you on the sale of your property, thank you for being a great client to work with.
Kind Regards
All the team at Kings Group, Enfield Town
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