Every review we hold for the Essex office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotKept us informed at every stage
Kept us informed at every stage, handled the glitches in really well to ensure a smooth handover. All staff have been excellent.
Mr · 5 October 2023
Agent replied · 13 June 2024
Dear Mr Nichols,Thank you very much for taking time to leave your review. We’re so pleased to hear that you have been well looked after by the team and that so many individuals have made an impact on your home buying journey. I will pass your feedback on to the team, they will be thrilled. We wish you many happy years in your new home.Kind wishes,Lucy
★★★★★ 5/5
TrustpilotFirst time buyer
Great customer service on my first time house purchase @ mascalls grange.
Matt · 4 May 2024
Agent replied · 13 June 2024
Hi Matt,Congrautlations on buying your first home, it is such an exciting time and we really appreciate you taking the time to leave us this wonderful review. Kind wishes,Lucy
★★★★★ 1/5
TrustpilotPoor poor poor no customer service full…
Poor poor poor no customer service full of bull. How long does it take to get your £100 deposit back. Houses on site that have been reserved for months and we were informed you MUST complete in 35 days. The price also increased by £10,000 haha always be prepared to walk away from a house hahaha no thanks Charles Church. Mmmmm this will be the 5th time I have requested my £100 back and still no refund :(
Michelle · 19 August 2020
★★★★★ 5/5
TrustpilotKeep calm and carry on!
Great experience, Amy and The Team on site were very friendly and professional. Buying a NEW home is a daunting experience, but they made it fun, and took time to explain everything clearly.
Gary · 6 October 2022
Agent replied · 13 June 2024
Hi Gary,Thank you for your review and sharing your experience. We are delighted to hear that you have been so well looked after by Amy and the team and we shall share this with them, they will be thrilled.Good luck with the rest of your journey and do come back to us once you have moved in.Kind wishes,Lucy
★★★★★ 3/5
TrustpilotCommunication is not charles church…
Communication is not charles church strong point very poor. Email sent no response not even to say they had received it. Apart from Darren at the Uckfield site I would not know what is going on.
Sonia · 29 May 2022
Agent replied · 13 June 2024
Dear Sonia,We are really pleased your have been so well looked after by the Darren, he will be delighted to hear when we share this with him.Please do come back once you have moved in.Warmest wishes,Lucy
★★★★★ 5/5
TrustpilotGreat!
Haven’t quite completed yet but so far it’s been a smooth transition, helpful, informative and communication has been excellent.
Jodie · 24 November 2023
Agent replied · 13 June 2024
Hi Jodie, Thank you for taking the time to leave us a review, we are pleased to hear of your buying experience at Oakhurst Village. We will pass on your feedback to the team. We wish you many happy years in your new home once you have moved in. Best wishes, Ada
★★★★★ 5/5
TrustpilotCharles Church are a very good company…
Charles Church are a very good company they make lovely homes they gave me a good discount and hopefully everything will go okay on the sale of the property.
Carlos · 18 February 2023
Agent replied · 13 June 2024
Hi Carlos,Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home.Kind wishes,Eva
★★★★★ 5/5
TrustpilotKept me up to date every step of the…
Kept me up to date every step of the way through the build,moved in a month earlier than expected,great quality build,nothing is to much trouble on the snagging to put right.Thanks you.
Mr · 3 November 2022
Agent replied · 13 June 2024
Thank you for your valuable feedback, it is very much appreciated! Wishing you many happy years in your new home.Best wishes, Zoe
★★★★★ 5/5
TrustpilotHave really enjoyed our house purchase…
Have really enjoyed our house purchase experience with Charles Church your site representatives Lorraine & Abi at Coopers Grange have both been excellent & have kept us up to date all along our purchase journey
Eileen · 22 June 2022
Agent replied · 13 June 2024
Hi Eileen,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by Lorraine, Abi and the team. I will pass your feedback on, they will be thrilled. We hope you have many happy years in your new home.Best wishes,Mia
★★★★★ 5/5
TrustpilotDealing with Terry in the sales office…
Dealing with Terry in the sales office in Cramlington has just been excellent!
Charlotte · 23 March 2024
Agent replied · 13 June 2024
Hi Charlotte,Thank you! Terry will be delighted when we share your kind words.Holly
★★★★★ 5/5
TrustpilotThe sales staff at BOTH Persimon and…
The sales staff at BOTH Persimon and Charles Church were fantastic. Very supportive and continue to be.
Mr · 29 December 2023
Agent replied · 13 June 2024
Hello Raymond,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after at the start of your new home journey. I will pass your feedback on to the team who will be thrilled. We wish you many happy years in your new home.Best wishes,Emmy
★★★★★ 5/5
TrustpilotI would just like to thank the site…
I would just like to thank the site team led by Steve and ably assisted by Jason in dealing with my snags/defects since I have moved in.
DM · 11 April 2023
Agent replied · 13 June 2024
Hi,Thank you for taking the time to leave us a review, we are pleased to hear you have been well looked after by the team. We wish you many happy years in your new home.Best wishes,Mia
★★★★★ 5/5
TrustpilotWe are very pleased with the service…
We are very pleased with the service Charles Church have given us since we moved in, everyone involved have been very helpful and professional.
