Martin and Co Essex reviews

★★★★★ 1/5

Trustpilot

I don't even want to give this company one star

I don't even want to give this company 1 star. Myself and my partner have had awful experiences with Martin and Co. we rented a property from them for 2 years. The fees were extortionate upon moving in to the property but due to our circumstances we just paid up. When we had issues with the property it took them weeks to respond (to the point where the landlady came and solved the problems herself). After our annual contract ended they charged us to renew our contract although when we moved out the paper work stated we were on a rolling contract all along. Upon leaving the property we spent a full day cleaning. There was no damage and the property was left in pristine condition. Martin and co even commented on how well we looked after the property then proceed to charge us almost £200 in 'cleaning fees'. I wouldn't recommend Martin and Co to anybody unless you wish to be ripped off.

Carys · 21 January 2019

★★★★★ 1/5

Trustpilot

I'm only leaving one star because I…

I'm only leaving one star because I can't leave no stars! Contacted the Saltaire office trying to book a rental viewing for my mother, bearing in mind she is 78 and a non-driver. I was told that I couldn't book a viewing after 4pm or on a weekend! When I explained that I travel to the US frequently and would find it hard to take my mother to a viewing under these circumstances, was told that I should book time off work! What a shocking way to run a business and teh person on the other end of the phone couldn't have been less inerested if she tried.

Martin · 6 November 2025

★★★★★ 5/5

Google

I've just completed on a property with Martin and Co. Charlotte and the team have been very helpful from start to finish. Charlotte guided me through the process step by step and facilitated all of my questions and requests promptly. The team were accommodating with viewings as I needed to view the property several times. All in all I'm very pleased with their service and professionalism.

Samuel · 22 June 2022

★★★★★ 1/5

Trustpilot

Untrustworthy, impatient and arrogant

Agents were at first friendly, until unavoidable delays (we had kept them fully informed as we were travelling a fair distance) meant they thought it was acceptable to dismiss our viewing in the space of 10 minutes after saying the delays were fine. If delays truly were problematic, they should have mentioned this rather than come across as excessively arrogant and rude to anyone who doesn't fit their Cinderella's shoe. Additionally they were entirely unresponsive following this and unwilling to reschedule, so clearly aren't actively interested in homing those who need it.After the amount of time, money and effort wasted due to their nature, I can assure that I'll never be interacting with Martin & Co again as well as warding off those seeking properties.Thankful to have missed this pitfall.

Bryony · 2 November 2018

★★★★★ 4/5

Trustpilot

Solihull Birmingham branch

Solihull Birmingham branch. Fab letting agent so much more efficient than my previous who really didn’t care for their tenants. I was kept up to date constantly with our application and asked a ton of questions which were all answered. Fees a little pricey but you get what you pay for. Laura is fab. Hoping this will be the last let I have and can finally settle! Great estate agents who actually take care of their tenants! Am hoping the rest ofThe tenancy goes as smoothly as the start! X

Mollxsx · 30 October 2018

★★★★★ 5/5

Trustpilot

Definitely reccomend!

Just let a property from Martin and co and the way they deliver is excellent. I was shown round many properties that day by many other agencies and the letting agent at Martin and co. Louise Pearce was one of the reasons I let the property. So helpful, I wasn’t rushed, given all the information I needed and it was easy to do. Very happy with the place I’m going to be moving into and very happy with the service too! Definitley recommend.

Jenna · 15 August 2018

★★★★★ 2/5

Trustpilot

Glenrothes Office

Everything was wonderful to the point where they got your money but then they show little to no interest at all. Asking for illegal premiums like reservation fee or whatever they called it and made us pay for the credit check at first. (Check your rights people) When moving out of course asked for money but when asked where is that money gonna go got no real answer. They should be able to tell you how your money is spend is they ask for it. They found a scratch in front of the fireplace and that’s it. Never trust these people ever again.

Jake · 8 August 2018

★★★★★ 1/5

Trustpilot

Shocking service!!

I had struggled to get hold of the estate agents for 6 days, when i finally got hold of someone they told me they were understaffed! I arranged my viewing for today at 12.. im still at the property at 12.30 with no email, no phonecall to state that they were held up or not coming at all!!! Absolutely disgusting service!! Noone is answering any calls from the office, despite them closing at 13.00! Im shocked how you are still in buisness i really am! I confirmed that i wanted to put the holding fee down after i have seen the property but they cant even be asked to turn up! livid!!

