Trusted Agent profile
★★★★★
810 reviews across 2 platforms
De Vere Grove, Halstead Road, Earls Colne, Essex CO6 2NG
Charles Church's Essex office at De Vere Grove is rated 4.2 out of 5 across 810 reviews on two platforms, including 2 Google reviews rated 4.5. The 808 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Essex office, from every platform, shown as written. First names only.
4/5
TrustpilotCourteous and helpful sales team
Courteous and helpful sales team. Communication always good. House quality good. Few snaggings but I think all new builds have these.
Hi Angela,Thank you for taking the time to leave this review, it is very much appreciated. We will pass your feedback on to the team. Wishing you many happy years in your new home.Best wishes,Mia
4/5
TrustpilotEdlingham
The house itself and the cul de sac is lovely; however some of the workmanship was very rushed spoiling some of the end result.
Hi Kel & Dan,Thank you for leaving your review, we really do appreciate it. We are very pleased that you love your new home, but sorry to hear that not all of your home buying journey was positive. We shall pass on your feedback to the relevant team for their awareness.Best wishes,Mia
5/5
TrustpilotFantastic service by the sales and site…
Fantastic service by the sales and site management team. From expressing an interest, placing deposit and completion. Clear transparent explanation of process and ongoing communication.
Dear Jill,Thank you for taking the time to leave your review, we really do appreciate it. It's great to hear that the team have been paramount in making your home buying journey a fabulous experience, and we shall pass on your comments as they'll be delighted.May we wish you many happy and healthy years in your new home.Kind wishes,Lucy
5/5
Trustpilot7 Day inspection well on its way to…
7 Day inspection well on its way to completion, excellent on site service.
Thank you for sharing the start of your experience with Charles Church. Do keep in touch and let us know once you are in your new home.Best wishes, Zoe
4/5
TrustpilotI can’t happy with the finishing
I can’t happy with the finishing. Overall not bad. Site staff and Office staff are very friendly and supportive. Thanks.
Hi Nishi, Thanks so much for your kind words. We are so pleased to hear that you have been well looked after by the team - we shall certainly pass this on.Best wishes, Lily
5/5
TrustpilotExcellent service
Excellent service, better than expected, specially considering what the social media portrays. Keep up the good work, your ground team is fabulous, very efficient and courteous.
That's great to hear, Mr Anil. Sadly, social media doesn't always portray what we really do, which is put the customer at the heart of all that we do in order that their journey with us is problem free and pleasurable.I wish you many happy years in your new home.Kind regards, Sophie from Persimmon Homes
4/5
TrustpilotAll good so far
All staff including tradesmen have been great, so far a great experience
Hello Allan,Thank you very much for your great review! We shall pass on your kind words, the team will be delighted.Best wishes,Emmy
5/5
TrustpilotToday replacing faulty French doors…
Today replacing faulty French doors very good job by Windsor windows thanks ,
Hi Colin,Thank you for taking the time to leave this review, it is very much appreciated. We will pass your feedback on to the team.Best wishes,Kat
5/5
TrustpilotSupported from beginning to end once we…
Supported from beginning to end once we decided to part exchange.
Hi Eddie,We always hope to receive this kind of feedback, thank you for sharing. We hope you have many happy years in your new home.Best wishes,Mia
5/5
TrustpilotMorley Park - Plymstock
This is the second house we have purchased through kate at the Morley Park development in plymstock. We have found the whole process easy and hassle free. We had a couple snags as is to be expected with any new build however these were rectified really quickly. We are so happy with our new house and wouldn't hesitate to recommend this development to any of our family and friends.
4/5
TrustpilotKept up to date with construction…
Kept up to date with construction progress with timely photos. Looking forwards to the actual viewing of the house.
Hi,Thank you for sharing the start of your experience with Persimmon Homes. Do keep in touch and let us know once you are in your new home.Best wishes,Mia
5/5
TrustpilotHelpful team
A very helpful team who have been keeping us up to date with the orogress of our build. Always available to help with the options.
