Connells reviews

★★★★★ 5/5

Google

Connells team,especially both Chloe’s, Mike Charlie and Glenda went above and beyond to get our very stressful move over the line to completion. They kept in contact with us the whole way through and also managed to keep us calm when things were getting a bit worrisome. Their experience and professionalism was greatly appreciated. Thanks guys!!

Andrew · 16 December 2025

★★★★★ 5/5

Google

Ashley Dennis acted as my mortgage broker. I cant recommend him highly enough. His empathetic and human approach to a daunting task made the transition of products much easier. I had complications with my personal finances which he tackled sensitively and with rigorous research. Thank you Ashley. - K

Isobelpolo · 16 December 2025

★★★★★ 5/5

Google

Thank you to all of the team at Connells in helping us to sell and purchase our house. We’d had some terrible agents before we met the team at Connells. Special thanks to Chloe, Mike & Charlie, who got on the phone and marketed and chased

Jenny · 16 December 2025

★★★★★ 1/5

Google

Unfortunately, our experience with this agency has been extremely poor. We moved into a furnished flat that was advertised as being in good condition, but from day one we discovered multiple serious issues that had not been disclosed: broken cooking appliances, a fridge that doesn’t keep food cold, a faulty washing machine, electrical hazards, and damaged furniture. Most seriously, the property has an ongoing bedbug infestation that was present from the start. Despite reporting it immediately and repeatedly, it took nearly a month for any meaningful action to begin. During this time, the situation significantly affected our health, sleep, and ability to work, while we continued to pay full rent in good faith. Communication has been slow, reactive, and lacking ownership, with little consideration for the impact on tenants or the practical and financial burden placed on us to manage an uninhabitable situation. I would strongly caution prospective tenants to thoroughly inspect properties and get everything in writing before renting through this agency.

Luisa · 16 February 2026

★★★★★ 1/5

Google

Poor in everything. I don't know if any agency would be this arrogant and careless about their clients issues and needs. Delayed responses after a month, continuous blame rather than being professional and holding them accountable for their mistakes. Faked an inventory checklist which they sent after a month after the tenancy started, with continuous emails requesting for it. Don't care if the tenants have bed bugs and super unprofessional! This rating is specifically to the connells property management in bedfordshire for the arrogant and unprofessional agency, don't want to mention the name of the property manager.

Lokesh · 16 February 2026

★★★★★ 5/5

Google

Words cannot say how amazing this Estate Agents is, they have gone beyond what I would have imagined or dreamed of. MASSIVE MASSIVE THANKYOU TO CHARLIE CHLOE GLENDA and MICHAEL , I don't know what i would have done without any of you.

Christine · 15 October 2025

★★★★★ 5/5

Google

We needed to find a place quickly and we found a property online so we made enquires, we were working with a lovely agent called laura who took us through the viewing, paper work and finally moving in. And made it easy to understand, and less stressful process. Laura was polite, friendly and put our minds at ease throughout and anwsered are questions no matter how silly.

Emma · 9 October 2024

★★★★★ 1/5

Google

Our experience with Connells was barely worth 1 star. Trusted them to sell our property for us with very high hopes. However, was so disappointed that there was no contact with us after viewings. We had to constantly contact them for updates. Offers were made that we were not informed of due to the fact they thought they were too low. The whole point is that they inform us to enable us to counter offer. But no. We were never asked what our bottom offer would be. They decided that for us. Very very poor service. Would not recommend.

Julie · 4 May 2025

★★★★★ 5/5

Google

Hundred percent would highly recommend they have been nothing but helpful, polite and patient, it was our first house and we did not know anything and the guys at connells took their time in explaining everything even if we had a question that sounded stupid they reassured us it wasn't and answered everything the best they could we are really glad to have purchased our first house through connells and our mortgage advisor also through connells from me ( carly Shane and raven ) we say a huge thankyou to connells team you've made our bug step come true and we can't thankyou enough

Bloodwolfgames · 13 October 2025

★★★★★ 1/5

Google

My partner recently viewed a property on Harper Lane, Halstead, on our behalf, which was exactly what we were looking for. After the viewing, she promptly submitted an offer. We were thrilled to learn that, out of eight competing offers, we were selected as the successful applicants. Before proceeding, my partner understandably wanted to discuss the details with me. However, the estate agent, Tom, seemed frustrated and insisted on immediate payment, but stated he would wait until the following day for our response. The next day, we attempted to confirm our decision several times, expressing our desire to proceed with the property. However, we were hoping for a move-in date within two weeks, which we felt was a reasonable request. To our surprise, we were unable to reach anyone all day. This morning, when we finally spoke to Tom, his first words were, "Are you ready to make payment now?" We explained our situation, mentioning that, due to our full-time jobs and the logistics of moving, we would need an additional week to relocate. Tom’s response was, "If you can’t pay now, we will go with the next applicant." We found this to be unreasonable and disappointing. When we expressed our concerns, he replied, "The landlord would rather get someone in as soon as possible; what can I do" This experience highlights a significant lack of customer service and professionalism from Tom. He was unwilling to provide flexibility or explore alternative solutions, and his approach was dismissive of our circumstances. We hope that future tenants do not encounter the same attitude during what should be an exciting and positive process of securing a new home.

