Trusted Agent profile · Exeter
Verified
★★★★★
96 reviews across 2 platforms
5 Southernhay West, Exeter, EX1 1JG
Part of Northwood, see every office.
Northwood's office in Exeter, at 5 Southernhay West, is rated 3.8 out of 5 across 96 reviews on two platforms, including 83 Google reviews rated 3.7.
Every review we hold for the Exeter office, from every platform, shown as written. First names only.
5/5
allAgents"Excellent service ,..."
Mark was very efficient and in my experience I would rate northwood as the best Estate agents in Exeter. Unfortunately for us things didn't turn out how we wanted due to our circumstances, but Mark was understanding which helped.
5/5
GoogleMark and the team were extremely helpful and supportive in the sale of our property and went out of their way to assist in difficult personal circumstances. I can't thank them enough for all their kindness.
5/5
GoogleFaye went above and beyond to make life easy for us as a younger couple. She kept us informed every step of the way and really made the move easy. Thanks Faye and Northwood Exeter.
1/5
GoogleDO NOT RENT FROM THIS COMPANY. I have rented a number of properties since selling my house to relocate. Northwood lied to us from day one. If only landlords knew how badly their properties are being mis-managed. The property was let to us in an appalling state. We were forced to sign paperwork confirming it was in perfect condition before being handed the keys to discover the truth. Spent our first 2 days taking photos and compiling a genuine schedule of condition, then 2 weeks scrubbing off the filth. They kindly paid us £50 for cleaning lol. A further 9 months spent doing repairs and tidying the place up, at which point we had an inspection and were told the place had never looked so good. Closely followed by a pre-Christmas 'phone call informing us they were putting it up for sale! We live in a lovely property now, managed well, by a reputable agent. A lesson learned, as they say. Northwood are without doubt the rudest, most unhelpful and dishonest people I've ever dealt with. The only repair they carried out (floor) resulted in a bat infestation! I guess they'll respond to this feedback claiming none of this is true. AVOID!! AVOID!! AVOID!!
5/5
GoogleFrom start to finish northwood made the whole process very simple. Faye was a great support helping us move quickly out of our horrendous last property (through another agent). Would definitely recommend
1/5
allAgents"AWFUL! STOLEN OUR MONEY..."
NORTHWOOD - EXETER I wish I never used this company it has been nothing but a nightmare since day one. The day we signed our rental agreement we got the keys to the property and were surprised to see a sofa in our "unfurnished" house. We asked northwood to take the sofa away because we had bought our own. they refused to do so and * who was very rude and abrupt and told us it was ' part furnished' despite being 'unfurnished' on the listing! We then lost 10% of the cost of our furniture as it had been made to order. We then spent 2 weeks trying to work out who our gas was with... we called northwood and were told "We think it's british gas" and it was on DD. after much confusion we discovered northwood were wrong and it was with E-on... not only that but it was also a pay meter which they didn't leave us a card for! Shortly after getting that sorted our boiler then broke... Northwood left us waiting nearly 2 weeks without central heating whilst we had a new born baby in the house... disgusting! Luckily we had family who came to our aid and supplied us with electric heaters. When we moved in there was also a leak under the sink each time the washing machine was used, we contacted northwood about this a few times and they never returned our calls, eventually after 4 attempts they said someone was coming out to the property to look at it.... but when the maintenance man arrived he said "Hi, * has sent me here to fit a shelf"... where that come from I'll never know... surprise surprise we never got this fixed and it remained even a year later! We also had problems with damp in this property that we reported to northwood... bare in mind we had a new born in our house *they said the damp was caused by us and we should keep the windows open 24/7.****Although i wasn't expecting much from a person then sends a maintenance man to fit a shelf when you have a water leak **. When we were served notice due to the owner wanting the property back me and my partner decided to leave early after all the trouble northwood caused us. We contacted the office to serve counter notice and the woman we spoke with agreed our check out date was 10/08/19. On the date we were due to leave northwood started acting dumb and pretended we never served counter notice.... they are now trying to steal our deposit and charge us a month rent for a month we've not even been in the property! We complained to *** the director but she was just as unhelpful... she denied that any of her staff accepted our counter notice and was uninterested in looking into our complaint properly. ****when speaking with her on the phone she has been rude, abrupt and defensive. We now have to take legal action to get our money back. DON'T USE THIS COMPANY!
