Every review we hold for the Essex office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBe careful renting through Property Stop!
There were so many issues in the time we rented with Property Stop, but I'll just highlight a couple as I feel like they're important for people considering renting through this company as we found the service quite dishonest.
Al · 28 December 2024
Agent replied · 5 June 2026
Dear Alistair,
I’m sorry to read of your dissatisfaction with the service you received as a tenant whilst renting through Property Stop back in 2023.
Within the tenancy agreement you signed it makes it very clear that you are not permitted to drill or fix any items to the walls without obtaining prior written consent from the landlord or agent. In your case it appears you signed your tenancy agreement and never requested consent to affix any items to the walls. In most cases a landlord will allow this provided when vacating the property is returned as it was at the commencement of the tenancy. In your case the property you rented was a brand new apartment and upon vacating we found 60 filled drill holes within the property. It was therefore necessary for the landlord to make a charge for repairing the decorative damage.
We appreciate that you felt the landlords claims over your deposit were unjustified and it was agreed that to resolve the matter your case would be referred to ‘The Deposit Protection Services’ dispute resolution. You agreed to use this service on the understanding that the case would be reviewed by an independent adjudicator who would review both parties’ evidence submissions and make a judgement over how the deposit funds should be distributed.
By entering into this process, Property Stop was able to present sufficient evidence to demonstrate that we acted professionally and in accordance tenancy law. The Deposit Protection Service awarded your deposit in favour of the landlord as they deemed their claim was completely justified and that Property Stop had acted correctly in the way we managed the situation.
When managing a tenancy on behalf of a landlord any maintenance reported to us is shared with the landlord. Property Stop will then take instructions from our client to appoint contractors to undertake any required works. As the agent we are not able to instruct works without a landlords approval so we can only apologies if something you reported was not dealt with whilst you occupied the property.
The property you rented was within a block of leasehold apartments which we understand to be serviced for broadband by Hyperoptic. As your tenancy agreement doesn’t include broadband, any issues with the service you received from the provider or problems with the infrastructure within building would be down to either Hyperoptic or the building management company to address.
Best regards,
Property Stop.
★★★★★ 4/5
TrustpilotNew tenant with Property Stop
I am a new tenant with Property Stop and have found them to be well organised and professional, and relatively quick with responses. Richard in particular stood out for his friendly and helpful manner.
Customer · 1 June 2026
Agent replied · 25 December 2025
Many thanks for sharing your experience.
Best regards,
Property Stop
★★★★★ 1/5
TrustpilotPoor customer service with people who have difficulty
A poor Company with poor staff have no time or patience for customers who struggle with paper work I am writing this review on behalf of someone who called up the company asking to book a viewing and they explained they have difficulty with spelling and asked for them to help over the phone and all they did was just tell them to find someone else to help and rushed them off the phone poor customer service don’t use this letting agents
C · 18 February 2025
Agent replied · 5 June 2026
Thank you for leaving us feedback.
As you have chosen to remain anonymous we have reached out to you via Trustpilot requesting more information about your experience.
We do not welcome 1 Star reviews so by providing further information we can investigate your complaint. By doing so we can make improvements to our service to avoid future customers feeling the need to leave negative reviews.
We look forward to hearing back from you.
Best regards,
Property Stop
★★★★★ 1/5
TrustpilotThe worst letting agents people and…
The worst letting agents people and leave them un the the hand nasty landlords,
I took property from them in Rectory lane , in 2021 and they did-not mentioned me regarding they just trap people for letting and don't deal with that afterwards, I The place i rented was the most uncomfortable place with no privacy , the landlord lied in the first day of entering the house that they didnt received the money i have to put scam claim through that i got my money however now i am struggling to get my deposit of £950 pounds , when i emailed them they mentioned they cannot help ,image below for reference of conversation , I had the worst
experience and am very angry but grateful left that Nasty country . Please BEWARE and don't let through them specially in corner flats in rectory lane , looks good from outside no lifts and parking in the top the lady managing the property is a nasty person. Plus these agency supports. Save yourselves from all mental problems
Shelly · 12 February 2025
Agent replied · 5 June 2026
Dear Shelly,
We are sorry to read of your negative experience of our service.