Paul · 7 July 2023
Agent replied · 13 June 2024
Hi,Thanks for taking the time to leave your review. We are really pleased to hear about your positive experience and wish you many happy years in your new home.Kind wishes,Eva
★★★★★ 1/5
TrustpilotSTAY AWAY - DO NOT BUY
DO NOT buy from these guys. They completely misell all the information. They lie to all the new homeowners to get a sale. I would never purchase a house of them again...When purchasing my house i was told that the estate would be private and and have a private park with a locked gate and for access just to the homeowners in the estate....What a load of boll**ks...the estate is connected to another run down estate with the park open to everyone....so there is a lot of people that you wouldn't like to mix with.....if you get my drift....All the good points about buying a house from these guys was a complete lie.I hope they get caught for miselling and fined heavily...Your welcome!!!!
Tej · 20 June 2019
★★★★★ 1/5
TrustpilotFunny how going back a while there was…
Funny how going back a while there was next to no 5 star reviews.....then for some reason they started appearing. In my opinion either they have shaped up or people may be receiving incentives to post 5 star reviews or even employees posting them....I know which one I would opt for, I believe they are trying to offset the true reviews to at least even the score out.The way I would describe the way this company operate is corporate thieves IMHO. The way the customer DON'T care department operates is beyond belief. Once your money has changed hands you then appear to be old news....onto their next bag of gold. Stand and deliver. The whole industry needs a sort out along with NHBC. PROPER checks need to be carried out. These people need to be accountable....prosecutions and prison time needs to be on the cards. This is the only way I can see to clean this closed loop set up . Keep your money in your pocket and look elsewhere. They advertise "Charles Church the name on the finest homes" well certainly not in my case and lots of other homeowners I know. I wish I could post photo's for any potential new fools....sorry customers.
Simon · 19 June 2019
★★★★★ 5/5
Trustpilotgreat home
great home, no issues, always pleasant if i ever need to speak to them.
Craig · 29 February 2024
Agent replied · 13 June 2024
Hi Craig, Thank you for taking the time to leave us your review. We are pleased to hear that you are happy in your new home but we have been unable to locate you on our systems. We would love to share this review with the team, please do respond with your plot number and development to enable this. Best wishes, Ada
★★★★★ 5/5
TrustpilotEasy to do busy with and fixed any…
Easy to do busy with and fixed any issues I have had but all have been minor would deal with again
Jack · 20 September 2023
Agent replied · 13 June 2024
Hello Jack,Thank you for taking the time to leave this review, it is very much appreciated. We will pass your feedback on to the team at your development. Wishing you many happy years in your new home.Kind regards,Emmy
★★★★★ 5/5
TrustpilotGood feedback during purchase .very…
Good feedback during purchase .very good aftercare once moved into property.
Mrs · 26 April 2024
Agent replied · 13 June 2024
Good evening, thank you taking the time to write your 5 star review, it's always lovely to hear from happy customers.Kind wishes,Lara
★★★★★ 1/5
TrustpilotVery poor quality build, expect problems to arise over time
I have an apartment purchased from this developer and my Mother has a house also from them. The problem is that the issues arise over time, outside of the guarantee period, and obviously even with evidence that the issues are caused by poor workmanship there is no remedy. The issues have been numerous, the latest being a collapsed kitchen sink in the London apartment due to incorrect installation. In contrast the victorian house that I purchased 25 years ago has had no major problems at all, so in future I shall certainly look for period buildings.
Amanda · 24 April 2019
★★★★★ 5/5
TrustpilotMoving in was so easy sales staff were…
Moving in was so easy sales staff were great even site manager was there to assist with any issues if we had any did not have any problems all went to plan
Clive · 4 October 2022
Agent replied · 13 June 2024
Welcome to your new home and welcome to the Persimmon family! We hope you have many happy and healthy years there.Best wishes, Zoe.
★★★★★ 5/5
TrustpilotSecond time around for us...still recommend them!
Having owned a Persimmon Home, from new, we were happy to buy another. We’ve just moved into the Charles Church development in Salisbury and so far so good. As with any new build home there are the inevitable snags but the team onsite have been happy to get them all sorted within a reasonable time. The site team have also handed over a number of unwanted freebies - my husband is quite happy with the number of damaged kitchen units he’s acquired for storage in the garage. Overall great service and really happy with our house. My advice would be to talk to your site team regularly and be polite to people! Have reasonable expectations; a build timescale will change due to the weather and unforeseen circumstances.
Christina · 9 March 2019
★★★★★ 5/5
TrustpilotCustomer friendly
Transparency, customer friendly, prompt response to queries. Overall a great experience for home buyers like myself.
Gopinath · 3 January 2024
Agent replied · 13 June 2024
Hi,We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Best wishes,Mia
★★★★★ 5/5
TrustpilotCharles Church
Charles Church HessleRacheal was extremely helpful.Nothing was too much trouble.Had the answers to all my questions, and there were a lot..Professional and accommodating.
Csrol · 8 July 2023
Agent replied · 13 June 2024
Hi,Thanks so much for taking the time to leave your review. We are pleased to hear of your positive experience. Wishing you all the best for the future.Kind wishes,Eva
★★★★★ 1/5
TrustpilotI purchased a property in June 2018…
I purchased a property in June 2018 with a completion date of October 2018. I have now been promised a completion date at the end of the first week in December by the regional Manager. It is the 22nd November and First fix hasn't even been completed!! Its all just lies after lies, and thats only after numerous phone calls and emails with no response! Yet despite this they are still saying I will be in my new home in 2 weeks! Pull the other one PERSIMMON!
Carl · 22 November 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