Marissa · 12 May 2018

★★★★★ 1/5

Google

I would give this company -1000 stars if I could. As someone who has been private renting for over 20 years, this is by far the worst letting agent I have ever had to deal with. If you are a slum landlord I would recommend them however. If you are tenant - well just look at the other reviews here or anywhere of tenant experiences. I don't actually know what the people in the offices do, because they don't know anything and can't do anything...All evidence is conveniently lost, evidence that they should have photos of every time they do an inspection, Even the workmen that come once in a blue moon are instructed to only do a half fix or a bodge job. And they turn up with no notification. Sometimes Im out because I have a life, then I get penalised for not being in when they didn't tell me anyone was coming. And when they do come they come just to look at the job and never come back to carry it out, mostly because they all say they know of my landlady and she does not pay them, why a company would want to keep such a landlady on their books? I have had 2 ceilings fall down during my tenancy, which only by the grace of good have I been around to keep my children out of the way. These issues are reported, reported, reported and nothing is done. EVER, in fact they then start to blame the tenant. I have also been forced to sign digital contracts through good lord which sell my data to 3rd parties, but was told there was no other way to do it, which I think is illegal, and I don't appreciate the spam calls in the following weeks of a tenancy renewal. My email has been blocked from their head office address for man-years as I have tried to complain about numerous things. Unfortunately I am stuck here at the moment under circumstances, I can not wait for the day when I no longer have to deal with them.

Bianca · 27 October 2025

★★★★★ 5/5

Google

Charlotte has been so helpful during the process of selling and renting my property out. I cannot thank her enough for all the emails and phone alls she made; she really went the extra mile and was a reassuring person during the rather painful process of selling a property. Very grateful.

Jo · 25 September 2023

★★★★★ 1/5

Trustpilot

Terrible agency

Rented a property from Martin & Co over 3 years. very slow resolving issues, attempted to put the rent up at every opportunity an tried to take back every penny of my deposit over pre existing property issues.

Tashan · 15 September 2026

★★★★★ 1/5

Trustpilot

Try other agents first- this company very discourteous

My experience when seeking to rent through their Battersea Reach office was very poor. I expressed interest in a property but calls and messages all unanswered. Spoke to Jem who said they didn’t do viewings and I should rely on video. Promised to send form and never did. Very arrogant and treated rudely. Try other agents where you will be treated with courtesy.

Jeremy · 24 August 2022

★★★★★ 5/5

Google

Selling during 2020 and 2021s pandemic, and with a big chain, a few paperwork problems along the way, was very stressful, yet our estate agents kept their cool and helped us through the process . Nearly 6 months later we've exchanged contracts and have a moving date in sight. Great communication and kept us calm during a few hiccups along the way. Oh and a big shout out to Charlotte.😊😇PositiveResponsiveness

Claire · 25 August 2021

★★★★★ 5/5

Google

I have had Martin & Co as my letting agent close to 25 years now. As a long term tenant I can honestly say they have been brilliant. My main dealings over the years has been with Rose, Gaynor and Laura. All three are a credit to the agency. All correspondence, mainly by email or telephone has been dealt with quickly and professionally. I have always been greeted with a smile when coming face to face with the team. When the property I rent is due for inspection I am notified beforehand, so if I need to change the date due to work commitments, they accommodate the best they can. On all inspections they have shown the utmost respect to my late, disabled mother, who use to reside with me until a few weeks ago. Over the years my landlord changed agents. I was not happy with the new agent and so I contacted Martin & Co. They went out of their way to find me suitable accommodation in the area I requested. That was 15 years ago and I have absolutely no regrets. I would highly recommend Martin & Co to anybody who is looking for a professional, and caring agent.

Maria · 24 November 2023

★★★★★ 5/5

Trustpilot

Fantastic stress free experience

A big thank you to Tracy and Ian Martin and Co Hucknall, for being my letting agent for 6years very efficient first class service. Then now selling the property for me. You were attentive, always on hand to answer my queries very quickly. Leasing between buyer, buyers solicitor and my own solicitors for a seamless sale. Thank you.

