Trusted Agent profile

Vickery Holman reviews

4.8

★★★★★ Excellent

698 reviews across 2 platforms

Balliol House Southernhay Gardens, Exeter EX1 1NP

Vickery Holman's Exeter office at Balliol House Southernhay Gardens is rated 4.8 out of 5 across 698 reviews on two platforms, including 10 Google reviews rated 2.6. The 688 Trustpilot count is for the whole business. Checked 9 October 2026.

Google logo

2.6 / 5

10

Reviews on Google

This office

Trustpilot logo

688

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Exeter office, from every platform, shown as written. First names only.

5/5

Trustpilot

Brilliant Service

We purchased a property through Vickery, and have been very happy with Jordan & the team's service. They kept us well informed, and Jordan went above and beyond to ensure we got to exchange & completion despite numerous challenges. Thank you Jordan!

Sian · 28 April 2026

5/5

Trustpilot

Excellent services: professional, polite, proactive

I had an excellent experience of dealing with Vickery Estate Agents in Camberley. Right from the viewings till the completion, the customer services provided by them have been of high standard. In particular, I received amazing support from Edward Whitaker in managing the purchase process. Edward’s communication has been excellent; and he has been extremely proactive in liaising with all parties involved, getting things moving, and providing regular updates on the developments. He has been open, attentive, and helpful in all matters. Best thing I liked about Edward is that he put his 100%+ in taking it to the finish line and I truly appreciate it.

Abdur · 27 November 2023

Agent replied · 11 June 2024

Dear Abdur,I am delighted you had an 'excellent' experience when dealing with myself and the rest of the team. I am pleased we have been able to find you your new home and do hope we can be of further assistance in the future, if it is required.We wish you all the very best for the future.Kind regards,Edward Whitaker - Senior Client Manager

5/5

Trustpilot

A buyer's side reference for an Estate Agent???...it takes two to tango!

In our case, we were on the buy-side but we were lucky enough to meet and get to know Edward Whitaker at Vickery as he was representing the sell-side clients. Edward was engaged from the very start of the process after we had put in our offer and, whilst jealously representing his clients' best interests (as he should), he also went out of his way to try to ensure that things were moving forward and that both side's legal counsel kept their eye on the ball. The process threw up some difficulties but Edward worked tirelessly with both sides to facilitate open and clear communications and came up with great ideas to give the process every chance to proceed to an exchange. Alas, on this occasion, it was not to be but, as I said to Edward on our last call, it was not for lack of trying on his part and he would have earned his commission if the deal had gone through. He was always available, always professional and always respected the constraints that we had as well as explaining the position of his clients. He is a credit to his profession when certainly not all are.

Mr · 13 November 2023

Agent replied · 11 June 2024

Dear Mr Kirchin,Thank you for leaving such a fantastic five star review!Despite us not all getting the outcome we wanted and fought hard for, I am delighted we were still able to provide a 'professional' service to yourselves. Myself and team wish you all the best in your future endeavors and look forward to hopefully being able to assist again in the future. If there is anything else I can assist with in the future, please do not hesitate to get in touch.Kind regards,Edward Whitaker - Senior Client Manager

5/5

Trustpilot

Excellent experience

We had an excellent experience with Vickery. During testing and frustrating chain complications Lewis and the team kept us informed and were extremely professional and empathetic. We would not hesitate to recommend Vickery, in fact we already have.

Lesa · 22 May 2026

5/5

Trustpilot

Purchase experience with Vickery

Our experience with Vickery during the purchase of our property was expertly overseen by Edward W. Edward delivered an outstanding, professional, and friendly service from start to finish.Throughout the entire purchasing process, Edward ensured that we were consistently informed of the progress being made. His commitment to providing exceptional service was evident in the thoughtful touch of organising weekly update calls, which kept us well-informed with the latest information.The level of communication and professionalism demonstrated by Edward was truly exceptional. We highly recommend Vickery, and extend a big thank you to Edward for his hard work and brilliant service throughout the entire journey.

Finian · 8 November 2023

Agent replied · 11 June 2024

Dear Finian,Thank you for taking the time to leave such a positive for myself and the team.We are delighted to have been able to find your next home and have found our service exceptional. We wish you all the very best for the future.Kind regards,Edward Whitaker - Senior Client Manager

5/5

Trustpilot

First Home

We have just brought our first home and Jordan was was beyond fantastic within this process. We ran into quite a few delays (not with the estate agents) and Jordan went above and beyond to try and get the issues solved as soon as possible. His customer service exceeds expectations and is a true asset to Vickery.

