Every review we hold for the Essex office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOur Agent Andy has been a complete…
Our Agent Andy has been a complete professional and has removed almost all the stress that goes with letting. He keeps us up to date and in the loop always and his relationship with us is almost as a friend which he is. So I’ll finish by saying thank you so much for your wonderful service you and the company provide and for us what we pay for what you give us is outstanding. Many thanks especially to Andy from G&M.
Ashwood · 11 May 2025
Agent replied · 25 December 2025
Dear Gary,
Many thanks for your kind review.
Best regards,
Property Stop
★★★★★ 5/5
TrustpilotOutstanding property management
We’ve had the pleasure of working with Andrew Spence at Property Stops (Quirks) for several years now, and over that time, we’ve developed a truly wonderful professional relationship. Andrew has consistently gone above and beyond in managing our property, always approaching his work with a proactive and helpful attitude. His customer service is impeccable, he is responsive, reliable, and always willing to go the extra mile. Thanks to his dedicated efforts, we’ve felt completely at ease knowing our property is in safe hands. We’ve been consistently happy with the service we’ve received and would strongly recommend Andrew to anyone looking for outstanding property management.
Arghya · 10 May 2025
Agent replied · 25 December 2025
Dear Arghya,
Many thanks for your kind words.
Best regards,
Property Stop
★★★★★ 5/5
TrustpilotTotal professionals
These guys have let my properties for me over the last 25 years and have been fantastic throughout. They are a great sounding board if an issue arrises and are able to come in with the correct 'fix' whenever needed. The new letting process is made easy and i am lucky enough to never get voids based on the management of PS. I can't recommend Stuart, Paul, Esme, Maizie and the whole team enough. Thanks guys!
Iain · 3 January 2025
Agent replied · 5 June 2026
Dear Iain,
We really appreciate your kind words.
Best regards,
Property Stop
★★★★★ 5/5
TrustpilotProfessional, honest, kind caring team
I have found it incredibly difficult to find a property to rent in Chelmsford. Other letting agents seemed disinterested in helping despite the fact that it was distressing not having a home for me and my children. All the staff at Property Stop have been amazing, in particular Richard who went above and beyond to help me secure a property. They are very professional, honest and left me feeling like they cared about getting things right for me. I would highly recommend using them.
Natalie · 4 November 2024
Agent replied · 25 December 2024
Dear Natalie,Many thanks for taking the time to leave us a review. It’s greatly appreciated and your positive feedback is most welcomed.We hope you are settling into your new home.Best regards,Property Stop
★★★★★ 1/5
TrustpilotVery unprofessional staff more interested in her designer bags!
AwfulThis company did not treat the tenants well they made false claims about items that were wear and tear.. They said mould was due to no ventilation and black marks above radiatirs were burning candles! These were due to the dust marks from windows being left open to try and stop mould!!! They also gave no notice when they were showing newtenants around house snd even brought new tenants into bedrooms when tenants asleep! Agent even showed other student passports who had nothing to do with the house to tenants just to tell them gossip! very unprofessional!
Kerry · 7 October 2024
Agent replied · 25 December 2024
Dear Kerry,Thank you for taking the time to leave a review.We have reached out to you and requested more information to try and identify who you are, and the tenancy this review relates to.We have no records of renting a property to anyone named ‘Kerry Callaghan’ and none of the comments within your review appear to relate to any tenancies we have managed.Within your review you mention student passports which make us suspect your review could well be aimed at a different business entirely, We don’t tend to get involved with Student accommodation.Property Stop Ltd is an Essex based residential letting agent but we are often mistaken with another firm trading as Property Stop based in Jesmond, Newcastle Upon Time (the two firms are not linked in anyway). If our suspicions are correct and the property you rented was in the Newcastle area, could we kindly request that you remove this review at your earliest opportunity.If you rented through us and your review relates to a genuine negative experience of our firm we would welcome some further details from you so we can investigate the matter further.Best regards,Property Stop
★★★★★ 5/5
TrustpilotA very well looked after and happy…
A very well looked after and happy tenant 😊 I rented properties with property stop in 2014 and 2023. Richard and the team are very efficient open and clear, understanding and helpful to make renting experience smooth as possible. Never had an major issue with the property I am renting currently, but if there is any, 1 email leads to swift response and problem resolved. As a tenant can't ask for moreThank you guy's 💐
Riffi · 29 November 2024
Agent replied · 25 December 2024
Dear Riffi,Thanks for taking time to share your experience of our service.Best regards,Property Stop.
★★★★★ 5/5
TrustpilotExceptional service
I’ve been using Property Stops fully managed service to look after my property portfolio for the past 3 years.As I spend a lot of my time overseas I opted for their fully managed service and can honestly say I’ve found the service to be excellent. Rent is always paid promptly and communication has been exceptional when maintenance has been required.I’m happy to recommend Property Stop to any other landlords considering using the services they offer.
