Every review we hold for the Exeter office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThank you Richard, Evie, Allison and the gang
Although the whole process was stressful due to a number of outside influences and chains falling down I cannot fault the guys at Vickery in Frimley. They were always available at the end of the phone. They rang every week with updates, whether there were any or not. Nothing seemed to be to much trouble and I would recommend them to anyone looking for an Estate Agent.
Sarah · 23 February 2022
Agent replied · 11 June 2024
Dear Mrs Byrne,Thank you very much for taking the time to leave this lovely review for myself, Evie and Allison.It was a long process, but we are so glad we got there in the end for you!We wish you all the very best for the future!Kind Regards,Richard Orme - Director
★★★★★ 2/5
TrustpilotPoor experience and negotiated our exchange and completion directly through the seller
Misled by Vickery throughout the process. Having lost our previous property with a baby due in October we were delighted to be advised by Vickery that the seller of house we were purchasing was already almost at exchange and it would be a separate chain completing in August. This couldn't have been more wrong. Jamie from Vickery was Impossible to get hold of, never called back, when we did speak to Him we were given wrong info or info wasn't passed between us and our seller. We were being told that we were holding up exchange when our sellers seller wasn't ready to exchange or complete! Our buyer was threatening to pull out. Eventually we asked to view the property again and fortunately met our seller and negotiated from there. Even once we had agreed exchange and completion Vickery weren't aware of this! Eventually emailed the director directly and finally moved! Terrible and stressful experience!
Mr · 3 October 2017
Agent replied · 11 June 2024
Dear Mr & Mrs Rosewarn,Thank you for taking the time to provide a review. I am very sorry to read that on this occasion you feel dissatisfied with the service you have received. We will look into your concerns and will be in touch with you shortly. Kind regardsRichard Lake - Director
★★★★★ 5/5
TrustpilotI was struggling to find the right fit for me.
I was finding it hard to find the right place for myself and a freind. We couldn't find one that was the right fit for us, however we then received a phone call from Hasan. He was instrumental in our decision making, he showed his knowledge on the flat we visited and a great welcoming, professional attitude. In light of this excellent experience vickery and Hasan gave me, I would recommend both the organisation and himself to a freind or family member.
Jordan · 30 August 2017
Agent replied · 11 June 2024
Dear Mr PullingerThank you for taking the time to write such a great review. I am delighted to hear that Hasan provided such a professional and knowledgable service and I have shared your comments with Hasan who sends his regards.If we can be of service to you in the future please let us know.Kind regardsRichard Lake - Director
★★★★★ 5/5
TrustpilotFirst class Lettings Dept.!
I have always used Vickery for house purchase & sales, & for managing 2 rental properties over the years. Service is brilliant - the Lettings Dept are always ahead of any situation, find tenants really fast & leave me with absolutely nothing to do regarding managing my rental property, which is great as I am often out of the country. Everyone is friendly & totally professional - any query is answered instantly. Bridget & Karen handle everything with cheerfulness & assuredness, & the staff dealing with tenant-finding have been excellent as well. Thank you!
D · 17 August 2017
Agent replied · 11 June 2024
Dear Mrs ElliottThank you so very much for taking the time to leave us such a lovely and positive review.I will pass on your praise to everyone in the Lettings Department and those involved with finding you tenants for your property.Many thanks & kind regardsKaren Howard - Lettings Admin. Department Manager
★★★★★ 5/5
TrustpilotExcellent Service at Vickery Estate Agents
I was rather convinced that buying a property on my own for the first time was going to be a daunting and complicated process. Having seen the property I really wanted, I found myself dealing with two agents at Vickery Estate Agents, mainly Evie Barwick, supported by Adi Mulholkar. Highly professional and efficient, I could not have been better looked after from the start to the completion of the sale. Nothing was ever too much trouble for Evie, she communicated regularly with me and was always on hand to explain the process whenever I needed. When she was away, she handed me over to Adi who provided a seamless transition of communication and the same courteous support. Even when a problem arose with the sale which provoked circumstances beyond our control, (nothing to do with Vickery), they were on hand to provide support to ensure myself and the people who were selling the house to me were kept up to speed and thus reduced the stress for everyone at a time when it really mattered. I would definitely recommend Vickery Estate Agents and am so grateful to Evie and Adi for their integrity and knowledge in providing such a professional and personal level of service.
