Trusted Agent profile · Essex
★★★★★
106 reviews across 3 platforms
1 Kingsdale Business Centre, Regina Road, Chelmsford, Essex, CM1 1PE
Property Stop's office in Essex, at 1 Kingsdale Business Centre, is rated 3.9 out of 5 across 106 reviews on three platforms, including 5 Google reviews rated 2.6.
Every review we hold for the Essex office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience would highly recommend!
I am grateful for the positive experience I had with the company and would highly recommend them to anyone seeking a reliable and professional lettings agent.
Dear Sam, We really appreciate your 5 Star review. Many thanks for taking to time to share your feedback. Best regards, Property Stop
5/5
TrustpilotA Professional Company
I found the company professional and quick in finding me a good tenant. They kept informed and had all the paperwork well coved.I will be using them again.Regards Mark Underwood
Dear Mark,Many thanks for the review. Really appreciate your comments.Best regards,Property Stop
5/5
TrustpilotExcellent Property Management Company
I have used this company for the last 3 years. They found very good tenants for me. The staff are professional and friendly. Communication is good.
Dear Chris, We really appreciate your review. Many thanks, Property Stop
5/5
TrustpilotAlways a great service
Property Stop supports us with our rental properties and has always provided excellent service. Their staff keep us well-informed and are always friendly and professional.
Dear Jo, Thanks for your kind review and continued business. Best regards Property Stop
1/5
GoogleRude on the phone, likes to cut you off when you're talking, someone called Abi Nice fake reviews under the bad review, strange how no reviews exist until a few hours after mine 2 pop up! The response was predictable. In future don't cut off people on the phone when they are talking. Be respectful
Dean Thank you for your feedback about your recent property search experience with our company. We apologise for any disappointment or frustration you may have experienced during the process. At Property STOP, we place a high value on providing professional and courteous service to all our clients. We would like to reassure you that our team member Abi is a valued member of our team and has consistently demonstrated a high level of professionalism and customer service. Your review has come as a surprise to us, but we appreciate your feedback and have taken it on board. We understand that our criteria for renting properties can sometimes be challenging for prospective tenants, and we apologise if this caused any frustration or inconvenience and that we are unable to assist you, However, we firmly believe that these standards are necessary to ensure the best possible experience for our tenants and landlords. Thank you again for considering Property STOP for your property search
5/5
TrustpilotVery professional service
I have been very happy with Property Stop over the past few years. I can recommend them without hesitation if you are looking to rent.
Dear Richard, Many thanks for taking the time to leave us a review. Best regards, Property Stop
5/5
TrustpilotI have used Property Stop for quite a…
I have used Property Stop for quite a few years. They are very professional, helpful and efficiently. I can't recommend them highly enough.
Dear Michelle, Many thanks for leaving a review. Best regards, Property Stop
5/5
TrustpilotThank you
Thank you to Tonya, Abigail, and Esme for all your hard work, patience and great regular communication.Very very pleased with how it all turned out. Hope to work with you again in the future.Thank you once again
1/5
TrustpilotOur landlord decided after several…
Our landlord decided after several years to stop using this company to manage the property, after we identified maintenance he had paid for that they had never completed. As with other reviews we have found Property Stop unresponsive, to both tenants and landlord. We have suffered data breaches, unsolicited calls from tradesmen that neither my landlord requested or we knew about. This company are blatantly incompetent, and don’t seem to care, staff are young, inexperienced and change frequently and are led by unprofessional inadequate manager’s !
5/5
TrustpilotI have been with property stop 25years…
I have been with property stop 25years and they are very professional and honest I am very happy with their service
Dear George, Thanks for your kind review. Best regards, Property Stop
5/5
TrustpilotProperty stop have found great tenants.
Property stop have found us back to back great tenants. They have a nice office team and are very easy to deal with.
Dear Chris,Thanks very much for taking the time to share your experience of Property Stop.Best regards,Property Stop
1/5
TrustpilotJust avoid
Just avoid. Very money hungry, no consideration at all. Taking money off the deposit for the things that has been done.