Harry · 13 November 2024
Agent replied · 25 December 2024
Dear Harry,Thank you very much for your kind review.Best regards,Property Stop
★★★★★ 5/5
TrustpilotExemplary
I would certainly highly recommend the management services of Property-Stop. It has been a pleasure to deal with them over the past several years. All staff consistently respond to requests and enquiries promptly and have been very helpful and professional, leaving me free of concerns. I would say Property-Stop have exceptional commitment to service and go above and beyond. Special thanks to Stuart, Tara and Maizie.
LS · 17 December 2024
Agent replied · 25 December 2024
Thanks very much for your kind words. It was a pleasure working with you.
Best regards,
Property Stop
★★★★★ 5/5
TrustpilotProperty stop
Property stop , took over the agent that we had, and have been far better, and has given us sound advice, and found new tenant for our property the team all have good knowledge, Tara,Sally, and Esme ’ are always polite and clear ,
Sue · 9 September 2026
Agent replied · 25 September 2026
Thank you for your positive feed back it's very much appreciated.
Best regards,
Property Stop
★★★★★ 5/5
TrustpilotLovely team/company
I found Property Stop (Richard, Esme & team) to be very helpful, quick in responding and informative. The Property Stop tenant portal was easy to navigate and sign what was required and this contributed to a smooth process as from viewing to moving in was very quick. Thank you to all the team!!
Ashly · 28 June 2026
Agent replied · 25 September 2026
Dear Ashly,
Thank you for leaving us a review.
Best regards,
Property Stop
★★★★★ 5/5
TrustpilotProfessional and prompt
We have always had a very good relationship and service from all the staff at Property Stop. Tanya and Maizie during our tenants stay in our property and Stuart was very helpful in settling the cost of getting the property up to standard when the tenants recently left. All our questions were answered promptly and professionally. Very good service all round.
Mr · 5 December 2024
Agent replied · 25 December 2024
Dear Mr Jacobs,
We really appreciate your comments. Thanks for leaving your review.
Best regards,
Property Stop
★★★★★ 5/5
TrustpilotA Great Partner for Landlords
I started my rental property business shortly after COVID and was fortunate to be introduced to Property Stop through a friend. Today they manage three of my properties in Chelmsford and their service has been excellent.
Segun · 9 September 2026
Agent replied · 25 September 2026
Dear Segun,
Many thanks for the kind review.
Best regards,
Property Stop
★★★★★ 5/5
TrustpilotWe recently moved into one of Property…
We recently moved into one of Property Stop's rental properties and have been delighted with the level of service and professionalism of the team. They're incredibly responsive and quick to action requests.
Cat · 10 September 2026
Agent replied · 25 September 2026
Dear Cat,
Thanks very much for your review,
Best regards,
Property Stop
★★★★★ 5/5
TrustpilotExcellent service and communication - Highly recommend
Richard was exceptional in helping me find a tennant in such a short window. Very professional and efficient. Richard and his team were always available and returned calls/emails in a timely manner. I would highly recommend Property Stop, I will definitely be using their services in the future.
Matthew · 8 November 2024
Agent replied · 25 December 2024
Dear Matthew,Thanks so much for taking the time to leave us a review, it’s very much appreciated.Best regardsProperty Stop
★★★★★ 5/5
TrustpilotThey just deliver a great service
They just deliver a great service. As a landlord I am happy with the professional service. I also know that my tenants are being looked after and treated fairly. Thanks to the PS team over the last 10 or so years.
Andy · 1 May 2026
Agent replied · 25 December 2024
Dear Andy,
Thanks for the review.
Best regards,
Property Stop
★★★★★ 1/5
TrustpilotBe careful renting through Property Stop!
There were so many issues in the time we rented with Property Stop, but I'll just highlight a couple as I feel like they're important for people considering renting through this company as we found the service quite dishonest.
Al · 28 December 2024
Agent replied · 5 June 2026
Dear Alistair,
I’m sorry to read of your dissatisfaction with the service you received as a tenant whilst renting through Property Stop back in 2023.
Within the tenancy agreement you signed it makes it very clear that you are not permitted to drill or fix any items to the walls without obtaining prior written consent from the landlord or agent. In your case it appears you signed your tenancy agreement and never requested consent to affix any items to the walls. In most cases a landlord will allow this provided when vacating the property is returned as it was at the commencement of the tenancy. In your case the property you rented was a brand new apartment and upon vacating we found 60 filled drill holes within the property. It was therefore necessary for the landlord to make a charge for repairing the decorative damage.
