Martin and Co reviews

★★★★★ 5/5

Trustpilot

Praise for Peter at the Worcester branch

My husband and I would like to give our deepest thanks for the efforts of Peter Newitt. He did an amazing job of matching us with the perfect rental property. He is very perceptive at matching landlords with tenants. Through Peter keeping who we are and what we were hoping for in mind he found us our dream place after just one previous viewing. By this point we'd had viewings with various other local estate agents and we can state categorically that Peter is of a calibre that you'd hope to find but rarely do. Professional, genuine and delivers.

Ekat · 27 June 2026

★★★★★ 5/5

Trustpilot

The process of searching for and…

The process of searching for and acquiring a rental property can be extremely challenging and stressful, but when you are assigned an agent who’s willing to work with you to find that property, then work with your interests in mind, that makes the process that little bit easier, my agent Ryan McKenzie was that person.thank you Ryan,

Alex · 4 September 2026

★★★★★ 5/5

Trustpilot

Views of a customer

From start to finish this has been the most efficient, respectful and informative process I could have asked for from Martin and co. The professionalism of the team at egham especially Jasmine Gahunia has been of the highest standard and I’ve so much gratitude for the way it’s been handled. All stress and worry was taken care of and left me convinced my best interests were at heart. Even with it being at Christmas the speed at which it was all done shows exceptional standards. Would recommend this company and team to anyone looking to rent, buy or sell.

Lee · 27 December 2025

★★★★★ 5/5

Trustpilot

I have dealt with Janet from Hinckley…

I have dealt with Janet from Hinckley branch for my house sale. She has been absolutely amazing always contactable, poilte kind and helpful. She went out of her way to help us and settle my mind when issues occurred with the property sale, she also helped us to get the sale completed and contacted buyers solictors countless times when they where being really unhelpful. We are really grateful for all her work.

Miss · 18 February 2026

★★★★★ 5/5

Google

What can I say except EXCELLENT customer service and care! We had a nightmare with other agents and along came Martin & Co who sold our property at half the price other agents were charging but with twice the service! Seriously do not hesitate in listing your property with them - you won't regret it! Special thanks to Charlotte Crane who was there every step of the way, who gave up her spare time to see the sale our old property and purchase of our new property through to completion. This can be one of the most stressful processes, but she continuously reassured us and was always available no matter what question/concern we had. Also Gayner who handled the viewings and initial sale was absolutely fantastic in negotiating the best price for our property and was excellent at getting viewings booked and acquiring feedback - this made the sale really smooth and stress free. Thank you Martin & Co... We believe we've found our forever home - but if we did ever decide to move again, YOU will be selling our property without hesitation! Would 1 Million % recommend 💪👏🙌🫶

Joseph · 22 April 2024

★★★★★ 1/5

Trustpilot

The only good experience is when you aren't interacting with them

Sent harassing emails to entire flat building during tenancy; expecting tenants to maintain the building in a way that is clearly the landlords responsibility. Would also try and sell us 3rd party insurance coverage to cover "damage" that falls under wear-and-tear, so the cost would not fall onto them. When we first moved in there was a clear fire hazard (exposed wires hanging from the ceiling with running electric), that after requesting maintenance for, was told it was a known issue for months. Oven upon move in was essentially broken, with the top heating elements bent at a 90 degree angle into the oven, and it produced a bad smell. Hob on top was rusting off. Was told that because it was "technically working" they didnt have to replace it. They finally replaced it after 6 months, but only when we emailed them saying they were infringing on our rights as tenants. Bad at communication for viewings when we were moving out. Also, the woman I turned my keys into on the last day was EXTREMELY rude, mocking me, and overall completely condescending and snarky for no reason when there was a small issue of keys not matching their inventory. The keys issue was resolved quickly as it was my housemate who had misplaced a key, but Martin and co were absolutely no help in resolving it and were horrible to deal with. Landlords are evil.

Pooqa · 22 August 2026

★★★★★ 5/5

Trustpilot

The Exeter branch were excellent when…

The Exeter branch were excellent when dealing with my daughter’s student accomodation in a private house. In particular Kym Hamilton deals with lettings and is very professional, helpful and efficient.

Louise · 29 August 2026

★★★★★ 5/5

Google

We used Martin & Co to sell our flat. Having had a poor experience with another local agent we swapped to Martin & Co and it was like night & day! They offered insightful advice and recommendations, were proactive about following up enquiries and were always responsive and professional. In particular a huge thank you to Reece and Rhiannon who made a very stressful time much easier.