Dear Alex,Thank you for taking the time to review our company. I’m sure you can appreciate a 1 star review is not something we welcome as a business.When renting a property a damage deposit is held to protect our landlords against any damage that a tenant may cause during the tenancy over and above normal expected wear & tear.Prior to your tenancy commencing we documented the properties condition by undertaking a professional ingoing Inventory & Schedule of Condition. This was also accompanied by supporting photographs documenting the properties condition.At the end of your tenancy the property was inspected by comparing the condition back against the ingoing inventory. A number of discrepancies were noted with the properties condition relating to the general cleanliness and damage to various parts within the fridge/freezer. Under the landlords instruction work was conducted to address these concerns and the costs and contractor invoices were shared with you for complete transparency.Whilst it was the landlords request to recover this from the damage deposit, we made it clear to you that if you did not accept the proposed deductions you had the ability to dispute the landlords claim and could refer the matter to dispute resolution (details of The Deposit Protection Service were also provided and signed for at the commencement of your tenancy which included its full terms & conditions & prescribed information document). By using dispute resolution both you and the landlord would have the opportunity to provide evidence to The Deposit Protection Service who would appoint an independent adjudicator to review the case and make a decision on how the funds should be distributed.We note that despite being advised of the dispute resolution option available, you made the decision to fully accept the landlord’s claimed costs. By taking this action The Deposit Protection Service has distributed the funds in accordance with your instruction and passed funds back to the landlord to cover the cost of the work.Deposit money you've agreed to pass to the Landlord has been used to settle the contractor’s invoices. Property Stop has not benefitted financially from any money awarded, and therefore disagrees with your comments that we are ‘very money hungry’. We are simply acting on the landlord’s instructions to recover funds for issues on account of your own breaches of the tenancy agreement.Best regards,Property Stop.
5/5
TrustpilotProfessional/ diligent management
Professional/ diligent management Go the extra mile to service clients
Dear Chris, Thank you for your review. Best regards, Property Stop
1/5
TrustpilotINCOMPETENT & RUDE!
This company falls short in every way! Extremely rude & incompetent. They take money for maintance services not met, send bills out that are incorrect and money is taken, when challenged over this & they have no answer for their poor service they then avoid any communication and simply chose to hang up the phone if you call. I've only ever dealt with one man there called Mark, sadly he lacks any communication skills.Useless company to deal with. Steer clear of Property Stop!
1/5
TrustpilotAvoid if you’re a tenant
Avoid if you’re a tenant! Been left without heating or hot water for past 2 days, and being a weekend now, still no result’s possibly until Tuesday, which would make nearly a week in winter weather! They do not have emergency contractors!! Their contractors only works mon-fri. 9-5pm! Small child and asthma sufferer in a house. Mould started to show now too. Extra bill for the landlord I suppose, due to property stop negligence. Staff are unprofessional and unable to deal with any situation like this. Hardly even answering their phone! Will be seeking legal advice asap once I defrost.
5/5
TrustpilotThey are trustworthy and reliable
Trustworthy,reliable and prompt and efficient in answering all my questions.
Dear Ray, Many thanks for the 5 star review. Best regards, Property Stop
5/5
TrustpilotExcellent Service
Best agents I have used. Great service, really helpful team, good systems in place
Dear Jay,Many thanks for taking time to leave us a positive review.Best regards,Property Stop
1/5
TrustpilotDreadful - Avoid
Dreadful - AVOID AT ALL COSTS, lying, corrupt and bullying culture towards tenants; no business integrity
Thank you for taking the time to leave us a review.As you have chosen to leave an anonymous review attempts have been made to reach out to you via Trustpilot for further information regarding your negative experience.We would be most grateful if you could get in touch at your earliest convenience in the hope that we can identify who you are and take steps to improve our service.Best regards,Property Stop
5/5
TrustpilotVery professional service
Very professional service. Thank you for all of your help!
Dear David,Many thanks for your review, It's very much appreciated.Best regards,Property Stop
1/5
YellSTOP - do not use
It’s telling they there are so many bad reviews on this company. The owner is so bullish and aggressive, and has no care for following processes or treating people fairly. The worse company I have ever had the displeasure of coming across. Didn’t have a clue what they were doing. An awful experience. As a landlord do not trust what the owner says - he is the epitome of why people don’t trust estate agents. Avoid if you can.
5/5
GoogleProperty stop recently took over management of three of my rental properties. I’ve been very impressed with the service so far and how reactive the team have been. My property was let quickly to fantastic tenants who were also very happy with the service. I wouldn’t hesitate to recommend Property Stop and will definitely be using them again. Lee Barnard (Landlord)
1/5
TrustpilotTerrible company & Experience
Terrible company. Threaten you continually, even with their inaction to resolve major property issues. Leaving tenants without vital services for months/years. Poorly run and managed. Avoid if you are a tenant or landlord if you can.
1/5
TrustpilotAVOID THIS COMPANY AT ALL COSTS
This is the most dishonest, misleading and rude company. If they were trying to make a name for themselves as the worst company they are doing a great job at it.They lack communication and professionalism, they are untruthful and not trustworthy, they will waste your time and tell you a bunch of lies also breach their own regulations
5/5
YellVery satisfied
We have been renting with property stop for a year now, I have to say that we are very satisfied, they have always been there for any request or problematic we have had, quick , supportive, informative. Overall very satisfied!
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