Martin and Co Essex reviews

★★★★★ 1/5

Trustpilot

Wish I could give 0 stars

Wish I could give 0 stars. They tried to move me into an unsafe building which had homeless people urinating and feces in the corridor and stairs. Vulgar graffiti on the walls. And disguised it as a luxury apartment. When I enquired about the safety of the building they just said "You're not getting your money back". They don't care about you they just want to make fast money using the fear of loss method.

Richard · 16 April 2026

★★★★★ 1/5

Trustpilot

House looked like it’s abandoned during…

House looked like it’s abandoned during move in day. Place was a mess and was not even cleaned. Moulds in the bathroom. Windows dirty. After signing the contract, keys were just left in a key safe. Washing machine cannot be installed due to plumbing issues. Workers were in during the day of move in and left the house in a hurry.They were very eager to get the deposit but after they got the money, they were not helpful at all.

Consumer · 8 August 2024

★★★★★ 5/5

Google

Tony Lindberg and his team have been managing property's of mine and my colleagues for over 10 yrs, We have always found martin and co to be a very competent and professional company we continue to recommend them whenever possible as they continue to look after the needs of the tenants and landlords alike thank you very much, and keep up the good work regards Kevin White

Kevin · 22 June 2023

★★★★★ 5/5

Google

Thank you to Charlotte for being there every step of the way on our purchase. Charlotte was incredibly helpful, knowledgable & friendly to chat to. It wasn’t made easy by our 3rd party conveyancer but Charlotte was there to help & push things through. Highly recommend Charlotte & Martin & Co, would not shy away from using either again in future! Thanks again & sorry it’s taken so long to leave our review! Callum, Anna & Olivia

Callum · 22 June 2022

★★★★★ 5/5

Trustpilot

Martin & Co - A pleasure to deal with

Martin & Co - Reading have been a pleasure to deal with. Ben Dreyer and his team have helped to make the whole process of selling my deceased father-in-law’s home, so simple and straightforward. The communication with Ben, Alex & Eleanor has been friendly and informative, they attended to everything quickly and promptly and always kept me in the loop of where we were in the process. I have not sold a house following a death before or acted as an executor so finding a good estate agency such as this has been a huge benefit to me and our family.

Mark · 21 December 2021

★★★★★ 1/5

Trustpilot

Very disrespectful and threatening especially Ella

Very disrespectful estate agents, terrible service, think they are above others. Ella from Martin & Co at the Hobbs Moat branch is incredibly rude and even threatens clients, we were collecting our keys and she was openly threatening and disrespecting us. They only care about commission and are incredibly entitled. Do not follow basic etiquette and constantly lie without hesitation. I do not recommend anyone use this estate agents.

Razanoa · 1 May 2026

★★★★★ 1/5

Trustpilot

Absolute poor service

Absolute poor service. I honestly think these guys are scammers. They don’t reply to emails fast enough, the agent (Chloe) is never in office and very rude. Lost two properties because they are slow with communication and no remorse at all. They wanted to keep my holding deposit even though they cancelled the contract from their end. Do not use this company.

Tolu · 12 June 2026

★★★★★ 5/5

Google

I cannot thank Joanna O'Mahony and Charlotte Crane enough for what they have helped us get through on both sale and purchase. There were a number of complications along the way (not their fault at all, at solicitor level) and they made sure that everything was then put back on track and did a fantastic job in getting it completed. They are an absolute cut above the rest when it comes to customer service. I don't even think a 5* review does give quite enough justice for what they have done.PositiveResponsiveness, Quality, Professionalism, Value

Christopher · 22 June 2021

★★★★★ 1/5

Trustpilot

Unprofessional behaviour

Myself and my partner viewed a property of theirs. We were told we were the first to view, after confirming our interest and willingness to move forward they said they would pass our details along to the landlord. after WEEKS of trying to contact them we have recieved NOTHING except opened messages and hung up phone calls. Not only unprofessional but rude. Will not approach this company EVER again

BootyBandit · 10 April 2026

★★★★★ 1/5

Trustpilot

Do not use!

I have never left a review before but I am hoping the seller of the property New Railway Cottages reads this and changes agents. I have tried to see this property a few times now, the first time was in July, I sent a request for a viewing and I didn't get a response for weeks. Finally got a viewing booked in August (so this took a month) and then they couldn't do the viewing on the day?! I decided not to go and see it as I was so annoyed of being messed around.

Sarah · 6 January 2026

★★★★★ 5/5

Google

Ryan was really helpful when we were looking for a new home to live. He had a professional and friendly approach and helped us at time when we were most stressed. We would recommend Ryan and his team to our friends and family, thank you.

Faye · 2 September 2025

★★★★★ 5/5

Google

The service that I have had from Martin and Co in Southend has been first class, they are easy to contact and excellent in communication and extremely efficient. Thoroughly recommended

Liz · 13 January 2026

★★★★★ 5/5

Google

Would like to thank Martin and co for recently helping us move into our lovely flat. The process has been smooth easy and stress free in this current situation. When viewing before lock down, we was shown several properties without feeling rushed until we found the flat we wanted. The process of referencing was quick and easy. They have been very responsive, any issues we had prior moving in or during the move, they have sorted for us promptly. The inventory on the property was very fair and detailed. Special thanks to Reece, Leanne, Jordan, Rose and Laura at Martin and Co.PositiveResponsiveness, Quality, Professionalism, Value

Leo · 25 August 2020

★★★★★ 1/5

Trustpilot

Horrível Letting Agency Specially Kingston branch.