We appreciate that you felt the landlords claims over your deposit were unjustified and it was agreed that to resolve the matter your case would be referred to ‘The Deposit Protection Services’ dispute resolution. You agreed to use this service on the understanding that the case would be reviewed by an independent adjudicator who would review both parties’ evidence submissions and make a judgement over how the deposit funds should be distributed.
By entering into this process, Property Stop was able to present sufficient evidence to demonstrate that we acted professionally and in accordance tenancy law. The Deposit Protection Service awarded your deposit in favour of the landlord as they deemed their claim was completely justified and that Property Stop had acted correctly in the way we managed the situation.
When managing a tenancy on behalf of a landlord any maintenance reported to us is shared with the landlord. Property Stop will then take instructions from our client to appoint contractors to undertake any required works. As the agent we are not able to instruct works without a landlords approval so we can only apologies if something you reported was not dealt with whilst you occupied the property.
The property you rented was within a block of leasehold apartments which we understand to be serviced for broadband by Hyperoptic. As your tenancy agreement doesn’t include broadband, any issues with the service you received from the provider or problems with the infrastructure within building would be down to either Hyperoptic or the building management company to address.
Best regards,
Property Stop.
★★★★★ 5/5
TrustpilotConsummate Professionals at Property Stop
We have rented a few properties over the past number of years and can honestly say that we have never experienced such a professional, supportive and accommodating team of people. From viewing through to vacating, we have been treated with the utmost respect, coupled with informative assistance. Any problems are treated with empathy and efficiency. It is the first company we have dealt with that provides equal care and support for the tenant and the landlord. It would be difficult to single out anyone for accolades - they all deserve a gold star in our view. We will miss you all at Property Stop.
Customer · 19 March 2025
Agent replied · 25 December 2025
Many thanks for taking time to leave us a 5 star review.
We really appreciate you taking time to share your experience of our service.
Best regards,
Property Stop
★★★★★ 1/5
TrustpilotPoor customer service with people who have difficulty
A poor Company with poor staff have no time or patience for customers who struggle with paper work I am writing this review on behalf of someone who called up the company asking to book a viewing and they explained they have difficulty with spelling and asked for them to help over the phone and all they did was just tell them to find someone else to help and rushed them off the phone poor customer service don’t use this letting agents
C · 18 February 2025
Agent replied · 5 June 2026
Thank you for leaving us feedback.
As you have chosen to remain anonymous we have reached out to you via Trustpilot requesting more information about your experience.
We do not welcome 1 Star reviews so by providing further information we can investigate your complaint. By doing so we can make improvements to our service to avoid future customers feeling the need to leave negative reviews.
We look forward to hearing back from you.
Best regards,
Property Stop
★★★★★ 5/5
TrustpilotProperty Stop went above and beyond
Property Stop have been a fantastic letting agent for us. Being a long distance landlord can be challenging yet property stop were always professional, prompt and willing to help. We always received payments and statements promptly. No chasing required.Since going through some difficulties with our property post our last tenant leaving they have been nothing but amazing in going above and beyond when they didn’t need to. I appreciate that most letting agents will get a bad rap and that’s the nature of the business but I can’t speak highly enough of them.Thank you so much to Stuart, Esme, Maizie and the rest of the team.
Murray · 9 June 2024
★★★★★ 5/5
TrustpilotFantastic Service. From initial meeting with the agent for…
From initial meeting with the agent for Property Stop, I was totally relieved to have found a company that I felt was totally trustworthy and had my best interests at heart. I was very keen to get the right type of person as a tenant and Property Stop totally understood this and kept me updated and informed at all times. Having previously used other letting agents, I am all too aware of how initial interest can fall by the wayside leading to bad feelings. I would wholeheartedly recommend Property Stop whose communications have been excellent, polite and swift. I am delighted with the outcome of my letting journey with them.
Ilona · 29 November 2024
Agent replied · 25 December 2024
Dear Ilona,We really appreciate your your kind review.Many thanks,Property Stop
★★★★★ 5/5
TrustpilotFantastic service when faced with an issue.
I have been using Property Stop for a number of years and did not realise quite how good they were until recently when I had a major maintenance issue. Circumstances meant that the issue had to be dealt with as a matter of urgency and to a high standard and Property Stop and their contractors stepped up to the plate and made the whole experience painless and stress free. Their expertise and experience shone through and many thanks once again to all the team for their input and efforts. Would highly recommend them to anybody looking for a trustworthy agent.
Barry · 15 November 2024
Agent replied · 25 December 2024
Dear Barry,Thanks for taking the time to share your experience of our service.Best regardsProperty Stop
★★★★★ 5/5
TrustpilotProfessional, efficient and honest staff
We have let our Chelmsford apartment through Property Stop since we purchased it in 2015. We have always found them to be very professional, efficient and honest in the entire 10 years. Everyone is friendly and helpful. We are very happy to recommend Property Stop.
