Heritage reviews

★★★★★ 5/5

Google

Thank Goodness we chose Heritage to handle our house sale. Throughout the entire process we had nothing but the best personal service from Ollie Green, Vicky and team. Their support and caring attitude truly helped us through a very stressful experience. From the first meeting with Ollie we knew we were in experienced and capable hands, the team were always on hand to help and advise no matter how small our concerns may have been. Communications have been superb throughout. Thank you Ollie!

Don · 16 March 2026

★★★★★ 5/5

Google

I have moved several times in my life and those experiences were quite straight forward to the point where I thought; what exactly do estate agents do for their money, surely I just need a solicitor? Well, boy oh boy am I glad I chose Heritage as my estate agent and in particular Ollie Green based at the Coggeshall office. A quality choice. It wasn’t until my recent transaction buying and selling that I truly appreciated the role estate agents play… if they’re good. Ollie was the main coordinator up and down the chain, the trouble-shooter, the friendly ear and stress counsellor and quite frankly I couldn’t have done it without him or indeed (I feel) with another estate agency. It was a ‘journey’ as people like to say these days and despite the difficulties that arose (none of which were of our doing) we reached our destination. I have recommended Ollie to a couple of people now and I know he won’t let me down. Thank you Ollie.

Dawn · 16 March 2026

★★★★★ 5/5

Google

Joanne recently assisted in finding me a rental property to temporarily live in while insurance works are taking place on my property. I’d never rented before & felt so much stress around the whole situation, however Joanne made everything seamless and really took a lot of that stress off of me. If you’re looking to move locally, I couldn’t recommend Joanne more, what an amazing service & a lovely lady! Thank you again Joanne, Heritage are lucky to have you! ✨

Matt · 14 December 2025

★★★★★ 5/5

Google

Heritage Estate Agents recently sold our house and did a fantastic job from start to finish. The whole team was incredibly professional, supportive, and attentive throughout the entire process. They kept us informed at every stage, answered all our questions promptly, and made what could have been a stressful experience feel smooth and well-managed. We’re genuinely grateful for their hard work and dedication, and we would highly recommend Heritage Estate Agents to anyone looking to buy or sell a property.

Ellie · 7 December 2025

★★★★★ 5/5

Facebook

We’ve had such a good experience with Heritage! Joanne has been amazing as our agent, from helping us get the property we wanted to supporting us when we moved in, she has been a massive help! She’s always so warm and friendly and is a pleasure to liaise with. Couldn’t recommend her enough! Thanks for all your hard work Joanne

Megan · 10 December 2025

★★★★★ 5/5

Google

I had my recently renovated property advertised for rent with a couple of nationwide, and well known agencies. I had little activity and the viewers clearly weren’t well vetted, so after becoming frustrated I contacted Andy, and I don’t know why I didn’t sooner, and we set the ball rolling with photos and activity. Within a week or so I had well vetted and qualified viewers who have now become tenants. It has been a really painless exercise, with Joanne being fabulous with her communication and attention to detail. If you are buying/renting or becoming a landlord, don’t pass Andy and team by. Duncan Castle -Coggeshall

MR · 12 November 2023

★★★★★ 5/5

Google

We have used Heritage over the years and have always been exceptionally pleased. We have decided to let a property through Heritage and in particular Joanne Kinsella and the team have been very thorough, efficient and answer all our questions very quickly. They come up with solutions to any problem and we would 100% recommend them to anyone, very friendly, honest and hard working. Thank you very much

L · 11 January 2024

★★★★★ 5/5

Google

From finding us the property to regularly checking in within our first few weeks, Joanne has been fantastic throughout our moving in process. Her responses are always prompt and she has our best interests at heart, so it's incredibly reassuring during a stressful period to know you have someone looking out for you. Very grateful for all the support we've had from Joanne!

Elliot · 30 June 2025

★★★★★ 5/5

Google

Absolutely brilliant service. Andy, Vicky and the rest of the team could not have been more helpful. Always there to answer questions and keep me informed. Andy would always be available even out of hours. Would highly recommend this estate, they kept me positive about selling my property as they really understand the local market. They are independent, not part of a corporate chain and you really get a personal service. Five star service. Thank you guys

Jan · 9 April 2026

★★★★★ 5/5

Google

I recently had a very well-managed buying experience with Heritage Coggeshall. From the get-go, super flexible on scheduling viewing, helping with questions about both the house and the area, and generally keeping in touch. I genuinely felt valued as a customer, and that didn't end as soon as the purchase was closed.Very happy to recommend.

