Every review we hold for the Essex office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotCharles Church ruined our first property purchase ....
We have just purchased our first flat at Westvale Park and the overall experience has been traumatic to say the least. My advice is DO NOT purchase from Charles Church, we have 8 months in nearly to the overall journey and it has been a headache from start to finish. Overall we were harrassed by the sales team before and during the sale, had the wrong choices in our flat (which was delayed by over 3 months from the date we were told then replaced with the wrong options AGAIN), the snagging list is endless and this is not just cosmetic. We are coming towards the end of November and both over oven and heating have not been fixed after nearly 3 months of owning the flat. Overall customer service is shocking - we even had a sales rep trying to enter our flat as she was told by the team on site it was empty! The only saving grace of not giving them one star is Craig the devloper on site who answered our questions and queries and the members who have been out to fix the problems that Charles Church made. Myself and my partner are in the process of making a formal complaint towards Charles Church over a number of issues, which I have not mentioned here as there isn't enough time or space! Our neighbours are doing the same as they have also had a number of issues.My advice, save your money and time for another delvoper who actually will give you what you have paid for and not harrass you day and night. Who knows we may actually have a warm flat with working oven by next year.....
Miss · 21 November 2018
★★★★★ 1/5
TrustpilotGot the keys in Feb 18 and still…
Got the keys in Feb 18 and still chasing for issues to be resolved/fixed. The site manager is a full of lies and promises and the customer care team do not respond to emails and keep delaying or keep passing you from contact to contact. The house had and still has a lot of issues that need to be addressed and it has put a dent to the experience of buying a so called new built home from this so called premium quality developer!The house was not clean when I moved in! I immediately started noticing issues and compiled a snag list of issues which I'm still fighting to get sorted!!The garage has dented and damaged bricks inside. The roof both garage and house had over 6 broken tiles. the paint work inside the house is laughable. Lots of marks all over the walls and a very rushed job. The kitchen had several issues with the units containing chips or cracks and the sink was leaking and lose tap. The flooring had scratches on some panels and one of the windows had a scratch. chrome door handles have scratches and the main entrance door has a dent along with leaking toilets. radiator not heating up, dent in the stairway wooden railing. The list goes on.. patio slabs cracked and over 15 with concrete on them. Fire exit window hinges were not working in 3 of the windows! The garden front and back have holes left from the scaffolding. There are more but I want everyone to understand how poor this is and how they have no respect for the person buying or living in the property.I wouldn't even give one star but do not have that option on here.I'm in the process of contacting watch dog and other newspapers who will have a keen interest in the experience to date with Charles Church. Several neighbors have also expressed interest. If anyone else would like to join me get in touch.Thank you
Deshaka · 17 October 2018
★★★★★ 5/5
TrustpilotVery helpful sales people
Very helpful sales people, never felt pushed into anything. Always got back in touch with me when I had a query
Mr · 22 August 2023
Agent replied · 13 June 2024
Hi John, Thank you for taking the time to leave this review, it is very much appreciated. We will pass your feedback on to the team.Best wishes,Mia
★★★★★ 5/5
TrustpilotSeamless move
Fabulous sales staff Fabulous site manager. They couldn't do enough to help making the purchase side of moving seamless.
Mr · 5 October 2023
Agent replied · 13 June 2024
Dear Robert,Thank you so much for your kind words. We are so pleased to hear that you have been well looked after by the team - we shall certainly pass this on.Kind wishes,Lucy
★★★★★ 4/5
TrustpilotNice
Overall, excellent service from Charles Church
Mr · 28 June 2024
Agent replied · 24 August 2024
Hello David,Thank you taking the time to write your 4-star review, it's always lovely to hear from happy customers.Best wishes,Emmy
★★★★★ 5/5
TrustpilotVERY HELPFUL AND KEEPING ME INFORMED AT
VERY HELPFUL AND KEEPING ME INFORMED AT ALL TIMES. EXCELLENT SERVICE.
Mr · 24 March 2024
Agent replied · 13 June 2024
Dear Mr Gillard, Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after at the start of your new home journey. I will pass your feedback on to the Harland Gardens team, who will be thrilled. We wish you many happy years in your new home once you have moved in.Best wishes, Lily
★★★★★ 5/5
TrustpilotExplored home purchase at Harland…
Explored home purchase at Harland Gardens, Cottingham. The homes are lovely and Marie, the sales negotiator was very helpful and considerate
Mr · 7 August 2023
Agent replied · 13 June 2024
Dear Mr Cook, Thank you for taking the time to leave this review, it is very much appreciated. We will pass your feedback on to the Harland Gardens team.Best wishes, Ada
★★★★★ 3/5
TrustpilotMarylebone homes
Nice location, nice sized homes.Dislikes, lack of electrical sockets, gloss paint finish, no extractor in shower cubicles.
Michael · 6 November 2023
Agent replied · 13 June 2024
Hi Michael,Thank you for taking time to leave a review. We shall pass on this feedback to the relevant team for their consideration, thank you for sharing your thoughts on this.Best wishes,Mia
★★★★★ 5/5
TrustpilotNew owner
Overall experience was great and staff was very friendly
MS · 22 April 2024
Agent replied · 13 June 2024
Hi Qurratul,We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home once you move in.Best wishes,Kat
★★★★★ 5/5
TrustpilotThe sales person is very professional
The sales person is very professional, helpful and informative. She (Paris) sent updated information to me from time to time and is responsive to my enquiries.