Olivia · 12 December 2025

5/5

Trustpilot

Edward kept us updated and made the…

Edward kept us updated and made the moving process very smooth. Would highly recommend.

Mia · 4 March 2026

Agent replied · 5 June 2026

Dear Mia, Thank you for taking the time to leave Edward this wonderful five star review! We wish you every success in the future. Kind regards, Lewis Careford - Manager

5/5

Trustpilot

5 star all-in-one service from Vickery Estate Agents and Matt!

I recently sold my mother's house in Farnborough through Vickery and Co and I couldn't rate them more highly. Matt Bozier looked after us throughout, and he went absolutely above and beyond to help us achieve a good price and complete the sale... I couldn't thank him enough. This included collecting signed documents, helping with meter readings and checking on the property when I was unable to be in Farnborough.He was ultra professional and kept me informed at every step the process - tenaciously chasing up anything we asked of him. My Mum was really quite anxious about what needed to be done and Matt's straightforward, friendly and upbeat demeanour put her totally at ease. The human touch made all the difference and we felt he was extremely patient with us, despite clearly having quite a busy schedule.On occasions where I had to speak to others in the office, they were also very courteous and helpful.Finally, just to say how easy it was selling via the all-in-one package, not only was it a very reasonable fixed fee (which takes the guesswork around costs out) but it also made everything that much quicker and easier since they communicate all the time with the in-house solicitors (who were also excellent). They clearly have a great system in place with this package.Highly recommended and I wouldn't hesitate to use them again. Thank you Vickery and big shout out to Matt who made this such a hassle-free experience!!

Freddie · 30 August 2023

Agent replied · 11 June 2024

Dear Mr d'Alquen,We are delighted that you were impressed with our services from the team in Farnborough.Thank you for taking the time to leave a positive review.Jordan Richards - Senior Client Manager

5/5

Trustpilot

We’ve had several viewings with Vickery…

We’ve had several viewings with Vickery and their agents have always been professional and very knowledgeable about each house. Toby in particular was on top of all of the details and seemed to anticipate our questions! We really felt as though the agents knew the properties and came prepared- which hasn’t always been our experience with other agents. Thank you!

Emma · 14 March 2026

Agent replied · 5 June 2026

Thank you for taking the time to leave this great review for Toby! Kind regards, Lewis Careford - Client Manager

1/5

Trustpilot

Awful during and after

The viewing I had with Sarah when I first found the property was great, she was so friendly and made me feel at ease so I could not doubt her for a second so thank you Sarah.The issues occurred during my tenancy and after. I was located in Church Grove on Fleet and there was often certain neighbours shouting/arguing right outside my door, throwing item such as a washing line/bins/plant pots etc. As a lone female I did not feel safe at all to leave my flat at times, especially as the downstairs doors did no lock after being told I could get a key. The doors were even prodded open over night, again another reason to not feel safe. The people next to be smoked in the flat with the windows open meaning this smell came into my flat (not tobacco...) The parking was an issue which was never highlighted to me when I rented the property with certain tenants blocking two spaces so they could park two cars. Due to the safety concerns I handed in my notice to then be charged £189 for a clean when the flat was not clean when I entered with debris being in the bath. I paid this due to just wanting my deposit back but they could never show me any proof of invoice. I spent 6 hours cleaning the flat myself which I should not have bothered!Overall - I would not use this agency again which is a shame as I mentioned Sarah who did my viewing was 10/10.

Chloe · 15 August 2023

Agent replied · 11 June 2024

Dear Chloe,Thank you for taking the time to provide a review.We strive to provide excellent customer service at Vickery, which I hope is evident by the many 5-Star reviews we receive from our customers. Therefore, I am sorry that you are dissatisfied with the service we have provided to you as a tenant.I will contact you directly to invite you to discuss the concerns you have regarding the service we have provided to you during your tenancy.Kind Regards,Stuart Wright - Director

5/5

Trustpilot

Jordan was very professional and…

Jordan was very professional and helpful at every stage of the house sale. It was always easy to contact to him and his colleagues were knowledgeable about the sale too. I went for the all in one package which was great because it was seamless between the sale and the work of the solicitors. Would definitely recommend and thank you for all your help!

AT · 26 August 2025

5/5

Trustpilot

Vickery branch in Camberley…

I used the Vickery branch in Camberley to sell my parents property. The service was professional throughout and I was kept informed at every stage. After the first sale fell through due to a break in the chain further down, Vickery's ( Richard Orne) responded quickly and efficiently and a buyer was found two weeks later after an open day viewing. I would recommend the team at the camberley branch and would use them again.

