Trusted Agent profile · Exeter
★★★★★
382 reviews across 1 platform
8/9 South Street, Exeter, EX1 1DZ
Connells's office in Exeter, at 8/9 South Street, is rated 4.1 out of 5 across 382 reviews on 1 platform, including 382 Google reviews rated 4.1.
Tell us what you need and we'll put you in touch. Connells hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Exeter.
Every review we hold for the Exeter office, from every platform, shown as written. First names only.
5/5
GoogleWe had a viewing with Gabriel in Exeter, amazing estate agent, really professional and clear.
Thank you for sharing your positive experience with Gabriel at our Exeter branch! We're thrilled to hear that he provided you with professional and clear service during your viewing. If you have any further questions or need assistance, feel free to reach out.
5/5
GoogleWent into the branch with my husband and Emily was really helpful. Lovely & chatty. She helped me with their amazing mortgage services. Would 100% put my house on the market with Connells again.
5/5
GoogleMy husband and I are currently looking for properties within the area and have organised two viewings with Connells Exeter. Every person I have met or spoken to within the team have been warm, welcoming, incredibly polite and professional. The staff are a credit to the company. A special mention must go to Cameron, who I have dealt with in regards to the viewings and has made us feel at ease with what could be a very stressful time. Thank you to you all. I will definitely be recommending Connells in the future.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleThanks for all your help, we dealt with Jen and she was great
5/5
GoogleSold my house with Connells and they have been nothing but amazing ! We have been working closely with Harry and Jenny but have also had the pleasure of working with Byron, Shane and the rest of the team. Everyone has been so friendly and helpful. Can't recommend the team enough ! Absolutely fantastic customer service. Thank you to you all.
5/5
GoogleJames and Nathan at Connells are a well oiled team. I had speedy service from day one and straight forward clear advice in a complicated estate sale. Will definitely be recommending to any family and friends in the future to use Connells.PositiveResponsiveness, Quality, Professionalism, Value
Hello Becky, thank you for the lovely 5-star review of our team, its lovely to hear you would recommend us and we are glad we could help :)
5/5
GoogleOn purchasing a Property in Exeter recently, we found the staff at Connells a very Professional Team. Jenny Mansell provided excellent service from start to finish with good communication throughout. Nothing was too much trouble. Jenny and the Team at Connells come highly recommended by us. In our opinion they are the best Estate Agents in Exeter. Taylor & Taylor
5/5
GoogleAdam was fantastic in helping me with my mortgage, nothing was too much for him, answered all questions i had, polite young man, very much recommendPositiveQuality, Professionalism, Value
5/5
GoogleMy fiancé and myself recently rented a place from Connells in Exeter. Due to the short period of time that I need to get everything ready I have spoken to pretty much everybody in Exeter. I haven't got a huge budget for the rent so a lot of agencies had told me that I won't be able to find anything. I called up Connells and spoke with a gentleman called Ash we viewed one place and loved it. It was within my budget as well. Later a lady from the letting team called Rebecca have helped me with every single step along the way from securing the place and finally signed contract. The whole process was completed within a week. It is amazing. If you are new to Exeter like ourselves and needs help with finding a place and get everything done quickly. Look no further. Connells is the place to be and the team is super friendly I was a bit worried that I might not able to get the place that we love due to my fiancé is moving from Norway. The team had ensured me everything that there's nothing to worry about. Amazing team and efficient. They still have some really nice places available. Personally planning to buy our own home soon and for sure I won't bother with others. I got my help ready before starting. Thank you Connells and especially to Ash and Rebecca
5/5
GoogleGreat team to work with. All the team members that I spoken to during us using their services ha e been polite and respectful and obviously care very much about the jobs that they do. Would recommend. Always easy to get hold of on the phone. And sometimes some staff members have worked late past closing time (Brandon) who stayed on late to call with news of the sale.
5/5
GoogleAlthough we didn't end up purchasing via Connells, our experience with them and in particular Sam was brilliant. Sam's knowledge, enthusiasm and positive demeanour is an absolute credit to Connells.
1/5
GoogleI can't unfortunately give them a rating, the service has been appalling to both me as a tenant and to my landlord. They can't seem to organise the process of returning a secure deposit post rental period, even after nearly 2 months of leaving the premises. Poor customer service in that none of the staff seem to have any ability to help, or even seem like they can be bothered to help, just pass you on to another department who doesn't get back to you either.
4/5
GoogleI recently sold my house through Connell’s, Francesca had so much to put up with in the sale but handled it very well, much appreciated. Also, Nathan was helpful and very obliging
2/5
GoogleOnly giving two stars as sale went through at the end and the person showing us the house was really pleasant and engaging. Otherwise as a buyer avoid. Particulars failed to mention covenants and liabilities. Even after we and solicitor identified issues - no acknowledgement or acceptance from Connells they had made a mistake. Worse - extremely pushy and egregious agent keept on contacting us to drive through sale - even when we were still sorting out thier failures with our solicitor - to the point it bordered on harassment. If we did'nt really want the house - we would have withdrawn straight off - and at the end we were only one more email/call from Connells away from doing so. By our expirence as buyers - avoid.
5/5
GoogleTracy was superb, extremely friendly and definitely helps ease the tension of viewing a property. Absolutely wonderful.
5/5
GoogleWe enjoyed searching for houses with you. A big THANK YOU to Sam, Emily, Amelia and Adam who helped us to find the perfect home.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleTracey was friendly and enthusiastic about the house and we felt very comfortable being shown around her :)
5/5
GoogleWe were visited by Sam on Friday 23rd July he was on time very smart and pleasant. We chatted, then toured our house with him giving us feedback, Sam then explained in detail what happened next with regard to the selling process and fees involved. My wife and myself felt happy with what we were told and if all goes well going ahead with the sale.PositiveProfessionalism
1/5
GoogleBefore our property was marketed we had our doubts as to whether Connells were actually up to the standard that Nathan Butt the Sales Negotiator had promised. The sales particulars were appalling not only the grammar but also the details were incorrect in many areas. The so called professional photographs could well have been selling next doors house!!!! Although we had a buyer within 3 weeks I believe it would have sold with anyone who advertised with Zoopla or Rightmove. We have not had any communication from Connells since the offer on the house was agreed. No communication when contracts were exchanged and heard nothing from them since completion 2 weeks ago. This has been appalling service given we have paid them £4620 in fees. I would certainly not recommend the Exeter office.
5/5
GoogleTracy was superb, extremely friendly and definitely helps ease the tension of viewing a property. Absolutely wonderful.
5/5
GoogleFantastic Experience from Taya, Jonny and Tatum
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleHad an excellent experience with the team at Connells. Having looked for a property for months, Connells helped me find a property within 2 weeks! Furthermore, the process was made even easier due to the fantastic and efficient nature of the mortgage and sales team, who were really responsive and easy to contact at all times! Would highly recommend xPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI can recommend Connells Exeter for anyone who is looking to sell. Thank you!
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
GoogleLike the rest of Connells, an estate agency to be avoided. As a very experienced purchaser, I have nothing good to say about them whatsoever. All I will say is these are agents who inflate the price of property just so someone will put their house with them. They also fail to pass on offers as legally they should do and they will insist you see their financial advisor and take out their mortgages, their insurance, use their solicitors or they will not pass an offer on. When I see a property advertised with this agency it tells me the vendor is greedy and to be avoided - and I could be the victim of sharp sales practice. There are many fantastic estate agents who are honest and work hard for vendors and buyers but Connells just give the industry a bad name.
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Tell us what you need and we'll put you in touch. Connells hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Exeter.