Ms · 24 February 2023
Agent replied · 13 June 2024
Hi,Thank you for taking the time to leave your review, we really do appreciate it. It's great to hear that Paris has been paramount in making your home buying journey a fabulous experience and we shall pass on your comments as she'll be delighted.Kind wishes,Holly
★★★★★ 4/5
TrustpilotWe have just moved into our new home in…
We have just moved into our new home in Grangewood Park, Burnham on Crouch.We have had some issues but we have been very impressed with the professionalism of Zoe in the sales office, who has gone above & beyond to make our completion & moving in day happen. Also Dan the site manager who is approachable, helpful and again goes above and beyond to help. Well done both of you we really appreciate it!
Judith · 4 October 2020
★★★★★ 5/5
TrustpilotSales team are extremely helpful and…
Sales team are extremely helpful and friendly
Mrs · 25 May 2024
Agent replied · 13 June 2024
Good afternoon Mrs Newton, thank you so much for leaving us a positive review on Trustpilot! We are delighted to hear that you had a fantastic experience with our team. It's truly rewarding to know that our hard work and dedication have made a positive impact on your satisfaction.Kind regards,Rose
★★★★★ 4/5
TrustpilotGood customer service and friendly and…
Good customer service and friendly and helpful sales advisors
Sarah · 13 April 2024
Agent replied · 13 June 2024
Good evening, thank you for your valuable feedback, it is very much appreciated! Wishing you many happy years in your new home.Best wishes,Rose
★★★★★ 5/5
TrustpilotFriendly staff and very reliable to…
Friendly staff and very reliable to contact with. They gave us a good tips and advice about the house.
Mrs · 30 August 2023
Agent replied · 13 June 2024
Hi Kelly,Thank you for sharing the start of your experience with Persimmon Homes. Do keep in touch and let us know once you are in your new home.Best wishes,Mia
★★★★★ 5/5
TrustpilotExcellent and timely follow-up to…
Excellent and timely follow-up to resolve issues
KH · 9 May 2024
Agent replied · 13 June 2024
Good morning, thank you for taking time to leave us a review, we know that your time is precious. The team at Oakhurst Village pride themselves on the excellent service that they provide and will be delighted to receive your review when we share this with them.Best wishes,Lara
★★★★★ 5/5
TrustpilotReservation
Very thorough - explained everything clearly
Suemcgle · 26 May 2024
Agent replied · 13 June 2024
Hi,The team will be thrilled that you've had a great home buying journey so far, we'll be sure to let them know.Best wishes,Kat
★★★★★ 5/5
TrustpilotOur sales team Lorraine & Abi we’re…
Our sales team Lorraine & Abi we’re excellent they kept us updated on all stages through the purchase of our new home a big thank you to them both of them
Eileen · 2 July 2022
Agent replied · 13 June 2024
Hi Eileen,Thanks so much for your kind words. We are so pleased to hear that you have been well looked after by Lorraine & Abi, we shall certainly pass this on.Best wishes,Mia
★★★★★ 1/5
TrustpilotCharles church/persimmon homes are an…
Charles church/persimmon homes are an awful company. Charge a fortune for their homes and when it comes to defects and repairs they aren't interested into rectifying. Poor customer service. Extremely poor workmanship. I will never ever recommend this company to anyone. I would prefer to give the company 0 stars. They should be giving compensation to all the unlucky home owners!! I thought Charles church had a good name but now with persimmon they dont. Disgraceful company!!
Natali · 13 February 2019
★★★★★ 5/5
TrustpilotThe whole process has been seamless…
The whole process has been seamless from start to finish Liz and the site team have done everything they can to ensure a smooth transition! And so far the house is greart!!
Charles · 21 April 2022
Agent replied · 13 June 2024
Dear Charles,Thank you so much for taking the time to leave us a review, we really appreciate it. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home.Kind wishes,Lucy
★★★★★ 5/5
TrustpilotGreat advisors
Great advisors, really helpful. The development is beautiful and I’m very happy with the perks
Anna · 3 November 2023
Agent replied · 13 June 2024
Hi Anna, Thank you for sharing the start of your experience with Persimmon Homes. Do keep in touch and let us know once you are in your new home.Best wishes,Kat
★★★★★ 1/5
TrustpilotOutstanding snags from the original 7…
Outstanding snags from the original 7 day list, 6 months after moving in to our property. Some snags have now been attended too up to 4 times and still can't seem to rectify to a good quality standard.....I think you need to implement quality assurance, some of your contractors are rookie and are literally taking the mick of you and your customers and yet you do nothing about it.....Disgraceful
Matt · 14 June 2021
★★★★★ 5/5
TrustpilotMy experience with Charles Church was…
My experience with Charles Church was excellent in every aspect you can/can't imagine. They have done a fantastic job to help me to move in my new dream home.
Jacqueline · 7 August 2022
Agent replied · 13 June 2024
Hi,Thank you for leaving a lovely review. We really do value honest feedback. We will pass on these comments to the team, they will be delighted.Best wishes,Eva
★★★★★ 5/5
TrustpilotExcellent sales team
Excellent sales team! Thank you
Mr · 12 May 2024
Agent replied · 13 June 2024
Good afternoon, thank you so much for leaving us a positive review on Trustpilot! We are delighted to hear that you had a fantastic experience with our team. It's truly rewarding to know that our hard work and dedication have made a positive impact on your satisfaction.Best wishes,Rose
★★★★★ 4/5
TrustpilotStraight forward and clarity where…
Straight forward and clarity where required
Alex · 22 April 2024
Agent replied · 13 June 2024
Hi Alex, Thank you for sharing the start of your experience with Persimmon Homes. Do keep in touch and let us know once you are in your new home.Best wishes,Kat
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