AB · 21 June 2026

5/5

Trustpilot

Highly recommend

Vickery were the agents for the first property i bought. Would have to say they were excellent from the beginning. Diligently called every Thursday to update progress. Even when there wasn't much to update with it was appreciated, was good to know someone else was pushing for everything to go through. Edward handled the last few weeks, highly responsive as and when I had questions. Would recommend highly

Alex · 30 November 2025

Agent replied · 25 December 2025

Dear Alex, Thank you for leaving myself and the team this excellent five star review! I am extremely pleased to hear you felt regularly informed at all times and would highly recommend our services! We hope you enjoy your new home! Kind regards, Edward Whitaker - Manager

5/5

Trustpilot

Viewing properties

Informative on each property. Polite and professional. Always keeping me updated. Ryan was always punctual and friendly

TRACEY · 19 August 2026

5/5

Trustpilot

Fantastic Experience

We have had a great experience with Vickery so far on the purchase of our first home. They have been great with communication and keeping up updated throughout the process, keeping us informed of any changes to additional bids being put in. We were thrilled to have such a quick response once having our offer accepted and we're looking forward to continuing to work with them throughout this process.

Chloe · 22 July 2026

5/5

Trustpilot

My excellent experience with Vickery Estate…

My experience with Vickery Estate Agents in Camberley was fantastic.

Bill · 6 February 2026

Agent replied · 5 June 2026

Dear Bill, We are extremely grateful for your taking the time to leave this comprehensive five star review for all of the team, it is a pleasure to read such kind comments. It has been a pleasure to have acted for you and to have assisted with the sale. Myself and the team wish you every success in the future! Warmest regards, Edward Whitaker - Manager

5/5

Trustpilot

Only local agent we'd recommend

Having dealt with various local agents during our recent house move, I wouldn't recommend any of them except Vickery (Camberley). George Bainbridge & especially Matt Bozier went above & beyond. No issue was too much trouble for Matt; he was a great communicator, tenacious, solutions focused and relentless in ensuring everything progressed within our chain. He pretty much did the job for all the other agents in the chain & we may not be sitting in our new home now if it wasn't for him! We can't thank him enough & would highly recommend Vickery Camberley & will certainly use them again in the future.

Jennifer · 18 December 2024

5/5

Trustpilot

Ellie from Vickery

Ellie from Vickery was very nice and had a genuinely genteel manner throughout our interactions. She explained everything about the property clearly and shared all the relevant information without rushing us. Her approach was professional, patient, and helpful at every step. Unfortunately, we were not able to proceed with the deal, but our overall experience with her was very positive.

Braham · 15 January 2026

Agent replied · 25 January 2026

Dear Braham, thank you for your fantastic feedback. Ellie is one of our newest members of staff so i am delighted she is already proving herself delivering excellent service. Kind Regards Stuart Wright - Director

5/5

Trustpilot

Thank you Fleet team!

I would like to express my sincere appreciation for the outstanding support and guidance provided by Jordan Riley and Sophie Riley throughout our journey. Jordan’s expertise was evident in every step, ensuring the process was smooth and stress-free. Sophie’s dedication truly stood out, she was always available to answer our questions and willingly arranged additional viewings, even on weekends.

Lina · 26 January 2026

Agent replied · 5 June 2026

Dear Lina, Thank you for sharing your recent experience with the team in the Fleet Office. It is great to hear we were able to make the process as stress-free as possible for you. We wish you all the best in your new property! Kind Regards, Jordan Richards - Manager

5/5

Trustpilot

Customer Focussed and hard working

Vickery Estate Agents smashed all my expectations when selling my property. From the very start I was kept informed of the performance of our property on marketing channels, weekly reviews on viewings and interest and a committed and responsive service once a buyer was found. My sale and purchase didn't go smoothly, with lease issues and 3rd party conveyancing problems. But Vickery pushed and prompted relevant parties up the chain relentlessly. I was extremely happy with the service and they are worth every penny. If you're selling your house, just sign with them, you wont regret it. Particular shout out to Edward Whitaker. He was with us from start to finish and he is the ONLY man I will be calling if I have a house to sell again. Friendly, professional and always kept us well informed and gave honest opinions and advice. Can't thank him enough.

