Every review we hold for the Exeter office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleDo not use Northwood for lettings! Read on for tips to not get scammed by letting agents.
On checking out, my housemates and I requested to get the deposit back from the deposit protection scheme. However, there was no response after 10 days (which they should respond after 10 days unless they want to raise a dispute to deduct your deposit). I called Northwood (Will was the one who responded) and he didn’t sound too happy about it, his tone sounded irritable which is odd because the money is ours to begin with and we are your clients! Will claimed on the phone that there were “loads of things to be cleared out” and when I asked what it was exactly, he said “an array of things such as clothes”.
Now mind you, we took a video of the house before and after moving in, including the exterior and the front and back gardens. They were time stamped and there was absolutely no rubbish and belongings and we cleaned it extremely well. He said that they will be charging us and that the landlord will be collecting evidence. Well, go on then, we would definitely like to challenge the clothes that you were talking about.
Also, future tenants please note. TENANTS IN ENGLAND SHOULD NOT BE CHARGED CLEANING FEES WHEN MOVING OUT. EVEN IF CLEANING FEES WERE MENTIONED IN AGREEMENTS, THEY CANNOT BE ENFORCED SINCE THE INTRODUCTION OF TENANTS FEES ACT 2019. IF THEY DO CHARGE YOU, THEY CAN BE FACED WITH FINES UP TO £5000.
Though there were no clothes left by us, I would like to also mention that whilst rubbish during the stay was responsible by the tenants, any rubbish left upon moving out is RESPONSIBLE BY THE LANDLORD/LETTING AGENT.
Usually I would avoid leaving bad reviews like this as it simply waste my time and energy. However, Northwood so kindly sent and forwarded an email stating that the landlord is not going to deduct anything this year as a “covid goodwill gesture”. It seems like this has been happening for a while now. I would also like to mention that there is no goodwill gesture going on, we are just taking back OUR money and your claim of us not clearing a wide array of items like clothing DOES NOT WARRANT ANY DEDUCTIONS.
Even to the last email, you were adamant about charging us and you ONLY returned the deposit because you know that we have video evidence of a clean house and not one littered with clothing. I would be really curious to see your evidence that we have clothes left behind and maybe we can pick these clothes up someday to donate to the charity.
For people looking to rent houses, refer to the TENANT FEES ACT 2019 to see your rights and what can or cannot be charged. Challenge your landlords or agents if they do charge you illegally, or simply just report them. ALWAYS take video evidence before and after moving in.NegativeResponsiveness, Professionalism
Jiajia · 1 January 2022
★★★★★ 5/5
GoogleThank you to Jon and the team for facilitating the purchase of our new home.
Sephi · 25 June 2025
★★★★★ 5/5
GoogleMike helped fix our tap, quick, efficient and freindly. All you could ask for.
Toby · 6 December 2025
Agent replied · 11 December 2025
Dear Toby, Thank you for your fantastic review! We’re delighted to hear that Mike provided quick, efficient, and friendly service. Our team is committed to ensuring a positive experience for our tenants, landlords and contractors, and your feedback truly validates our efforts. If there’s anything more we can assist you with, please don't hesitate to reach out. Best regards, The Northwood Team
★★★★★ 5/5
GoogleThe agents are very helpful and understanding. They helped us from the beginning to the end of the tenancy. Especially Chris solved all the problems we faced. Thank you for everything, Northwood.
Ali · 7 October 2024
★★★★★ 5/5
allAgents"I could not praise Northwood..."
I could not praise Northwood enough in particular Will Pring who we mainly dealt with, they have gone above and beyond looking after us during our tenancy! Everyone at Northwood were extremely friendly and easy to talk to, All problems were resolved fast and efficiently. Due to unforeseen circumstances we had to leave the property quite quickly and they really did help us as much as they could and for that we are extremely grateful! 10/10 definitely will use again.
