Lang Llewellyn & Co Falmouth reviews

★★★★★ 5/5

Google

Working with Douglas Harper was an absolute pleasure from start to finish. He took the time to truly understand my specific needs and was incredibly adaptable throughout the entire process. Unlike many agents, Doug never once made me feel pushed or rushed; instead, he was patient, professional, and entirely focused on finding the right fit. He only curated and showed me high-quality properties that were strictly within my budget, respecting both my time and my price range. If you are looking for an agent who is genuinely helpful, highly responsive, and completely supportive without any high-pressure sales tactics, I cannot recommend Doug highly enough!

Isik · 9 July 2026

★★★★★ 5/5

Google

Best Estate Agent Ever! We have bought a number of properties and this time we were enquiring about HMO's. Joe made a telephone appointment and during the meeting had answers for all our many questions. He gave full and details accounts of rental values, HMO regulations and potential costs. Very knowledgable and extremely proffesional.

Sarah · 9 May 2026

★★★★★ 5/5

Google

Lang Llewellyn helped make the process of my girlfriend and I finding our first flat really easy and smooth. Thank you to Anna, Brad and Della for all the help. And the move in box full of treats was a lovely suprise.

Rivers · 9 July 2026

★★★★★ 1/5

Google

We rented 1, Albany Place, TR11 3BZ through this company and we had numerous issues upon moving into the house, our dishwasher leaked heavily when using, drains backed up onto the patio outside and our oven had rotted so much there was a hole in the top of it, these issues were all within the first week of us being there after a “full inspection had been carried out” We tended to report an issue extremely frequently as the property was so run down and in need of refurbishment. All of our furniture was unstable or heavily stained including a mattress that was actually covered in mould and flipped. It definitely hadn’t been professionally cleaned before we moved in. When we moved out we fully cleaned the property only “light dusting” was marked as needing further attention in the inspection but they still wanted £207 for a full clean (apparently 3 cleaners were required) plus £75 for 3 new mattress protecters even though we left the beds protected and clean exactly as we were told. I would STRONGLY recommend you DO NOT use this company when renting as a student. We are currently disputing our payments for this house.

Rebecca · 3 September 2026

★★★★★ 2/5

Google

The staff were lovely and really helpful throughout the process. They were always quick to respond to emails and calls, answered any questions I had. Unfortunately, the aftermath of the tenancy was awful. The massive cleaning charge we were landed with was unreasonable, especially considering we had thoroughly deep-cleaned the property before leaving and the massive amount we were already paying as students for the property. We were still charged for things that were either pre-existing or had already been reported during the tenancy. The way these charges were handled was extremely frustrating and left us having to dispute costs that we didn't feel were our responsibility. It completely soured what had otherwise been a positive experience.

Fiona · 3 September 2026

★★★★★ 3/5

Google

Disappointing and unnecessarily stressful tenancy experience Our experience with this letting agent during the end of our tenancy has been deeply disappointing. We gave one month’s notice in line with the tenancy agreement we had signed. This was rejected on the basis that new rental legislation required two months’ notice. We explained that the change had come into effect only shortly before we served notice and asked whether some flexibility could be offered, particularly as we were facing the financial strain of paying both rent and a mortgage, alongside childcare costs for two young children. Despite this, we were told that a leaflet had been sent to notify us of the change. No updated tenancy document or agreement was signed by us, but we were left with no practical option other than to accept the additional notice period. While trying to organise our move around work commitments and the availability of removal companies, we were then asked to provide access to the property on a date that was not feasible and was 6 weeks from the new end of tenancy as dictated by them. So we explained that we could not consent to access at the proposed time. The situation added further pressure to what was already a difficult move. We have remained committed to leaving the property in good order, including cleaning the house and maintaining the garden before departure. What we had hoped for was clear communication, reasonable flexibility, and a more considerate approach during a challenging transition. Unfortunately, our experience did not feel tenant-focused, and the process has caused avoidable stress at an already demanding time for a property we lived and took care of for 3 years! Addendum: Following my original review, the agency contacted us and agreed to reduce the notice period, which we appreciate. I’m grateful that they were willing to reconsider their position and work towards a more reasonable outcome. That said, I still believe this flexibility could have been shown much earlier. Much of the stress, uncertainty and financial pressure we experienced during our move could have been avoided through more proactive communication and a more empathetic approach from the outset. I’m updating my review to reflect the fact that the matter was ultimately resolved, and I hope this willingness to listen and find practical solutions is something the agency continues to demonstrate for future tenants.

Oghenehero · 1 September 2026

★★★★★ 1/5

Google

They take advantage of student tenants charging way too much money without sufficient evidence. They took 2 months to fix our sink and washing machine (the washing machine was backing up water into our sink). The issue started in September and was finally fixed on the 20th November. Had a rough experience renting from them, if you’re a student I wouldn’t recommend. Don’t get me wrong, I’ve had some lovely interactions with the staff, but with the end of tenancy deductions are beyond unfair. I truly felt they took advantage of the fact we were students with the end of tenancy deposit.