Chris · 20 December 2022

Agent replied · 11 June 2024

Dear Mr Rendell,Thankyou very much for taking the time to leave such a fantastic review for myself and the team!It has been a pleasure dealing with yourselves and being able to assist your sale, as well as your purchase. We hope you enjoy your new home.If we can be any further assitance in the future, please do not hesitate to get in touch.Kind Regards,Edward Whitaker - Client Manager

5/5

Trustpilot

A Great ProffessionalService

From the instance we spoke to Vickery in Fleet to to the moment our sale and purchase were complete Vickery and particullarly Elliott Ward were fantastic.We purchased and sold through Vickery.Elliott was always contactable. He was always ensuring theat documentation had been dealt wit in the complete chain by leasing with the Solicitors. My Wife and I would like to thank Vickery and particularly Eliott for the profesional way in which the service was provided We are now very happy in our new homeThanyou all

STEVE · 19 December 2022

Agent replied · 11 June 2024

Dear Mr WalterThank you for taking the time to leave Elliot and the Fleet office a review. Its fantastic to hear such positive feedback and I am delighted you have been so happy with the service. Kind RegardsStuart Wright - Director

5/5

Trustpilot

Excellent service

M.B.Having not moved house for 37 years , we felt daunted by the prospect. From the first visit to our property through to exchange Richard provided a huge amount of support and guidance. He displayed a fountain of property knowledge from marketing to engaging with the most appropriate buyer. He communicated with the buyer on a weekly basis and then updated us. All of the staff in the Camberley branch were very polite and helpful and the legal team provided a professional and timely service. Thank you all !I would highly recommend Vickerys to anyone selling their home.

Monica · 5 December 2022

Agent replied · 11 June 2024

Dear Mrs Burton,Thank you ever so much for taking the time to leave us this fantastic review.We do understand how daunting the process can be especially if you haven't done it for a long time, so I'm glad you felt we provided you 'a huge amount of support'. We wish you all the very best for the future. Kind regards,Richard Orme - Director

5/5

Trustpilot

I can not recommend Vickery enough!

I can not recommend Vickery enough, in particular Edward from Frimley/Camberley who has guided us through every step of the way for the last 6months, while we are expecting our first baby! Weekly updates and statistics by phone call where a minimum and unexpected. Communication towards exchange increased to daily phone calls sometimes up to 4/5 times. This wasn’t just to ourselves but relevant solicitors and estate agents within the chain along with our buyer also. Communication has always been fast and no email or call was left unanswered. Edward comes across professional, knowledgeable, has a great personality he always went out his way to help and nothing was too much trouble! The rest of the team all where helpful however Edward was who we had all our communication with. Would use Vickery again without a doubt and request we deal with Ed again. (However we are never moving again haha!) Thank you once again!

Zoe · 30 November 2022

Agent replied · 11 June 2024

Dear Zoe,Thank you very much for taking the time to leave Edward this fantastic review! I understand this has been a fairly lengthy process for you all, so I'm glad Edward has been so helpful throughout. If you do ever decide to move again you know where we are! We wish you all the very best in your new home and with your new baby!Kind Regards,Richard Orme - Director

5/5

Trustpilot

Vickerys is far the best estate agency in the area

Vickerys is an amazing company, 100% best estate agents we’ve ever had the experience of working with. Our estate agent Matt would call every single week with routine updates and would contact us immediately as something happened. Nothing was too much trouble for them and you know they are always on your side. Every member of staff in the office was incredibly friendly and helpful and willing to find out answers to questions straight away. Matt was able to explain every step of the process to ensure it was easy to understand each part and we wouldn’t consider any other estate agent if we ever moved again. So incredibly happy with the service of Vickerys and Matt Bozier in particular.

Katie · 25 November 2022

Agent replied · 11 June 2024

Dear Mrs EdwardsThank you so much for taking the time to leave such an wonderful review for Matthew in the Farnborough office. I know it has been a rather long and at times stressful process for you both. I am delighted that with Matthews help, you have finally been able to move and we all wish you the best in your new home.Kind RegardsStuart Wright - Director

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Vickery Holman's Google reviews

Questions about Vickery Holman

How many reviews does Vickery Holman have?

Vickery Holman's Exeter office has 698 reviews across two platforms: 10 on Google, 688 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Vickery Holman's rating?

Vickery Holman is rated 4.8 out of 5 across all 698 reviews, and 2.6 out of 5 on Google from 10 reviews, checked 9 October 2026.

Where is Vickery Holman's Exeter office?

Vickery Holman, Balliol House Southernhay Gardens, Exeter EX1 1NP.

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Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.