Having reviewed your property file we’ve identified your tenancy and understand you have recently vacated. Property Stop offer a number of different service options to prospective landlords. The landlord of your property is an experienced client who opts to use our entry level ‘Let Only’ package. For this service Property Stop advertise the property for rent, carry out accompanied viewings, reference check prospective tenants, draft the initial tenancy agreement for signature and register the damage deposit within The Deposit Protection Service custodial scheme.
Once the tenancy commences, Property Stop has no further involvement with the tenancy as the day to day management is handled directly by the landlord. This was made clear to you during your initial viewing before you even chose to proceed with a tenancy, as well as within all of the tenancy paperwork signed by yourself at the commencement of the agreement.
With this in mind your actual experience of Property Stop’s service would be limited to a short period of time in September 2021 from the point you booked an initial viewing to collecting your keys and moving in. I’m sure you would agree that this aspect of the process was handled professionally and at no point during your experience of our service did you feel the need to write a negative review.
Fast forward over 3 years, we understand that you have now vacated the property and are currently in discussions with your landlord over the return of your deposit. As Property Stop have not been appointed by the landlord to undertake a check out inspection or to handle negotiations over deposit related deductions we will be unable to offer you any assistance in this matter. As discussed with you this week when you contacted us, our advice would be to discuss matters with the landlord directly or take your own independent legal advice.
Comments relating to the property having no parking or lift seem somewhat irrelevant. The property was clearly advertised as having with no parking which is reflected in the market value of the property when compared to other properties in the area that offer parking. You also attended an accompanied viewing prior to deciding to proceed with a tenancy during which you accessed the property via the stairs and would have been aware the block has no resident lift.
Property Stop work hard to offer our landlords and tenants a professional letting service which is reflected in our numerous 5 star Trustpilot reviews. We can’t help but feel your review has been prompted by a disagreement between yourself and your landlord and is being aimed at the wrong party. As set out in this reply the events leading up to receiving your review are completely out of our control having ceased our involvement with your tenancy in September 2021. We would kindly request that you consider removing or amending your review to actually reflect the positive service you received from us.
Best regards,
Property Stop.
★★★★★ 5/5
TrustpilotProperty Stop went above and beyond
Property Stop have been a fantastic letting agent for us. Being a long distance landlord can be challenging yet property stop were always professional, prompt and willing to help. We always received payments and statements promptly. No chasing required.Since going through some difficulties with our property post our last tenant leaving they have been nothing but amazing in going above and beyond when they didn’t need to. I appreciate that most letting agents will get a bad rap and that’s the nature of the business but I can’t speak highly enough of them.Thank you so much to Stuart, Esme, Maizie and the rest of the team.
Murray · 9 June 2024
★★★★★ 5/5
TrustpilotVery helpful with remote viewing and…
Very helpful with remote viewing and irregularly timed key pickup. Been very friendly and professional throughout.
James · 9 September 2026
Agent replied · 11 October 2026
Dear James,
Thanks for the feedback, it's very much appreciated.
Best regards
Property Stop
★★★★★ 5/5
TrustpilotFantastic Service. From initial meeting with the agent for…
From initial meeting with the agent for Property Stop, I was totally relieved to have found a company that I felt was totally trustworthy and had my best interests at heart. I was very keen to get the right type of person as a tenant and Property Stop totally understood this and kept me updated and informed at all times. Having previously used other letting agents, I am all too aware of how initial interest can fall by the wayside leading to bad feelings. I would wholeheartedly recommend Property Stop whose communications have been excellent, polite and swift. I am delighted with the outcome of my letting journey with them.
Ilona · 29 November 2024
Agent replied · 25 December 2024
Dear Ilona,We really appreciate your your kind review.Many thanks,Property Stop
★★★★★ 5/5
TrustpilotFantastic service when faced with an issue.
I have been using Property Stop for a number of years and did not realise quite how good they were until recently when I had a major maintenance issue. Circumstances meant that the issue had to be dealt with as a matter of urgency and to a high standard and Property Stop and their contractors stepped up to the plate and made the whole experience painless and stress free. Their expertise and experience shone through and many thanks once again to all the team for their input and efforts. Would highly recommend them to anybody looking for a trustworthy agent.