Simon · 7 December 2025

★★★★★ 5/5

Google

Every single interaction with Heritage was not only professional and pleasant but also personal and felt like I was speaking to people I knew! Vicky, Tracy and Amy were brilliant at answering my queries as a first time buyer, always prompt to chase on anything outstanding on our behalf and kept us up to date in the moment with any information of changes in status of the buying process. I will definitely use heritage in the future based on their excellent service and kindness.PositiveResponsiveness, Quality, Professionalism

Megan · 10 June 2021

★★★★★ 5/5

Google

The property we have sold is an old “character”one which means that the market for it is smaller. Heritage clearly understand this market and persevered until Buyers were found who like the property’s character as much as us. Our thanks go particularly to Victoria at Heritage for her help, shrewd advice and friendship over the period of the process which kept us on track despite early disappointments.PositiveResponsiveness, Professionalism

John · 10 June 2022

★★★★★ 5/5

Google

Renting a property. Joanne Kinsella was very helpful through the very fast process. All questions we asked were answered in a timely manner. Very friendly whilst remaining professional. excellent communication through the whole process. Nothing too much trouble Very fast, efficient completion. Everyone we dealt with have excellent service

Debbie · 12 December 2023

★★★★★ 5/5

Facebook

Heritage were brilliant at every stage of the process. We viewed several properties in Coggeshall and Bradwell and both John and Bradley were great. I felt they really developed a sense of what we as a young family were looking for as we went and were able to offer great advice and insight. Heritage clearly know the village and local market and by the time we made an offer we were confident we had seen everything that might meet our needs. Once we had made an offer, Daniel was brilliant at keeping us updated and helping keep things moving. He also made recommendations for solicitors and a mortgage broker who turned out to be worth his weight in gold. Every single person we had dealings with at Heritage was friendly and helpful and - should we ever decide to move again - we would work with Heritage again in a heartbeat!

Stephanie · 28 January 2019

★★★★★ 5/5

Google

Tracy Hall of Heritage Estates handled our sale very efficiently and knowledgeably. She has a very pleasant manner and makes things easy. Victoria was also a great help to us making the whole process run smoothly. We would highly recommend the company and Tracy and Victoria in particular.

Jacqueline · 10 June 2023

★★★★★ 5/5

Google

We had a great experience with Heritage Estate Agents. We got every bit of information we ever asked for and more! We would like to give special thanks to Tracy, Daniel and Vicky from Coggeshall office. You have made our first time buying experience that little bit easyPositiveResponsiveness, Quality, Professionalism, Value

Jayne · 24 November 2022

★★★★★ 5/5

Google

Andy and his team go the extra mile we had a few issues regarding surveys Andy helped me to resolve the problem and even came to the house to view assessments, above and beyond most agents. …

Jaime · 16 April 2025

★★★★★ 5/5

Google

Both professional and a pleasure to deal with from start to finish, the Heritage team must be commended for their service in our house sale. Communications were spot on, queries were promptly addressed and their efforts resulted in a successful completion, despite the odd bump along the way due to difficult market conditions. Thanks to you all, in particular to Stephen, Vicky, Tracy, Joanne and Andy.

Richard · 12 December 2023

★★★★★ 5/5

Google

We have received an excellent service from Heritage. They have been professional, supportive and very straightforward and honest throughout quite a difficult time. In particular Stephen and Vicky have been there to provide advice and …

Lynne · 16 April 2025

★★★★★ 5/5

Google

We had a great experience with Heritage Estate Agents. We got every bit of information we ever asked for and more! We would like to give special thanks to Tracy, Daniel and Vicky from Coggeshall office. You have made our first time buying experience that little bit easyPositiveResponsiveness, Quality, Professionalism, Value

Jayne · 10 June 2022

★★★★★ 5/5

Google

I dealt with the sale of a house for my mother and had so much help and support from Heritage and in particular Dan and Amy. Amy chased up everything and kept me in the loop at all times. Wouldn't hesitate to recommend this firm. Thank you allPositiveResponsiveness, Professionalism

Deborah · 10 June 2022

★★★★★ 5/5

Google

I am very impressed with the service I received from Vicky and team. I was kept updated throughout and found them to be friendly and approachable. I would not hesitate in using them again. It was a very tough sale which was not the fault of heritage but i am pleased to say we got there in the end. Thumbs up.

Jill · 11 June 2019

★★★★★ 5/5

Google

Excellent service would recommend this company to sell and help you buy a property Tracy was very helpful and went the extra mile to make sure we had a happy outcome

Wendy · 12 November 2023

★★★★★ 5/5

Google

Under very difficult circumstances Heritage helped me find the perfect house for myself and my small child. They kept me informed at all stages of the purchase and made the whole process easy and quick. I really can't thank Andy and his team enough for their support. I would highly recommend them to anyone looking to buy or sell a house.

Julie · 11 June 2018