Rhiannon · 27 October 2025

★★★★★ 1/5

Trustpilot

Martin and Co Oxford & Thame

Martin and Co Oxford & Thame: Not that any estate agent cares about a bad review but, what a joke, as a landlord, you try to be nice, you try to treat people with respect but clearly its just about money. I have spent countless hours chasing money due to financial errors on M & C side and I still have yet to get it back. Repairs have been done in my flat without my permission, so I just receive bills for things I wasn't even aware were broken. Emails ignored, calls ignored, communication = zero.Just absolutely rubbish but then, Not my first estate agent that has been like this. I have

Kelly · 24 June 2026

★★★★★ 1/5

Trustpilot

I viewed a property at Bestwood Village

I viewed a property (House) at Bestwood Village as i am very eager to move there. The agent showing me the property put me forward for an application right there on the spot after i told her i was desperate to live in this area to be close to relatives. On viewing I mentioned one concern about the bath panel needing repair but there were several other minor concerns i was prepared to deal with myself on moving in. Once i had been put forward for the tenancy everything seemed to run smoothly until it came to being handed the keys. It was only after paying the deposit and getting the keys that i was told there was an inventory attached to the contract with repairs that were pending. I took my own photos and added these to an email and sent them to the agency and the landlord.

Patrick · 21 June 2026

★★★★★ 5/5

Google

We used Martin & Co to market our property. Right from the very first visit, Reece was very professional and friendly and gave us honest feedback on our property and the current market. Reece discussed with us that he wanted to take a variety of photos of the property to show it off as well as a virtual tour. We were blown away when we received copies of the photos as they were absolutely fantastic. He really captured the property and all that it has to offer. Throughout all the viewings Harry was extremely professional and had all the knowledge on the property for any questions that the potential buyer had. As a vendor, when you’re eagerly waiting to hear how the viewing went, we really appreciated the prompt feedback that we received via email within an hour of the viewing as well as a follow up call the following day once he had spoken to the viewer. We received an email from Harry one day asking if it would be ok for him to visit the property to complete a video tour for their social media, which we agreed to. We were absolutely shocked at the high level quality of this video and were eager to see it on their platforms. It really showcased our property. A brilliant addition to their marketing. A special touch that we really appreciated was how the team would communicate via text with us to book a viewing in or ask any questions, or give feedback. A quick, simple, professional yet friendly text message was perfect. This even worked both ways, I would sometimes send a quick text to Harry or the team of an evening when I sat down and would always get a reply first thing in the morning. I understand that this might not be for everyone, but for two busy people with a busy work life, a quick text was absolutely perfect for us and we really appreciated that. If we ever had to talk about anything in more detail they were always at the end of the phone. It really was the best of both worlds. We were recommended to Martin & Co by a member our family and whilst we believed they were predominantly for lettings, the team really do need some recognition for their sales department. They really do stand out from other, more “popular” agents out there. We had full trust in every member of the team at Martin & Co and can not fault them one little bit. We would happily use Martin & Co again in the future if/when we come to sell again. Highly recommend!!

Wayne · 27 July 2023

★★★★★ 1/5

Trustpilot

Horrible Letting Agent

This letting agent in Coalville is absolutely horrible. Throughout my tenancy, they were always unresponsive, care less about the tenants, and even breached their own contract. They refused to return my deposit and showed zero professionalism. I strongly advise anyone to avoid renting through them.

Oluwaniyi · 5 February 2026

★★★★★ 5/5

Google

An absolutely fantastic company, with great people that have a can do attitude, quite rare today. Everyone is polite, professional and courteous. All in all I would recommend Martin & Co in Southend-on-Sea, their manager Reece is brilliant, Rhiannon and Ruby are conscientious and diligent and Laura is great when it comes to property management. I would put Martin & Co on the top of my list fpor all things property in Southend-on-Sea