Barry · 15 November 2024
Agent replied · 25 December 2024
Dear Barry,Thanks for taking the time to share your experience of our service.Best regardsProperty Stop
★★★★★ 5/5
TrustpilotProfessional, efficient and honest staff
We have let our Chelmsford apartment through Property Stop since we purchased it in 2015. We have always found them to be very professional, efficient and honest in the entire 10 years. Everyone is friendly and helpful. We are very happy to recommend Property Stop.
Paul · 18 December 2025
Agent replied · 25 December 2025
Dear Paul & Kim,
Many thanks for your kind feedback.
Best regards,
Property Stop
★★★★★ 1/5
TrustpilotBeyond dishonest continued
Dear Property Stop Thank you for the reply to my original review.The fact that it has taken you approximately three years to respond does indicate that your lowest priority are your tenants.I find it quite astonishing that it has taken this long to respond, not so say unprofessional and lackadaisical. Having rented properties previously, we were both well aware of the rems of a tenancy agreement, however, you appear to be missing the point here. We specifically stated that we wanted a long term tenancy, and whilst the initial term of the tenancy would be the 12 month contract you have mentioned, we wanted to be in a situation where the re=tenancy would be renewed on a regular basis. We were assured by your representative that this would be the case, and that the owners of the property wanted a professional couple to rent the property and provide stability and a regular income. We believed what we were told, although in hindsight we may have been foolish to believe anything we were told when there was the opportunity of commission to be earnt. Although the planning application you mentioned was submitted after our tenancy began, it transpires that the owners had applied for planning permission a number of times before this one. A fact that seems to have been well known by the neighbours and at least one other estate agent. Regarding the repairs, the drainage issue was never resolved. A drain survey was carried out, which showed that concrete piping had collapsed. In order to resolve this the kitchen and bathroom floor would have required digging up, and drainage to the main sewer pipe in the road would have had to be renewed. This was never carried out. During our tenancy a number of emails were sent to Property Stop which were not replied to.Unfortunately, after the three year gap I’m not sure we still have copies of these. All in all, we stand by our original review, and you will note that it has taken us less than three years to respond to you.Which does indicate that there are still people in the world who believe in common courtesy.
Jo-Ann · 11 November 2024
Agent replied · 25 December 2024
Dear Jo-Ann,Thank you for taking to time to write another review.Property Stop activated our Trustpilot account on 5.11.2024 after becoming aware of negative reviews that had been publicised about our services. Unfortunately with this review platform until a business claims ownership and activates an account, no notifications are actually sent to the business when reviews are left. This is the reason a response was only recently submitted and is not as a result of us being unprofessional or lackadaisical as you suggest.At Property Stop our team will act in the landlord’s best interest when securing a tenant. When tenants indicate they are looking for a longer term contract we will typically present our landlords with the opportunity to sign a longer term Assured Shorthold Tenancy agreement. These agreements can be written for periods of up to 36 months. In your case an initial term of 12 months was offered and there are no file notes to suggest you asked for a longer term than this. You would have been advised that discussions over renewing your tenancy beyond this would usually take place in month nine of your tenancy. The team are trained not to advise that a landlord will definitely renew a tenancy as we can only ever guarantee the term of the agreement you are being offered. Even if a landlord was to advise us it’s their intention to be a long term client, we would definitely never share this with a prospective tenant as we’d be acutely aware that a landlord’s circumstances may change at any point.When you entered into your tenancy at this property it was the first time Property Stop had been instructed to rent the house. We stand by our comments that we had no prior knowledge of the landlord’s plans to develop the site. We also had no knowledge of any previously submitted planning applications and the first time we were even aware about the planning application was when you brought it to our attention.With regards to the drainage issue I can see this was first reported on 7.2.2021. A drainage contractor was appointed to clear the drains and left them flowing freely. A second report of blocked drains was then made on 31.8.2021 with Property Stop taking swift action to send the drainage contractor back to site. The contractor cleared the drains again leaving them flowing freely. After a CCTV survey of the drains some recommendations were presented to the landlord over suggested work required to the drains which would have involved invasive internal work inside the property. The landlord therefore chose to postpone this until the property was vacant. Ultimately this was the decision of the landlord and had the drains required unblocking again whilst you occupied the house they would have addressed this.I’m sorry you feel let down by Property Stops service on this occasion. We will take on board all the comments you have made.Best regards,Property Stop
★★★★★ 5/5
TrustpilotI have been a customer with Property…
I have been a customer with Property Stop for almost 25 years since a purchased my first property in March 2000, during this period as a client I have depended on the owners Stuart and Paul to control and run over 25 properties in their care, during this time I have stayed loyal to PS as I have found no reason to change my management company over the years. the rent is always paid on time and keep me updated with any issues,I have no hesitation in recommending them to any landlord looking for a management company
Thas · 11 November 2024
Agent replied · 25 December 2024
Dear Thas,Thanks very much for taking time to share your experience of Property Stop.Your loyalty and continued business support is greatly appreciated.Best regards,Property Stop
★★★★★ 5/5
TrustpilotI’ve used Property Stop for the last…
I’ve used Property Stop for the last couple of years. They’ve always provided a professional service and are quick to find tenants for my properties. They are quick to respond to any queries I have and really help take the pressure off being a landlord. Highly recommend!