Paul · 18 December 2025
Agent replied · 25 December 2025
Dear Paul & Kim,
Many thanks for your kind feedback.
Best regards,
Property Stop
★★★★★ 1/5
TrustpilotBeyond dishonest continued
Dear Property Stop Thank you for the reply to my original review.The fact that it has taken you approximately three years to respond does indicate that your lowest priority are your tenants.I find it quite astonishing that it has taken this long to respond, not so say unprofessional and lackadaisical. Having rented properties previously, we were both well aware of the rems of a tenancy agreement, however, you appear to be missing the point here. We specifically stated that we wanted a long term tenancy, and whilst the initial term of the tenancy would be the 12 month contract you have mentioned, we wanted to be in a situation where the re=tenancy would be renewed on a regular basis. We were assured by your representative that this would be the case, and that the owners of the property wanted a professional couple to rent the property and provide stability and a regular income. We believed what we were told, although in hindsight we may have been foolish to believe anything we were told when there was the opportunity of commission to be earnt. Although the planning application you mentioned was submitted after our tenancy began, it transpires that the owners had applied for planning permission a number of times before this one. A fact that seems to have been well known by the neighbours and at least one other estate agent. Regarding the repairs, the drainage issue was never resolved. A drain survey was carried out, which showed that concrete piping had collapsed. In order to resolve this the kitchen and bathroom floor would have required digging up, and drainage to the main sewer pipe in the road would have had to be renewed. This was never carried out. During our tenancy a number of emails were sent to Property Stop which were not replied to.Unfortunately, after the three year gap I’m not sure we still have copies of these. All in all, we stand by our original review, and you will note that it has taken us less than three years to respond to you.Which does indicate that there are still people in the world who believe in common courtesy.
Jo-Ann · 11 November 2024
Agent replied · 25 December 2024
Dear Jo-Ann,Thank you for taking to time to write another review.Property Stop activated our Trustpilot account on 5.11.2024 after becoming aware of negative reviews that had been publicised about our services. Unfortunately with this review platform until a business claims ownership and activates an account, no notifications are actually sent to the business when reviews are left. This is the reason a response was only recently submitted and is not as a result of us being unprofessional or lackadaisical as you suggest.At Property Stop our team will act in the landlord’s best interest when securing a tenant. When tenants indicate they are looking for a longer term contract we will typically present our landlords with the opportunity to sign a longer term Assured Shorthold Tenancy agreement. These agreements can be written for periods of up to 36 months. In your case an initial term of 12 months was offered and there are no file notes to suggest you asked for a longer term than this. You would have been advised that discussions over renewing your tenancy beyond this would usually take place in month nine of your tenancy. The team are trained not to advise that a landlord will definitely renew a tenancy as we can only ever guarantee the term of the agreement you are being offered. Even if a landlord was to advise us it’s their intention to be a long term client, we would definitely never share this with a prospective tenant as we’d be acutely aware that a landlord’s circumstances may change at any point.When you entered into your tenancy at this property it was the first time Property Stop had been instructed to rent the house. We stand by our comments that we had no prior knowledge of the landlord’s plans to develop the site. We also had no knowledge of any previously submitted planning applications and the first time we were even aware about the planning application was when you brought it to our attention.With regards to the drainage issue I can see this was first reported on 7.2.2021. A drainage contractor was appointed to clear the drains and left them flowing freely. A second report of blocked drains was then made on 31.8.2021 with Property Stop taking swift action to send the drainage contractor back to site. The contractor cleared the drains again leaving them flowing freely. After a CCTV survey of the drains some recommendations were presented to the landlord over suggested work required to the drains which would have involved invasive internal work inside the property. The landlord therefore chose to postpone this until the property was vacant. Ultimately this was the decision of the landlord and had the drains required unblocking again whilst you occupied the house they would have addressed this.I’m sorry you feel let down by Property Stops service on this occasion. We will take on board all the comments you have made.Best regards,Property Stop
★★★★★ 5/5
TrustpilotI have been a customer with Property…
I have been a customer with Property Stop for almost 25 years since a purchased my first property in March 2000, during this period as a client I have depended on the owners Stuart and Paul to control and run over 25 properties in their care, during this time I have stayed loyal to PS as I have found no reason to change my management company over the years. the rent is always paid on time and keep me updated with any issues,I have no hesitation in recommending them to any landlord looking for a management company
Thas · 11 November 2024
Agent replied · 25 December 2024
Dear Thas,Thanks very much for taking time to share your experience of Property Stop.Your loyalty and continued business support is greatly appreciated.Best regards,Property Stop
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