Jonathan · 25 October 2023

★★★★★ 1/5

Trustpilot

Worst company ever

If i could give zero stars i would, please please NEVER rent using this company. They do not care about you they only want your money. Got Mould? Has ur boiler exploded ? Or want a nice clean apartment when u move in? Yea nah they do not care im afraid, all this stuff happened to us, when we moved in the house was disgusting, the washer cupboard had like crusty carpet (and im no princess i can make do but bro it was so disgusting) like 10 year old hoovers covered in mould, trash bags with ripped out blinds in, all the bathroom cupboards had mould in and the legs on the bed were like snapped and the light in the bedroom wasn’t attached either it was such a safety hazard and now these guys have the nerve to ask us for money towards a cleaning service for the next people when i know theyre just going to keep the money and leave it. I left that apartment c l e a n too! Oh yea and when we moved in the water wasn’t even attached to the washing machine properly so we had an apartment flood which happened like 4 times while we were there, 2 was the washer just spitting so much water and 1 time the boiler exploded water everywhere to the point half the walls doors and frames all swelled up! and i swear it was the reason i got a lung infection cus there was so much mould and water in the air bro AND THEY STILL ASKED US FOR MONEY!!! I swear im not a dramatic person, i cleaned that apartment so much and im very understanding but it got to a point where it was just ridiculous and you’re paying all this money and nothing but the bare minimum ever got done! And i had to email so much to even get that! For real if you want your sanity, just go with literally anyone else!

Molly · 5 May 2026

★★★★★ 5/5

Google

Martin & Co in Southend on Sea are a professionally run Lettings company that offer an excellent service. Within days of publishing our house to let on the well known platforms we had a good number of potencial tenants and from those we were able to proceed with the most suitable. Thank you Martins.

Stephen · 13 October 2025

★★★★★ 1/5

Trustpilot

Rubbish

Well, I know that the staff are leaving the company, but an Estate Agents job is to keep their clients informed of all aspects of their sale and to liaise with the solicitors. There was no communication for 4 weeks and having found out that the perspective buyer had pulled out of the sale after 2 weeks. To say the least I was very disappointed. Moving forward I would not use this company or recommend it. As I am not a vindictive person, I will not be mentioning any staff names that I had dealt with.

Ian · 29 October 2024

★★★★★ 1/5

Trustpilot

Worst tenancy ever

The agency does not provide any support or help throughout the tenancy period. I have been charged with nonsense expenses such as a part of my initial deposit been taken for unnecessary cleaning although the apartment was left in a far better condition than at the beginning of the tenancy. Also the agency did not provide any help in moving out and I had to contact all the utilities suppliers on my own.Bureaucracy is a nightmare and prices unfair. Sleeping under a bridge is a far better option

Marco · 4 August 2022

★★★★★ 1/5

Trustpilot

The worst estate agent going

The worst estate agent going - Martin and Co Folkestone / Dover. Please avoid this estate agents - they allowed me and my partner to live in housing disrepair for 2+ years we had someone come round once to de mould using de mould spray and fit a vent in the bathroom which caused the mould to get incredibly worse, Matt done a property assessment with NO notice and made out we was the problem with a comment ‘ do you even turn on the vent ‘ I explained it had got worse since that being fitted ( we later found out this was fitted incorrectly ) so we was treated poorly over a mistake from there contractor. We had cried out for help on multiple occasions and had been ignored. Every time someone visited they said how bad the mould was and to avoid sleeping in the bedroom being a small house we ended up having use of half the house. We got desperate and thought to withhold rent ( this was done once over the 3 years we stayed ) still nothing done and we sent up a rent arrears payment plan. After living in a property not suitable for even a animal, me being allergic to mould and them not caring, we informed of our pregnancy and begged for this to be sorted prior to baby arriving low and behold a no fault eviction given. ( no support given during this time from them ) We have had to push the final payment of arrears back by 4 weeks to help with a deposit on a new home Katie was incredibly rude and seems to care more about £125 then a family about to become homeless. Trying to speak to anyone there is incredibly hard, they fail to take care of the tenants, the only way to get somebody to contact you is when you don’t pay something ( suddenly the replies become very quick with this and extremely rude ) Please do your research and avoid them where possible ( especially if you have children and if house has a history of mould / disrepair ) The last 2 and a bit years since these issues started we have lived in hell, my mental health being at its lowest, we have been actively trying to get out for ages but have struggled finding another property, we asked Martin and Co for help on this as overall as tenants we have been good except missing one months payment over a course of 37 months. Begging for help doesn’t make us bad tenants, the property disrepair is not on us we have paid out of our own pockets multiple times to sort things. Martin and Co treated us like animals and expected us to clearly live like one to.

Emily · 3 October 2024

★★★★★ 5/5

Trustpilot

Martin & Co Winchester branch Steve Thomas

I just want to say a huge thank you to Steve Thomas for his time and effort to help me today. I telephoned Martin and Co this morning looking for accommodation for my daughter and Steve could not be more helpful I went back to Martin and Co as my daughter had rented from them when doing her degree a few years ago and I must say they are so professional and friendly it was an absolute pleasure to talk to them today shout out to Carl too who called me straight back when their was a few questions I needed to ask. Overall great estate agents top service and if your looking for help and advice go to Marin and Co many thanks for your help Steve and Carl.

