Mulberry Homes Felsted reviews

★★★★★ 5/5

Trustpilot

wreath making

I attended a wreath making workshop in one of the 5 bed show homes, I had such a great evening and the wreaths we all made were beautiful. Faye and Helen were so attentive and helpful through out. The house was absolutely stunning! I will be coming back to view the homes again.

Megan · 7 December 2023

★★★★★ 1/5

Trustpilot

Mulberry homes

The review about Harcourt gardens in Kibworth Harcourt.The build quality is reasonably OK. But their fixtures though look expensive are not up to the mark. The sash windows break down very often. The water pressure on first floor is significantly low compared to downstairs; they keep sending the subcontractors who understandably keep fobbing us off. The thermostat never worked properly; it’s been more than 6 months we moved in. Mulberry have outsourced their plumbing issue to Broggs&Forrester in Northampton who are equally incompetent. One of the bathrooms doors cannot open fully as they have messed up with lay out of the shower cubicle. The placement of electric sockets for shavers is such that you can’t put a mirror on top of the sink. There is complete lack of oversight Overall not good value for money, think carefully before you commit. Customer service is awful just to complete it. But silver lining is our site manager Steve is very helpful and accessible. Thanks Steve for making it more bearable.

Kesh · 30 May 2020

★★★★★ 5/5

Trustpilot

We are extremely pleased with our new…

We are extremely pleased with our new home and the whole experience was made so much more pleasurable with the assistant of the Sales Team member Sally Astbury, who was so supportive and kept us updated at every step.Thank you Sally for all your help and assistance.

Mr · 18 March 2024

★★★★★ 5/5

Trustpilot

New build, very happy

We have been extremely happy since moving into our new home. There were a few snagging issues, but these were dealt with promptly and efficiently with the help of the site manager, Steve Kelly. We are grateful to him for all his help and for looking after us so well. Thank you.

Richard · 5 November 2023

★★★★★ 5/5

Trustpilot

From the very beginning, Mulbery have been brilliant

From the very beginning, everyone at Mulberry Homes have been understanding, kind, professional, helpful and supportive. We fell in love with a particular house design but the purchase was fraught because of the solicitor on the other side, but all the contacts at Mulberry plus the solicitor they recommended (Key Conveyancing, Mukate Zimba) were brilliant.Their houses are so thoughtfully designed, and with things that would be extras with other builders, simple things like outside taps, really big patios, light and power in the garage, a light in the loft, and the finish is excellent. We’ve been in for 5 weeks now, and it still feels like a dream. Yes there was a snagging list, but everything was done, nothing was treated as trivial. The site manager and team are just so nice! If you have to have contractors come in to do the bits and pieces that need doing, I want to feel comfortable that they are there, and I did (and do). Big shout outs to Helen in the Marketing Suite who was so helpful and supportive, including when I was in tears because I thought it wouldn’t work out (it took 10 months to sell our house) and also when it did, and on moving in day. To Brad and Alfie, Site Manager and Assistant Manager, to Mark the wing man 😁 and to Jonas the fixer upper (all my terminology!) and to all the guys who I’ve never met who laboured to build the house and present us with a home. Yes I know I’m gushing, but I just love the house, and the whole Mulberry experience. ❤️❤️ Maybe one thing to add, apparently there is an app no out of hours contact number which I know was requested to be provided to me in September that I haven’t got yet. I’ve seen the customer service reviews, and as I’m now released from the site having had my 7 day snagging list signed off, I can’t comment on the after service as I don’t have any way to contact them yet, although I do have some newly found things I want to bring up with them.