Kieran · 14 March 2025

★★★★★ 1/5

Google

The worst agency. After I moved out, I started having problems with getting my deposit back (although I received an email from the owner that I was entitled to the entire deposit). The agency initially responded to emails. After a month they started ignoring my email. In order to get my deposit back, which I still haven't gotten back after 2 months, I had to write a complaint to the Tenancy Deposit Scheme. Eric Marseille is the worst agent I have ever dealt with. I had the impression that this whole situation was caused by the fact that I am not British. This is the treatment for me. former tenants is discrimination. Another person who ignores former tenants is Shannon - Marie Joyce, she did not respond to any emails and also did not call back after leaving information at the agency. If you can, avoid them. I definitely do not recommend them

Chris · 12 January 2023

★★★★★ 5/5

Google

Connells are a fantastic estate agents to use. They gave me a great interest rate and their service was first class. My flat sold in no time and everything went through smoothly. I would highly recommend using them. I spoke with an agent called Glenda who was extremely helpful and friendly

Luke · 16 March 2026

★★★★★ 5/5

Google

We recently used connells for a rental and I've got to say the best service we've ever had! Laura was amazing she really showed she cared put the time into answering all of our questions we had and really couldn't thank her enough!

Ciaran · 2 October 2024

★★★★★ 5/5

Google

My mortgage broker Ashley Dennis has provided impeccable service from the start of the entire process! I am a first-time buyer and he was able to really guide me and help me with any questions and answer everything thoroughly and in detail so it made sense for me. Thanks a lot!

Jessica · 11 November 2025

★★★★★ 5/5

Google

I have just recently placed my brand new home to rent with Connells and I cannot fault the sales agent Kim. Kim is so highly professional / exceptionally polite / very knowledgeable & very true to her word & highly reliable not to mention so incredibly well dressed. She is a massive credit to Connells and I feel extremely happy and very comfortable knowing Kim has my best interests at heart. Thank you Kim so very much for making a very stressful situation in buying & renting so totally smooth and problem free with yourself at the helm . Very Kind Regards, Mitchell.

Mitchell · 19 June 2018

★★★★★ 5/5

Google

I have zero complaints!! Shannon and Eric made our move into our new property smooth and easy. They were always on call to answer queries and provide updates, not to mention how quick and efficient they were with the process. Thank you!

VKVP · 18 February 2024

★★★★★ 5/5

Google

I choose 3 Estate Agents to come out to value my mothers property. The main reason I decided to use Connells was that Charlie took time to sit down after looking around to explain clearly and thourghly the sale process. ( which the others …

Sharon · 16 October 2025

★★★★★ 5/5

Google

Considering this was my first time renting with Connells, I would like to say how happy I am with the process and how quickly Connells get things done. The letting agency worker ( Laura ) was very helpful and was very nice, she helped to answer any questions we had and helped with the moving experience, making it as smooth as possible, therefore a 5 out 5 star rating! Fantastic team and fantastic agency!

Jordan · 2 October 2024

★★★★★ 5/5

Google

Hundred percent would highly recommend they have been nothing but helpful, polite and patient, it was our first house and we did not know anything and the guys at connells took their time in explaining everything even if we had a question …

Raven · 16 October 2025

★★★★★ 1/5

Google

Reported faults in beginning of November for faulty dishwasher, informed 20th December that they’re unable to help as too busy at Christmas. Not my fault it has taken nearly 8 weeks. Boiler still faulty after 12 months of consistent issues. Left for 8 weeks no heating with a 1 year old baby. Increased my rent for 2023 by nearly £400 a month then lowered it to attract new tenants after we declined the offer to renew. Great way to treat long term tennants! Rent is now 40% higher than when we moved in two years ago. Connells rude, clock out at 5 with no help if you can’t speak in office hours, always passing you to another department at the other end of the country.

George · 18 June 2023

★★★★★ 5/5

Google

Special thank you to Laura who helped me find the perfect apartment. She made everything so easy. She's kind, friendly and always professional.

Buhlebenkosi · 9 October 2024

★★★★★ 5/5

Google

Very happy with our new home Laura has been such a great help and guided us through the process with professionalism and patience thank you 💐 …

Beverley · 26 July 2024

★★★★★ 5/5

Google

Excellent customer service from Chloe and Mike in particular, but the whole team were helpful and pleasant to deal with. Went the extra mile to get our sale completed when complications arose. Thank you 😊 …

Clare · 9 November 2025

★★★★★ 5/5

Google

Had a really good experience with Connells through my journey of renting my first house. A great team who cares about their tenants and take into consideration tenants wishes and queries. Communication with Connells was brilliant, email, call or even a text was answered on the day or within 24h. Team was lovely and polite, that’s why I’m giving Connells 5 star rating, for their hard work and effort.

Kacper · 2 October 2024