Caroline · 24 July 2017
Agent replied · 11 June 2024
Dear Mrs CarlisleI am so pleased to hear that Evie and Adi provided you with such a professional and efficient service during your purchase, even, when on occasions, things didn't go too smoothly.I will pass on your kind words to Evie and Adi and we hope that you will be happy in your new home.We will of course be in contact with you through to completion and thank you for taking the time to write a review and for your recommendation.Kind regardsRichard Lake - Director
★★★★★ 5/5
TrustpilotWe had the house on the market for 2 days before an offer was accepted by us.
We had the house on the market for a very short time before we received an offer so can not fully comment on how the long term viewings/appointments would have worked. But on the flip side of that we had a very difficult buyer and they had an even more difficult and challenging Solicitor, so for us and SAM and CHARLIE it has been a long and fairly stressful sale. However, they kept us fully informed all the time, did whatever they could to put themselves in the middle of the situation to act as sounding boards for all parties and eventually we have secured an exchange and completion. So hats off to SAM and CHARLIE for a great job and for looking after me when I was in the office in tears when the co pletion fell through 4 times. They were brilliant and we can not thank them enough.
Jane · 19 July 2017
Agent replied · 11 June 2024
Dear JaneThank you for taking the time to leave a review. It can be a stressful experience buying & selling a house and it looks like this was no exception. I am delighted that Sam & Charlie were able to try and take some of that stress away from you. You certainly were in good hands. I have passed on your kind words to them both. Congratulations on your exchange and completion. If there is anything we can help with in the future please do not hesitate to contact us.Kind Regards Stuart Wright, Area Director
★★★★★ 5/5
TrustpilotSam Teague and Charlie Gregory at the West End office
The question above asks if I would recommend this company to anyone. I can't speak for the rest of your company but if Sam and Charlie are typical employees then I would certainly recommend Vickery Estate Agents.We sold our house after numerous viewings but throughout it all Sam remained confident of a successful outcome and never once stopped doing his best to gain that elusive sale. Most of the viewings were carried out by Charlie and his dedication and enthusiasm never wained. When we considered trying another agent Sam persuaded us to stick with Vickery at a lower price and that was undoubtedly sound advice.Sam and Charlie worked really well together as a team and are a credit to Vickery and themselves.Kind regards,Gordon Kerr
Gordon · 14 July 2017
Agent replied · 11 June 2024
Dear Mr KerrThank you so much for your kind words. Its always great to see when members of the team get recognised for their hard work and service. I am delighted you have been so happy with the service you received.I have passed your comments onto Sam and Charlie in the West End office and we all wish you the very best in your future. Kind Regards Stuart Wright, Area Director
★★★★★ 5/5
TrustpilotStuart and James Lightwater office.
Just sold my house with Vickery Lightwater, James and Stuart are worth their weight in gold. I have had a lot of bad experiences with estate agents but theses guys are a breath of fresh air nothing was too much trouble, they were on top of everything and kept us up to date. They were honest and had a good idea of the property's in the area and managed to get us the highest price much more than the other estate agents quoted and got it quickly. I no longer live in the area but I wouldn't even bother with any other estate agents in the future and would just use Vickerys, would recommend to anyone.
James · 13 July 2017
Agent replied · 11 June 2024
Dear Mr ListerThank you so much for taking the time to write such a fantastic review. I would go as far to say this sums up everything Vickery and its staff are about. I am delighted we achieved everything we set out to and were able to show you that not all agents are the same.We wish you all the best for your new adventure.Kind Regards Stuart Wright, Area Director
★★★★★ 5/5
TrustpilotReally impressive bunch at Vickery…
Really impressive bunch at Vickery Lightwater. I just bought my first home with them and Richard, Toby and Ollie couldn’t have been more helpful. Regular phone calls to keep me updated and happy to answer any questions I had. I hope to not move from my new home any time soon, but when I do I will be going to Vickery Lightwater to sell it. Thanks for all your help!
SC · 21 June 2024
★★★★★ 5/5
TrustpilotProfessional, Courteous Service
Vickery Estate Agents provided us with an excellent service during our recent house sale. The team were polite, courteous and professional in all their dealings with us. Stuart, Matt and the team kept us informed of progress and provided advice where necessary.