Liam · 9 July 2017
★★★★★ 5/5
allAgents"Mark at Northwood Exeter has..."
Mark at Northwood Exeter has been a godsend to us over the last couple of months. As first time buyers we had no idea what we were doing and Mark went above and beyond to help us with anything we needed, including bending over backwards to view our now new home. Always helpful and approachable. We couldn't have done it without you!
As with the other staff we had contact with we always found to be extremely helpful. Keep up the good work guys!
Welsh · 23 May 2017
★★★★★ 5/5
allAgents"While renting a property in..."
While renting a property in Exeter, we have mainly had the pleasure of dealing with Will Pring, who has been incredible helpful over this year. He is friendly yet professional, reliable and punctual, and has dealt with any queries we have had imminently (even once popping straight in on his way home!). He has made the whole process of renting very smooth and easy - the next letting agency has definitely got something to live up to!
Anonomous · 6 July 2017
★★★★★ 1/5
GoogleMy daughter move into a student house in Exeter at the beginning of September to find no hot water in her shower and bedroom door locks broken
6 weeks later this agent has done nothing
John · 23 March 2024
★★★★★ 5/5
GoogleRented with them for 5 years, over all good, got my all deposit back. Thank you Northwoods 👍 …
Sam · 1 January 2023
Agent replied · 31 December 2024
Thank you Sam! You were a great tenant!
★★★★★ 5/5
GoogleI can highly recommend Mark at Northwood. We purchased our home through them in November and Mark was extremely helpful, polite and courteous. Nothing was too much trouble and he always answered our questions and was prompt at calling us back when he said he would. We would definitely use Northwood if we decide to move again! Thank you so much for helping our move go smoothly as it could.
Jo · 2 January 2018
★★★★★ 2/5
GoogleOur first time for selling a house. Everything was done in a rush. Had to pull them up on the photos they did for us, and then the spelling mistakes in the literature. Our house wasn't the most tidiest, though in a good location. It was a stressful event from start to finish. I would use an internet based agent in the future at a much less fee.
Robert · 2 January 2019
★★★★★ 2/5
GoogleTerrible service, terrible communication. Useless.
We have been waiting over a month and a half for the agents to deal with issues with our student house. I have emailed, called and spoken to at least 3 different members of staff who promised they'd "get it sorted right away"! Still waiting. I've contacted them at least once a week for 6 weeks.
Communication about work on the house is shocking, and actually getting work done, impossible.
We will not be renting through Northwood again.
Grace · 23 March 2024
★★★★★ 5/5
allAgents"We would like to thank Mark..."
We would like to thank Mark for the professional service he provided with the sale of our house in Cullompton. He went above and beyond to help us out with the sale and made sure that any problems was resolved quickly. We have no problem with recommending your agents to anyone who wants to sale their house. Please can you let Mark know that we really appreciated his help.
Mr · 7 December 2017
★★★★★ 1/5
GoogleWould never rent off this company again. Property has mould and damp. Rather than address the situation we get given notice to leave. A dreadful person called faye seems to think that we have a condensation issue and not a damp problem! Obviously brains cannot be brought as damp stems from condensation! I've made sure environmental health is aware of the situation, thinking about court proceedings. I will be watching this property once I've moved to make sure that they don't rent it b4 the damp situation is addressed. Faye has proven to be rude, righteous, ignorant and unhelpful
J · 2 January 2019
Agent replied · 31 December 2024
Thank you for your response. A report from an independent 3rd party was carried out to determine the cause of the issue. The landlord has instructed the property to be returned to her which is why notice has been given, this is not as decision that was made by us. We will not be re-letting the property.
★★★★★ 5/5
GoogleI was renting with Northwood Agency for over 3 years and I need to admit that last few months were nothing but amazing!
Quick respond, kind and helpful staff.
The biggest appreciation needs to go to Charlie! Thank you again for all you did and how happy and passionate you are!