Irene · 16 July 2022

★★★★★ 5/5

Trustpilot

In Hitching Mr Chris is the most…

In Hitching Mr Chris is the most talented professional very good estate agent ever see.

Maximum · 16 July 2026

★★★★★ 1/5

Trustpilot

Avoid them at all costs!

If I could give 0 stars I would - I implore everyone to avoid martin&co like the plague if you can because they are the worst estate agents I’ve ever come across. They act nice at first and then as soon as they’ve got your money and signature, they don’t care. Lynn and Sean were the rudest most inconsiderate people, both of them have huge attitude problems, and talk to you like you’re dirt on your shoe. They trick you into thinking the property you’re signing onto is all fine and good to go, and then the second you move in it falls apart because it’s all cheaply done and they cut corners for everything (as confirmed by their own handyman!). The first day I moved in the power wouldn’t work and I got told it wasn’t an emergency even though all the food in my fridge and freezer was ruined. They also never respond to emails, I had to constantly chase for months and months to get even the tiniest jobs done, and the big jobs like fixing a mould issue took over a year for them to actually get someone on it and still it was never properly fixed. No matter how calm and reasonable you are to them, they are rude and aggressive in return and then when they’ve ended the call in a huff, when you have to speak to them again they actually try to gaslight you into thinking you were also contributing with the same temper as they were (luckily I always have witnesses for my phone calls and so I knew that wasn’t true!). Lynn and Sean are clearly two very narcissistic people. They also steal your deposit for no good reason - I wish I had read the reviews before signing with them as there are tonnes of people saying the say things, so it’s obviously an ongoing scheme they pull with all their tenants, they will rob you blind. They regularly inspect the property and say everything is fine and looks good, and then turn around at the end and try to take your whole deposit because they know they can get away with it. So in summary: beware and stear clear! And if you have no choice, then at least make sure to document everything, record conversations, and take pictures of everything, so you can at least beat them at their own game.

Lydia · 7 July 2022

★★★★★ 1/5

Trustpilot

Moved into this property with my…

Moved into this property with my partner to find it was a complete and utter state. When I viewed the property over 1 month prior to moving in, they said that they would clean the black mould from the bathroom which was fine. What a shock when we moved in to find the black mould was still there and the entire flat was a mess and hadn't been cleaned at all. My partner had to take 2 days off work because of stress and physical exhaustion from all the cleaning.There was no sense of urgency from their side when we called to stress how bad the flat was. They've still not resolved the issue and we have been in the flat for almost 1 week now. We continuously have to wear a face mask when we use the bathroom. It just makes me wonder how they can run a business like this and don't seem care at all. The bottom line is that the flat should have been cleaned and checked over before they handed over the keys, it's not rocket science.

Luan · 30 June 2022

★★★★★ 5/5

Google

I was recently looking for my very first apartment and viewed a property managed by Martin and co. I was first met by Inigo who was a fantastic agent who made sure to show me everything about the apartment and also squeeze in quick viewings of other apartments which was a last minute request from me. Very friendly and conversational which definitely made it a lot easier to work through the process. I left very happy with the property and over the coming weeks everytime I had a question Inigo was at the end of the line there to answer. After being accepted for my studio flat Rhiannon, Leanne and Gaynor were there to support me from referencing to random questions I had about renting due to it being my first time. All 3 of them were and continue to be so patient and I'm so pleased I got to deal with an agency who not only has the best interests of the landlord in mind but also looks out for the tenant to make sure all is in place for the move and there after. I can't recommend Martin and Co enough if you're a tenant looking for a home and I can only imagine landlords must be over the moon with them too! Nothing is ever too much for the whole team there, even when things go wrong they are super prompt to make sure problems are rectified as quickly as feasibly possible. Couldn't have asked for a better moving in experience just before Christmas. Thank you again.PositiveResponsiveness, Quality, Professionalism

Jamie · 22 June 2022

★★★★★ 5/5

Trustpilot

Recommending will

Will was absolutely amazing helping me find a property. He was honest and genuine, moving can be stressful and worrying but I was reassured the whole time. The moving process was quick, and I am now currently in my new home. If I had any problems or questions I would call will and would always awnser and be around. Thank you Martin& Co I highly recommend this estate agent company if you are looking to move. Fast easy process. Thanks will. :)

Grace · 21 June 2022