Jessica · 1 September 2026

★★★★★ 5/5

Google

Nice and simple process, with good customer service. They were able to help out with all needs that were required. Everything is now taken care of for me without me lifting a finger. Shout out to Hayley for all of her help

Tom · 10 June 2026

★★★★★ 5/5

Google

Chloe at Ewe was amazing!! Throughout the entire process she was helpful and always on hand to reply to any Qs we had even if they were out of hours which was nice as we are FTB’s so we had so much to ask. We viewed the property a couple of …

Fariha · 25 February 2026

★★★★★ 5/5

Google

I haven’t purchased a property yet, but I genuinely felt Riley deserved a review because he has been absolutely outstanding throughout my search so far. From the very beginning, he’s been incredibly friendly, approachable, and genuinely committed to helping me find the right home. He’s always quick to respond, keeps me updated, and takes the time to answer every question thoroughly. What really stands out is that he never makes me feel pressured, it’s clear he truly cares about finding the right fit rather than just making a sale. The whole process feels so much less stressful thanks to his support and professionalism. I’m really grateful for all his help and wouldn’t hesitate to recommend Riley to anyone looking for a trustworthy and dedicated estate agent. If you’re looking for someone who genuinely goes above and beyond, Riley is the person you want on your side.

Ayse · 23 March 2026

★★★★★ 5/5

Google

Highly recommend Chloe! She was fantastic from the first viewing we had on our now property up until completion day. Kept me updated throughout and was always on the other end of the phone if I needed to ask any questions! Without Chloe, I don’t think the sale or completion would have happened as soon as it did. Thanks again.

Rosie · 25 November 2025

★★★★★ 1/5

Google

Absolutely the worst agency i’ve ever dealt with. Repeatedly sent people to enter our house without our knowledge. We were three young girls waking up to multiple men in our house and in our rooms. The main woman haley dealing with us, for two years, always happened to be out of office when we called. We were ignored profusely. I would never deal with this company ever again in my life

Abby · 1 September 2026

★★★★★ 5/5

Google

A very professional company with staff who have exceptional knowledge of both the rental market and all the legal and compliance ramifications. Sian in particular was tremendously helpful in guiding me as a landlord through all the implications of the Renters' Rights Act. She has given me invaluable advice. I have also met Della who again made sure that I was aware of all the necessary compliance issues. The whole team are friendly and efficient. Very grateful to have found Lang Llewellyn and would totally recommend.

Nikki · 1 July 2026

★★★★★ 5/5

Google

Chloe at Ewe Move was a pleasure to deal with. I would highly recommend her to anyone. Chloe is really knowledgeable, very efficient, responsive, and always willing to help. Thank you so much for all your help and support with the sale of my house.

Steven · 25 March 2026

★★★★★ 5/5

Google

Donna was very kind and patient going through all requirements. Thank you

Ruth · 9 September 2026

★★★★★ 5/5

Google

From the beginning of our journey to find our forever family home, throughout the process and to the end upon completion - Chloe was fantastic. She responded promptly to all messages and enquiries we had and was truly professional, yet friendly and approachable. Thank you! ❤️

Rachael · 25 November 2025

★★★★★ 5/5

Google

Many thanks to Lang Lewellyn and Co and the super efficient Lucy Wallace for the efficient way the preparation of my property was carried out so that the new tenants could enjoy a smooth introduction to their new home. The company deals with any tenant issues in a fast and effective manner. Great company. Great member of staff responsible for this property.

Noel · 1 August 2026

★★★★★ 5/5

Google

Great team. Extra thanks to Riley who made everything happen on our purchase 👍🏽 …

Mark · 23 June 2026

★★★★★ 5/5

Google

My experience with Lang Llewellyn was outstanding, Rhiannon’s knowledge and depth of field of the letting and rental process has literally saved me thousands of pounds. Compliance is often ignored or just not thought about by many first …

Sean · 8 November 2025

★★★★★ 5/5

Google

Excellent company, cannot recommend highly enough. Attention is second to none and all of the team ensured my properties were compliant at all times. In the ever changing world of landlord legislation Lang Llewellyn are a breath of fresh air.

Joe · 17 October 2025

★★★★★ 5/5

Google

Thank you to Douglas for being an exceptional agent for me.

Kyran · 23 May 2026

★★★★★ 3/5

Trustpilot

Addendum

Following my original review, the agency contacted us and agreed to reduce the notice period, which we appreciate. I’m grateful that they were willing to reconsider their position and work towards a more reasonable outcome. That said, I still believe this flexibility could have been shown much earlier. Much of the stress, uncertainty and financial pressure we experienced during our move could have been avoided through more proactive communication and a more empathetic approach from the outset. I’m updating my review to reflect the fact that the matter was ultimately resolved, and I hope this willingness to listen and find practical solutions is something the agency continues to demonstrate for future tenants.

Dr · 3 August 2026

★★★★★ 4/5

Google

Very approachable and helpful. Tracey in particular worked hard to keep me informed through what ended up being quite a fraught and stressful sale process, and took proactive steps to keep things on track. I wish they did viewings at weekends, though!

David · 7 September 2026

★★★★★ 5/5

Google

Having just attended the webinar hosted by Lang Llewellyn on the Renters Rights Act this was a very informative and relaxed presentation with some valuable points that I am in the process of adopting. A worthwhile investment of my time. Thanks to all who took part.

David · 4 August 2026