Lesley · 11 November 2024

★★★★★ 2/5

Trustpilot

Another house builder same old

Where to start with this company?! Ruined the house buying experience from start to finish. Wonder why they haven’t fully registered with the housing ombudsman..been in limbo for 2 years and still haven’t got round to it… probably because of the complaints they will receive. We were chased into handing over exchange money a month before the original move in date then a week later told the date was changing …. So we actually then moved in 7 months after the date. Who has my interest on the deposit and even our mortgage broker couldn’t believe we’d exchanged so far in advance of the move in date when usually it’s up to a month before. I’m going to seek further advice on this. When I made a complaint at that point was rather rudely fobbed off by higher management. So we had to put our foot down for moving in otherwise they would have stretched it out longer. As it was we had to change mortgage dates so loosing deals in the process. The house was okay snagging bits quite a few and the cowboys that they hire to repair are not the best - i mean who doesn’t know to silicone a bath you have to fill it first doh! Took 3x for that to happen. Most of the issues with the plumbing, the plumber every time not taking responsibility. Leaky pipes, blamed the cold weather, we lost our downstairs to flooding but they avoided responsibility by claiming we hadn’t isolated our outside pipe - said it had burst. Not burst at all, the pipe was in tact, and why would an outside pipe burst inside the house? And why would you specifically tell people to isolate, what cheap pipes are they using? Everyone who’s heard this has said they’ve never isolated their taps and neither have we. The connection wasn’t tightened properly and had been leaking since we moved in and in hind sight I should have paid more attention to it. But lessons learnt. Smelly kitchen drain, not plumbing fault again according to him, it actually was they hadn’t connected overflow correctly. Took the drain guys 3 visits and then to ask to come in and sort for the plumbers. Water pumping up through the carpet in the landing upstairs, plumber claimed was water dripping from bath from silicone not being done- nope was the overflow not connected under the bath so that was great to loose the upstairs carpet - they did take responsibility for this. I’ve since heard that the plumbers rushed the jobs to get them ready for move in!! Wonderful so at our expense we pay more money for repairs. This is the cherry on the cake. Made an official complaint to their customer services and heard nothing so forwarded to their regional manager as per their website and they didn’t have the grace to reply or acknowledge just sent back to customer services. Who just dealt with the physical part not the other issues!! Disgraceful. All in all my advice, get a professional snagger in to check the place out to ensure it’s fit for living. DON’T be conned into getting the washing machine, dishwasher, fridge. We’ve already had to replace the washing machine (18 months) and the engineer said they must have a warehouse full of this stuff as it’s the worse we sell!!! So there you go. Buy your own. Also carpet/flooring - sort it out yourself they mark it up massively, as we found out!! They also tell you they have no break down of costs for carpets/flooring apparently!! How can you run a company with no breakdown of costs? we now know why, because they screw you big time. £6k for carpets/flooring and they cost nowhere near that. Thank god for the supplier who did have the costs and sent them over to us so we could tally up!! They marketed an allotment and country park…. Ha what a joke, no allotments and not a county park, it’s full of builder rubble and windows actually quite dangerous for dogs and kids! They mow a path and we pay a service charge for that only for outsiders to come and use, so I’m paying for something that’s used by anyone. They say they are small family and care - yeah not in our experience would never buy a new build again from this company or any other developer. Updated in response to Mulberry Homes response: you were not aware of the issue of the tap until your plumber called you to tell you. He attended due to the other error. This information was all put in writing to the regional director 22 March which was sent to you and you chose to ignore the majority of it only dealing with the physical issues raised in that email.

Catbug · 10 November 2024

★★★★★ 5/5

Trustpilot

Excellent care and service

Excellent care and service from the mulberry team from the first contact to the last. They were always happy to help and treated us as individuals who mattered. Both Sally and Steve were exceptional and I was so grateful to have their support, moving is a stressful time! Thank you Team Mulberry

Louise · 20 October 2023

★★★★★ 5/5

Trustpilot

Our dream new home

Purchased a brand new home from Mulberry in the Kingsbury Park Development (Plot 219) in Lutterworth.The whole experience has been excellent, from the sale through Sally (an absolute credit to the business & super helpful/supportive) to the part exchange through Move Plus (non pushy & professional) & the few snags & issues sorted by Site Manager Steve Kelly we have been really impressed by Mulberry.Admittedly we had previously turned our nose up at new builds but the quality of the build & fit out has changed our minds. Very happy in our beautiful new home.

Sarah · 21 October 2024

★★★★★ 1/5

Trustpilot

Non existent customer service

We have issues with our home and have reached out to Mulberry but there has been no reply. I sent an email on 29th September, and I'm still expecting a response even though their automated reply says they aim to reply within 2 working days. It has now been 5.EDIT: I wrote my review BEFORE I received an email replying to our THREE emails chasing for a reply to our original email. But Trustpilot posted my review AFTER. I will wait the 10 working days, as stated in the reply I received, and see whether it deserves a rate change.

Josefina · 4 October 2024

★★★★★ 5/5

Trustpilot

Steepleview Developement Sales

We dealt with Rabia at the Steepleview, Rabia was extremely efficient & helpful, making our experience very pleasant, a credit to the company she works for.

Tracey · 21 December 2025

★★★★★ 5/5

Trustpilot

A great experience!

Buying our Mulberry home was a great experience. To start, Dawn at the Steeple View Chase site was fantastic - we reviewed the house several times and she answered all of our questions on our visits. Picking our choices she was a great help too! Home demo was very informative with George, who has also been very quick at helping us get our list of snags resolved and any questions he is always on site to advise. Charlotte on the sales team was also incredibly helpful with chasing our entire chain and giving us frequent updates!