Andrew · 22 December 2024

★★★★★ 1/5

Trustpilot

Would do 0

Would do 0, think evil corporation think Martin Co, doubling rent of every family oriented residence they can and doing over our society and economy in the process. They will share the news of your necessary departure with 0 care for your human struggle. They have acted and taken advantage before the legislation that stops them increasing rent by so much or even no fault eviction. Evil.

Liam · 12 February 2026

★★★★★ 1/5

Trustpilot

Martin & Co have got to be the worst…

Martin & Co have got to be the worst housing to ever exist. My Daughter moved it into a flat 3 years ago that was freshly painted but noticed the glass panel that was once painted had black dots on the door which clearly showed there was mould in that property. They allowed my daughter to move there with a 19 month old baby. The property within a month was smothered with mould, it was on the walls, clothes. Mattresses etc. my daughter tried everything painted with the mould paint, they put extractor fans & dehumidifier which hasn’t helped one bit. My grandson has constantly ended up in hospital lifeless from where he’s so ill he’s not eating or drinking. Doors are hanging off hinges due to how bad the mould is, bath has been blocked from day 1. Council made me go private and this is what I’m having to live with, I can’t even move out as I don’t have money. How these people can sleep at night is beyond me. My grandson is now registered as asthmatic and they’re trying to say that mould doesn’t effect your health.

Amelia · 16 November 2023

★★★★★ 5/5

Trustpilot

Excellent service and courteous staff

My Mum had died and her house had to be sold. Rowan was extremely sensitive and kind. She kept me informed along the way. When my Brother and I decided to take it off the market, a guy who had viewed it so wanted it that he pursuaded Rowan to make a call to us. To cut a very long story short, he now owns it! Had Rowan not followed her gut instinct the house would probably still be empty and unloved.

Jan · 31 August 2016

★★★★★ 5/5

Trustpilot

Highly Professional and honest staff:Gloucester

Martin and Co was managing my tenancy on my rented Home and the staff were really professional and respectful whether face to face or over the phone especially Edward and Hallam Beveridge. Any challenges I faced during my stay, be it Boiler issues or Heating were attended on time. I highly recommend them as I feel they truely define Great public relations and value their tenants. Keep up the good work.

Nontobeko · 15 May 2024

★★★★★ 1/5

Trustpilot

MARTIN AND CO MEDWAY

MARTIN AND CO MEDWAY, Rochester - my experience has been one of fraud, overcharged fees, ignoring emails, lack of professionalism, breaking contracts, wasting money and I could go on and on. Run as fast as you can in the opposite direction from this branch of Martin and co. I am a landlord of 20 years’ experience with great relationships with all my agents. This agency is BEYOND POOR.

Elena · 30 January 2026

★★★★★ 1/5

Trustpilot

New Milton, Awful estate agents, left us homeless with no help

Disgusting estate agents didnt bother with us at all, I called and called to view a property as ours was only a short term let, they never bothered to tell us when the viewings were despite me calling several times and let the property go to someone else. There was nothing else available and because of this we ended up homeless while I was pregnant and with a 3 year old. Never use them!!

Lilsy · 12 March 2024

★★★★★ 1/5

Trustpilot

Want ALL your personal info just for a viewing

Tried to view several properties with this agency but before you can even arrange a viewing, they send you an email with 15 very intrusive questions. For example, how many animals do you have - please tell us breed, names, ages, etc.

A · 10 August 2026

★★★★★ 1/5

Trustpilot

Anti social tenants welcome at Martin an co.

Martin and Co are responsible for the nightmare tenants next door. I have called them 9 times to report anti social behaviour as I cannot sleep until around 2 -3 am. This has ruined my mental health and ability to function at work. They care not about duty and responsibility. I wouldn't use them in any shape of form. No standards.

Paul · 23 March 2026

★★★★★ 5/5

Google

Martin & Co were instrumental with selling my flat. Their team put in hard work and effort going the extra mile to ensure the sale went ahead smoothly. Although our sale was difficult, they did work hard throughout. A particular thanks to Charlotte C and Reece L for their particular dedication.

Kieran · 27 July 2023