Mrs · 19 November 2025
Agent replied · 25 December 2025
Dear Mrs Rogers,
Thank you for the review.
Best regards,
Property Stop
★★★★★ 5/5
TrustpilotSuperb managing agent
We joined Property Stop approx 5 years ago having previously been with a very poor managing agent.The service we have received since has been exemplary. The staff are most helpful and very efficient.The company have managed our unit most efficiently and have addressed any maintenance issues quickly to ensure that our tenants feel matters are dealt with quickly and to everyones satisfaction. We have no hesitation in recommending this company to anyone seeking a reliable managing agent
G · 15 November 2024
Agent replied · 25 December 2024
Thanks for your kind review. Your positive feedback is great to hear.Best regards,Property Stop
★★★★★ 1/5
TrustpilotAvoid this company if a tenant.
If I could give no stars I would. The property we rented through Property stop was not properly cleaned before moving in. There were also several maintenance issues which they failed to identify and fix prior to us moving in. We have had back and forth communication with Property stop and the way the company manages their properties is convoluted and disgraceful. A lot of blame is placed on the landlords which, when communicating with them directly, were very helpful and friendly, unlike Property stop. Property stop said maintenance issues would be flagged and taken out of the previous tenants deposit, but I don't think this was the case. This is the worst agency we have every rented from. We expect the property to have everyday appliances to be cleaned, but they still cannot manage that. We will sadly not be staying in our new property once the tenancy is up. Avoid renting from this company if you can.
Ellie · 11 October 2023
★★★★★ 5/5
TrustpilotGreat service
We've been with Property Stop as Landlords for just over 9 years, letting a 2 bed house in central Chelmsford. We've always had a positive experience, when there's been any issues they've always been responsive to help solve them. What makes me write this review today is we have another property elsewhere in England, run by a big national company (Sequence). They are terrible, truly shocking. Whilst always happy with Property Stop this experience has made me reappraise just how competent they are, the difference is vast. Avoid Sequence at all costs (and Countrywide) and go with Property Stop.
Jon · 23 August 2024
Agent replied · 25 December 2024
Dear Jon,Thanks very much for your review and continued business.Best regards,Property Stop
★★★★★ 1/5
TrustpilotWe went with property stop for UNI…
We went with property stop for UNI accommodation, they took a 475 pound damage deposit. A year after leaving the property they have offered £6.00 back. This is without being sent a list of repairs with receipts and costs. I have had no breakdown of the fee. They declined to put our deposit into a scheme in the first year and have no evidence they did so. Avoid at all costs if a student as they attempt to fleece you at any chance possible. We got rid of two infestations, unblocked the drainage and gutter ourselves (after the attempted to charge us for this.) they then attempted to charge us with a new tumble dryer as hair had blocked the previous one. Again unavoidable. If I hadn’t moved town I would be taking this up with the ombudsman.
Christopher · 16 August 2024
Agent replied · 25 December 2024
Dear Christopher,A request has been sent to you for more information regarding the nature of complaint and details of the property you occupied.The nature of your complaint is not familiar to any of the team at Property Stop and we don’t generally get involved in renting student accommodation. Having searched your name in our system we also have no record of renting a property to a Christopher Edwards.We are regularly mistaken for another firm who trade as Property Stop but are based in Jesmond, Newcastle Upon Time. They seem to offer a lot of student accommodation and I suspect your complaint could relate to a property you rented with them. We are completely independent businesses and not linked in any way.We would be most grateful if you could reach out to us with some more information or remove your review from Trustpilot if our suspicions are correct and it’s written about the wrong company.Best regards,Property Stop.