I wouldn’t even give them 0 stars.” Complaints that they don’t care about tenants and only focus on money. Poor communication: People often say staff don’t reply to calls or emails for days or ignore follow-ups entirely. Maintenance ignored: Some tenants report issues like leaks or broken heating left unfixed for long periods. Horrible customer service once the tenancy started. Absolutely no idea what good customer service or proper property administration looks like.

Manoel · 10 February 2026

★★★★★ 5/5

Google

I have recently purchased a property for a buy-to-let and instructed Martin & Co to manage the property on my behalf. They have provided me with full advice through the buying process up to completion on the purchase of the property with the fantastic outcome of having a tenant in on the completion date for a long term agreement. Leanne at the Southend Martin & Co has been my contact and she has been amazing, I received updates weekly and Leanne and the team at the southend branch are very professional and fill me with trust and confidence for the future management of my property. When I have the next opportunity to purchase anther I will be going with Martin & Co.

Alex · 22 June 2020

★★★★★ 5/5

Google

Only just been dealing with Martin and Co recently but have been very impressed with how everything is dealt with. Rhiannon has been very quick with responding to everything in the lead up to moving in and now we have moved in and have been communicating with Gaynor we have received the same high level of service. Reported an issue with maintenance and was sent a plumber within an hour. Gaynor has been present with every enquiry sending a reply within an hour and answering my questions sufficiently

Lauren · 22 June 2020

★★★★★ 5/5

Google

As a Landlord with Martin and Co, I am very happy with their service. The team that manager my property are always very helpful and resolve all issues faced. I am a landlord that does not have time to watch the property constantly, I feel confident and comfortable that Martin and Co have all in safe hands. Tenant is also very happy with the way they work. Happy tenant makes things easier. Special thanks to Laura who manages the property very closely, giving any updates required and helping with any issues found within property.

Michael · 22 June 2020

★★★★★ 5/5

Google

I cannot praise Martin & Co. enough : All the Staff are great and so helpful. They have managed our flat now for many years now with no complaints from us as Owners. It’s always nice to be able to pop into their office if I need advice - to be met with a smile and be given expert advice. Special thanks to Laura.

Paul · 9 December 2024

★★★★★ 1/5

Trustpilot

Avoid Renting at all if disabled.

Myself and family have been living in a 4 bedroom house rented firstly by Fox property's which was outstanding.And then Martin&co took hold of the management which is where it went totally horrible.The lettings manager Laura Gillet at the southend on Sea branch is one of the most arrogant horrible people I have ever come across.We have an extremely overgrown tree in the rear garden and has caused pigeons to crap everywhere so can't sit in the,garden properly.I constantly complained about the situation and was eventually trimmed over 4 years ago I have spoken to them again and Laura's reply was it's in the contract for the tenants to maintain all works that need doing to the trees and bushes and for myself that is disabled due to spinal fusion on L4 L5 And had 2 hip replacements we also had a problems with mice due to living near fields And her reply it's in the tenants contract so you deal with it they eventually sent someone round and all he Done is put wire wool into some holes the mice where in the cupboards underneath the floors I complained again about the tree and wallop Section 21 for us to leave the house after 8 yrs living here no rent arrears no trouble at all we are being evicted with no reason pls keep away from them they ruin lives and send horrible emails saying the house stinks of dogs after 16 inspections the house now stinks we have had dog ever since moving in Pls Avoid

David · 7 March 2024

★★★★★ 5/5

Trustpilot

What an amazing experience with Dayna at the Prestwich Branch

What an incredible experience we have had with Dayna from Martin and Co! From the beginning, Dayna went above and beyond to accommodate our schedule and show you the house. She even took time out of her busy life to show us around on a Saturday. Her friendly and approachable nature made us feel comfortable, and she patiently answered all of our questions. Throughout the entire process, Dayna stayed on top of things, regularly checking with solicitors to keep ys updated on the progress of the sale. Her dedication and support made a positive impact on our experience. Dayna's exceptional service and commitment to us make her an invaluable asset to Martin and Co. We feel fortunate to have met someone as amazing as her. Thank you, Dayna, for your outstanding support and patience throughout the entire process. You truly are one in a million.

NATASHA · 6 March 2024

★★★★★ 1/5

Trustpilot

Diabolical estate agent

Diabolical estate agent. The Fulham Rd, London branch should not be allowed to operate as a business and judging by the other reviews, class action should be in order. Reporting it to the property ombudsman, but really, the agency needs to be stripped of its license to operate - it's a license to rob essentially

Generic1 · 21 June 2026

★★★★★ 1/5

Trustpilot

Unable to clean rented property as…

Unable to clean rented property as washer inlet seized open. Water was switched off at mains to avoid flooding. Reported to Martin & Co but not fixed in time I needed to vacate. Email from them stated not a problem as property being sold. Now want £500 cleaning fee. I mentioned no water supply and they said YOU SHOULD HAVE FETCHED BUCKETS OF WATER FROM NEIGHBOURS!!!

Julie · 2 September 2022

★★★★★ 1/5

Trustpilot

multiple holding deposits

Taking and accepting multiple holding deposits at once.Mine was requested and paid/received/accepted within 4mins, but apparently someone else paid before me - then don't request mine!! Also lying about confirming a viewing as the lady had driven away and wasn't there when i turned up 20mins early (she had to come back). I had no correspondence since the viewing confirmation 5 days prior.

Kelsey · 15 December 2022

★★★★★ 1/5

Trustpilot

Martin & Co letting agents

Martin & Co, Richard Hall is the owner who try to withhold deposits also shared illegal photos of my possessions to a third party. And then lied to me. They cause a 73 year old to have a heart attack and think saying sorry is enough, while still trying to withhold a deposit. This company needs to be stopped.

Stu · 20 March 2023