Ms · 23 February 2023
★★★★★ 5/5
TrustpilotAll In One
All In OneI chose Vickery to sell my place as I had some previous experience with the company. I knew that they would sell my place in an ethical, trusted and honest way for me which they did My agent Ieuan Denman did an awesome job. The All In One package worked really well for me too, having the conveyancing done on-site sped the process up, Lorraine Down really made light work of everything.100% recommended, I will totally use them again.Matt B
Matt · 24 April 2017
Agent replied · 11 June 2024
Dear Matt B,Thank you so much for taking the time to review our service, in particular your dealings with Ieuan Denman based in our Camberley branch. It is great to hear that the joined up nature of our 'all in one' service worked so well for you. I have passed your comments on to Ieuan and Lorraine who both send their warmest regards. If we can be of service again to you in the future please do not hesitate to contact us, and we wish you all the best in your new home. Kind Regards,Richard Lake - Director
★★★★★ 5/5
TrustpilotWe've had a positive experience
We have had a positive experience with vickery in fleet when selling a property in the past, so did not hesitate in choosing them again. We are so glad we made that decision. From the quick viewings, to the quick offer and updates about progression of sale we have had a great experience with the team. Chantal in particular did a great job at keeping our buyer on board when things further up the chain were not going quite as planned! Again we are so happy we decided to go back to vickery and would highly recommend them!
Mr · 13 April 2017
Agent replied · 11 June 2024
Dear Mr & Mrs DonoghueThank you so much for taking the time to review our service. I am very pleased to hear that you have had another positive experience with the services which we have provided andI have passed on your kind words to Chantal and the team in Fleet. Kind RegardsRichard Lake - Director
★★★★★ 5/5
TrustpilotVickery Estate Agents - You would be mad to go elsewhere
I have bought & sold many houses in my lifetime and have no qualms about recommending Vickery Estate Agents. No fancy chat, no outlandish promises. Vickery staff have an honest approach, which in my mind manages expectations. Staff are attentive and answer calls and emails in a timely manner, assuring you are kept up-to-date with progression. I chose the All-in-One service, which was excellent. Lawyers handling the sale work hand-in-hand with Vickery ensuring everything runs smoothly. Good job done, sale done and completion date all in 8 weeks.
Christine · 10 April 2017
Agent replied · 11 June 2024
Dear Christine Reynolds,Thank you for such a wonderful review of the service you have received from Alex Cox and his team in our Frimley branch. I am delighted to hear that you would recommend us, and our 'All in one' service has made the whole process run so smoothly for you. I have passed on your feedback to Alex and the rest of his team. We will be in contact again on the day of completion, but if we can be of any assistance in the meantime please do not hesitate to contact us. I hope the move goes well, and I wish you all the best for the future. Kind Regards, Richard Lake - Director
★★★★★ 4/5
TrustpilotThe service we received was great
The service we received was great however with a few tweaks the services would have been perfect! We were given conflicting information about who had been living in the property beforehand, which wasn't an issue for us just a bit confusing! However their process was very quick and were able to help us a get deal as this was our first house purchase. They were always availble to call if needed, always answered our questions or got back to us with the relevant answers and were very accommodating to us viewing the property multiple times before purchase.
Mr · 9 February 2017
Agent replied · 11 June 2024
Dear Mr Rose & Miss Hedley, Thank you for your feedback I am delighted you had a positive experience buying your first home together and that my team were able to help you with any questions you had throughout the process.I note your comments in regard to initial information received about the property. I can assure you this will be taken on board so that we can continue to improve our service in the futureWe wish you both all the best in your new home and we would love to come and see the work you have done once the property is finished.Kind Regards,Stuart Wright - Area Director
★★★★★ 5/5
TrustpilotHighly Professional Service
I couldn't be happier with the service I received from Vickery Estate Agents when they sold my house - They had two viewings within about two hours of my appointing them! From appointment to completion took six months, through Covid and two buyer withdrawals (both times they had new potential buyers ready to view within hours). Even at the height of the lockdown, they kept in contact at least once a week. Highly Recommended.
John · 1 August 2020
Agent replied · 11 June 2024
Dear Mr Edelman,Thank you so much for taking the time to post such a positive 5 Star Review for our Frimley team. We are delighted that you have been so happy with the service and support we have provided to you. It has been a pleasure to act for you and we are most grateful for your custom.We all send our very best wishes to you for the future.Kind Regards,Steve Connolly - Managing Director
★★★★★ 5/5
TrustpilotHouse sale Farnborough
Vickery recently sold my late mother's house for me. Matt Bozier was my point of contact. He updated me every Thursday and was efficient and cheerful. I would highly recommend the service I received from Vickery.