★★★★★ 5/5
TrustpilotI have had an excellent experience…
I have had an excellent experience working with Property Stop for letting my flats. Their professionalism, efficiency, and attention to detail have produced worthwhile tenants. They kept me well-informed throughout the process and found reliable tenants quickly. Their knowledge of the market and dedication to getting the best results, is what all landlords want. I highly recommend Property Stop for a trustworthy and proactive letting agent!"
Stuart · 24 February 2025
Agent replied · 5 June 2026
Dear Stuart,
Many thanks for your 5 star review.
Best regards,
Property Stop
★★★★★ 5/5
TrustpilotOur preferred letting agents
We appointed Property Stop as letting agents for our rental portfolio of 40 flats in 2019, they have provided a high standard of service to us for the past five years.Property Stop's staff are helpful and polite, nothing is ever too much effort.We have had no qualms recommending Property Stop when we have received enquiries we could not fulfil; they have always been proactive in helping people we have recommended them to.
Kay · 2 December 2024
Agent replied · 25 December 2024
Dear Kay,Thanks for taking the time to leave us a review. It’s most kind of you and really appreciated.Best regards,Property Stop
★★★★★ 5/5
GoogleWe have been extremely happy with the service and help we have received in finding and renting a new property. We have been looked after by Abigail and Sophia. They have both been so friendly and helpful and always respond to emails promptly. After finding out our current home was being sold and having no joy with other letting agents, we were becoming very disheartened and worried. Abigail and Sophia made us feel much more hopeful and we could tell they genuinely wanted to help us. The housing market is very difficult right now but even if they had not been able to help us, I would of still wanted to write them an excellent review because they were genuinely trying their best. Their kindness and compassion is a credit to them, and they are a credit to the company. We look forward to moving into our new house very soon. Thank you.
Andrea · 10 June 2023
★★★★★ 5/5
TrustpilotProfessional and personal managing agents
We were tenants of a property that Property Stop managed for five and a half years. They were always professional and when repairs were needed they were proactive in chasing the landlords approval (which was slow on several occasions).
Jonathan · 25 October 2025
Agent replied · 25 December 2025
Dear Jonathan,
Thank you for the kind review of our service.
All the best,
Property Stop
★★★★★ 5/5
TrustpilotTotally recommend
Property-stop has proved many times over its teams know their business, always identifying the right tenant, workperson and procedures to ensure a good tenancy from a landlord's viewpoint. I particularly like that I have dealt with the same people at the agency over several years, not having to speak to someone new continually. I recommend their down to earth and professional staff/services.
Elaine · 24 January 2025
Agent replied · 5 June 2026
Dear Elaine,
Thanks for your review, it's very much appreciated.
Best regards,
Property Stop
★★★★★ 5/5
TrustpilotI’ve had such positive service from…
I’ve had such positive service from Property Stop. No hesitation in recommending them. Stuart is a top bloke.
Val · 8 November 2024
Agent replied · 25 December 2024
Dear Val,Thanks for your kind words.Best regards,Property Stop
★★★★★ 5/5
YellGreat team, great vibe, super quick
From the beginning of my journey right up until the end, I cannot thank property stop enough. They answered the millions of questions that I had, worked so quickly to get me into my new home & everyone was so lovely. There was no one specific that I single handedly dealt with during my process but all the girls I dealt with were absolute stars! The day I picked up my keys was super easy and they still worked with me after this day as I still had very silly questions to ask them such as setting up internet etc: Just wanted to say a big thank you to everyone at Chelmsford property stop and I wish you all the best!
AdrienneC-20 · 4 October 2022
★★★★★ 5/5
TrustpilotFaultless…
I have let my property with property stop for several years now and they have always been faultless. From the initial contact everything was explained to me in a language I could understand and I was guided through the whole process. They are always happy to offer advice when needed and nothing seems too much trouble for them. I would highly recommend them.
Steven · 12 November 2024
Agent replied · 25 December 2024
Dear Steve,Many thanks for your review.Best regards,Property Stop
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