Karolina · 16 April 2025
★★★★★ 5/5
GoogleI found Northwood is really helpful in providing me a chance to find a good accommodation in the UK. Moving to the UK with family is quite challenging, but Northwood is there to help me sorted this out as my first and unforgettable moment of living abroad.
Fatmawati · 1 January 2024
Agent replied · 31 December 2024
Hi Fatmawati, thank you for your review! We hope you enjoy your new home in the UK, it was a pleasure working with you.
The Northwood Team
★★★★★ 1/5
GoogleI have never delt with such awful people, honestly couldn't believe the attitude of the owner! They were prepared to make my family homeless for the sum of £1200 during legal issues with a 3rd party.
Terrible don't touch with a barge pole.
Adam · 23 March 2024
Agent replied · 31 December 2024
Hi Adam,
Thank you for your feedback - unfortunately this is completely unrepresentative of the issue at hand. I can confirm that this issue has been fully resolved and that you have been able to remain in the property without any expense incurred to yourselves. This matter came about due to contract negotiations with the landlord which would trigger the end of tenancy process, and we will always do everything we can within the remit of our contract with landlords to ensure that our tenants are not negatively impacted by these negotiations.
We are very pleased that you are able to remain in your current home, and wish you and your family all the best for the future.
Kind regards,
Charlotte
Northwood Exeter
★★★★★ 5/5
GoogleNorthwood have been handling our rental properties for many years. We are always kept in the loop regarding changes or repairs. They are extremely professional, courteous and very responsive to all inquiries. Five stars is for me very deserved. Highly recommend.
Dee · 12 June 2025
★★★★★ 1/5
allAgents"Avoid at all costs. Rude,..."
Avoid at all costs. Rude, unhelpful and worst of all lie to your face. Accuse you of allsorts to make an excuse to leave you in the lurch. Calls are not recorded so can accuse you of allsorts. Most unpleasant bunch of people (especially Gail-unfit to manage) I have had the misfortune of dealing with.
AVOID AT ALL COSTS!!!!!.
Annonymous · 12 November 2016
★★★★★ 5/5
GoogleWe were thoroughly impressed with the service provided by Northwood , Their professionalism, responsiveness, and proactive approach made the entire rental process seamless. We highly recommend them to any landlord looking for a reliable and efficient estate agent."
Shirley · 17 June 2025
★★★★★ 5/5
GoogleNorthwood have handled my rental property for several years. They complete regular inspections of the house and send me a detailed report.
I am extremely happy with their service and communication.
KEITH · 14 July 2025
★★★★★ 5/5
GoogleThis has been my first experience of renting and I must say how pleased I have been with Northwood. Faye has been professional and responsive to any queries and concerns and very quick to put things right. I would highly recommend contacting Faye if you are looking to rent.
Paul · 2 January 2020
★★★★★ 5/5
GoogleGreat support through our renting journey. Northwood were prompt and efficient with fixing any property issues and were brilliant in organising moving in and moving out. Easy and stress free experience. Highly recommend!
Amy · 1 January 2024
Agent replied · 31 December 2024
Hi Amy, thank you for your feedback.
We're glad you had a positive experience renting with Northwood -- best of luck with your relocation! :)
★★★★★ 1/5
GoogleWe told Northwood agency we were looking for a long term renting as a big family and they said "yes sure no problem" property is a long term let. After 11 months before Christmas we got information about the landlord wanted to sell his property. They even did not mention about a Open house day. Guy over the phone just said"i am sure we mentioned that"No they did. Not. But we are not English so maybe he thought we do not understand English. It was very stressful time. We updated property... Clean the moulds in the bathroom and living room... Put a nice wallpaper... Wiped down a dust on the lampshades (1cm thick) when we moved in
but at the end we had to pay 150 pounds for "destroyed slabs in the garden"??? Till now I do not know about what were they talking about.Hope they improved themselves since then.NegativeQuality
Rafal · 1 January 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