Rebecca · 30 September 2024

★★★★★ 5/5

Trustpilot

Exceptional Service and Outstanding…

Exceptional Service and Outstanding ExperienceWe recently had the pleasure of working with Mulburries, and I must say, the experience was absolutely fantastic, both in our dealings with Ryan Green and Ross Pelling.From the moment we reached out to Mulburries, Ryan Green responsive and attentive. They promptly scheduled a viewing of the property. Their knowledge and explanation of the property were evident, and it gave me confidence in their ability to assist us in finding the perfect property.Throughout the entire process, Mulburries had the utmost professionalism and dedication, helping us in all the steps of purchasing the property and making it possible for the process to be completed satisfactorily even ahead of the scheduled deadlines.Furthermore, the level of communication and transparency they maintained was exceptional. We always felt well-informed and updated on the progress of my purchase. Their prompt response to our inquiries and willingness to go the extra mile to address any concerns truly made me feel like a valued client.Ultimately, thanks to Ryan Green and Ross Pelling, we found our perfect property. For everything described, we express our gratitude for their professionalism and commitment to ensuring us complete satisfaction throughout this entire process.We highly recommend Mulburries real estate services. Their exceptional service, outstanding knowledge, and genuine care for their clients truly make them a top-tier real estate agency.Thank you Mulburries, exceptional real estate experience that exceeded all expectations.

Jose · 27 November 2023

★★★★★ 5/5

Trustpilot

Good service from the sales team.

Good service from the sales team. Well finished.

Mr · 2 September 2026

★★★★★ 5/5

Trustpilot

We are currently in the process of purchasing a property

We are currently in the process of purchasing a property at Steeple View Chase, so far communication has been great and Sally is always available to answer questions, Jason, the site manager has also been great.All being well we should be moving in before the end of November

Ann · 17 November 2023

★★★★★ 5/5

Trustpilot

Wreath Making at Ravensden Park

Ravensden ParkWreath Making - 4 DecemberWhat a pleasant afternoon taking part in the wreath making session laid on by Mulberry Homes.It was well organised and all materials were provided along with assistance from Claire, the florist.Many thanks to Faye and Helen for organising this lovely event.

Geraldine · 7 December 2023

★★★★★ 5/5

Trustpilot

A helpful

A helpful, obliging team at Whissendine and it's been a pleasure to work with them.

Paul · 5 July 2026

★★★★★ 5/5

Trustpilot

Really pleased with our new home

Really pleased with our new home. Quality is at a different level to other housebuilders and include a lot as standard that would be extras with other builders. Pleasant to deal with and all in all couldn't be much happier.

DRG · 5 March 2024

★★★★★ 5/5

Trustpilot

5 Star Customer Service at Mulberry Homes, Badwell Ash

I contacted Mulberry Homes at their Badwell Ash site in Suffolk in April 2026 to enquire about purchasing a home on The Approach development.

Guy · 6 April 2026

★★★★★ 5/5

Trustpilot

Great experience

Great experience going through this process. George and Rabia helped in anyway they could. Would recommend Mulberry to others.

Callum · 1 May 2026

★★★★★ 5/5

Trustpilot

So pleased with our new home

Francesca was always happy to take our calls and represented the company in a friendly manner at all times. We have only just moved in and are very pleased - and the little touches on moving in day were really appreciated. The process of reserving and selecting our choices were easy.

Samantha · 22 December 2024

★★★★★ 5/5

Trustpilot

Amazing customer service and quality newbuild

We have recently moved in to our new Mulberry home in Braintree and could not be happier! From the moment we walked into the marketing suite in January, we have received nothing but excellent customer service. Caroline especially has been outstanding and we could not have asked to be made feel more welcome! No ask is too big or question is too small for her, she replies promptly to all our queries and is extremely knowledgeable about the site and the homes. We have been impressed with the quality of the build compared to other new builds we have seen and have been more than satisfied with the care we have received after moving in. Overall, it's been a wonderful experience buying our first home with Mulberry so thank you very much!

Mrs · 22 May 2024

★★★★★ 5/5

Trustpilot

Most amazing New build developer and customer service!

We recently bought a house from Mulberry homes Houlton and it’s one of the best decisions we’ve ever made. We didn’t expect such outstanding quality based on other developments in the area but we were blown away by the build quality and excellent customer service. Faye and Karen from the Houlton marketing suite have especially made the process very smooth and as stress free as possible. We’ve been through a house purchase in the past but we didn’t get half as much support and care as we did from Faye and Karen. We’ve been in our new home for nearly a month and we still can’t get over how amazing our house is and how much thought was put into it. The ladies at the marketing suite are so thoughtful and they have truly made the experience a lovely and unforgettable one. I would definitely recommend mulberry homes in Houlton to anyone looking for great quality new build homes and excellent customer service. I would do it all over again if I had to. Thanks again to the site and marketing team at Houlton. We are super grateful for all your efforts and hard work.

Anna · 15 May 2024

★★★★★ 5/5

Trustpilot

Fantastic moving experience

I couldn’t be happier with my move into a Mulberry home in Middleton Cheney. From the very beginning, the whole experience has been exceptional, and all members of the team at Middleton have been incredible.

N · 11 December 2025

★★★★★ 5/5

Trustpilot

Great experience

Buying my first new build home with Mulberry Homes has been a genuinely positive experience from start to finish.

Tom · 16 April 2026