Thank you for taking the time to share your lovely feedback.Best wishes, Sophie from Charles Church Homes
5/5
TrustpilotVery quick
Very quick, very smooth and helpful
Hi Kim,We always hope to receive this kind of feedback, thank you for sharing. Best wishes,Mia
5/5
TrustpilotGood sales journey
Good sales journey, good communication from site team, and regular updates from Craig. Overall very happy with my new home.Thanks Charles church.
Hi Rob,Thanks so much for your lovely review. I'd really like to pass on your comments to the team. Where we cannot identify you on our system we have asked Trustpilot to reach out for some further details, would it be possible to confirm your full name, plot number and development please.Best wishes,Kat
5/5
TrustpilotBought my first house through Charles…
Bought my first house through Charles Church and I am happy with the process, it was smooth and hassle free.
Hello Jonathan,We always hope to receive this kind of feedback, thank you for sharing your experience with us. We hope you have many happy years in your new home.Best wishes,Emmy
1/5
TrustpilotAppalling Customer Service
After being on the waiting list for a property and phoning every month for about a year the property I wanted came available.Got a call and said I wanted to proceed.The next day I phoned to be told they had sold it to someone else. Spending what for me is a huge amount of money and dealing with staff who couldn’t care less
5/5
TrustpilotK&SE
Excellent customer service from the start. Nothing is too much trouble, really happy with experience so far.
Thank you for your valuable feedback, it is very much appreciated! Wishing you many happy years in your new home.Best wishes, Zoe
5/5
TrustpilotReservation Part…
The process so far has been really easy. The staff are always so helpful
Hi,Thank you for taking the time to share your experience with us. We are glad that you are being well looked after by the team.Best wishes,Eva
5/5
Trustpilot10/10 experience with Charles Church
Recently bought an apartment from Charles Church. Very professional, quick with responses, friendly and understanding. Would definitely recommend!
Hi Taylor,We always hope to receive this kind of feedback, thank you for sharing. We shall pass on your comments to the team, they will be thrilled.Kind wishes,Lucy
4/5
TrustpilotQuite good
Overall the new build house has 4 stars quality.
Hello Yvonne,Thank you for your valuable feedback, it is very much appreciated! Wishing you many happy years in your new home.Best wishes,Emmy
5/5
TrustpilotHad a good experience with Charles…
Had a good experience with Charles Church. Good people, well organised, and engaged.And helpful at the end of the phone.
Hi Dean,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the team. I will pass on your feedback. We wish you many happy years in your new home.Best wishes,Kat
5/5
TrustpilotSo far, so good. 😊😊
Very helpful on site from Vanessa through the stages to date. Good advice throughout on ordering our extras. Patient and informative.
Dear Dennis,Thank you so much for your wonderful review, we shall make sure Vanessa gets to see this - she will be delighted.Good luck on the rest of your journey into your new home.Kind wishes,Lucy
4/5
TrustpilotNice communication and efficiency
Very nice communication between sales officers and CS officers! All of them work in high efficiency.
Hi,Thank you for your great review. We are pleased that you had a good experience with the team. We will pass on your kind comments to the team.Best wishes,Zara
2/5
TrustpilotGood house, awful aftercare
Good house, awful aftercare.Bought a house and was mostly happy. One issue with the landscaping has since become a complete headache since it seems policy to avoid helping customers with any issues that aren't minor. Bit of advice- refuse to part with your cash until you are absolutely happy with the house. Once they have your money they suddenly don't care about you at all.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Charles Church's Essex office has 810 reviews across two platforms: 2 on Google, 808 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Charles Church is rated 4.2 out of 5 across all 810 reviews, and 4.5 out of 5 on Google from 2 reviews, checked 9 October 2026.
Charles Church, De Vere Grove, Halstead Road, Earls Colne, Essex CO6 2NG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