5/5
GoogleRecently sold our property through Northwood, can't fault their service! Tamsin kept us up to date the entire way through the process & we had a nice quick & easy sale.
5/5
allAgents"Thank..."
Buying and selling at the same time as a solo parent in full time work was daunting to say the least! The process was really stressful at times with inevitable bumps along the way but Tamsin really made it all much easier and worked so hard to chase things and get us through to completion day. The whole team at Northwood were great but Tamsin in particular made the whole process much more manageable with her efficiency and understanding of how stressful things felt at times! I cannot thank her enough!
5/5
GoogleI've been renting my property through Faye at Northwood Exeter and the whole process has been effortless! Faye has gone above and beyond from start to finish.. would highly recommend!
1/5
GoogleTerrible agency for lettings if you're a tennant. Extortionate fees for a dire and lacking check in inventory (extremely poor resolution photos, missing items, no detail of faults) and unbothered staff. Won't let you come to you're exit check out then side with the landlord on all issues. Having never had money deducted from my deposit in 3 previous places of residence they somehow manage to find something and then try charging ridiculous amounts for it. Don't use this company for your own sake. Oh and 5 star reviews from the staff just below? Hmmm
5/5
allAgents"Recommend..."
I have rented through Northwood Exeter for the past 2 years. Any issues have been dealt with well and quickly. Now leaving the house but would recommend them.
5/5
GoogleWe got our flat via Northwood and they have been very professional and helpful throughout our tenancy. Recently we reported boliler water leakage and the technician was arranged … More
5/5
GoogleBrilliant agency and personnel. From the moment Faye led my request to view, through to the ongoing work of Adrian, Rachel and Katherine my experiences with Northwood have been fantastic. I've dealt with many agencies over the years and Northwood are the top of the tree. They are highly professional and efficient: I always get immediate responses but they are also courteous and friendly at the same time. The very best around.
1/5
GoogleAwful. Not recomend.
5/5
GoogleMark was brilliant, Northwood really helped us get over the line when we thought the exchange would fall through.
1/5
GoogleAbsolutely dreadful - they don't do anything, the mould in the bathroom was never treated and the boiler gas been broken since last October. I am currently trying to move out and they are having viewings! I would never use Northwood again and would advise anyone looking to rent or let out or buy to avoid them. They aren't worth the money.
1/5
GoogleI dealt with a person named Layla, very loud, unprofessional attitude on the telephone, no interest in listening to the customer. I would not recommend.
5/5
allAgents"Fantastic professional..."
We've had bad experiences with estate agents...but we couldn't have been happier to go through the sales process with such fantastic people like mark Farrell and Tamsin Saunders...they both kept constant communication and always found time for us if any problems occurred...I can't recommend there services highly enough...thankyou to you both...we hope your estate agents goes from strength to strength..
5/5
GoogleCharlie showed us the property. She was welcoming and friendly.
1/5
GoogleThe house we rented had multiple issues which were either not resolved or completed to a poor standard. The landlord (who was also the owner of Northwood) also took every opportunity to squeeze every penny out of our deposits when we left - even for issues which were present when we arrived.NegativeQuality, Professionalism
1/5
GoogleIn over twenty years of renting Northwood is the worst estate agents I've ever dealt with. Poor communication and rude staff.
1/5
GoogleThey did not turn up for a house viewing appointment. I tried to call their office, they did not answer. Left voicemails at their office to ask what had happened, they did not come back to me.
1/5
GoogleTo protect my identity I have hid my actual name but in a nutshell you won’t get your deposit back. They’ll take half if not more. Ask for actual invoices of damages done otherwise the owner will take the mick out of you the tenant
1/5
GoogleOnly gave one star because no option for Zero. Avoid these agents like the plague. Unprofessional, unhelpful and have caused 6 months of hell for myself and my partner. Worst agents I have ever dealt with.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Northwood's Exeter office has 96 reviews across two platforms: 83 on Google, 13 on allAgents.
Northwood Exeter is rated 3.8 out of 5 across all 96 reviews, and 3.7 out of 5 on Google from 83 reviews.
Northwood Exeter, 5 Southernhay West, Exeter, EX1 1JG.