S · 26 July 2023
★★★★★ 5/5
Trustpilotafter a long process of selling my…
after a long process of selling my house vickerys, mainly matt and brad sold my house these gentlemen gave me top quality feedback vickerys hold a quality team to which I rate matt and brad in the top of the list plus their package includes solicitors which save a lot of time once again I highly recommend vickerys to sell your house thank you again the A team
John · 20 October 2021
Agent replied · 11 June 2024
Dear John RhodesThank you for taking the time to leave Matthew and myself a 5* review. I have passed on your kind words to Matthew. We hope you will be happy in your new home.Kind RegardsBradley Hawkins - Client Manager In Charge
★★★★★ 5/5
TrustpilotLetting and property sale
Have recently used Vickery-Camberley for both letting and subsequently selling my property. Both these processes were made incredibly smooth by the professional and efficient staff. Excellent communication and updates were really appreciated especially as I am currently residing overseas. There are always cheaper alternatives, but you get what you pay for, and with Vickery you get an excellent service made all the easier and without the stress due to their experience and knowledge of the local property market.
Mr · 24 May 2018
Agent replied · 11 June 2024
Dear Mr Terrill,I'm thrilled you have been pleased with the service provided by our Sales & Lettings teams over the years. It has been a pleasure working for you and I will be sure to pass on your comments to our staff in both departments.Thank you for taking the time to write your review, we look forward to assisting you again in the future.Kind regardsChris Gray - Manager
★★★★★ 5/5
TrustpilotVery supportive and helpful
11/10 ! Very supportive and helpful. Selling our property and buying our new home helped on both sides giving great knowledge, making it stress free and always carring about what we want first. Informing us of everything we need through out the chain sales and providing us a great new home at the end. We have used them twice on buying and selling our homes now and will use again next time, positive and brilliant people to work with.
Mr · 20 April 2017
Agent replied · 11 June 2024
Dear Mr Elliott & Miss NeedhamThank you for your kind words and for taking the time to leave us such a lovely review.We are so pleased to hear that you have had another positive experience with the services which you have received. I have passed your comments onto the team in Fleet, who have all said that it has been a pleasure working with you.If we can be of any further assistance please do not hesitate to contact us.Kind regards,Richard Lake - Director
★★★★★ 5/5
TrustpilotHighly recommend
Highly recommend, Vickery give the personal touch much needed when buying or selling a house and I have experienced this with both!Edward in particular has gone above and beyond ensure the process is as smooth as possible - excellent communication and professionalism - He has been nothing but accommodating to my queries and needs throughout.Thank you again Edward! :)
Kate · 29 November 2022
Agent replied · 11 June 2024
Dear Ms Darbyshire,Thank you so much for taking the time to leave Edward this fantastic review! It has been a pleasure working with you on a sale and a purchase now, and we hope you will be very happy in your new home!Kind regards,Richard Orme - Director
★★★★★ 5/5
GoogleIan Davidson was very attentive and helpful at all times. He should get a bonus!
Rees · 28 May 2022
Agent replied · 9 June 2024
We will certainly pass that on Rees! :-)
★★★★★ 5/5
TrustpilotVictorious Vickery!
We chose Vickery as they were the most positive, confident and knowledgable of 3 other agents in regards to the house and it’s sale. They also gave us the highest market value estimate by far and despite the other agents saying this was a tactic it turned out to be spot on and we near enough got the asking price! All the way through the process they’ve been “on it” and communication has been good. Thoroughly recommended!
Louise · 6 June 2018
Agent replied · 11 June 2024
Dear Mrs Keeble,I'm so pleased you are happy with the service we have provided. Having such positive reviews from our clients is extremely important to us. Thank you for taking the time to write us a review, and thank you for choosing Vickery.Kind regardsChris Gray - Manager
★★★★★ 5/5
TrustpilotLewis, estate agent super hero
Lewis was great and held everything together when our own online estate agent went in to administration. Lewis and his team were professional, motivated and highly effective.
Grumpface · 21 March 2019
Agent replied · 11 June 2024
Dear SirThank you for taking the time to leave Lewis and the Farnborough team a review. I am delighted we were able to help in what are very unusual circumstances and that the move all went through successfully. We wish you all the best in your new home.Kind RegardsStuart Wright - Area Director
★★★★★ 5/5
TrustpilotHighly recommended and great communication throughout the process
Vickery were the estate agents that I was buying my new home through. They were very helpful throughout, especially ensuring that I was kept updated during the process. I would like to call out Jordan Richards who I found to be very polite and friendly and went above and beyond to chase down outstanding actions by liaising with all parties involved.
Louise · 24 September 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.